Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: GTQ 500 per accommodation, per stay
• Cleaning deposit: GTQ 500

We have included all charges provided to us by the property.

You need to know

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
• Children 11 years old and younger are not permitted from January to December.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
• No pets and no service animals are allowed at this property.
• A car is not required for transportation to and from this property.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Special Instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are required to download the property's WhatsApp mobile app before check-in. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of GTQ 100 at check-out. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Quiet hours are enforced at the property from 8:00 PM to 8:00 AM. Information provided by the property may be translated using automated translation tools.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Guests must contact this property in advance to reserve rollaway/extra beds
• This property accepts credit cards, debit cards, mobile payments, and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Air conditioning is not provided
• Onsite parties or group events are strictly prohibited
• Long-term renters welcome
• This property uses a grey water recycling system
• Noise-free guestrooms cannot be guaranteed
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Minimal age

18

Optional fees

• Fee for cooked-to-order breakfast: approximately GTQ 70 to 150 per person
• Airport shuttle fee: GTQ 490 per vehicle (one-way, maximum occupancy 4)
• Uncovered self parking fee: GTQ 100 per day
• Nearby parking fee: GTQ 100 per day(98 ft away; open 24 hours)
• Early check-in fee: GTQ 300 (subject to availability)
• Late check-in fee: GTQ 300 for check-in between 6:00 PM and 10:00 PM
• Late check-out fee: GTQ 500 (subject to availability)
• Housekeeping fee: GTQ 100 per day
• Rollaway bed fee: GTQ 300.0 per night
• Heating fee: GTQ 100 per night
• Firewood fee: GTQ 100 per night
• Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish