Fairmont Royal York Gold Experience

9.4

Exceptional

160 Guest reviews

9.4

Exceptional

160 Verified Reviews

Read all reviews

Cleanliness9.6/10

Service9.4/10

Comfort9.6/10

Condition9.4/10

Neighborhood10/10

Amenities9.6/10

Close to venue.

Wonderful place!

If fairmont gold is an option anywhere I travel, I will always choose it! 10/10

Lovely experience.

Excellent stay- concierge was beyond impressive!

Booked the Royal Gold experience as a Christmas gift to ourselves. It was worth every penny. The ambiance, the facilities, the special lounge exclusively for Royal Gold clients. It was all lovely. Breakfast Was included, as well as afternoon tea, evening canapés and evening desert. There were also other bar and dining options but we never felt it necessary to partake of them. Plus, all of downtown Toronto’s attractions are literally right outside the door.

Hotel and staff were amazing but if you want to use the Bars in the Lobby then you might be disappointed as far too busy and always a hour waitlist!!

Amazing!

Very good gold service. Great staff at reception and especially in the special lounge where we had breakfast afternoon tea and after dinner relaxation We would like to give a special mention to Sahara Botzenhart who was so attentive by providing assistance and great service. She should get a promotion

All very good. Love the Gold Floors and the lounge.

Royal Perfect

It's re Royal York, it's perfect

An amazing stay.

I’ve enjoyed the gold experience previously. Found it a relaxed get away. This visit the lounge was a busy place with business phone calls , conference calls etc. lots of voices. At breakfast all tables were occupied because many were lingering over business calls - we had to eat slumped at a couch. Good problems to have I know but I think I will try a different experience next time in Toronto.

Probably the nicest hotel I have ever stayed in. The Gold experience is a definite must for future reservations. It was so convenient for traveling by train and seeing a show. Staff were very courteous and helpful, even when my room was not ready until 4:30pm. We were offered a free cocktail, which was perfect for after the show. Fabulous getaway!

The Gold experience was well worth the price. Beautiful large room with great view of the CN Tower. The Gold Lounge is the best club lounge we have experienced. Entire staff waa very friendly, knowledgeable and efficient. Our every need was taken care of quickly. Restaurants and lounges are excellent. We will definitely be back!

Great experience

I will stay with Fairmont

First class property

Royal York truly a "royal" experience

This was my first stay at the Royal York and I am blown away by my experience. The hotel definitely lives up to its reputation. Staying on a Gold floor definitely added another level of luxury . The suite was outfitted with anything I could have possibly expected and more . The 18th floor lounge offers wonderful food and drink selections . The staff were helpful and very attentive . Not cheap but for a special occasion such as my 60th birthday, well worth the indulgence !

Beautiful interior, friendly staff.

Outstanding quality and service. Lovely experience.

From the moment we pulled up to the time we left everything was amazing. Staff were very prompt, courteous and always willing to help. Also, hats off to who ever arranges the flowers. They are artful and amazing to look at...cant help tpuching them

The Royal Gold Experience is Perfection

Very nice

Well worth the cost!

Gold worth the extra cost

Staff was excellent. Special mention to Alexis in the Gold Lounge for arranging to print multiple documents for a follow on trip. Lounge was excellent with lots of snacks and drinks.

It was short but very pleasant! The Fairmont Gold Longe is always a winner and worth the extra splurge.

It was great got off the train and crossed the street. The gold package we would definitely do again. Staff are kind and helpful.

We has a wonderful stay! The Gold experience was even better than I expected. From the reserved check-in to the complimentary food offerings in the beautiful lounge, to the well appointed suite, everything was wonderful. I only wish my stay was longer!

Everything about it was amazing!

Great

Special service.

Great Accommodation

We stayed overnight for my spouses birthday. The satff was friendly and reponsive. The room was large, clean, and was exactly as advertised. I would recommend this hotel to anyone looking for a premium accommodation.

Superb Accommodations

The Fairmont Royal York was the best hotel I have ever stayed in. Such amazing amenities and just excellent staff. Thank you for making my birthday absolutely unforgettable. 20/10 a must stay location for Toronto!!

We had a great experience! The Fairmont Gold option gave us access to a private lounge which included breakfast, hor duorves, and dessert. This also included free non-acholoic drinks all day long. The room itself was so nice, clean, and well-maintained. Staff was polite and the hotel clientelle were all very respectible.

Service and quality of food beverages at Gold lounge was excellent.

Absolutely Perfect

What an amazing stay, first class all the way, plus the gold upgrade is well worth the money!!

Paid a lot of money for a suite and had to wait till 6:30 to get the room. Check in is 4pm.

This hotel was gorgeous, no complaints , exemplary service. I would highly recommend to stay here.

This is a classic hotel but with upgrades and friendly staff. Enjoyed our stay and the amenities!

Love the old world charm of this property! Room was beautiful, bed was comfortable and there was even aromatherapy in the shower!

Convenience to major events and trains

Made my 38th birthday very special!!

Great hotel. Pool area is a bit tired but otherwise truly a five star experience.

Always a great stay Fairmont Gold

We stayed in a Fairmont Gold Suite. The suite was immaculate and spacious with a view of the lake, train station, towering skyscrapers and CN Tower. The selections for breakfast and the evening canapés are extensive and delicious. The lounge is a beautiful area to relax or visit with friends. Fairmont Gold Manager Louise and her team are welcoming and attentive. We can't wait to return. Thanks for another great stay.

Great location and service

Not worth the money

I have mixed feeling about my Gold experience stay. The room was small and the view was terrible. There was no workspace. Many outlets were unusable. I had to use kettle on the bench as a table for it instead of the cabinet that was meant for this purpose. The guy who checked me in didn't tell me about the things I should have known about, such as the canapes that were happening right when I arrived. Nor the hot tubs or pool. He asked me if I was a new guest and I said yes so he should have explained these things. The first night, they didn't do turndown service and they didn't replenish the tea bags I used. The reason I bring this up is because we shouldn't have to ask for these expected basics. This is not a 3 star hotel and for the price we pay, things should be done without asking. The lounge was ok as were the offerings. I've had better at other fairmont hotels. When I explained a few of these things to one staff member, she wasn't surprised. She actually said there was new managers or something like that and things are not organized well. Yeah.. I see that. Was woken up at 2am due to the couple next door talking and then having sex. The walls are paper thin. I could actually hear the words they were saying it was so clear. Luckily it was only one night. The lobby restaurant was a disco party for my entire stay which was irritating. I'm not sure why they think this is acceptable. I definitely didn't spend any money there due to this. I won't be back!

Food always awesome

The valet staff were great but the Gold (exclusive) check in was incredibly poor. It took 20 mins, the member of staff could not work the computer and was quite dismissive of our frustration. When we arrived at our room we were incredibly upset. It is tiny and the bathroom is minute. Absolutely not worth the money and really wish we had chosen the 4 Seasons instead. I spoke to the check in associate but he advised all rooms were the the same size (tiny) and they had many complaints. Bitterly disappointed and won’t be back.

Everything was great from staff to amenities

Stylish and quality

Spent one night at this location and wow have they done an amazing job renovating the hotel. The lobby bar and Library bar are great and a wonderful place to sit back and relax, food is good too. Rooms are large and the shower amazing. Only drawback is the room we were in we could hear the people next door using the toilet and coughing - apart from that it was great !!

Really enjoy it. I had a great time at the hotel. I will love if room service could start earlier say for example 6 am. There are a lot of travelers like me that wake up very early and have no choice if we want to take some breakfast.

Brilliant experience, first class

Wonderful place to stay. Gold lounge is worth it!

Gold service all the way

Gold floor as always is perfect! Service is great and attention to details fantastic.

Smells Really nice

We stayed in the King Gold Suite. Room was very large and well appointed. The details in the room were very nice with all the Gold accents. Fully stocked mini bar and Nespresso coffee with snacks. Marble bathroom was beautiful and bed was comfortable. Great view of the city from our room. It was quiet and the room temperature and lighting were easily controlled. Cannot say enough about the Gold lounge. Food and staff was excellent. Great atmosphere and the food and snacks were delicious. Would have no trouble returning to the Fairmont Royal York Gold experience when back in Toronto.

Stayed in expensive gold suite and the bathroom floors were filthy especially around the toilets. When I complained that the floors needed washing they simply put more bathmats down on the floor. Unacceptable!

Treat yourself stay-cation

I've stayed at the Fairmont before, but the Gold Experience adds a little extra special touch. While the room was an okay size, I found the little perks like private check-in, canapes, and a dedicated lounge, wonderful. The staff was super attentive and friendly as well. I definitely recommend giving the Gold Experience a try at least once, for a little getaway in the city.

The bar in the lobby was awesome. The layout of the entire facility is very classy. Our check in host was super friendly and helpful.

Private check in

Graet

We loved the Gold experience and lounge, service was excellent as well. The room was wonderful!

This property is a MUST-SEE! They kept a lot of the original 1929 design and the renovation of the lobby is stunning! We were greeted with astounding service from outside the hotel to check-in. Staff were friendly and went above and beyond! We opted for the gold experience package for our anniversary and Jason upgraded our room upon arrival, has champagne delivered to our room (complimentary) and looked after every detail. Jason went above and beyond to make sure our experience was nothing short of amazing and highly recommend calling and speaking with him when considering this property for your next stay in Toronto!

The Fairmount Hotel went above and beyond for our stay. I had requested a few things to be done before our arrival, and boy they were done so nicely i was shocked how they pulled it off for us. We were celebrating our 6 wedding anniversary which they made super special. Had a wonderful time.

Room was very clean. Our phones didn’t work to call out and all services on the property (bringing a fridge, appetizer platter, getting car, ordering breakfast) were all taking way longer than usual. It was very disappointing considering how much we paid for the room. I will never stay there again.

I had an amazing special Valentine’s Day stay with my girlfriend at the Fairmont gold suite. I loved the large room, bar and decor. The room is perfect for a special staycation. All of the details were taken care of nicely by the Fairmont team, special thanks to Jason for going above and beyond and even assisting with bringing balloons to my room. Highly recommend the gold suite experience

Great hotel and staff . Gorgeous hotel full of history

Perfect Stay with ease and comfort

It's an amazing and most memorable stay we had, in celebration of my wife's birthday. A beautiful and perfect Hotel for any occasion. The team were exceptional and the food perfect in every aspect. We enjoyed every minute of our short stay, but looking forward to our next coming stay already

Customer service is exemplary. We enjoyed our 5 days stay at their Gold suite because of that.

The Gold Suites were incredible. Given the “no-dining” order imposed by the government just days before we checked in, the hotel staff made ur stay enjoyable. Canapés were waiting for us in our room as the Gold Lounge was closed and the in-room dining for breakfast was to die for. I would highly recommend staying in the Gold Suites.

6 Star worthy!

One of the best experiences ever! The staff was nothing but respectful, courteous and always there to help with a smile! The hotel is gorgeous and rich with history that no other hotel can offer in Toronto!

Gold Level Experience

We’ve been staying at the Royal York for years, but this was our first trip since the renovations and first experience on their Gold Level. Overall, we were beyond impressed. Lobby is even more gorgeous than before (who knew that was even possible!) Suite was spectacular. The Gold Level was fantastic and well worth it. Evening snacks were average but breakfast was outstanding. The gold lounge is gorgeous and serene and a great place to relax. Staff were so friendly and accommodating, overall we felt very pampered and attended to. Felt very secure with all of the COVID precautions (temperature screen on arrival, no guest had stayed in room for at least 48hours prior). We are already looking forward to a future visit!