Garden Hotel

8.0

Excellent

66 Guest reviews

8.0

Excellent

66 Verified Reviews

Read all reviews

Cleanliness8.0/10

Service8.4/10

Comfort8.0/10

Condition7.8/10

location6.4/10

Neighborhood7.8/10

Amenities6.6/10

Nice older style hotel close to lingering garden and shopping centre.

Visiting China

Right across from the Lingering. gardens- hard area to find supper in. The garden at the hotel was quaint and lovely.

The hotel was well located with easy access to Lingering Gardens 250m, bank of China 50m and shopping centre Kmall within minutes from the hotel. However, the room wasn’t clean, the wall paper was peeled off, the air conditioner wasn’t working properly. The staff though were nice and friendly, but poor English was the main blocker for them to communicate with guests. The hotel restaurant was one of the highlights of our trip with high quality food, but their customer service could improve. Overall, the photos on the website aren’t a good representative of the room condition and cleanliness.

Room for improvement

We had used this hotel before so this was a return visit but that won't happen again. Breakfast was not so good - few western choices although the hotel now seems to cater for western tour groups. At check out we were asked to pay for a glass which they claimed we had broken - a very grubby cracked glass was produced as "evidence". We had not broken a glass but reception persisted - even calling in the maid. It was an unpleasant experience. The hotel is in a hard location to hail a taxi but has no system for calling a taxi for you. This is a problem if you are trying to get to the airport or station.

Nice hotel, when we found it, name is written in Chinese only. very central , friendly staff, clean and tidy room

Nice hotel to provide free breakfast and free delivery/pick up to & from most locations.

Nice staff, breakfast buffet, very good location.

On a recent trip to visit family in Suzhou suburban, we stayed at Garden hotel for two nights in order to enjoy places of interest in the old city. We like the location and the service quality of the hotel and will definitely go back. The hotel is located at the center of old Suzhou city. Liuyuan garden, the 2nd famous classical garden of Suzhou, is right across the street. The express bus route You1 stopped at Liuyuan garden and took us directly to Zuozhengyuan garden, the most famous classical garden in China. Within walking distance, we visited Shantangjie street, an ancient street that parallels a canal that connects the old city and Huqiu hill. The Shilu street subway is also in 10 min walking distance. The hotel is featured with TV, free high speed wifi, a few small classical gardens among 4 buildings. The free breakfast buffet provides ample orient and western choices. The rooms were clean. The furniture were a bit out of date but served their purpose well. The staffs were friendly and provided courtesies such as taxi call and free same-day luggage storage after we checked out. We checked in before noon and was offered a room for brief rest, and then changed to a smoke-free room an hour later.

Garden like setting, convinent location.walk to sight seeing, shopping and eat.

Gardens in a hotel

The hotel is near the UNESCO cultural heritage Liu Yuan Park. The area is pretty quiet. But, too many smokers destroyed the air in the hotel and its gardens.

Good stay

Design of the place is much keeping in line with the characteristic Suzhou garden feel. Breakfast is good.

Top hotel in Suzhou but looks and feels tired

I had stayed at the Garden Hotel on my first trip to Suzhou many years ago. On my regular trips over the years, I stayed in another hotel selected by Suzhou locals. As I was unable to book my previous hotel, I was happy to return to The Garden as I was sure my Chinese born wife would enjoy it along with the wonderful city of Suzhou. The hotel was very comfortable with lovely garden surrounds but does show its age. Staff and related service were excellent. I was somewhat disappointed that little effort was made to cater for western tastes despite the fact that many of their clinets were westerners. At best, a western style cafe would have sufficed. I did try to order a coffee from the bar as I noted they had an expresso coffee machine, but the young lady lacked any working knowledge of coffees. Breakfast was adequate but again offered little directed to a western palate. After two weeks in central China, it would have been nice to indulge in some western food. We did enjoy a private banquet in their upstairs dining hall. I would like to suggest that Expedia review its marketing. It was only when I booked for this hotel that I was advised that only one breakfast was included in the charge despite booking for two people. I believe that is deceptive marketing. One would not expect to purchase a car and then find out the price only included the back tyres. The location of The Graden is very pleasant -- just a short stroll from the Lingering Garden. Another Suzhou delight.

Clean, convenient and practical

The hotel is located in very close proximity to the beautiful Lingering Garden, and its own garden was also very nice. Many amenities nearby (convenience stores, bakery, fruit store, bus stop, bank), although do note that the neighbourhood is old. Taxi ride from the train station won't take you too long. Staff is professional and smiling, always ready to help. The only minor drawback is the room itself, although it is clean and value-for-money given the convenience. You'll have to keep your expectations modest as the room is on the smaller side, and is slightly old. There was a faint musky smell throughout the hotel, although not unbearable (possibly the cleaning liquids they use?) Overall, it's clean and convenient - very practical. Good for a short stay in Suzhou to see the attractions.

Nice hotel unexpected

I tried to book another five star hotel whose English name contains Garden Hotel. However, Expedia does not has the hotel in its list, and I ended up with a wrong booking. However, it turned out to be a nice mistake. Naturally, the room is not as luxury as the five-star hotel I intended, but it is clean and comfortable. In addition, its location is super, closing to Liuyuan Garden, the Station, and a bus stop. What I am most satisfied is the breakfast. Very Suzhou style. I love it! I love the lightly seasoned and a little bit sweet food. I will definitely book this hotel when I visit Suzhou.

Clean and nice ambiance.

We had a great time staying at the hotel. The garden is very refreshing.

4/5

It is good, hotel services is good as well.

Nice hotel with beautiful garden

Hotel provides free shuttle services to most of the tourist attractions nearby

Near Lingerin Garden and short walk to Shantang ro

The room was good, bathroom even great. All elecricity sockets were loose, hard to get tel charged. Also room wifi was a unit in a socket and easily dropped power. Breakfast quite Chinese and basic quality.

Visit to Suzhuo

Arrived late evening. I got perfect reception, no hussel checking in. The environment is very natural. Following morning I checked out to go to the conference venue.

Beautiful hotel. Extremely good value for money.

Highly recommended. Beautiful hotel. Just a few minutes walk from the Lingering Gardens. Staff extremely helpful and always tending to your needs. Most of the staff speak decent English. We stayed in 4 cities around the area (Hangzhou, Suzhou, Shanghai, Wuxi) and this hotel was hands on the best.

Good Experience

I have been traveling around China for a month staying at low cost hotels that mostly served the Chinese. I wanted to experience China as the Chinese people do. These hotels are not the styles of hotels that westerners are use to. The Garden Hotel was the best hotel I stayed in during my one month travel in China. This hotel was very clean and very close to a western style hotel with an eastern decor. If I am ever in Suzhou again, I would stay at the Garden Hotel again.

This is NOT the famous Garden Hotel in Suzhou

I had intended to book Garden Hotel (南园宾馆）which is supposedly a historical hotel where Chang Kai Sek and Ong Teng Cheong (ex-president of Singapore) had lodged before. Unfortunately in Hotels.com website, there is a Garden Hotel too. Not knowing the difference, I booked it. This is NOT the famous Garden Hotel. This hotel is a typical Chinese 3-star hotel with lousy room, poor service and inconvenient location. Although it is very near one of the water village (Qili Santang), I would not recommend it. The room was full of cigarette smell despite specifying a non-smoking room (apparently there is no such room). The room wall is so thin that you can hear your neighbors talking. We were so disappointed that we checked out after 1 night despite paying for 2. That was how bad the hotel is. I recommend that Hotels.com warn members that there is another better hotel with the same name or replace this with the better one for booking.

Good location where its quite centrally located. Hotel is clean and has nice chinese garden within the hotel vicinity. Breakfast has good varieties of choice. Will stay again during my next visit and would recommend to friends.

喜歡園林景觀，交通方便。不喜歡早餐食物，沒有了沒有添加和蛋卷受潮不松脆。大堂電話充電器插頭非常难插。

예약 시 보다 명확한 자료 제시를 바랍니다.

예약 당시 안내된 방은 거실이 있었는데, 배정받은 곳은 거실이 없어 아쉬웠습니다. 예약 당시 무료 조식포함이라고 기재되어 있었습니다. 4인 예약했는데 막상 1일차에는 2인만, 2일차에는 1인만 무료조식이 제공되었습니다. 4인을 예약했는데 조식에 대한명확한 고지없이 예약이 진행된 것이 어이없었습니다. 직원은 친절했으며 방 컨디션은 양호합니다. 큰 정원이 조성되어 있습니다. 방음이 전혀 되지 않습니다.

Un gran hotel, bonito y muy comodo

Servicial, correctos el personal y muy agradable.

洗面所が臭かった。 留園など観光スポットには近いので良いと思う

Das Hotel ist unweit eines der schönsten Gärten der Stadt. Englisch Kenntnisse an der Rezeption vorhanden, was in China selten ist. Zimmer sauber und ordentlich. Frühstück lecker und große Auswahl. Mit dem Taxi kommt man günstig in die Innenstadt.Das Hotel ist ohne Einschränkungen weiter zu empfehlen.

住的地方距离留园很近，走路过去只需要5分钟。酒店里也有花园和池塘，环境不错

苏式园林风格

地理位置挺好找的，就在留园附近。 前台的小姐姐很温柔，服务很贴心。 酒店很大，有个庭院，很像一个迷你的苏式园林，风格很喜欢。 早餐的种类不少，中式西式都有，口味比较适中。 双床房的床宽1米2，作为一个参考。整体感受下来性价比还是可以的。

地点很方便，1公里左右有地铁，距离留园只有几步路。酒店内部古色古香，还有个苏式园林风格的花园。虽然酒店已经开业几十年，但房间干净整洁。最值得称赞的是早餐，特色的苏式佳肴，值得一试！

位置佳，安静，舒适，洁净

坐落在留园西园附近，离石路闹市区不远，旁边有永辉超市、大润发超市。饭店的一楼是得月楼餐馆，早餐就是在此享用。饭店是个庭院式的，有微型的小桥流水，楼层不高，安静舒适，卫生干净，服务到位。有2瓶免费瓶装水，拖鞋牙刷牙膏等，床垫舒服。早餐可口，中西式合璧，有煎蛋煎培根、酸奶、果汁、水果、面包面条等等，很丰富。不错的饭店。

Leuk hotel, goeie plek.

Goeie lokatie, dicht bij de tuinen, tiger hill. Jammer dat het personeel weinig of niet engels spreekt.

感受佳

此價位帶，經濟實惠的優選，物超所值 No more consider, give your orders and act.

失望太大，再次來到蘇州不會再考慮入住。

此飯店實在名不符實，未達所標星級。因為看到飯店介紹此飯店之歷史而被吸引，所以選擇入住。知道此飯店歷史悠久，事先也已有心理建設，但也實在讓人太沮喪。電視截頭截尾是看不到完整畫面的，只能看到央視主播半身，看不到頭；說是飯店免費送至重要景點，結果要客戶自行聯絡，聯絡了師傅，又要賣妳旅遊商品，不買就讓妳自己坐公交車去，因為師傅吃飯去沒空。明明掛的是園外樓禮賓部的名義，但行的是外面旅行社銷售之實。

Clean,comfortable and good servive

The hotel is very good,chinese garden style,,and service is good.

一個物超所值的選擇

酒店的舒適度及服務極好，環境一流，早餐的款式多樣，適合香港人的口味。離地鐵的路程稍遠，但有游字號巴士搭夠，去火車站搭的士都不用跳錶，而且距留園、西園、寒山寺、虎丘等景點的距離又近，是一個不錯的選擇。

A very nice setting with elegent Chinese style garden. Short building of four stories with good natural lighting. Drawback is not close to mass transit and taxi not always available. Shopping or dining not within walking distance.

值得推薦

非常好，設施、服務、地點、飲食都很推薦。 hotel.com上的位置是錯的(2015.2.2)，酒店位置對面就是留園，也有公交站牌， 會坐公交車的話到哪都很方便，不是hotel.com地圖上那樣。 如果時間充裕，走路也可以到寒山寺。 早餐也相當豐盛、好吃。

Good value, nice Hotel

Good value, nice Hotel

Le plus bel hôtel de notre voyage en Chine

Sur les 8 hôtels où nous avons logé en Chine, ce fût le plus beau. Ils appellent les taxis, vous ouvrent les portes, ... Parfait.

locatie vlak bij lingerin garden

Hotel heeft een vreemde indeling. Nadat je de entree gehad hebt kom je via een glazen deur in het tuingedeelte. Daar liggen ook de kamers aan.Wij hadden een kamer op de vierde verdieping. Vanuit ons raam zagen we een gedeelte van de tuin. Het is een oud hotel, maar wel goed onderhouden. Zorg bij het ontbijt dat je op tijd bent want al voor 9.30 uur begint men het allemaal al weer op te ruimen.

A éviter

C'est hôtel est un hôtel de début de gamme pour un standard chinois même en prenant une chambre plus haut de gamme. Inutile d’espérer des prouesses de la connexion internet elle est juste bonne à consulter les email. Le petit déjeuner est un buffet pour les locaux, il y a juste du café pour les européens, en plus il faut arriver tôt sinon le buffet est vide et pas réapprovisionné.

Hotel mit hübscher chinesischer Gartenlandschaft

Gartenlandschaft des Hotels passt gut zur Stadt, mit Teichen, kleinen Gründflächen und Bücken. Zimmer sauber und geplegt, insgesamt ruhige Lage, sehr gutes Preis/Leistungsverhältnis. "Garten des Verweilens" in Gehnähe, alle übrigen Gärten sind mit dem Taxi zu erreichen - wie vielen in Suzhou, da über die Flache angelegt.

園林式的很特別!小而雅致~!到附近留園,寒山寺也不遠!值得推薦~!

很惬意的旅行體驗~!

内部环境相当不错

内部环境和服务都相当不错，不过周边又有地铁修路，公交非常不方便，打车不太好打，不过离着留园步行3分钟，离着寒山寺也不太远，总体还是不错的，对于如此价格而言，可以打5分。

Zen pour aller tôt au jardin!

Un endroit ou revenir.....

整体还是很不错的。就在留园旁边

因为预定的新楼，所以是五星的标准。但因为房间分配的问题，我的这间是朝东的，窗外既是民居，没有酒店的特色景观。还有就是房间在春秋季没有空调，有些冷。早餐凑合吧，没有很惊艳的感觉。但整体还是很不错的，下次还会来

酒店及其附近环境非常好

优点是酒店园林风格设计非常优美，附近也较为安静，服务不错，设备都比较干净。缺点是，空调坏了，而且总台说是最近在调试，都不能用，有点莫名其妙，酒店内的设备相对比较旧。

このホテルは蘇州南園賓館ではありません。

他の人も書いていますが蘇州 にはGarden Hotelが2つあり、このサイトで予約になるホテルはサイトに記載されている蘇州南園賓館ではなく園外楼飯店です。 私はチャーターした車で友人5名と一緒に蘇州南園賓館にチェックインをしようとしたところ予約がないといわれました。確かに予約確認書に書かれた住所はLiu Yuan Road で南園賓館の住所Daichengqiao Roadではありません。 ホテルの人の話ではこのサイトから申し込んだ人達が住所を確認せず、タクシーに南園賓館の名を告げて来る事が多いのだそうです。 南園賓館に行った後で園外楼飯店に来るとホテルの豪華さの違いにがっかりしますが、宿泊料からするとまあまあいいホテルだと思います。 サイトの管理者の方は至急ホテル名の漢字表記を修正したほうがいいと思います。

Pire hôtel durant le séjour en Chine

Mon pire hôtel durant mon séjour en Chine. Si la chambre n'avait pas été payée d'avance, j'en serai partie le 1er jour. Les chambres sont salles et mal entretenues : moquettes usées et tachées, les papiers peints sont dans un état déplorable. Du coté des sanitaires, l'eau chaude est au maximum tiède et est légèrement marron... Après cette première approche déjà mauvaise, le pire restait à venir, alors que nous sommes fin novembre, l’hôtel n'a toujours pas mis en route le chauffage et les chambres sont glaciales. Après plusieurs appels à l'accueil, le second jours on finit par nous apporter un radiateur électrique d'appoint qui nous a permis de gagner quelques degrés. L’hôtel est assez mal situé, il faut prendre le taxi pour se rendre dans le centre ville, et il est difficile dans avoir un devant l’hôtel. L’hôtel est très très loin de valoir son prix et les étoiles qu'il affiche. Le seul point positif est le jardin qui est très jolie et typique de Suzhou. Autres info : le petit déjeuner n'est pas cher (25 yuan) mais ne vaut pas plus.