GP Hotel

7.8

Very Good

671 Guest reviews

7.8

Very Good

671 Verified Reviews

Read all reviews

Cleanliness8.4/10

Service8.4/10

Comfort8.0/10

Condition8.0/10

location6.2/10

Neighborhood6.2/10

Value8.6/10

Amenities7.4/10

Very comfortable

Clean and staff friendly

Good

Go Hotel service is very good

When I booked the property, it was showing between 11-15min to places like the trevi fountain and colosseum. However, it was much longer than that and we ended up spending so much money on transport that we could’ve saved in other hotels! Even the receptionists told us it was 20-25 min away, so they were aware of the distance. Don’t lie in your description! People book based on location and it’s not ok to get there, trust the information you’ve given and realised it was all lies!! Toilet was also not cleaned well, you could see they clean only where is visible, so it was also not a good experience having to use that toilet.

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A full free breakfast including American breakfast. English speaking front desk people.

Tv in a room wasn’t working- no pilot in a room , there were only 2 cups in a room for 3 people, very limited coffee and tea added

AC didn't work and it was extremely uncomfortable in the room. Very hard mattress and in an unfriendly part of town

Milk. And auger not topped up each day, neither was soap in bathroom which ran out on last night. Staff nice but rooms tired and bathroom def needs overhaul soon.

The staff was amazing, but the hotel was definitely outdated and not very clean.

Better off sleeping on the floor!

There was nothing unique about this property, I do not know how Expedia include this hotel in their system as four stars, this is not true, I will give it two stars. I booked for 5 days, but I got tired and left the fourth day, you guys messed up our vacation, we relied on you to give us an honest review, the review was 8 out of 10, it is not near 2 out of 10. Do not be deceived by the picture that they posted, it is not true. Anyone who try to get to this Hotel, please do not you will regret it.

Worse experience

The only good thing about this hotel is that it included breakfast and it was clean other than that I would not recommend this hotel. We came to Italy in mid May our room was warm and stuffy and they wouldn't put on the A/C. Our room always smelled like sewage. The towels were old and had holes in them. It is to far from all the main attractions. It took us 20mins to get to anything like Vatican City, Colosseum, ect. The staff was pleasant and helpful.

The only hotel we stayed at with conditioner which was amazing!

Great business hotel far from City Centre

Great business hotel, ideal if you are driving as the Highway is close by. Rooms are spacious and very clean with good Internet connectivity. One word of warning, this hotel in, this hotel is not ideal if you want to tour Rome. The the nearest metro is 30 minutes walk away at a brisk walk And the nearest tram is 12 minutes away. It's still took 45 minutes to get to terminate 3 to terminate train station. Otherwise this hotel is superb

Staff were very attentive and helpful.

We stayed there for 5 nights and it was pleasant. Staff was friendly. Breakfast service was very good. Was expecting the location and surroundings to be better but overall I would rate YES to this.

The property overall is ok. Towels in the room where not that clean with stains very visible. Also the electric kettle was very dirty that I had to clean and wash several times before using it. At checkout we had to pay for city tax which wasn't charged by Expedia but the hotel credit card system according to front desk staff wasn't working so he had to write my CC information down to charge it later. I gave him my email to send me a copy of the receipt but never happened. I informed my bank for any unusual charges on my card begining the hour after checkout.

Decent stay Friendly front desk staff Generous breakfast Housekeeping not generous with supplies

Eveything was good

Modern and roomy. I think they are affiliated with Holiday Inn.

Thw property is clean and have good breakfastzs. Far frim the airport

Great location when driving

Reception is warm and welcoming, breakfast is ok but service team is cleaning right when clients are still in the area without notifying - very annoying. Rooms definitely need to be updated , however, warm (in winter) and comfy, beds are too soft and not pleasant to sleep on. The area is very accommodating when driving, parking is free (unguarded public zone) and great (can see your car from the window of your room) close to ciampino airport about 16 min drive

I love the stays of my trip. Every staffs were very helpful and family oriented and loved the complimentary breakfast.

The property was clean, staff spoke good English and were very helpful with information about transport and other things. The breakfast that was included was outstanding.

The guys at the check in were very rude and off putting. Then getting to the Rome the smell is so strong and bad. I could spend more than one day there. They were nice enough to refund us and they honestly had a very nice breakfast.

Small hotel, to far away to the main the Roma and center the city

Worst experience ever- Definitely not a 4 star!

The worst hotel I have stayed in my life by far. Terrible service by the hotel staff. The rooms we had were dirty, and broken, holes in walls. The towels had not been changed and put back up on the towel racks. When the hotel staff were informed they tried to say that's how new towels looked like. When presented with new towels that we had as well as those in another of our rooms they apologised. One of the rooms air conditioning units was not working and they accepted they could do nothing without hesitation and didn't try and resolve the issue or present another room. After complaining to the manager, we were then provided two pedestal fans. When asking the reception staff about the parking facilities provided by the hotel and travel to the city centre they seemed lost and could not explain at all. Overall the worst hotel I have ever stayed in especially on a 10 day trip in Italy, even worse than a camping chalet in Florence. 4 star - i think NOT!

Front desk friendly and efficient. Convenient location, quiet with underground secure parking. Clean adequate room. Unfortunately no fridge.

Everything was fine Guest should be informed of the city tax on arrival The amount we had to pay was shocking as we almost spent all we came with

Front desk staff are just fantastic and want to help out in any way possible. The hotel as it says is express, so it caters for large tourist groups there for the night. Skip the breakfast and you won't miss anything. Hotel is clean, in a distant location so there's only residential buildings around and a huge grocery story next door. I found the detergent smell they used in washing the bedding too imposing and overpowering - neutral freshness is a much better option.

The amenities on this property included a restaurant/bar. This hotel does not have that. Breakfast is served in the lobby area. There are vending machines but no ice machine. No irons or dressers in the rooms and although we requested two beds our room only had one. During our stay, we asked for an iron and got one but when we plugged it in, we blew a breaker and although an employee came right away, it still took time to resolve. No do not disturb signs and a housekeeper came in while we were sleeping to clean.

Fair!

Good value for money but on top of all that I lost my phone into the lobby and found it at reception well and safer. 5 stars for fairness.

The staff very pleasant, and helpful. Breakfast was excellent and good schedule. Good for bus, trains adventure if dont mind walking... Not enough activities in the area, example, only one walking distance restaurant.

Clean rooms, breakfast included and close to the train station. Plus there is a mini mall with a grocery store behind the hotel. One thing I didn't like was that you could hear your neighbors thru the double shared doors.

They would not turn on the air conditioning, it was hot every single night,

Very enjoyable, would recommend this hotel

Hotel was very clean and bright. Staff were always very helpful, polite and approachable. Nice breakfast, with plenty of choice. Stayed for six nights and always got a table straight away at breakfast time. The hotel is quite far out of Rome City Centre , however, a ten minute walk took us to the tram stop which took 40 minutes to get to Termini Station. The hotel provides a shuttle service for 2 Euros per person to the train station which gets you to Termini station in less than 20 minutes (check return time pick ups at hotelreception) Felt safe using both tram and train, and it’s a great way to see the outskirts of Rome. A shopping centre is a short walk from the hotel with a very large supermarket which catered for all our needs. A nice sandwich/coffee shop is opposite. Quite a few other shops and restaurants are around too. Would recommend this hotel if you’re happy to travel into Rome each day. Would also recommend purchasing the 3 day Omnia/Roma Pass cards too for entry into The Vatican and a couple of the main sights, also can use for public transport and Vatican open top tour bus.

No comments please. Overall it was a good hotel. Need more English speaking staff in the breakfast area.

1. Value for money. 2. Location is good, Near a big Shopping mall and eating joints nearby. Rome East is not in the middle of the city as the name also suggests. 3. Railway station is 350m away. 4. Hotel provides affordable Suttle services to nearest big Metro station. 5. Breakfast is very good. 6. Front desk is helpful. 7. Property is well maintained though the bathrooms look a little old.

hotel is very far from city if you go by trum or bus to the centre of city it can take one hour , rooms are not clean , only the breakfast was good , i will never come again dont believe its not 4 from 5 i think the hotel is 3.5 from 5. staff also were not very onest. i am sorry thats the truth.

To far for everything to much $ in taxis we have to pay the shutle every time

Pathetic hotel

Pathetic location, pathetic service, overpriced, staff does not understand proper english. Had a real tough time because of all these factors. Would never come back. Stay away guys if you can.

The shower is old and needs updating, there’s no AC ruining the weather was in the 70’s straight 3-4 days. They need to warn guests Rome is notorious for breaking into cars and stealing anything they think may have value.

The walls were very thin. There was a lot of movement in the halls during the night. I got woken up by the person next door when their alarm went off at 3.30 and they continued to hit the snooze button. The room was exceptionally hot. The breakfast selection was awful. I would not stay here again

Good breakfast good staff everything was great,,,,,,,,,,,,,,,,,,,,,

Great staff, very helpful and kind, breakfast was super.

I like the the included breakfast during our two nights stay in this hotel. The door is so tight every time we open it as soon as the card key unlocks it. The carpet gave me allergy response. But the staff we’re polite, helpful .

Very nice, and helpful staff, nice room but no fridge or safe. The room was very nice and I could not hear the other guests or traffic form my room, which was great. Breakfast was nice but limited. The hotel is approximately 40 minutes from the sites but public transport is very good. I used google maps to get around but the staff are very happy to book you a taxi.

Convenient hotel for Rome if you have a car.

Holiday inn express Rome East has plenty of easy parking, rooms are comfortable but no fridge. Staff are very helpful and knowledgeable. If you have a car and are traveling in to see Rome then drive to Santa Maria del Cossorno train station car park. It is only 1.5 Euro for 12 hours and you can catch the (packed) train into the Colloseo station.

Nice hotel

Had a excellent stay at hotel staff very helpfull breakfast was good could have done with bit more choice on the hot food had bacon on first day then afterwards only eggs being British we like our bacon . They only other issue was we found hotel to far from the centre of Rome .

Nice hotel

That was a nice hotel with friendly staff I can go back there there to stay anytime.

Staff were fantastic

Located next to a small shopping mall. Convenient location.

My kids got bed bug bites all over there body sleeping in the bed it made our whole trip terrible spending money to treat them It was not a good hotel choice wasted money

Hotel is far from the city center

The hotel is far from the city center. You need an hour to reach at the Roma Termini (the central train station). 10 minutes walk to the tram line, 10 minutes for waiting time, and 40 minutes to reach there. The hotel doesn't have facilities such as safe boxes in the room, no refrigerator and no room service. My stay there was disappointing.

Best hotel

The right place for the group after our previous hotel experience

Very friendly staff, but no food beyond breakfast

Really nice hotel, great staff, only issue is that there is no restaurant on site beyond a very basic (and very busy) breakfast. When travelling for business having to order food from an external pizza delivery company was unexpected.

Fredericka

Fredericka at the front desk was the absolute BEST. Knowledgeable, helpful, great suggestions and always very professional. She sets the standard for all that come after.

Rocio from Peru

The hotel is very good, all is OK on the hotel, but it is located so far from the turistic points like the Vatican, coliseum , etc

Too far away from centre

Staff weren't very helpful with a poor grasp of English. Breakfast was awful and when the food ran out there was often no replenishing. The tables weren't cleared and they ran out of cutlery on a daily basis . On one evening there was a problem with the water (there was none)and when we asked what was happening they shrugged their shoulders and said it would be fixed. They have us a small bottle of water do my partner could take his medication. When it was finally fixed the water came through brown and took sometime to clear. We had to buy water from machine to make a drink in our room . All this with no apologies.

Friendly people an comfortable stay

No tv channels in English Thin walls and noisy door closers Excellent staff and good value, but far away from city centre and airport

If you want to get ROBBED be my guest!

My purse got stolen out of my car while my kids were in the car in the parking lot! Need I saw more...all my cash and my credit cards were stolen out of my car... thank god my passports weren't stolen otherwise Id be panhandling in Rome to get back home. And when I told the front desk what happened they were not one bit surprised, not to mention when I told the police my purse was stolen in the parking lot of Holiday Inn they laughed and said yes everyday atleast one person comes from there to report a robbery! My kids were terrified they were conned into getting out of the car because they pretended to hit the car and when they got out to look at the car the other fellow opened the front door and took my purse from the car and a third guy was the driver who pulled up and they all got in and ran. So this is a well thought out plan they have and I hope telling my story saves your trip from being ruined. The area is also disgusting and hotels room are gross and smell bad. There is fungus on the bathroom tiles and the carpet feels wet and has a nasty odor.

Excellent

Ver good hotel..clean...good staff...values much more than the cost...definitely would go again

Awesome Hotel

Friendly and helpful staff. They made our stay very comfortable, Great value for the price.

Very clean hotel.

Loved our daily breakfast. The room was very clean and comfortable. Would recommend this hotel.

Average

Average hotel, good breakfast but located far from all the sites

Great vacation stay! Close to Metro!

I stayed at this hotel for vacation in Rome. It was a great experience overall. The hotel and bathroom were very clean. Additionally, the complimentary breakfast had much variety and the restaurant bar is open 24 hours. The hotel is a brief taxi ride to the Tiburtina Metro station, and will only cost a few Euro. The only complaint I have with the hotel is that there isn't any television programming in English; it's all in Italian. In all fairness, that's probably the case with most hotels in Italy though.

Holiday in Rome

It was amazing but distance is a little far to the Rome city. Excellent service from front office staff.

Good hotel, good breakfast

Nice hotel, nice staff, comfy room with daily breakfast that's free.. the only negative thing is that it's far ways from city center. Also has to walk about 15 minutes to the tram stop...

very nice hotel, very clean, the staff go

out of their way to help you. the only thing is that breakfast is very standard as is the same things every morning. the only negative about it is that is around 2 kilometres from the nearest metro, but they have a shuttle bus taking you there four times a day for 2 euro per person. overall is a very nice and quiet hotel.

Good

Good value

Excellent Hotel with INCREDIBLE Staff!

Excellent & helpful staff; can't say enough good things about the staff! The hotel is very nicely located and close to a metro station. The hotel is also located adjacent to a well-stocked/modern grocery store and a downtown area that has plenty of dining opportunities. The area seems very safe and there is plenty of available parking. The hotel rooms are very modern and in great condition. If you stay anywhere else while in Rome, you are making a mistake!

Nice and tidy hotel situated in a good area

lovely stay, very nice and tidy rooms, staff were great

Rather Dont Choose It

Not a great place. This is way off from all the places which are important. Airport, City Attractions or even Metro stop. Amenities are also not that great, plus in all our Euro tour of Paris, Barcelona, Rome this was the most expensive place we stayed. Except for a Supermarket & a good gelato place next to it. This place has no great shakes

Excellent hotel in poor neighborhood

We booked one night in this hotel because of an early flight out of Rome. We were coming from Tuscany by train and its location was conveniently located in relation to our train station (Roma Tiburtina). The nightly fare was excellent for overpriced Rome market and the photos on Hotel.com seemed OK. Therefore, it was a choice that we don't regret. Unfortunately, do to our very early flight, we couldn't reach the Fiumicino airport through public transportation, and had to swallow a 90Euro cab ride (double the average taxi fare). Therefore in the end, our hotel stay ended up being much more expensive than we hoped for. However, the hotel was excellent in itself! The room was clean, large and comfortable. The bathroom appointed at state of the art level. The lobby and common area were clean and fresh and the staff was helpful and very courteous. The night receptionist even made me and my husband two amazing cappuccinos when we checked out at 3:30AM and gave my kids brioche and juice, because he felt bad that we would miss the complimentary breakfast... Overall a great experience. I would stay again if I didn't have to check in/out at irregular hours. A subway station is not too far, therefore Rome is reachable on your own but keep in mind that the subway service doesn't run 24/7.

Eh

Room was super dark, and only used LED lights. Breakfast was horrible. Overall it was just eh, would not stay again.

Rooms were a bit small but ok. Brkfst and Service was good. Location is about 30mins from Roma Central Terminal and bit of walking for public transportation. Hotel has shuttle service for a charge to closest metro station in the morning which is so convenient. Staff are very helpful.

Horrible Hotel

We had bloody sheets on our bed. The manager was rude and disgusting. Her name was something that started with an F. She is very rude and doesn't deserve to be a manager for the way she treated the customers. Will definitely not recommend this hotel. Disgusting breakfast as well!

Middle of nowhere, and no working Air conditioning

I stayed here twice, it of necessity while my wife was in the nearby hospital. It was the best available option, but in addition to the problems in the title, there's no restaurant, just a breakfast, and the area doesn't have a lot of dining choices in walking distance. The neighborhood isn't that great, either. Had to run the gauntlet of prostitutes on the way to the buses...

Could have been better

It would have been a good stay, price is good. They turned off the AC the whole time we were there (3 nights) and the room is like an oven, the kids could not sleep and the front desk did not even offer any alternative like an electric fan at least. They said its a law in Rome but i talked to some people and they said there is no such law in Rome that require a building to turn off their AC in a certain months, like March?

good hotel

Really good for money Daily house cleaning very good. Reception staff very good. Brilliant breakfast. Crowded breakfast place. Nearest metro station is 20-30 min walk I will rebook

hotel is a far way from central rome, needed to walk about 10 minutes to get to the street car station. Then take the street car for approx 14 stops before your in Central Rome. Hotels.com and Holiday Inn did not indicate that the hotel air conditioning was under maintenance, made the room very uncomfortable to sleep in when it was 26 degree outside during the day.

Nice stay.

15 min outside of Rome city center by car. For family of 4, good value for price. Breakfast was decent. Only problem was room was hot. AC not turned on so we had to open window.

Lovely hotel!!!

Lovely hotel, very helpful staff. The hotel is only five minutes walk away from the tram station where you can take tram 14 for €1.50 which takes you to the main termini station where you can take buses and metro to go anywhere in Rome. The hotel is only 20 minutes away from the airport. Our flight landed at night time and the taxi driver charged us €45 to take us to the hotel. The taxi that be got on the way back to go to the airport to cars and charged us only €23 according to the meter so just be careful of that.

Rome one night stand

Really nice place ,handy to the tram and bus ,nice breakfast ,no complaints .plenty of parking Stayed one night whilst connecting into Europe.

ok for business in area - not for tourists base

Good if you have business in the area - Closest metro station is 2 miles - Closest restaurant is about 1 miles - Free shuttle to metro station is 2 euros per person per trip - Breakfast seems good, but ingredients are so and so - Not so good wi-fi -- choppy, not good for VoIP - Neighborhood is dirty, noisy sketchy location

Comfortable ,clean rooms

Our stay was very comfortable.The beds were always well made, even on a sunday (which to me was surprising for italy) and everything worked well.The bathrooms were clean,carpets vaccummed daily etc. Breakfast was not as per our expectations.Scrambled eggs had funny taste,there were no fresh fruits,all were in sugar syrup.Also, this place is not close to any public transport and hence you have to rely on shuttle (paid) etc

Holiday Inn Rome - East

Staff tried to be very helpful and tried to explain to us how to get to the Metro but language was a problem. Ice machine broken, neighborhood is very run down, sketchy. The room was clean but extremely small, even for European standards. Luckily it was a one night stay and we won't be back again.

Nice hotel outside Rome proper

I was a bit skeptical of the area, but the location is good. Recommend a rental car for getting to and from the airport a and metro. Unexpected city tax of 6 € per person per day. Overall for our needs.

Wrong choose hotel for my rome trip

If this is your first time to Rome, I'm not ugly recommend u stay this hotel! It's far away from central of Rome! Travel from airport to this hotel also it's trouble as well! Price not really cheap, u can spend similar piece and stay at downtown of Rome! This hotel locate is really bad, spend every day Tavel to central and back to hotel, u will regarded if u chose this hotel as like me!

Great Deal For Venice, Italy

Great Deal and Hotel for the price. Breakfast was amazing.

这个酒店服务很好，也比较方便，边上有个大超市，交通也方便，适合自驾游的游客暂住。

Hotel could have been great if the air conditioning would have worked appropriately, especially in 100 degree weather. When we complained about it we were told that the air conditioning was set at a temperature and that it could not be changed.. Our room was very hot and uncomfortable, so was the hotel lobby and their eating area. The location was ok for us because we had rented a car and drove and parked near the subway station (a few minutes drive from the hotel) and we travelled to the center of Rome by metro.. Breakfast was delicious and we had a lot to choose from.

Nice clean hotel

lovely hotel with very helpful and friendly staff. The breakfast was lovely and the rooms were kept clean. The hotel is near the tram station which will take you to Roma termini but you have to know the area. It's best to ask the hotel staff

Great hotel for the price.

Great Hotel for the price.

Close to amenities and train station

Easy access to central Vatican and Colloseum. Staff very helpful.Breakfast was ok. But slow wifi

Very Good, Like hotel and Good breakfat, Like Vatican city

I arrive very late do to a train problems. I send massage to notify and they save me the room reservation until 6:00am next day.

The hotel was fine however the location was very difficult. Was hard to find and without a car we found it quite isloated. Also the air conditioning was not efficient.

Outstanding

Excellent service and quality of property.

WATER LEAKING FROM CEILING

Water was dripping from the ceiling throughout the stay and soaking the floor. This was an old leak by - evident by the visible damage on the walls... couldn't have happened in one day.