Expressionz Professional Suites by MyKey Global

1.Amneties not working. Eg fan, and broken water bidet. 2. The concierge refused to change room even after acknowledging amneties not working. 3. Noisy neighbors even after quiet hours. 4.Lights not working at all and was only changed after requested. 5.No adequate lighting at swimming pool, dangeround after 7pm/dark. 6.Stains on bedsheet indicated its been used plenty of times and no housekeeping was done. 7. The whole room was smelling bad, with poor ventilation. 8. Multiple requests of changing room was not entertained despite highligting this. No proper answer was given or action was taken. 9. Poor housekeeping.

KEEP AWAY !!! Disgusting & smelly

I booked into a three-star hotel, and surprisingly, when I arrived at the reception, they told me it was a serviced apartment which I did not want. anyway, we were going to stay there for two nights at KL so we thought we would go with the flow. once we entered the room, there was a horrible smell, which made me almost vomit, and I had to control myself not to vomit. On the bedsheets, there were some stains which looked like someone had sexually discharged themselves. this room was unbearably, not healthy to stay in because of the damp smell that was coming within the room. so we went to the reception and spoke to a gentleman by the name of Shabir, he told us to contact the maintenance team on a WhatsApp number who manages the room, and somebody would come out to clean it at their convenience. we told him that we couldn’t wait for his convenience. Somebody has to come out now it’s urgent, so Shabir contacted them directly somebody came in a short time and the gentleman who looked at the room said this is not a good room to stay in. You should change the room immediately. so we went back to the reception room and Shabir said there was nothing else available, so we requested a refund which he promised to do with Hotels.com and Hotels.com are saying they will not refund the money. Unbelievable!!!! We are also disappointed with hotels.com and how they have handled this matter & not wanting to refund an unhabitable room which was advertised & paid for on their platform.

1st stay experience

Overall stay are good except the room are lack of maintenance such as few lighting are not functioning and sliding doors are not in good condition. Besides that, the front desk staff are not friendly too

Superb location. Worth the price. Actually more than price.

Awesome stay, affordable and cozy. Would stay again

One of the shower didnt work and 3 people had to share same shower. Didnt get the room I requested Wouldn't recommend again

Amazing stay! We loved the roof top swimming pool. What a bonus!

Bad service they ask for early check out & charge me extra 100 Rm because check out at 1 pm horrible experien

good

All good i really satisfied for the view and the room condition but one thing, on the midnight the aircond suddenly have sound quite noise and stopped. So i need to sleep on living room not on the room. That spoil my staycation on here. I hope the property will fix the aircond so.

One of the biggest regrets in life

As a 4 star facility, poor service at reception, in terms of attitude, availability. No direct access of lift from reception to my floor, needed to take a separate lift midway, otherwise needed to drag my luggages inconveniently all the way to the back of the building for a direct access lift. Awful odour in the first room, coming from the sink drainage pipe, almost unbearable after we close all window, but it was too late in the night to change room, managed to ask for a change early next morning, but needed to packed every thing again and dragged them all the way down to reception, for storage, till they can provide us an alternative after check-out time. Cockroaches easily seen in both rooms i stayed. Very poor shower drainage, water flooded till my ankles after only 2 minutes of shower. Very poorly maintained furnitures (tables, chairs), some actually at the edge of breaking down. No provision of house keeping service to make up room at this facility, when asked, was told it came at an additional fee - all these not mentioned during at booking or at check in, but funny thing was there was a card hanging at the room door to indicate 'make-up room' or 'do not disturb' - i certainly did not get the logic. Needed to leave early morning with early check out at 6am, as mentioned above, reception not available, but that was ok still - passed access card to security, but then had to chase after them for my deposit. Overall - NEVER coming back here anymore.

Convenient, clean, value for money

FAMILY GETAWAY PPN PHASE 2

It was comfortable. But the hot shower were not really working for both bathroom? We shudve made a report to change the room or something but we did’nt realise until its late at night already, such a hassle if we change by then. The swimming pool at level 48, we know we should buy a ticket at the lobby beforehand, but we didn’t know that they have limit. So it was full already on the day we arrived. The next morning we gotta line up just before 8, because the pool opens at 8, to get the ticket. So, yeah just letting you guys know that the limit is 14 people for an hour, RM10 per head. Swimming pool at level 8 is free but you still gotta book. Its first come first serve basis, limit 16 people for an hour. There is no cafe or whatnot, just a vending machine at lobby. The room doesnt even have kettle at first, so I called room service and thankfully they send it to our room right away. And the tv has no internet, I mean you cant really enjoy netflix and movies. Maybe its perfect for a night to sleep if you don’t have a place to stay haha

Overall was OK, design is good. location is.. u better don't miss the turn else it's gonna be a big drive around to go back. the only problem is the water heater is not functioning properly.. the hotter water u'll get it's just slightly warm in my room. not sure about the others. parking rate is not cheap. it will charge you RM15 for it. the bed is comfort and i'm happy with it.

Awesome stay

Awesome place.... strategic location....

Security Guard Is Not Friendly 😡 The Washroom Dont Have Shower Gel (They Not Refill) 🙄 You Must Pay The Parking (Not Free)

Without Kitchen Equipment

The room quite goods, but kitchen without kitchen equipment, how to cook? I spend more money to stay and I have to buy extra item to cooking. This is not the good to customer.

Conditions all is good, nice place for staycation.

Mine furnishing spoons at least?

No utensils. Deposit for parking (cash). Pillows are not comfortable. Room space quite okay for couple.

All good accept when need to check in i need to wait for the room be done. They said need to sanitize 1st. Im ok with only. You should sanitize it earlier. So that no delay on the check in and the guest no need to wait.

The staff told me we get free upgrade for first stay. However, this wasn't impressive enough for 2nd stay. Sounds proof is so bad that can hear next door open/ closing door, like opening your door, also people walking around/ stepping on the ground.... Wouldn't be back although it seems cheap in price.

Parking

Disappointed with the receptionist (3.00 pm 18/09/2020) as he told me that the parking need is full and needs to be reserved in the first place. He told me that 'free parking' in the description is just parking around the apartment. Please define me 'free parking' in the description when there's no such 'free parking' around. The nearest parking is at Bernama that cost me RM15 per night. So be careful guys if you guys plan to come by car. One more thing I didn't get Park View, all I get is a view of the next building.

Unlike Kitchen - there were only 4 cups for eat and coffee, 1 bowl, 1 plate, 1 teaspoon, 1 fork, 1 spoon for family of 4. No pots, pan or anything else to use to allow in apartment cooking. No washing cloth nor detergent. Bathroom 1 - there was a strong odor of sewage from pipe work, we did not dear to use this bathroom at all and kept the door closed during our stay. Bathroom 2 - pipe under the basin leaks, showere/bath drain blocked and drains away slowly Flooring - dirty and sticky Room key - only 1 provided to share amongst the family House keeping - we were not told that house keeping only available on request during check in Location - impossible to walk the KLCC Like Nothing except the cost

This is an amazing hotel, really worth 5 star grade if for its rooms and facilities, all are amazing and very beautiful views all around, exactly like the photos are showing. The only problem is with its service and house keeping, not up to the standards, may be the building is very big for that small team that they are unable to manage adequately such huge hotel. But overall satisfying and worth its money value, you would not regret to stay there

Everything was amazing about the stay the expressionz

This is a good apartment-hotel option in Kuala Lumpur. It's easily accessible via ride-hailing smartphone applications. The building is secure and safe (due to security cameras and RFID chip controlled locks)!

We loved the hotel, customer service was excellent Mr Faliq he was very professional and helpful The room was amazing with the view and its perfect for family

Clean and responsive staff from Mykey Global

The apartment was perfect for 3 people (2 in one room, 1 in the other). Having two bathrooms was great and the apartment is quite spacious. We has issues when we arrived that the floor was sticky and the sheets were stained. However when we notified reception they rectified the situation immediately. Breakfast is quite average, however it was included in the price. I wouldn't be happy if I paid extra for it though. The staff are very friendly and will try their absolute best to help you. The only other downside is the property is on the wrong side of a one way road just outside the main part of the city. Its very hard to get a taxi, you have to walk down to the main road. Luckily the staff informed us of the Grab app (Uber equivalent) and we were able to order drivers to the door. There are no restaurants or eateries nearby, you'll need to get a taxi or Grab there. However I would stay here again, its great value for money and a pretty nice place!

mesin basuh

Wasted as the sky pool was under renovation. Wanted to experience the infinity pool at 48th floor

Dont book this hotel.. afew hours to checkin

Horrible girls trip experience.waited afew hrs just to check in and we paid for room with 2 doublebeds as per pictures on website but got only 1 doublebed n 1 single.so finally gave us another room.but we had to be split up.Location is not gd as the area is always jam with traffic and not central.

The customer service did not mention that the deposit will be forfeited after 2pm. No phones to connect to operator!!

Need a refund

Excellent location with great views of the Petronas towers and an infinity pool per excellence. Difficult to fault the place with such helpful staff.

Well worth it

Stayed at the duplex on 43 44 floor.. stunning view. Everything was perfect in the room. New washing machine, New microwave, New fridge. The hotel is really clean and the pool area is amazing.. the restaurant is their only let down. It's more a very cheap burger joint/ pub meals and very basic. Cold chips etc. The breakfast was not good either and it is a fair bit away from the city center.. a grab ride is only 10-30 MYR so totally worth it.. No doubt we are staying there again.. that view was so insanely good..

Not even get a room

Very very nice place to stay. The price is affordable and the facility very well equip. Recommended hotel to stay for luxury style feeling.

the property was clean but there is no TV in my room . and the parking system was so awful.

Nejprve jsme dostali neuklizený pokoj, potom výměna za větší, kde byla totálně špinavá sedačka. Až po upozornění, že máme zaplacenou snídani nám na recepci vypsala kartičky.

Comfortable

Nice view from the pool , room very clean. i will come here again

Far far away from the city. Poor quality.

Hotel is located so far away from the City Center or any other civilized area. Need to return the first room back we got when there is a strong smell in the room. The second room we got, has NO HOT WATER in the bathroom. They said they'd fix that but they never do. NO cleaning service was provided in the second day. Room was not clean at first, can see traces of the previous user. The breakfast buffet was small and not many choices of food to choose from. All facilities including the swimming pool were closed at 10 pm which I think it is a bit early considering when you leave city center at 9:00 pm and take a taxi back to the hotel, you usually arrived after 9:30 pm. The restaurant staffs were ridiculous dirty when they dropped a spoon which used for putting food from the tray to your dish on the floor, they simply put it back instead of replacing it. The hotel did offer a free shuttle service but there were only 4 frequencies available between 9am to 6pm which you need to wait at least 2 hours to get one. You should really think if it is worth to take a taxi to/from the hotel every day before you book the hotel.

More comfortable and convenient than a hotel!

Pleasantly surprised to realise that the location is within walking distance of the National Library, Art Gallery and concert hall. Super spacious rooms with a great view - even better view from the infinity pool. Main con: kitchen was not well stocked - just had pans and some cutlery. Also, pillows far too big for comfort.

Very less than what was promised

Not good

Lovely location and beautiful pool Clean and spacious rooms There was not enough staff to handle the breakfast rush Breakfast items were limited but did taste good There was a consistent shortage of towels for the guests There were no pool towels There seemed to be better service from one company managing the property versus the other The property is managed by two separate companies as is the service to the customers The breakfast voucher system was an inconvenience as you had to wait for voucher purchase on a different floor Only issued one room key for a family and need the room key to go to different floors so everyone has to go to one place together (example- versus one person getting breakfast voucher and others to pool) The front desk staff seemed rather dismissive to and talked down to their cleaning-labor staff

A very rude Chinese female Manager

The female Chinese manager are so rude. She’s yelling at us without trying to talk nicely to us though we are the customers. She didn’t respect customers right. Really gives bad impression towards the hotel for having such a rude Manager who didn’t respect the customers. Never did any hotels staff we’ve been had treated customers like how she did and we were so surprised as this is our first experienced getting yell by a Hotel Manager. No manner and not professional at all.

Recommended

I like a beautiful view of kl from the pool..but i was disappointed of the staff communication skill who said unproper words to the pool guard infront of all guest there

Modern setting, very friendly staff..a real value for money!