Excellent
400 Guest reviews
West Lagoon Bay, Doha, Qatar. See map
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With a stay at Grand Hyatt Doha Hotel and Villas, you'll be centrally located in Doha, within a 10-minute drive of City Centre Shopping Mall and Doha Corniche. This beach resort is 3.6 mi (5.8 km) from Katara Beach and 7.3 mi (11.8 km) from Souq Waqif. Make yourself at home in one of the 340 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Rooms have private balconies or patios. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with separate bathtubs and showers feature spring water baths and designer toiletries. Featured amenities include a business center, express check-in, and express check-out. Planning an event in Doha? This resort has 23681 square feet (2200 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Parking height restrictions apply
Green Key (Foundation for Environmental Education)
Events/parties not allowed
Professional property host/manager
Pets not allowed
Service animals not allowed
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hindi
German
Russian
Finnish
Korean
Afrikaans
Filipino
English
Croatian
Italian
French
Spanish
Czech
Arabic
Vietnamese
Thai
Ukrainian
Azerbaijani
Indonesian
Polish
Romanian
Turkish
Dutch
Free WiFi
Parking available
Bar/Lounge
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities
Elevator
Hair salon
ATM/banking
Concierge services
Airport transportation (surcharge)
Conference space
Coffee/tea in common areas
Breakfast available (surcharge)
Laundry facilities
Garden
Health club
Children's pool
Safe-deposit box at front desk
Spa services on site
Multilingual staff
Free newspapers in lobby
24-hour front desk
Business center
Porter/bellhop
Express check-out
Full-service spa
Spa treatment room(s)
Meeting rooms
Steam room
Sauna
Wedding services
Express check-in
Children's club
Designated smoking areas
Pool umbrellas
Braille or raised signage
Number of restaurants - 5
Conference space size (feet) - 23681
Conference space size (meters) - 2200
Number of indoor pools - 1
Number of outdoor pools - 4
Snack bar/deli
Free self parking
Free valet parking
Number of bars/lounges - 1
Number of poolside bars - 1
Number of beach bars - 1
Number of coffee shops/cafes - 1
Beach umbrellas
Free beach cabanas
Beach sun loungers
Pool sun loungers
Beach towels
24-hour fitness facilities
Terrace
Babysitting or childcare (surcharge)
Children's club (free)
Supervised childcare/activities (surcharge)
Couples/private dining
Proposal/romance packages available
Banquet hall
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Lifeguard on site
Great central location. Staff check-in, room service, housekeeping all professionals and first class! Do not use the cheap plastic highchairs in Santa Monica Restaurant for child over 1 year old. Overall good experience will return and recommend.
Wonderful hotel and stay. Thank you to the Santa Monica restaurant team as they were great. Good hotel and great for kids too!
The Grand Hyatt is actually grand!
The hotel was amazing, cant fault it in any way. I am definitely staying there again when i am in Qatar next.
Excellent service and very nice staff.
Really great hospitality and wonderful hotel
Cracking hotel
A spacious hotel with a lovely outlook to the water providing good beach and pool facilities at a reasonable price. Its location provides an easy commute back to the City or even to the Lusail International circuit. The food was excellent offering a good breakfast and then a choice of other authentic restaurants…we particularly enjoyed the Thai food.
very friendly
The staff provide a welcoming and professional service. The dining options were diverse and a real tasting experience. The beach was clean with plenty of sun loungers and great service from the beach staff.
All Staff were Excellent right from the time we arrived from the front door to the time we depart. thank you all to take care of us and see you once again soon.
Amazing
Great stay at the Grand Hyatt. Service from the staff was great. Pool and beach area were nice. Breakfast had good options
Not recommended
Furniture in bad condition, vibe is missing
We thoroughly enjoyed our staycation at Grand Hyatt Doha having been very well taken care of by the team. Special mention to the Club Lounge team (Thomas, Biknam, Rovina and Prakriti) who took extra special care of us and were amazing with our seven year old son. The housekeeping team including Mamun and Winswe were also absolutely fantastic in providing those added touches to help make our stay as comfortable as possible. Every stay at this hotel should include breakfast at SMBC, such a range of choice served by a lovely team. We will definitely be back for another visit soon.
Great and lives up to expectations
Great hotel. This is my second stay after many years and must say they go above and beyond.
My recent experience at the Grand Hyatt Doha was fantastic. From the moment I arrived, I was greeted with warmth and hospitality that set the tone for the entire stay. The highlight of my mornings was at the Santa Monica Breakfast Club, where Namuna went above and beyond to ensure I started my day right based on my preferences and her attention to detail and genuine care was noted. The service at the Club Lounge, particularly from Thomas, was impeccable. Thomas surprised me with thoughtful gestures that truly enhanced my stay, making me feel valued as a guest. Furthermore, Ayush was always available to address any concerns or assist with any requests which was appreciated. The hotel itself was clean, and the beach access provided a serene retreat. Moreover, its convenient location allowed for easy access to the metro, Lagoona Mall and the Pearl which I enjoyed. The beds and A/C were comfortable, and I enjoyed the spacious balconies. The WIFI also worked great, with individual router points in each room.
This is the third time I stayed in Grand Hayat Doha, I didn’t like the policy of bags inspection to take “the electrical Bakhour”. The other thing I faced with my last stay, I didn’t get response from the hotel here via “message box” when I ask them for possibility of early check in and getting room on the upper floors. The last annoying thing was when the receptionist told to pay a ( refundable amount for insurance), and it was the first time. Everything it would be great if I wasn’t face these Annoyances.
Best staff ever….. special thanks
Great
Exceptional staff, great specially the lovely Pakritt in the Club Lounge.
Adding a sofa bed in a standard room was so tight. Even if you had a child in the room the rooms were very small compared to other Grand Hyatt across the world. Offer more vegetarian breakfast options and masala chai
Words can’t express how nice and helpful the staff are.
Thanks
No matter what I say… best staff EVER
We had a wonderful stay at the Grand Hyatt Doha Qatar, from beginning to end. We received assistance by the front staff in assisting us with local transportation to granting us a late departure from hotel. Great location, several inhouse restaurants. Our special thanks to Mr. Fonseca, assistant Manager Front Desk and his staff member, Anas for their hospitality, assistance and professionalism.
I used this hotel many times in the past. I noticed that the hotel quality of services is going down in level. I dint recommend this hotel to anyone. Price you pay to this hotel is not at all matching the poor quality you get.
The staff make this property an amazing place to stay. Everyone member we encountered was friendly and helpful and went out of their way to make our stay enjoyable. We had access to the Grand Club Lounge which had an extensive offering, especially over the happy hours. The pools and beach are clean and well managed. Unfortunately our enjoyment of the beach was somewhat spoiled by the very noisy jet skis which were in use throughout the day.
Thanks a lot for the best water coming from Mr. Matthias he is the best person I met in the hotel I need to get off me all the time with my family and also with my friends and also the star very nice very clean hotel and a lovely view
Excellent hotel, but has a very noisy night club, with the music clearly audible in the rooms until 2 AM. If you are a light sleeper, this will be an issue.
Externally starting to show age
excellent
Great location, great amenities and greatest staff ever.
Amazing
People in pool every I enter they ask for I’d when I am in the pool as if am a thief
Best staff… ever
Beautiful hotel and excellent service
Pool is subpar compared to numerous competitive hotel properties in the area. The service was very slow! I would not stay here again at this price point...
Was really stupid service and very bad acting with customers as the security are not professional and need more working on service, the room has some cockroaches and cleaning was vert low quality
Really good
Beautiful Hotel and staff
This is a fabulous hotel, not sure when it was built, but it has all the mod-cons and lots of restaurant choices. It also has one of the leading beach bars in Doha, and they have great parties - do book though. We found all of the staff in the hotel to speak good English, friendly and knowledgeable. Taxi's are plentiful and cheap in Doha, with Uber the best pricing and again lots of availability.
Excellent location with very good food choices and extreme cleanliness one of the best hotels in the West Bay Area and their prices are very good too all in all a very attractive package
My favorite hotel in Doha since 2016… and still
Was very nice again i’m staying over there and thanks a lot for the manager of the hotel mr. Nabil he is the best and thanks a lot for the stuff
Grand Hyatt Doha is and always will be my favorite hotel in Qatar. Best staff ever.
Stay away
Not worthy of the Grand Hyatt Brand name. Old, mouldy, noisy, extremely poorly managed property.
Lovely week long break at Grand Hyatt
I loved staying at Grand Hyatt. I have stayed there many times over the past few years but I have seen a definite improvement in service the last couple of times I have been there. I stayed in one of the Club rooms which was great. There was a lovely view of the gardens and what I especially like about the rooms at Grand Hyatt is that they all have balconies. In my opinion, with breakfast included and snacks and evening drinks in the Club lounge, it is well worth booking a Club room. I can’t really say anything negative about this hotel. I love it and would definitely recommend it! I am looking forward to my next stay.
The hotel provides a safe and clean space for my family during a stressful time to travel. We felt well looked after during our stay
The service was exceptional. Very polite, went above and beyond when we inquired on certain things. Our room was great and large. Pool and beach are one of the best in Doha Food at Isaan was fabulous and breakfast was very good at Santa Monica Breakfast Club.
The room are huge the bathroom is fantastic and it's nice quiet area in the middle of the town
A little gem in the heart of Doha. This 5 star hotel has exceeded my expectations. It is a bit old as a building but has a lot of charm. The rooms are renovated and very comfortable, clean and pristine bathrooms. The staff is very friendly and helpful. We tried 2 of the restaurants, the Thai place and the Santa Monica Breakfast Club and both were amazing. It also has a nice swimming pool and beach. I highly recommend this hotel for a staycation or when you visit Doha
The place smells like smoke the furniture are old the staff doesn't care specially the swimming guards they need to be trained well overall worst place to visit i don't suggest for families to visit
I booked the residence 2 bedroom. Arrived there for check in time at 3 pm the room was not ready until 2 hours later. The room was still dirty from the previous guest. The shower was clogged in one bed room and in the other the shower door did not open because it was damaged and only extreme hot water was coming. The beach was dirty with floating empty plastic bottle and fruit rests. Called the reception to complain and told me they will call the manager to call me back never happened. Over all waist of my money very disappointed never again.
The service was amazing. Staff was attentive and anticipated needs. My main issue was that I paid for a sea view but I couldn’t see any water. I inquired with the front desk, but they insisted it was a sea view. The extra money was definitely a waste.
Beautiful 1 night stay in early january
Beautiful resort hotel, very clean, great service and lots of restaurants. The pool and private beach were especially popular for our family. Rooms were spacious, beautiful bathroom as well.
Excellent location overlooking the bay and the pearl. Steps away from Lagoona Mall. Super friendly staff.
Super nice staff, great location and steps away from a shopping mall.
The employees were extremely helpful and polite Only issue was arriving at 2am and being very tired Not really understanding what meal/ drinks package was on offer - time limits so we paid for something that we could not use Regards Ian
Corridors' carpet are dirty and full of mildew and molds. If you're allergic be warned. Pools were closed. The hotel is in a remote location far from the main city.
They got the bast staff ever !!! Friendly, helpful and supportive
Everything was MAGICAL.100% to be recommended. All staff was excellent, helpful, friendly and very knowledgeable. The view from the balcony was from a different planet, food was excellent, cleaning beyond reproach and generally speaking, it was the best hotel we ever stayed in.
Amazing hotel, customer service is perfection. Beautiful beach, pool. Nice relaxing jacuzzi. Room service excellent, food delicious.
Why do they hold the deposit for 10-15 days?
Was a bit shocked when I checked out and they informed me they intended to keep my deposit blocked for 10-15 business days.... this is after I paid for my room and services ordered. This was their normal practice... not what you expect from a hotel like this, makes you wonder if there is a scam popping up...
Relax with superb service
Arrived at hotel about 7in the evening the service is impeccable, the reception staff especially Faahd & Robert are exceptional, was given a lovely room , only realised much later when we were asleep that the room was next to the service room & their was noise of shuffling and moving through the night and the music coming from a night club was throughout the night , early next morning I requested a change and Robert was very apologetic & had changed the room during the course of the day as most guests were still checking out . The location is amazing very relaxing & the Lagoon Mall across the road been easy access to cafes & restaurants.. Thanks to the staff who are amazing Keep it up
Great experience A+++
Excellent customer service
Expected Grand Hyatt service but not reached what I expected compare with other Grand Hyatt
It is convenient to where I need to be in Doha plus it offers a variety of foods - Western and Middle Eastern. Service is outstanding.
Our first time in Doha so difficult to compare...
Was not advised about renovation. We were also some kind of surprised about the influence of the Ramadan on a 5 star American Hotel. If we had known we would not have taken the trip coming from an European country. We did not read up on it on a homepage but concentrated on the information coming from the hotels homepage. Nothing was mentioned and as we did see it on other hotels we assumed that we could get a glass of wine for our meal. I also told my wife about all the available restaurants but found out upon arrival that only 2 was open for service. I would have been more satisfied if we a more clear information flow unless it is assume that people coming from Europe should know everything about local culture.
a great place to stay at in doha. very welcoming and responsive personnel
The management and staff and Limo Dr. is doing excellent job
Excellent service from all staff and everything was fabulous and property was well maintained and room was very clean and view was awesome
Recommend this pearl
The hotel is overall really nice. A bit run down furniture in the room and a bad smell in the room - like old sweaty shoes. Over charged for floor 5. The breakfast in floor 5 is poor and so are the evening canapés. Not worth the money. Instead go to the restaurants placed in the hotel. Thai, American, Arabic and Italian. The Thai is super! The pool areas are fine. The beach is fine. The service is great. I was here on business. But I was impressed how family friendly the hotel is. I would definitely recommend this hotel when traveling with children. You will enjoy yourself at this hotel. Compared with the other 5 star hotels in the West Bay Area (where my colleagues stayed) I would definitely book this hotel again. It has more character, nice restaurants to choose from and a beautiful garden.
Sensational staycation in Doha
Fabulous all round.
Great place. Very clean.staff were nice but the teamwork between staff members came across disjointed. There were a lot of events in the hotel and nearby that could definitely be advertised better. At times i would see crowds arriving for events that guests in the hotel didn't even know was happening. I'm sure in time the service will improve. The place itself and amenities are awesome
Locations of this property is very unique and the room has a very nice lake view
Relaxing stop over
Beautiful gardens, beach and pool areas. Spacious and quiet. Bathroom is starting to become a little dated, but beds were great. Expensive to eat/drink in the hotel, but walk across the road to Lagoona Mall shopping centre for more eateries. On the edge of the city centre, but only around 12 riyals by taxi to get to the city centre and around 65 to the airport. Good wifi.
Fantastic! We arrived st 6am and they allowed us to check into our room then instead of the usual 3 pm
Great Weekend Stay!
Hotel is beautiful. Great area right across from Laguna Mall, 2 minute drive to the Pearl and 5 minutes to Katara. Isaan Thai and Rocco restaurants in hotel are wonderful! Gym and swimming area great also.
very expressive hotel the food and drinks are over priced deposit for the room is more than the room rate very rude house keeping service unprofessional reception and check out service
Excellent hotel located on the West Bay (the newer part of Doha). Ambiance is unique from a true Middle East to a California style at Santa Monica Breakfast Club. Staff in all departments I encountered (Bell Hops, Reception, Room Cleaners, Room Service, Club Lounge and Restaurants) all possessed excellent customer service skills. They all made me feel at home and I will be back again.
Deposit expensive (more that the room cost to book in the first place) didn't tell me that when I booked. Room dirty, toe nail clippers in shower, tiles dirty. Room noisy can hear everything going on outside. Left do not disturb sign on door as wife was poorly, get ringing the phone and when she didn't answer they just let themselves in as they wanted to clean the room. Thank is why the do no disturb sign was on the door because she was trying to sleep. Security poor, had all the metal detectors etc on entrance but didn't check people when the metal detector went off or check bags properly.
Extremely nice hotel. Private beach, pool facilities, restaurant and bars were perfect.
great club lounge
stayed at the club rooms at the grand hyatt and was very happy with it. The club lounge was large and very nice and there the staff were fantastic....Eny and the ladies could not do enough to help ...highly recommended.
Great hotel the club room was a great advantage you could have drinks anytime of the day and breakfast was lovely and the canapés in the evening were great beach very nice and pool also all staff were very friendly and helpful
Nice hotel close to the beach and swimming pools
It is quite hotel friendly staff and very helpful. Very clean. Food are lovely. We didn't even need to go out as we have everything we need.
Great hotel
I can't praise Grand Hyatt enough. I have stayed here twice this year and rate both experiences very highly. So much so because I intend to come back to Doha and will certainly use Grand Hyatt as my first choice.
Hospitality
Relaxing place to recover after gruelling time in Iraq. Courteous staff, delicious food and to be able to have a bath great. Thank you.
Great location and pool facilities excellent
Lovely staff, able to get an early check in and late check out, staff extremely helpful. Hope they keep the green sunlounges at the pool
Six night stay at Grand Hyatt.
I have stayed at this hotel many times while visiting Doha but felt that this time the service was much improved as it has been lackluster in the past. The reception staff were friendly and helpful this time and room service was prompt. I have always enjoyed staying here because of the balcony and nice pool areas. On the down side there were many unaccompanied children in the deeper swimming pool near the villa, even though this is against the pool regulations, which were obviously not enforced. Some of these children were very young. As there are two other children’s pools and a large family pool I feel it would be better to have this deeper pool for adults only. Also the noise of jet skis at certain times of the day and night is a nuisance. Sometimes it is impossible to hear yourself speak while by the main pool or on your balcony as the jet ski riders try to impress guests with their stunts. Overall though I had a great six day break and hope to be back soon.
Excellent hotel. Excellent location. Excellent staff.
There could be more of a beach, I liked the staff engagement and helpfulness, kids activities and amenities can be enhanced
Perfect stopover.
3 days - can't fault it. Staff among the best we've ever encountered. Facilities were perfect. Hotel lagoon is fab. Pools aplenty. Heaps of food and shopping options both inside the hotel and over the road at the new mall. We'll definitely fly Qatar again and stay at the Grand Hyatt, Doha.
Terrific
Nothing compares to grand hayatt
Perfect
The service, staff, and the environment is all worth every penny.
Best ever!
Everything was awesome
The customer support is helpful and they are taking care of customer complaints and quick responses to customer needs.
Over priced
They charge us $800 us dlls for early check in. Breakfast buffet good but expensive, they charge you even to pick up the phone and order a pizza
Great Hotel, Not so great staff
Excellent guest rooms with very comfortable beds. Bathrooms are spacious, containing both a large tub and a separate rain shower. The balconies provide extra space to enjoy the outdoors. Jet skis on the water are loud and annoying at times, but the view of the gardens is worth it. Staff, from room service to the night manager leave a lot to be desired. They are incapable of even the basics one would expect of good customer service. Such a shame for an otherwise excellent property.
Nice hotel by the beach
I've had a great experience! I was a little bit dissappointed as I have asked to upgrade my room to a sea view one and I was told that the hotel is fully booked and they cant upgrade my room, yet the lobby was empty all the time which clearly proofs it was not full. I did not asked the upgrade for free! I would have paid for it! Anyway, was nice experience and the staff at the beach was lovely!
Great hotel
All was great from the moment I get in to the time I left
Fantastic hotel - next to beach - lovely beach
Nabil the manager was wonderful and soon handled a mishap regarding an airport transfer. It’s shame the pool was undergoing maintenance but apart from that I really could not have asked for anything more. The concierge - Robert gave a wonderful tips on how to travel and where to especially souq Waqif. But Nabil has to be the most attentive manager I have ever come across on my travels - he really made our trip and ensured our trip at Hyatt was great. The services at the hotel are fantastic - beach is great as are the four pools. Breakfast is nothing to write home about but the mall is next door and you are minted away form the Pearl. Best not to walk anywhere especially with a pram as pedestrian access is poor. Slight let down at the Sisha majlis - Not very family friendly. Rooms were clean - top notch luxury - room service was prompt - housekeeping excellent timing - beach was clean and perfect - One of the best hotels in Doha and certainly the best manager in the world of leisure
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Best staff… ever