Extended Stay America Suites Houston Westchase Richmond

5.6

Poor

625 Guest reviews

5.6

Poor

625 Verified Reviews

Read all reviews

Cleanliness5.8/10

Service6.2/10

Comfort6.2/10

Condition5.6/10

location7.6/10

Neighborhood7.0/10

Quality6.2/10

Value6.0/10

Amenities5.2/10

Not a good area to stay

I book a room and they told me that they overbooked and the room was already paid in full

I will definitely recommend and return

Good service. Clean. But did see a few roaches

I would like to request a refund, the tables were not wiped down dirty tv stand, the wall plus looked hazardous popping out the wall, elevator was not working, it was a non smoking room and you could smell cigarette and weed smoke as soon as you walked into the hallway, we were on the third floor with no elevator had to carry our bags up, floor was dirty, sheets and curtains were stained, roaches running around looked like people were fixing there cars parked all accross the lanes in the parking lot, carpet was stained the drawers looked like they were falling apart, wall had stains. We weren’t even there 30 minutes before we left and booked somewhere else. I have pictures to back up all this information so please accommodate us and refund our hard spent money for this very disfortunate situation and waste of money and time in our vacation.

There was no breakfast, just coffee (poor quality)

My feet got dirty from the carpet and floors, the room smelled like smoke, the furniture was about to fall apart, there was a coach roach in my shower, the shower nozzle needs to be replaced, the check in area smelled. Etc For what you charge it’s an abomination. I was in room 134, oh and the soda machine eats your money. Don’t go there!!!

Property was located in a very rough area with a few homeless people on the property. I was concerned my car might be burglarized and cancelled my reservation.

The staff was very nice. The hotel room was cleaned very well, however there were lots of cockroaches. I mean everywhere on the bed in the bathroom in the kitchenette.

The elevator doesnt work and cockroaches in the room.

Definitely a great place for the situation that I was experiencing would start again

A lot of unwanted traffic

Not good at all with roaches and smell

One room.was available on the third floor with no elevators that had been broken for about a month so trying to get

It was quiet and clean and close to restaurants

Quiet and clean and close to restaurants and stores

Alot of places to go to

The room was clean. However, the shower rod had pulled away from the wall as had the towel holder. The elevator was out of service. There were no kitchen items.

they tried giving me a room that was missing a sink and chair was full of mold saw a few roaches crawling around

The staff is on point ..and helpful ..they accept pets which was great ..but it don't smell like it . And it's safe u don't get to rooms unless ur staying here ..that's a plus the building it's self could use an update(carpet) .. All in all I had a good stay

room was disappointing

The property itself is ok but there's constantly people hanging around outside with loud music moving in and out of building without entry badges and smoking outside like it's a convenience store 😡

Room was very dirty

Horrible rooms Dressers in Horrible condition Roaches

I did not like the place at all. I COULDN'T STAY , ONLY STAYED FOR ONE NIGHT. I would like my money back

Laundry facility no means to get quarter without leaving facility. Two lamps in room did not work. Harassed by management when asked to use vacuum cleaner. NO receipt given when paid bill. Dog feces over ground, no place to put trash except on room. Very dissatisfied with this location as others have been much more accommodating.

Horrible

Price was good but the area is unsafe. we paid for 5 night but we had to leave 2 days earlier for our own safety.

Unsafe hotel and its not clean at all .i left earlier and they don’t want give me refund for 5 days . They take my money for nothing . Very bad customer service.

I got it based on the pictures and it was very close to where I had an appointment.the room didn’t resemble the pictures at all. There was no lamp anywhere near the bed, no where to plug in electronics, no in room coffee, not even a glass to drink water out of. No toiletries except one small piece of soap, first morning continental breakfast (I went midway through the stated hours) was only coffee and there were a few granola bars that were mushy. Next morning only coffee. The only vending machine was sodas. And only saw one bug running across the floor- not sure if it was a cockroach. No where to sit in the lobby while waiting for a taxi. Front desk was unattended and waited 10-15 minutes for someone to come to Dallas a taxi the second morning. The bed was comfortable, the room was good size and the TV worked fine.

Had roaches, loud adults and kids running in hall way at night. Room was dirty.

Worst Hotel Ever!

This was without a doubt the worst hotel I have ever stayed at. Upon arrival there were people sitting on the curbs in the parking lot playing loud music, smoking, etc. There was no one at the front desk for check-in. I waited around before finally yelling for assistance. The entire hotel was dirty, smelled awful, and was in overall poor condition. Hotel staff allowed people (guests I assume) to loiter in the parking lot playing music and smoking all night. Between the music blaring, the stench of the room, and the single, poor excuse for a blanket provided I got no sleep. Multiple times throughout the night I considered packing my things and leaving; I wish I had. I was truly surprised my vehicle was not broken into. This place needs a complete overhaul, starting with the staff.

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Roaches everywhere falling from doorway when you open the door ! Just not a clean place !

The location is ideal but there are to many people lounging around

The bed

The room wasn’t clean, furniture was old.

Absolutely do not stay at this place

I do not recommend staying at this place at all. They are understaffed and not friendly. Also was very concerned about safety and security on the property and in the area.

Outside appearance of property was nice. Burger King, gas station, and Jack in the Box are within walking distance. Staff was neutral to nice. Our room was on the second floor. Many of the rooms appeared to be non-smoking, but the smell of smoke was heavy on the floor. Room was clean. Beds were hard and uncomfortable. Loose light fixture in kitchen and broken chipped dresser drawers. It was ok for our short stay, but I wouldn't choose this location again.

not

Stay

Great for staying here would be better if had a roommate to split cost otherwise great stay

Even the crack heads don’t want to stay here

The pictures for this property need to be updated. The water is dirty, there are roaches and all of the dressers are really old and broken. I’m usually not one to complain and the price was reasonable but all of the pictures online show nice new furniture, beds with more than one thin sheet and no comforter and furniture that doesn’t look like it has been thrown from a two story window. If you smoke crack or are looking to hang out with roaches then this is the place for you.

The room was infested with roaches.

Disaster.

They wouldn’t let me check in until after 5 PM. Even though I was promised a 3 PM check-in. The room was run down, the whole hotel was run down. Strong smell of bleach in the room. Very uncomfortable mattress and pillows.

Stay away from this infested place!

The first room they gave me was used. Found towels on floor and bed messed up. Returned to front desk and was given a second room. Got in the room and I was tired. I took a shower and fell asleep. Woke up couple hours later with bugs crawling on my hand and face. Jumped out of bed and turned lights on. I saw 3 little bugs on my pillow and few are on the walls running behind wall decorations. This place is infested with bugs and needs to be shot down’ Don’t use this place!

Elevator updated .. trash on hallway

You get what you pay for

Bare bones. No coffee maker in the room, not even any plastic cups. Covid absolves these low-end motels of providing anything.

Its for those needing a residence not a quick stay

Non smoking room smelled like smoke when i returned. Someone had been in the room whilst i was gone. Couldn't sleep for smoke smell... blood on door handle panel inside of door, toilet was not totally clean handle had something visible on it. Keys didn't work when i returned and had to pee. Thank God for the overnight front desk person running the key up. I checked out the next morning and they had the audacity to keep the money for the day i didn't stay. Never again. Carpet had a huge red stain in it not sure what it was.

At least it was a room

This was one of the most unforgettable hotel stays of my life. Between the used food stuff littering the room, the cigarette ash, and the window that just fell apart and into the room one night, I can't imagine how little cleaning and maintenance goes into this property.

Terrible !! Got to the room and it reeked of a musty smell. Toilet did not work so we tried to call the front desk only to find out our phone didn’t work. We went downstairs and the worker told us he would give us keys to a vacant room to use that restroom when we needed to (instead of just giving us a new room???). We waited 30 minutes for the worker to come back upstairs with the new room key and he never came. We went to the lobby and there was no one working. Called the front desk phone, nothing. We had tickets to an event so we left. When we came back to the hotel for the night, no one was working because after 10 pm everyone leaves except security !!!! So we talked to security (who was very nice) and he said there were no empty rooms so we were basically stuck with a room and no functioning toilet. We decided to go home, didn’t even spend the night. Terrible !! Spend money elsewhere.

My room had roaches.

Nice

Unsatisfied customer

I tried to check in to a room that I already paid for. But was told no rooms available

staff was great... definately will be staying the rest of the year... love this hotel!!!

Everything was horrible had to stay up until 4 am with the night guard because they’re weren’t any employees around after I’d checked in they gave my room away

I found two cockroaches, in the reservation said I would be entitled to breakfast and the next day the employee told me I wouldn't have it!

The guy at the desk tried to get me ck in early for my daughter wedding !!! Got the first room open the door weed and other people stuff was there no phone to call front desk had to use cell.. then he got me a clean room ..so went off to wedding then I returned and shift change and the guy at desk told me we had to walk the stairs to the 3 floor.. then went to bed to wake at 7am someone trying to get in room well me and wife was sleeping !! And again this time it had a phone that didn’t work to call the front desk!!where later we found out it was front desk that had forgot they put us in the room!!!

Roaches in room and very unpleasant smell .... rooms wasn’t what I expected from the pictures

You get what you paid for, the location is great, everything else is okay.

The location it self was good. But the maanger was not helpful. The hallway we stayed on smelled the weed. The room across from us was in and out all night long and there was no one working up front at 11:00 when i went to report it. There was people outside our window laughing and being loud in the middle of the night. We got maybe 2 hours of sleep and left the next morning. I feel we should get a refund for the night we didn't stay.

The bathroom wasn't working.

They did not have the room I purchased online, so I need a difference of pay. I paid $71 when I got here but I paid 87 online so I need the $16 refunded

didnt get a room even after reservation

very disappointed, we went there late around 11pm and they told us that there are no rooms available and they are cancelling the reservation. they should have informed earlier that they cannot give us the room as we had already reserved earlier

The room was ok and clean but the parking lot was full of trash which makes this place look very dirty. The room does look like the 90's.

Pay in the lobby or don’t pay at all.

After paying for our stay, the door to the lobby was never opened therefore our money was just taken from us. And we had to wait in the car till morning, when a worker told us that they would no longer be able to compensate the money that we paid because we were too late to check in

Nasty place to stay

There were roaches all over the room and the toilet was stopped up

made a reservation for the room and upon arrival was told that there were no rooms available and that they were not able to honor the reservation.

Just ok

A lot of activity going on too many people hanging out on the hotel property

I would like to say that! I was not happy with my stay at extended stay at

The manager was very kind and helpful ,she make the difference with other hotels of the same rate😊

Do not use! This hotel was absolutely horrible! The customer service was non existent, the rooms were disgusting, the smoke detectors were ripped out and there were bullet holes in the ceiling!

Soon as I walked into my room there was roaches and a very dirty/rusty kitchenette ... don’t let me get started on the bathroom!!!! This place smells very bad and it’s obvious that’s there’s a rat problem. The workers at the front are very lazy and act clueless so please don’t waste your money or time. NOT TO MENTION they LIED and said i stayed for two nights so I wouldn’t be eligible for my refund. I LEFT THE HOTEL RIGHT AFTER CHECK IN

Everything was wonderful except the fact that when I checked in my room there were roaches in the restroom and by our beds.

Scary

To noisy, there were roaches in the room. When we got there my wife pass a chub on the table and it was dirty. And as we get inside the hotel the smell of cigarettes was intense. We had to buy febreze to help with the smell in the room. I am a cancer patient and when we got to the handycap parking there were cars without the handycap permit or tag.

The hallway at the 2nd floor smells so bad .. Smells like someone smoking a joint and a lot of things going on

Worse extended stay ever

Roaches. Night staff is infriendly. And if your cooking and get smoke in the room they will ley you book and the. Refuse service. Screwed out of 80 dollars never staying here again. Doors slam shut key card system is trash, the red roof is better than this dive.

So uncomfortable. Stay away!

Stay away! This place reeks of cigarette smoke! My room stunk so bad. Every time the a/c turned on, it smelt like a locker room. The faucets leak. The bed sheets are stained & torn. The doorknobs to the side entrances have been removed so parking is extremely inconvenient if there’s no spaces in the front entrance. One night I was woken up by the fire alarm! It was awful. There’s always trash in the elevators, hallways, & parking lot. The staff is helpful though. Honestly, I think the tenants are what make this place awful. The owners of this property really need to invest in their business. But of course, the staff are responsible for holding people accountable. Just stay away.

Upset

When I came to check into my room. There weren’t any room available. But had charged my car before my arrival. I had to sit in the lobby for hours till they figured out they could find a room for me.

Time

It wasn’t good. The tv wasn’t working. I tried calling the front lobby. The front lobby wasn’t picking up. I called from my phone still nothing. I went downstairs and it took about 5 mins to get someone to assist me. Once I advised them that the tv didn’t have the HMi cord they said maintenance would come and fix it. That took another 30 mins to an hour for someone to come over. And course more time for maintenance to fix it. Once maintenance left I also noticed the lamps don’t work but I kinda just gave up.

roaches bad

have a lot of roaches

Bugs, room smelled bad, just seemed really dirty and rundown

Do not stay here unless you want extra guest!

This room was filthy, and when I say that I mean I had to go buy my own can of raid. Roaches were everywhere. Walls counters bathroom cabinets and even the bed. We didn’t even sleep. It was that bad.

Smh

The staff was very kind and went out of the way to ensure my cleanliness and accommodations for perfect for me however the room's the traffic the thin walls small TV rickety elevator and a lack of proper accommodations outside of the hotel staff said slot

Great property lovely staff would recommend to anyone

Dirtt and smelly room. Leaking toilet and faucet. Stained befsoread. Flashing light on phone would not turn off. Cabke remote had batreries taord and expised....remote failed frequently. No washcloths. No housekeeping. No coffee during l8mited, picked over breakfast offering. I could go on......

Great

Nice and friendly service but hotel need to updated...I was in a room were the door was all scratched up and biting by some type of dog

Unacceptable review

Terrible there were roaches and the bed and pillows were uncomfortable and there was no coffee pot and no hangers in the closet.

There were bugs and they weren’t initially going to put me in a different room. Eventually they did but there were bugs there as well toward the end of my stay. Many of the amenities they offer you have to ask for (e.g., breakfast, silverware/dishes).

It was convient.Unorganized workers is what bother me the most

Not available

Room wasnt available

Very uncomfortable confrontations

Everything was good up until i got charged twice by the hotel room and had no where to go after they took my room money.This place is a rip off takes your money and play dumb.I wouldnt recommend this place to anybody

The entire property reeked of cigarette and marijuana smoke (even in the rooms), smoke detector flashed red (battery likely removed), there were bugs in the sink, bath tub, and on the walls, white stains (I don’t want to imagine) on the chairs, and mold spots on the ceiling. Loud music playing from several rooms, guests were slamming doors and arguing in the hallways. Exit doors were propped open. Rear gate to the property is locked and is very inconvenient to try and enter though Richmond Ave. I tried staying several months ago but no one was available at the desk for late check in (waited over an hour and called the front desk phone over a dozen times); I should have heeded that warning and steered clear of this property. Spend the extra couple of dollars and stay at somewhere cleaner, quieter, and more secure.

Great staff that works with you.Only con is some people that people be there all day that do not have a room

Room had roches and staff was not friendly at all.

The room was not clean, there were used soaps in the restroom, no new ones, all the towels had black stains on them, we did a late check in to the hotel, so we were only here for 5-6 hours, I tried to call front desk from the phone at the room to ask for soap and clean towels phone was not connected, called from my personal phone and nobody picked up. First time staying at this hotel, not at all what i expected.

Disappointed

I reserved a room and when i arrived i was told no rooms were available

I see why they are always booked, clean, quite rooms. respectable and Friendly staff. I recommned to anyone looking for a home away from home.

Wouldn't highly recommend this place

For the price and what I got the room for was reasonable. The hotel says Nonsmoking but there were ciggarette butts in the hallways. The hallway smelled like marijuana. Someone has pooped on the stairs coming from outside to the rooms.

Breakfast was included: a cup of coffee and a power bar or a packet of oatmeal. Without this, the charge would have been lower. But the worst was the smell of smoke, which permeated the entire building. I guess this is what you get for $57.