Excellent staff, good food although restaurant dinner is served until 7:00pm, no food from I believe 1 pm to 7pm

Hotel excels in poor cleanliness and service an

Over rated, under delivers...massively. I am sure at one point this hotel was a well run, clean, comfortable place to stay. However over the years it is evident this hotel has fallen into the trap of excessive profiteering at the expense of poor maintenance and sub standard staff who struggle to operate the hotel which is literally falling apart. Rooms are dirty, poorly maintained, smell, and generally unpleasant. Food is average, service struggles. This is closer to a European 2 star hotel, and I would manage your expectations on that basis to avoid disappointment. Better still stay away!

Poor environment to stay at Grand mercure

Room had no windows, room was humid, smell bad, toilet smell all over the room. Requested to change the room, no response.

AVOID!!!!!!

Terrible hotel. Hotel had over 4 star ratings but most of them are by locals. Coming from UK and paying for 5 star service and received 1 star service. Firstly it took almost 2 hours for check in. Then we asked for milk for my child and they sent it with a bill of RS270. We refused to pay that kuch for milk so rude lady went to one of the pther rooms to get them to sign. Unfortunately most of the staff lack common sense. No greetings from anyone when entering the hotel. We paid for an executive room and received a twin room. Then had to wait 30 mins for them to change it. Rooms had dust everywhere. We had 4 people in each room and they decided to give us 2 towels between all of us. When we asked for more they took over 1 hour to give us towels and toilet roll. If you are from abroad then i would stay away and book ITC welcome as that is a real 5 star hotel

Suite was clean & organized. Plenty of water bottles (& more on requests), excellent shower!! Housekeeping & laundry service was prompt. Morning breakfast was OK but masala omelette on my request was always excellent. So many tea options!! Love it. Masala Dosa was also good. Last morning I was not feeling well. Staff was very helpful in letting me extend my stay (for half charge), they checked on me and helped us with luggage. I cannot thank them enough.

Good

Good hotel. Average stay! Great Service!

The rooms are okay with slight cleanliness issues and some repairs and touchup are necessary. Sheets and linen are clean and fresh. Labels on the amenities like shampoo, body wash etc have been erased due to wear and tear. The toilet flush was broken and maintenance tried to repair it 3 times, but still did not get solved. Breakfast spread is good with eggs and sausage as the only non-vegetarian option. Overall good breakfast and plenty of variety. Staff service and customer service is excellent. They go out of their way to help the guests. Good internet access thruout the premises with single login.

We liked the location of the property as it was right in the center of the city. The things we didnt like about the room was the cleanliness (toilets were dirty & mosquitos in the room) & the breakfast buffet (we stayed for 5 nights but had the same breakfast variety every day).

no hand soap, towel, napkin or wash cloth in bathroom dirty sink, no safety bar in shower or toilet very foul smelling waterless common urinal in lobby entrance steps too narrow for safety

Proximity to my meeting

Good

Restaurant is good

Excellent service

Extremely helpful and accommodating staff. All 3 of us had a pleasant stay for our business trip.

Pleasant stay

It was amazing the rooms were spacious

Wonderful stay

I have been coming here more often than ever on this trip to India. This is perfect hotel for me because it has all five star amenities and cleanliness. As well it is very affordable compared to the other options and as good.

E

Stay here at your own risk.

Terrible.The 3rd bed was supposed to be a mattress on the floor.The room had not been sanitised as per protocol.Almost nothing was available in terms of food for dinner.Only 1 towel was provided for 3 pax.I stayed there since it was an Accor property.I think it needs to be delisted.

Extremely bad service

Extremely bad service

Delayed room service

Very Good

Was here on business for 3 weeks so decided to upgrade to Exec room, glad I did, nice and spacious room with good shower. What makes this hotel though is the quality of food, would definitely recommend and will stay here again if working in area.

Please save yourself from the miser and stay elsewhere. I’ve never experienced a very disgraceful stay during any of my travels. The reception was very unfriendly the rooms were not clean. To top it all we were given a downgraded to a 1 deluxe room even though we had paid for 2 executive rooms. I would strongly recommend staying at another hotel. Not worth to spend a single penny at this location.

property was in shopping hub, but location surrounding was poor. I also didn't like room category. Bathroom was extremely small and no shower only bathtub you take shower that was not convenient.

Good stay

Pleasant staff early check in and professionally managed. Good spread of breakfast right at 7 am good location.

The hotel is managed well. Room size is spacious. Service is excellent.

Outdated, small room, the location is not very safe around the hotel.

It was very nice !!!

Helpful and polite staff. Clean room. Fast room service.

Hotel was comfortable, but felt a bit old. Food was very good in the hotel. Nice area.

Room has no proper lighting. Room was not enough spacious.

The hotel's staff are fantastic, with great service regarding all matters, including complex reservations for group travel. The restaurant has an excellent breakfast buffet, there's a very good & affordable laundry service, all-hours room service, and a very nice exercise room with outdoor pool. My only serious complaints are (1) the hotel has a mosquito problem on the main floor (in the lobby and hotel) which I suspect might be due to doors being left open in the kitchen or elsewhere, and (2) the hotel has begun burning fairly strong incense on each floor. If you have an allergy to perfumes, as I do, you might find this a little nauseating. Overall, the hotel was excellent however, and a great value.

Ok hotel

Stay was comfortable, staff was polite service little slow rooms inside looks little old

nice hotel but does have some issues.

nice hotel, good location, great breakfast although Jain is very limited. room was too cold, only way was to turn AC off. one of the rooms had cold water and even though staff were notified they took 2 days to sort out. not acceptable in this day and age for this standard of hotel.

nice hotel but some improvment needed

one of the rooms was without hot water and although staff were good to understand it took 3 days for them to sort out a room which was abit late but they did gave us complement laundry which we did. i did expect more from a mercure hotel but in all not a bad place at all.

Cleanliness and comfort to be improved vastly. Washrooms are tiny cubby holes and not enough amenities provided. Service of staff at front desk and restaurant was good. Travel desk was of no help and the driver provided was most non-cooperative. TV was pathetic —-no news channels could be viewed. Only some very uninteresting movie channels provided.

Comfortable stay

Check-in process was smooth although we arrived late (~4AM). I had called the hotel earlier and notified about the late check-in. Room was very clean. Air condition was working well. Bathroom door was not sliding easy and it was a little iffy. We didn't notify the front desk of this issue because didn't have any energy left to swap rooms at 4AM. Bed was comfortable and linens were ok. Quality of linens could be improved. One of the weirdest thing about the room was a window that was facing the wall. There was no natural light coming in the room. Had I known that there would be no natural light coming in the room, I'd have definitely asked to swap the rooms. There was a curtain in front of the window and we didn't open the curtain, before we went to bed, to check the "view". Overall, the room was in a good condition although wear and tear were visible in some decor and the stay was comfortable. The hotel accepted the request for late check-out. We had very minimal interaction with the staff but they were helpful. We didn't use any other facilities.

A hotel that meet the basic requirements of business travellers

Good Hotel at Good Place

Good hotel with reasonable price. Good service. Good breakfast

Pleasant stay. Clean. Comfortable. Friendly.

Totally revamped hotel. Provided a clean and comfortable stay. Busy local area. Located in the heart of the city

Nice hotel close to station

Good location, clean good service, great choice of breakfast and buffet dinner

Comfortable and clean hotel in Baroda

The rooms are a bit small and it took them forever (read: days) to bring me a working safe and restock the minibar, but all in all it is a great place to stay. It is very clean and the staff has the right attitude which is very important. Plus the hotel is actually wheelchair accessible and the accessible bathroom is great.

They don't offer 15/: discount on food and beverages as mentioned in the hotel. Com site.

Good

Among the best hotels in Baroda

Nice hotel courteous staff. We stayed 6 nights at the hotel. Staff added a third bed in the premium club room for our son which fit well in the spacious room. It is best hotel in town. We also arranged a get together for 100 guests at the fifth Ave banquet hall. All arrangements handled efficiently by the hotel. Breakfast and meals are nice at the hotel. Airport pickup executed efficiently.

This hotel is fine for a short business stay.

Had I known that Surya Palace Hotel was still doing renovations, I would never have booked a 3-week vacation there. I have returned home tired. Out of the 3 weeks I had exactly 3 mornings when I was not awakened by noisy guests outside my door by 7AM in the morning. And at 9 AM on all days, including Saturdays and Sundays, the construction crews began pounding on their renovations. It went on all day until 6PM; endless hammering, grinding sounds, and pounding with demolition tools. The corners of the room were dirty, the bathroom had slime mold in the corner by the shower, which I cleaned myself immediately since I am allergic to mold. When I in my usual custom wiped the walls with my washcloth after the shower, the back of the shower wall gave off brown stain, similar to hard water stain, as if it was never cleaned before. Even though the bathroom appears to be remodeled not too long ago, it is showing a lot of wear and tear already, due to poor construction work. I.e. the mirror moved each time I opened the door, and upon inspection I found that it was not screwed into the wall. The final day there I ran across two nasty cockroach type bugs that were camping out in the information book on the desk. I left them on the floor for the staff to find when they cleaned next. The food was excellent and the courtesy staff was well trained and friendly. There is no washer and dryer to do ones own laundry, as noted in the online hotel description .

Helpful staff,Clean room, Noisy in day (renovation

Overall satisfied. Helpful staff. Courteous and smiling. Restaurant staff particularly friendly and helpful. Free airport drop and pickup is wonderful. Clean cars with water and polite chauffeurs. The Television is crystal clear with more than a 100+ free channels. (Generally all hotels have hazy reception, but this is close to HD). Internet speed is decent on wifi. Get the 24 hour plan and it is worth it. Renovation is going on in the Hotel. Make sure you get a renovated room. They are modern and beds are fantastic. IF you plan to be in the room in the day, insist on a room far from noise. At least 1 floor up or down.

Hotel under renovation

They checked me in the 7th floor where construction work was going on. It was a pain to live amidst noise of hammers and full floor covered in dust. I had to make several phone calls before someone started acting on it. They offered me another rooom on 2nd floor, which I denied due to quality of room. Luckily, the hammering noise stopped and managed to stay in the same room. The service otherwise is good, food is good. Service is good in both room service and the restaurant. Quality of bed,linen is good. Check in time was high, but check out was smooth. They should have asked before dumping a customer on the floor under renovation. Overall an average experience.

Good hotel with not so great service

I am from us. I stayed at surya palace last week and the place was great. Only thing I did not like was the service and maintenance. I asked them to refill a few times and they did not do that. Money was not an issue here. I also got bit by something. All in all, good hotel but make sure that you get what you paid for.

Close to my friend's house.

This hotel some short of renovation is going on..so in some area..inconvenience caused and no proper parking space.

An allrounder

I have stayed here more than 5 times now , can say it is above satisfaction in all areas