Nice room, great staff!!

Excellent location, friendly staff, clean rooms. I wish we’d been given a room with a window or a view, but our stay was perfectly nice

Was close to everything

Perfect location

Location was good. Bedroom was dirty. There were stains on the wall and the bed backboard. There was a poo smell when we walked in and the bathroom was filled with mould.

Value for money. Room is not sound proof. You can hear others’ doors closing and people walking in the corridor. Relatively near to shopping district. The lake view is right opposite the hotel

Choose the Jr suite!

Great helpful staff. Great location and clean rooms. I recommend

Very nice place

Very good! Helpful staff. On busy street. But ok.

Stay Here!

We had a great time staying at this hotel. The manager gave us helpful travel advice and made sure our needs were all met. We recommend booking the room with balcony view. The street view from the balcony was so pretty. We even got a thrilling motor bike ride from him and his assistant to Hanoi's Train Street!

Pre-booked our room July 13, cos we are arriving 2AM of July 14. A staff with broken English met us upon arrival and gave us a room on the 8th Floor. It was very disappointing because the room we booked is a Triple Room with 3 beds - but on the first night - they gave us a Suite Room with just 1 Bed, and that room is really dirty - it has not been cleaned yet. Too tired from the long trip, we saved our complaints as they promised to give us the correct room the following morning. On our 3rd day though, we weren't able to order breakfast because their kitchen ran out of gas. :( And we were told to wait for 30 minutes. We couldn't wait that long as our pick up for City Tour will arrive by then already. Will not recommend this hotel. My niece who booked 2 rooms at this hotel has a more terrible experience.

Staff is extremely friendly and willing to help. Clean rooms. Good location.

Would stay again as long as we had a junior suit as it had a blacony wich was great other room had no windows

An amazing stay in Hanoi - comes highly recommended!!! I can’t begin to express how much I enjoyed staying at this hotel, I wish I had more nights here due to the amazing service, comfortable rooms and of course Hanoi itself! I am a solo traveller and so far I haven’t experienced such wonderful service from any other hotels thus far. John, the part owner of the hotel went above and beyond to ensure I was happy, I cannot fault his service, he booked excursions for me matching what I wanted to do. He was also kind enough to pay for all the excursions and said I can pay at the end to make it easier. He was very genuine in his approach, I trusted him and he made me feel very comfortable. The breakfast was lovely and had a nice variation. I honestly felt like I was welcomed into someone’s home, if only all hotels could be as hospitable as this one I think it would make hotel experiences just that much better. The rooms may be small for a couple, but it was perfect for me, it was comfortable, quiet and clean. They also provide a lot of toiletries, a kettle and free water bottles. Oh and the hotel staff even drove me to the nearest cash point to withdraw cash, which was so convenient!! They were even kind enough to give me a gift just before I left, Vietnamese coffee. I will definitely be coming back to Hanoi and when I do I will be staying here again.

Excellent value for money

Excellent location centrally based in Old Quarter. John was incredibly helpful, recommended restaurants and arranged airport transfers. Excellent value for money and perfect for our needs.

Great hotel, nice area

Nice hotel overall, room was comfortable and clean. Location is central close to many things. Service is outstanding very helpful staff.

Great clean hotel and location

Great location. Close to the main church so close to many food places shopping and the lake. Had a little issue with them charging me for laundry I didn’t do. I had cancelled it and it seems I was still billed. Also they tried to charge me 15usd for trip back to airport and it was really 10usd. Staff are courteous would stay again. I hope those things were one off. I didn’t have the breakfast

The room was comfy and the bed was cosy. Good location but everything near by is pricey. We were sick and the staff we’re kind letting us check in early.

Great night at Galliot

Had a great stay at the Galliot. Staff was super nice and welcoming! Room was quite large. Only complaint would be - we had front balcony room, a bit noisy in the morning maybe better farther back.

Excellent!

Really enjoyed our stay in this brand new hotel! Excellent hotel with great service. Would recommend. Also this area in Hanoi is really nice. Many good restaurants and things to do near the hotel.

I give 5stars for location, service, quality

I love this hotel!!!!! This is newly renovated new hotel. I book this hotel about month ago 7nights but because I could not find this hotel’s real pictures or review I decided only book 2 nights instead of 7nights and see if I want to stay longer. When I get here with 2 of my friends. They know who I was detail of my booking and everything. Hotel staffs are amazing every day and night always smiling always polite trying to help us with street and tours. Breakfast was amazing i had pho This morning. Love the location too! We can reach to everywhere it’s behind cathedral church so supper easy to find easy to exchange your money, banks are so close by! And plus amazing price! I am writing this while I am still staying this hotel. Don’t miss out you won’t regret!