As soon as I got to my room I saw that the 3 in 1 soap dispenser was nearly empty, so I requested that they fill it up. They came to the room and told me they filled it, but they actually didn't, and half way through my shower I ran out of soap. The floor had many black hairs on it, and since my hair is not black, it means that the hair was from previous guests or staff, so the room was dirty and unsanitary. The rooms are non-smoking, but in the foyer of each floor they have ashtrays and invite guests to smoke there, which defeats the purpose of having non-smoking rooms since the smoke from the foyer permeates every room on the floor. This was a very bad stay and definitely does not make Aston and the fave hotel brand look good.

Over all good

Location is easy access within Mataram city by taxi or Grab. The table in the room is too small to accomodate a laptop or a few books. Lighting is not bright, difficult to read a book in the room

The Indonesian people are peaceful and welcoming community. Felt at home.

Definitely of of my “Fave”orite Hotel stays

I can’t really adequately stress how great of a deal this hotel is. I initially booked it because of it’s close proximity to the immigration office in Mataram. I had low expectations, as it is described as a “budget hotel”. However, everything from the extremely friendly staff, to the cleanliness of the rooms, the movie channels on the tv, to the food, kept surprising me. I needed copies made for my visa extension paperwork...no problem. Changes to a pizza, (another steal at 58k), delivered to the room...no problem. Need a private car to Kuta, an hour away...no problem, let us call our driver. The breakfast buffet was phenomenal, with an member of the staff running an omelet bar in addition to all of the other food offered (fruits, toast, three kinds of jam, tea, coffee, juices, cereal, soup, traditional Indonesian foods like Nasi Goring, fried rice, spicy chicken, etc). I honestly can’t think of anything the staff or hotel could have done better. This hotel is a gem of a deal for what you get, and when I go back in a few days to get my passport I will stay there again without hesitation.

Nice hotel but location leaves some to be desired. Good rooms with newer amenities. Has underground secured parking and overall the facility is newer. Area is close to almost nothing. No tourist conveniences at all except for a couple smaller minimarts. Boat transfer information and scoot rental were hard to find and could use some additional work in that category.

The breakfast was excellent. Location worked great for us.

Staff are always helpful as usual. We have been coming here for several years as part of charity work and make some strange requests but they always try their best to accommodate.

A very nice hotel. Their cafe was good value and food was good with a limited menu. You will be woken by the many mosques around the hotel. The shower floor was slippery.

Stylish comfy hotel in Mataram.

Very nice hotel in Mataram, with good facilities and super comfy room! Food at the restaurant was also very good. Not much to do around the local area - this is more of a one night stop kind of place, as well as loads of business types there too.

Would Come Back Again

The service was friendly and prompt. We had a problem with one of the rooms I had booked but it was resolved the same day. Everything was working properly in our room and the facilities seem to be well maintained. Areas for improvement: Check in could have been faster; There can be more variety day to day for breakfast; Any chicken I had (either cooked as a separate dish or included in a porridge) was tough and stringy. It appeared the chicken they serve is either bad quality or not cooked properly; The liquid soap in the shower ran out completely so it appears they don't check it daily during housekeeping; They only provided 2 towels daily even though we were 2 adults and a child and the towels were also rough; The middle legs in my bed were missing so I did not get good back support when I slept. Despite the above, I was overall happy with my stay. This was due to the outstanding service from all the hotel staff. I would definitely recommend this hotel.

Great location grab a cheap bluebird or Uber to the epic centrum mall for 17k, great breakfast, great TV, great bed and room. Amazing value for money.

Worth

Overall good , I m happy to stay there . Very helpful staff , neat and clean , , delicious breakfast ......

Very nice budget hotel

The staff is super friendly and the hotel is overall clean and nice. The only thing is that there is not so much to do in Mataram itself and if you ask them for a driver be ready to bargain because he will ask way too much.

Good value for money

Staff was very friendly and helpful

Booked a double but only had twin rooms. Seems to be the trend in lombok with all hotels

Fave hotel - always reliable

We checked in here for one night before heading off to Komodo - however I picked up a bug of some kind so we had to extend. The staff were amazing, they drove me to a medical centre to get checked out and helped us keep the same room after we had extended through hotels.com. The hotel is very clean, breakfast is great and the rooms are very comfortable - I couldn't reccomend it more!

What we were looking for

Just a one night stop, but decent breakfast, comfortable and clean room and very friendly staff. Recommended.

Nice clean modern friendly stopover hotel.

Stopover before heading to Gili. Good modern clean friendly hotel. Not much in the area the biggest Mall in Lombok is opposite. But not inviting! Convenience store opposite and food in dining room good. Hotel does not serve alcohol.Bus from airport to bus station then short taxi.

its a clean hotel but wifi not reaching room

Nice hotel, helpfull staff

there's a convenient shop opposite of the hotel.

The hotel is nice & trendy. But it's a bit out from the city.

Strategic Location with good value for money

Only stayed for 1 night but overall like the place. Good location, strong wifi in room, breakfast was OK, not fantastic as with most FaveHotel. The hotel is still in good condition but furniture in room are beginning to show signs of wear & tear. Bed was hard for western standard and pillows too thin for my liking.

Very satisfied, might choose same hotel later.

We took a program including breakfast. The breakfast was good, quite many choices of food. The hotel offered airport transport for 200 kRp; we discovered taking directly a bluebird taxi was cheaper, being around 140 kRp. We tried another brand of taxi, but when we paid the fare, we were asked by the taxi driver to add 5 kRp because he had to pay for a "contract" with Favehotel, to get passenggers, probably. We will choose the bluebird taxi in the future.

Excellent Hotel and Restaurant & Service

Amazing Staff - Great Service all around! Very nice place to stay in Mataram.

One of the best new

I chose this hotel because their location pretty strategic and only about 10 minutes to the beach. The hotel it self pretty clean and neat. Their room really clean including the sheets and bathroom. It was a great stay.

Excellent hotel in Mataram

Excellent place, stayed there for 5 or 6 nights during a conference in Mataram, Lombok. Really friendly staff, excellent rooms (deluxe room), good room service and desk help in the lobby. Would recommend it to everyone.

Gutes, durchschnittliches Businesshotel in zentraler Lage. Leider ist alles bereits sehr abgewohnt und die Matratzen gehören dringend ausgetauscht.

puas hanya tdk da fasilitas minibar dan tdk da lemari sanitary bag

Pleasent. There’s a Mosque near by. So those with light sleep might get woken up by the call for prayers.

fave 마타람

호텔은 큰 길 주변이라 찾기 힘들지 않고, 새로지은 호텔이라서 깨끗해요. 조식도 깔끔하게 나오며 직원도 친절합니다. 객실도 깨끗한 편이지만 조금 좁은 느낌요. 비지니스 호텔로는 나쁘지 않아요

괜찮아요

가격대비 괜찮아요 깨끗하고 잠만 자기에 불편함 없어요 다음에 또 이용할께요 마타람 시내에서 가까와요 택시 타기도 쉬워요

best　hotel

最高のホテルです。 圧倒的に清潔、立地問題なし、朝食種類豊富で客室が静か。 ロンボクで３つホテルを変えましたが最終的にここに戻ってきました。 プールとかの設備はありませんが、いらない方にはおすすめです。

깨끗한 호텔

지은지 얼마 안된 호텔로 깔끔하고 현대적인 시설. 객실도 깨끗한 비지니스 호텔로 괜찮아요. 아스톤 호텔 계열의 저가형 호텔입니다. 조식도 가격대비 괜찮아요

Leuk hotel voor kort verblijf

Redelijk hotel voor max 2 nachten, goeie prijs. Geen jam of hagelslag als ontbijt. Wel heerlijke wafels. Bedden goed, douche was lekker. Airco slecht waardoor het erg warm was. Wifi goed.

Kind staff plus value for money

Value for money was very good. The staff was so kind and helpful.

good time~

room size & breakfast good. price is reasonable!

tres bon hotel avec un bon restaurant sur place, il est necessaire de prendre un taxi pour aller a la plage ou ailleurs, il est situé dans la ville administrative de mataram, mais il est quand meme a conseillé

MANTABBB..ssss

Saya tiba di Hotel sekitar jam 24.00 WITA....pelayanan hotel tersebut...membuat saya nyaman....MANTABBBBss

Tempat menginap untuk bisnis

Hotel yang tepat untuk perjalanan bisnis, harga bagus dan kamar yang bersih

bersih

Cukup bersih,meski kamar mandi agak sempit dan tdk disediakan shower cap.

nyaman, bersih, layanan baik

Nyaman, bersih, layanan memuaskan, tp jml steker listrik cm 1

Lokasi yang strategis dan dekat dengan mini market

Staff yang ramah dan ketika sampai hotel saya langsung mandi dan tidur dengan nyenyak

Nice Hotel!

Such a nice stay! will be back there if I go to Lombok Again

excellent business hotel

nice staff, brand new facilities, good value at opening rates