Vintage hotel, perfect clean and staff was awesome.

Good attitude

The room was small but comfortable. The staff was 100 stars. They went out of their way to help and saved us from a $5,000 scam!!

I was very pleased with this hotel. I originally booked another hotel and when i arrived to vina del mar, they said that they did not have the rasvervation. Expedia was excellent with upgrading me to the Gala hotel at no extra charge. The hotel was walking distance to the Vina del Mar music festival and also offered sea views from the room as well as a jacuzzzi tub that I didn't get the opportunity to take advantage of. There was staff at the front desk that were bilingual and they provided me with an iron. The hotel and room was clean, breakfast was included and the room was soacious with a separate sitting area. The only area for improvement would be the decor. The hotel is older and as such the decor is dated but no complaints otherwise.

The hotel was in a deplorable condition: old, stained walls and carpets, peeling painting, old furniture, breakfast was not of good quality, old closet with door that did not open. Guests were addressed in writing as "passengers" !!?? A/c was powerful and room spacious, though.

Hotel staff a 10 , breakfast 10, entrance to hotel and around 5, room 10 view to dowtown viña del mar 10

Old and outdated

Great location and nice views but thats it. I wish i had thoroughly read past reviews. The carpet in the room was disgusting, the drapes were old and woren out.the tv remote was woren out too, could hardly read the numbers. The staff were good and did thier best but this hotel is old and outdated. My advice is look for another hotel.

The hotel is in a great location, you can walk everywhere. Nearby streets have great places to eat (places with daily menus), drink (nice bars with sidewalk seating), shop, or grab coffee and a muffin. The hotel is somewhat dated, but the room was nice and the bed was comfortable. The staff is super friendly and helpful.

Horrible customer service horrible layout of rooms.

Very outdated hotel without a/c unit. Hard to connect WiFi without US-style outlets to charge your phones etc. Bad service, unable to bring friend/guest to your room although you paid for “room for two”.

OK to stay

The hotel has two buildings. The one we got has no elevator. Our room was first assigned at 15th floor. We had to take elevator to 12th floor from the other building and walk down a corridor to our building and then down to 10th floor and then climb up to our room. The staff there spoke little English. After some hand and Google Translator communication, we were assigned to a room in the building that had elevator by paying $20 extra. I had poor sleep due to traffic noise all night. The breakfast was good. There was Internet. The location was good.

NOT IN THE BEST OF CONDITIONS

I first stayed in this hotel when it opened in the early 90's and it used to be one of the better hotels in Vina del Mar. It has however had little investment in the last 25 years and is sorely in need of refurbishment. The rooms, however, are clean and comfortable but lack character and the creature comforts such as tea & coffee making facilities. The restaurant had a good menu, but is over priced, and the food is good.

Clean and friendly

Hotel staff is nice and the place is pretty clean. The continental breakfast is terrible. Waking distance to the stores and some bars.

Viña del Mar for to

Were coming fromage Argentina where hospitalité sèmes better. Great to be on the Bach.

Nice with view of ocean but not 100% as advertised

Overall the stay was very pleasant. The staff was exceptional! TV was outdated and window was broken though.

Buena atención en recepción y restaurante. Sólo falta mantenimiento y remodelación.

El servicio del personal de primera. Muy buena atención. Al hotel y sus instalaciones les falta mantenimiento

Muy buen servicio, perdonal excelente. Recomendable.

Vuelvo al mismo hotel

Buena atencion..muy amables todos. Buen desayuno..todo impecable..por tercera vez lo visito..y muy central..y.economico..

Bueno

Todo muy bueno, necesito solo que he enviado correo porque necesitamos confirmar si la billetera de mi pareja se quedó y no he podido comunicarme.

Excelente!

Quarto grande, cama grande, confortável, limpo, com uma vista incrível!!. Atendentes muito atenciosos do início ao fim da estadia!!

Avise que no podía ir y nadie me ayudo.

Pedí cambiar fecha por que no podía presentarme por problemas personales. En consecuencia perdí mi dinero!

Me gusto solo lo centrico del lugar, .. .........

La garantía aún no la reintegran. Y ya.cobraron la estadia

Muy buena experiencia

ES UN LINDO HOTEL , PERO TIENE SITIOS DETERIORADOS, MUEBLES VIEJOS Y TV DE HABITACIONES DEBERIAN CAMBIAR X SMARTV ENTRE ORAS COSITAS, MUY BUEN DESAYUNO GRACIAS

Me gusto el desayuno el servicio de aseo No me gustó la ducha de la primera habitación

bueno

Estuvo muy buena la estadía, lugar bueno limpio, solo lo incomodo del piso 12 que no se detiene el ascensor hay que subir y después bajar

excelente

me encanto el hotel, las personas te atienden excelente, todo muy bien

Me gusto la Ubicación. No me gusto qué hay que subir y bajar escaleras para llegar a la habitación no teniendo ascensor directo y que no exista una mantencion a las instalaciones notándose que el hotel no invierte para mantener en óptimas condiciones.

que la habitacion que se me asigno habia que subir y bajar una parte en escaleras

El personal muy bueno y atento. El desayuno excelente. El hotel es un poco antiguo. Pero bueno

No muy limpio y antiguo

La habitación que nos dieron de partida costaba entrar, la tarjeta no la abría, el baño no estaba bien limpio, en la ducha había un cabello antes que la usáramos y la ducha teléfono estaba rota, al ocuparla se escapaba el agua y dejábamos todo mojado el piso del baño, una toalla estaba manchada. La terraza estaba sucia, falta un poco remodelar la habitación.

Muy satisfecha!!! Excelente atención en la recepción del hotel.

Muy buena experiencia

Muy buen servicio, vista de la habitación excelente. Desayuno completo y delicioso. Personal muy amable. Ubicación cercana a comercios y playas.

Pésimo todo

Personal muy bien dispuesto. Recuerdo en especial personal de limpieza (Srta. Marianela). Muy buen menú.

Habitación designada en mala ubicación, difícil acceso (piso 12 sin ascensor propio). Tarjetas de acceso defectuosas, mala atención.

hotel muito bem localizado, com equipe atenciosa. Somente o wi fi que não funciona bem no quarto.

Mala experiencia, no volvería nuevamente.

Mala experiencia. Habitación cómoda, aunque simple, pero expuesta directamente a la luz del sol durante todo el día, lo que hacia que existiera una alta temperatura. Uno de los días de alojamiento se tardaron en realizar el aseo de la habitación hasta las 2 de la tarde. Se negaron a darme factura por el alojamiento de forma grosera. La excusa fue que el cargo se había realizado cuando reservé y no luego de completar mi estadía (lo que no correspondía, y me fue confirmado por hoteles.com), por lo que tenían una boleta pre llenada con datos erróneos, donde no aparecía ningún dato de mi compañía. Además se me cobró un recargo al momento de pagar, que nadie supo explicarme su causa.

Excelente ubicación

Lo mejor el desayuno, el trato del personal y la ubicación. El hotel ya esta deteriorado

Cerca de áreas de interes en Viña

El hotel ya no es nuevo, lo mejor de todo el desayuno.

窓からの景色を眺めながらなピスコサワー

レストランや部屋からの眺望がよくウェルカムドリンクで頂いたピスコサワーは最高だった。

Bueno

Fue buena y buena vista sólo tienen que especificar bien sus contratos por que me pedían depósito

Gala hotel mas o menos

Tienen piscina temperada, pero no cuentan con batas para el traslado de los hospedantes, falta de frazadas, algunas habitaciones estan muy antiguas falta actualizar el espacio oara que no parezca motel(es en las habitaciones que estan en la torre b), la torre principal las habitaciones mejoran bastante y el desayuno es muy bueno, a mi estancia en el hotel le pongo un 5

Muito bem centralizado, limpo e confortável!

O Hotel é muito bem centralizado! Rua de comércio muito boa a 2 quarteirões. Estacionamento bem reservado, na parte de trás do hotel. Sempre com ajudante, fomos muito bem recepcionados, um funcionário tirou as malas do carro e todos muito solícitos. O quarto ficava no 13º andar do prédio, pegamos um elevador e subíamos um lance de escadas, muito bem iluminado e limpo. O funcionário levou as malas até o quarto, na volta nós mesmos que descemos, mas certamente se ligássemos eles iriam buscar. O quarto é extremamente limpo, frigobar abastecido, aquecedor funcionando perfeitamente, wi-fi também. E o café da manhã? Delíciaaa! Variedade de pães, frios, cereais, sucos, tudo fresquinho, um bolo em formato de brigadeiro que é uma coisa de louco, colocava doce de leite cremoso em cima, imperdível. Vimos alguns relatos negativos sobre o hotel e resolvemos arriscar, e adoramos a experiência. Ficamos apenas uma noite, mas nos arrependemos de não ter ido uma noite antes para Vina Del Mar. O hotel ainda nos presenteou com chocolatinhos. Indicamos tranquilamente este Hotel.

Um dos piores hotéis que já fiquei

Um dos piores hotéis que já fiquei. Viajamos com uma mala grande e outra média, ficamos no 13º andar, mas descemos do elevador, tivemos que subir escadas, depois descer outra, porque os elevadores não atende todos os blocos. O apartamento não tinha ar condicionado, só um ventilador velho, desmontando e barulhento. Um dia chegamos e não tinha luz no quarto, ligamos na recepção, foi uma pessoa ver e disse que teria q mandar outra pessoa pra verificar. Esperamos 1h e não mandaram ninguém. Liguei novamente, subiu outra pessoa e disse que era só acessar os disjuntores e ligar. Por que não fizeram isso quando reclamamos na primeira vez? Café da manhã é bem fraco, eu só comi torrada e ovo. Única coisa boa foi a cama King. Não recomendo

Worn out

Rooms old, worn out, not smelling fresh when windows were closed. Table and other wooden furniture sticky. Found every day some hair (which had not the same color as my hair) in bathroom after cleaning (and on check in day). Floor on balcony very dirty, my feet felt sticky on carpet when I came back in to room. If I had have the possibility to see the room to in reality before booking, I would never have booked it, even not even not for half of the price I paid now

Enganação . Não vá

As fotos mostradas são um mentira pura. A "entrada" do hotel é nos fundos. O canal que vc vê nas fotos é na verdade tipo um esgoto e passa depois de um muro que só se vê de fora. Quartos sem ar condicionado. Velhos .se vc estiver no outro bloco , prepararem-se para andar pois não tem elevador para os dois blocos vc pega num e salta à anda pro outro. No meu caso que era no último andar pararia que era a batcaverna pra chegar lá Café muito fraco.

Estadía

Excelente muy buen lugar 100% recomendable...