Golden Tulip Pontianak
7.6

Very Good

29 Guest reviews

7.6
Very Good
29 Verified Reviews
Read all reviews
Cleanliness7.4/10
Service7.0/10
Comfort7.0/10
Condition7.4/10
Neighborhood4.6/10
Amenities9.6/10

Jalan Teuku Umar No. 39 West, Pontianak, Indonesia. See map

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
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Hotel Description

A stay at Golden Tulip Pontianak places you in the heart of Pontianak, within a 5-minute drive of Gajah Mada Shopping Complex and Vihara Bodhisatva Karaniya Metta. This spa hotel is 1.1 mi (1.8 km) from Kapuas Indah Building and 1.1 mi (1.8 km) from Alun Alun Kapuas. Make yourself at home in one of the 183 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Pontianak? This hotel has 6394 square feet (594 square meters) of space consisting of conference space and meeting rooms. Free valet parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 2:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 12:00 PM

Important information

You need to know
  • No pets and no service animals are allowed at this property.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Minimal age
18
Spoken Language

English

Chinese (Mandarin)

Indonesian

Amenities

Most Popular

Swimming Pool

Free WiFi

Parking available

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Smoking areas

Childcare

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Concierge services

Conference space

Barbecue grill(s)

Laundry facilities

Library

Children's pool

Safe-deposit box at front desk

Spa services on site

Multilingual staff

Free newspapers in lobby

24-hour front desk

Business center

Porter/bellhop

Express check-out

Full-service spa

Meeting rooms

Wedding services

Designated smoking areas

Number of restaurants - 1

Conference space size (feet) - 6394

Conference space size (meters) - 594

Number of indoor pools - 1

Snack bar/deli

Parking (limited spaces)

Free self parking

Free valet parking

Number of bars/lounges - 1

Number of poolside bars - 1

Number of coffee shops/cafes - 1

Terrace

Ballroom

Banquet hall

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Wheelchair-accessible registration desk

Hotel reviews

7.6
Very Good29 Verified Reviews
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Cleanliness7.4/10
Service7.0/10
Comfort7.0/10
Condition7.4/10
Neighborhood4.6/10
Amenities9.6/10
10/10
Exceptional
Jeremy, 04 Sep 2024
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Great hotel with love music, a simple gym and AMAZING food!

10/10
Exceptional
John, 26 Oct 2022
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Excellent hotel

Really good hotel! If you have experienced ‘4 star international luxury/business hotels’ in provincial Indonesian cities you are in for a very pleasant surprise here. All staff I encountered were pleasing and helpful. The general features of the hotel are good, although when there is a band in the large reception level bar it is rather noisy in the rest of the lobby area. Reception efficiently arranged cars for me on several occasions. The reception staff can understand simple English and as a non-Indonesian speaker I had no problem with any requests. The Cinimon restaurant served me a very tasty and interesting nasi goreng with chicken sate. Breakfast was excellent with a wide range of dishes - the fried, the spicy, omelettes, noodle and rice dishes, salads and various pastries including freshly made pancakes and waffles. There could be a wider selection of fruits, just three with only two one morning. However, an impressive breakfast offering. Room was a standard type with a shower in the bathroom. All things worked, shower good. Two large towels but no small ones. Bed comfy. Air conditioning effective. I stayed twice; first had city view and the second an small internal courtyard. The only obtrusive noise was a 4.00am called to prayer but that’s inescapable in many Indonesian cities. I heard this over two nights in the city view room but nothing in the other room I stayed in. I would happily here again.

8/10
Excellent
Steven, 01 Apr 2022
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Sometimes it gets noisy especially when the hotel is hosting functions. The bar outside can be loud too. If you want quiet place, this is not for you. The room door is also not sound-proof. Anyone yelling in the corridor will be very audible in your room.

8/10
Excellent
Alfred, 20 Mar 2022
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Good hotel but very annoying laundry service

Overall this hotel is Ok. It’s their laundry service was failed me. I think their way of work and coordination was really really bad.

10/10
Exceptional
Nur, 25 Sep 2021
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It was always amazing stay at Golden Tulip. The room and amenities was amazing. Cleanliness also on top!.

8/10
Excellent
Miguel, 19 Feb 2019
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Nice hotel, awful place

Nice modern hotel in an area of terrible traffic, almost impossible to cross the road. The pavements are in very bad condition, and next to canals (open sewers) that stink. We could not walk anywhere.

6/10
Fair
Verified traveler, 27 Mar 2018
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Clean & central location

I asked for non-smoking when making reservation and even remind it in the Special request but the Receptionist informed me that room was not available and admitted that the reservation dept failed to book the correct type of room. But in the end, she said she “upgraded” my room so I can get a non-smoking room. Well, the upgraded room was no different from the room I booked in the first place but at least I still get the non-smoking room. Arrived at 11 pm, Hotel was full of people patronizing the cafe in the lobby. Room was clean. It was a quick overnight stay so overall was FINE.

4/10
Poor
anindinta, 02 Feb 2018
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Super dirty with clogged drains

Saluran air di kamar mandi tersumbat dan mengeluarkan bau tdk sedap. Hal yg sama terjadi di kamar rekan kerja saya. Kamar 616 dan 642. Di meja wastafel saya menemukan rambut kemaluan. Sungguh menjijikkan

10/10
Exceptional
Not Provided, 21 Mar 2017
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Excellent value, good location.

Stayed for four nights. Very friendly staff. Breakfast included.

8/10
Excellent
Satish, 02 Feb 2017
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Very Comfortable

The area where the hotel was situated is a bit outside the town. At night the area is lonely Nearby hotel were mostly office area. Since I went on Chinese New year holiday eve I may be completely wrong. But not a hotel you stay if you want neighborhood to be busy Other than that it was a nice hotel

2/10
Poor
Verified traveler, 29 May 2016
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no room service, staff doesn't speak English etc.

the room service is not working. the staff simply pretends to not speak English, if they do not want to work. Both TV and WIFI weren't working well. I finally caught the staff playing around with it. I couldn't find out, why they did that. They were apologizing a thousand time. It felt, as if they were envious at their customers consuming the media.

2/10
Poor
Verified traveler, 26 May 2016
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QUALITY OF ONE STAR HOSTEL

DRUNK PEOPLE PARTYING ON THE FLOOR ALL NIGHT, EXTREMELY NOISY, AT 5 am THEY RANG MY DOORBELL AND RAN AWAY. STAFF EITHER UNWILLING OR UNABLE TO TELL THE DRUNKARDS TO BE QUIET.

6/10
Fair
Ian, 17 May 2016
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Well done Bella!

First of all, I would like to thank all the staff from Golden Tulip Pontianak! I was checked in to a room with soiled toilet, got a mobile phone taken at the swimming pool by another guest at the hotel (I got it back thanks to Denny), laundry service that forgets to send my shirts back, room service staff who forgets to open my beer after sending it to my room and several other hiccups. Having said that, I have to single out one very special staff who is THE game changer, whom have made this trip a wonderful and memorable one instead of an unpleasant nightmare. Her name is Bella! I would have given a lower rating if not for for Bella's warm and thoughtful hospitality. It is very often that the special moments you encounter is not because of the hotel facilities but the people running the place. I am not going to repeat what the guests here on TripAdvisor have already written about the facilities. Will I return to stay here should I visit Pontianak again? A definite yes! Thank you once again to Golden Tulip Pontianak especially to Bella!

4/10
Poor
Verified traveler, 16 May 2016
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4 star minus

the staff was kind of funny, but not necessarily friendly

4/10
Poor
Verified traveler, 16 May 2016
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so so

the staff is particularly unfriendly

2/10
Poor
Verified traveler, 11 May 2016
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poor housekeeping

poor houskeeping

6/10
Fair
andi, 06 Jan 2016
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Good

Noisy neighbourhood.. breakfast is good

10/10
Exceptional
Willem, 26 Feb 2025
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Mooi hotel alles goed geregeld ontbijt is oké ligging goed en nette kamers

10/10
Exceptional
Willem, 22 Feb 2025
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Mooi hotel misschien wel beste van pontinac

10/10
Exceptional
Willem, 21 Dec 2024
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Mooi 4 sterren hotel kamers netjes en ontbijt is ook top

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