Excellence Punta Cana - Adults Only All Inclusive

9.2

Wonderful

2153 Guest reviews

9.2

Wonderful

2153 Verified Reviews

Read all reviews

Cleanliness9.6/10

Service9.4/10

Comfort9.6/10

Condition9.2/10

Amenities9.2/10

A great all-inclusive property.

Staff was very attentive and knowledgeable the property was well kept

Staff so nice and accommodating. Property very clean.

Excellent customer service. Such a nice getaway. Will be back for sure

We came here for our honeymoon. We had numerous nights room service didn’t show up or if it did It took well over n hour for it to arrive. We did not get the minibar restocked and some nights are room wasn’t cleaned. On Wednesday we got room service actually delivered to our room and we’re leaving today on Sunday and it’s still in our cabinet. For the money I’ve been to a better resorts

This was a very easy, relaxing and high quality all inclusive vacation.

Staff and service are great. “Luxury” beach chairs and accommodations for Excellence Club members. Beach chairs stay open as long as you desire.

Everything about Excellence Punta Cana is great! Nightly entertainment and so much to do! The staff is amazing too!

Great stay! It would be even better if the food quality was improved and the restaurants had better lighting.

N/A

Our stay at the resort was overall fine, with some highlights and a few disappointments. We had access to the Excellence Club, which included a private beach, restaurant & lounge, and pool. The private beach was beautiful and the food at the Excellence Club restaurant was very good. However, one major downside was the lack of service on the beach. There were usually no servers available to take drink or food orders, so we had to go to the bar ourselves for drinks and search for someone to order food, which was unexpected for a resort like that. The buffet was underwhelming, but the restaurants were fine. As for entertainment, there wasn’t much to do besides the nightly show, which was just okay—not particularly memorable. The atmosphere felt a bit dull at times due to the limited activities. Overall, while the Excellence Club perks were enjoyable, the lack of beach service and limited entertainment made the experience less impressive than expected.

The place is nice to stay at, but I asked if they had availability to be able to get upgraded rooms since we can as an expedia VIP member, but the guy at the front desk said that the manager said our room had a nice view already so we did not. The food was okay, the staff is nice overall.

Fabulous vacation. The staff is amazing. Club room are worth it for restaurant & beach.

Great place for adults to relax on an incredible piece of property The design and layout of everything was just what we were looking for and on top of that the beach and ocean was hard to beat!

Nice property but bad service and long waits for everything. Most of our time on this trip was spent waiting for subpar food. At least an hour to get a table at any of the restaurants, over 90 minutes for in-room dining, and the food was consistently less than mediocre. Staff is constantly requesting gratuities; reception at the spa even wanted a tip. Definitely skip the facial, the “technician” used her bare hands (not a tool) to attempt extractions on my face, leaving me swollen and red, even though I stopped her as soon as I realized what she was doing. Very disappointed that we wasted our limited vacation time and money on this resort.

Best hospitality I event experienced! Highly recommend it if you’re looking for a place to relax and enjoy the amenities of the amazing place ! The food and restaurants option are also amazing

Place was wonderful. I would definitely stay there again. Book your ride through their ride services prior to arrival. It is about the same price as the taxi ( $50) and it’s safe.

Staff were great. Suite had old damaged items. Suite next door played loud music. Private pool had white paint and dirt leaking from the roof during rain. Did not feel it was worth the money.

We had an amazing time at this resort. I HIGHLY recommend staying here. The food options were delicious, the staff was always friendly and helpful, and the property was clean & beautiful.

Several eating options and several places to lounge at pool, beach and propery

Excellence is a 10 star resort

Everyone extremely friendly. Only negative is so far away from excursions. When we go back there is enough to do right at the resort.

Very friendly staff and beautiful place.

Fantastic place.

The property is beautiful with a clean and well kept beach as well as beautiful gardens throughout the property.

Amazing all inclusive

Amazing property, outstanding food & great service

This place was amazing. Incredible views, fantastic food and exemplary service. To Ramon at reception, Nicholas at Oregano and Victor at Aroma thank you for making our stay memorable with your kindness and above and beyond service. We will not forget all the ways you made this vacation better. We will return as a family again because of the amazing hospitality we experienced.

loved the pool

Beautiful grounds. Some restaurants were certainly well ahead of others so the food was great in some places and just okay in others.

Loved! Our stay was excellent! Everyone was sweet and understanding. The service was amazing, the beaches and the pools were so fun. Everything was clean. The food was great!

Very nice property

The property was good. The beach and pools great. But the room was dated .. and the food was just OK.

The staff was super polite and the food was delicious.Great entertainment as well

The main lobby and public areas are beautiful from the architecture to the decor. Plenty of seating for guests to relax and enjoy evening entertainment. Most of the restaurants are very good. Expect small portions but seconds are available. The Excellence Club area is well maintained and the staff is marvelous. Super friendly and attentive. However, the room has some issues - exposed wires due to missing outlet covers and poor attention to cleaning surfaces. The beach is clean with lots of seating and easy access to bars and food.

Second time to excellence and still just as excellent. Will continue to choose this resort over all others in DR

On vacation with wife for 50th Birthday

Great hotel with excellent service. Lots of good restaurants to choose from for breakfast, lunch, and dinner. Right on beach, or swim in pool. The price is expensive, but worth the cost with exclusive free food and drinks on the adult resort. All resorts are closed off from the outside with their own stores. Excursions are plenty to choose from. February is a good month to visit.

Second time here and plan to return. Amazing staff… so friendly and helpful.

Beautiful resort. Security and staff account for you from the time you step off the plane right up to the minute you get back on one to head home. I saw other resorts that leave you on your own after your check out. Food was great all the time. Entertainment was very fun for singles or groups. Staff was very friendly and was never looking for a tip. Some people gave them but others were treated the same without. I have stayed at other all inclusive and for the price this one beats out others. I am definitely going back.

Beautifully maintained property and room. Most employees very friendly and helpful. Meals and service at Magna restaurant was excellent. Food at other restaurants were hit and miss. Food at the breakfast buffet was not good ... my waffle was cold, scrambled eggs were soupy, and omeletes were burnt.

We should mention that we also went to the sister El Carmen resort, and others unrelated in DR Not to compare. The service in the resort was superb, their team made every effort to accommodate us. Yeah, it's a 5 star hotel and yes dress code for some restaurant is expected. Since we celebrated our anniversary as a special occasion, the resort upgraded us for a romantic dinner at their club members-only restaurant Magna. We had an incredible romantic dinner, which included an amazing tomahawk steak among other delicious food. This was a nice gesture of hospitality. Their menus at various restaurants were very good with Chez Isabelle taking the top spot. Ceviche oh yes! Sushi is commonly served at the buffet, and there are a wide variety of food choices, from high-quality delicate gourmet to finger foods. I'm aware that not everyone likes the same food and some are more critical about food choices. The shows were very entertaining with the magic show top notch. Pool activities were as usual as in other resorts. Pool launch beds were very comfortable, you'll need to get up early to secure one. Although there was a red flag on the beach during our stay, you were still allowed to enter. A very nice and quiet beach can be found by walking 5 minutes to the right. Plenty of seating at the beach. Launch chairs at the beach were separated from each other, providing more space. The room wasn’t as new as the Carmen resort, but the resort itself was more intimate with beautiful grounds

Staff and Hotel were great

The upgrade to Excellence Club proved to be a complete waste of money (approx. $600), as our friends in a non-EC room got much better "in room" service. They arrived back at their room to pretty turndowns; flowers, towel animals, charcuterie/desserts, sparkling wine. While my husband and I did not get any of those things in our "upgraded room". Additionally, when we made specific requests thru the club concierge, for a notepad and pen (that our friends had in their non-club room) and a bottle of wine one evening to celebrate our anniversary, neither request was fulfilled. Food was fine, swimming at resort was not allowed (due to red flags)- but we found beautiful swimming a short walk from resort. Entertainment was okay. Redeeming quality was very friendly staff and beautiful grounds.

Beautiful hotel and amazing staff but low quality food

The staff was kind, sometimes over-eager in service, but generally very good. The food was really good all around, no complaints. I like peace and quiet. Others maybe not as much. I could do with less music at the pool. The sound of waves is good enough for me. My life is loud enough. My stay was excellent and I would recommend this resort to others.

I recently stayed at Excellence Punta Cana with my wife to celebrate our anniversary on Valentine's Day, and unfortunately, our experience was far from what we expected. First and foremost, I want to highlight the strict dress code for the restaurants, which was not communicated to us prior to booking. To our surprise, we were informed that we needed to wear sleeves to enjoy breakfast and that pants were mandatory for several dinner restaurants. On such a special occasion, being denied entry into a restaurant we had paid an upcharge for was incredibly disappointing and completely ruined our evening. Additionally, the resort's marketing of their dining options was misleading. Although we were encouraged to upgrade for exclusive access to certain restaurants, many of these were fully booked during our stay, leaving us with limited choices. The claim that top-shelf alcohol was included in our package did not extend to wine, which felt like another letdown. When I approached the concierge desk to express our concerns, I was met with a lack of accommodation or understanding. The only response I received was that it was hotel policy from corporate, despite my attempts to show that the dress code was not listed on their website. Having traveled to the Dominican Republic multiple times and stayed at several top resorts, I can confidently say that this was my worst experience. The lack of communication and rigid policies overshadowed

Resort was gorgeous, service was amazing. Very clean and safe. Highly recommend

Would do it again

Wonderful time, excellent food options, staff very helpful. It’s a great hotel, totally recommend it.

Not worth the price

I don't know how this is a 5-star hotel or how the price is justified. It's a nice enough place, with nothing glaringly wrong. But the shower, for instance, has paint peeling in multiple places. I get that the weather is humid and paint peeling is normal but again just thought for a 5-star the hotel the shower would be a little more than concrete slab and rushed paint job. All the restaurants' food is as expected for all inclusive: bland and forgettable. The service is also surprisingly subpar. Everyone was nice enough but seemed a touch incompetent. Had I known what I was getting into I would have chosen a different hotel.

This property offers the individual who is looking for a place to relax, rest and collect their thoughts this is the place.

Beautiful property with excellent service

This property was a quiet, adult-only resort. It had a good variety of restaurants. Downsides were that there wasn't much in the way of entertainment (and what they did have wasn't very lively during the daytime) and that, when we went, the waves in the ocean were too big to go swimming in it every day we were there. Also we had a private pool outside our room but it was only semi private and it was very cold. Wish the pools had heaters on at that time of year.

My overall rating of 3 is based on the food overall. I know this is DR but I was extecting better for a 5 stars hotel. Upon arrival the reception staff tries to sell you a service upgrade to their Excellence Club for nearly $600 usd. That is a lot of money for the little more benefits you get. Not worth the extra money. As sson as you walk out of the property on the beach, it feels you are walking through a dump site. Locals gather to fish, drink beer and leave garbages all over. Disgusting.

Love the room, pools and staff!

The staff make the stay wonderful. The waves make it less swim-friendly, but the beach is beautiful and the property is lovely

This is not a five star hotel. The rooms are dated and because there is a bath tub in middle of the room. We stayed six nights and the beach is totally useless and there is always red flag. Our friends stayed at another’s hotel and cheaper with a gorgeous beach. The food was good, but portions are so small. Worst beach holiday

Beautiful with wonderful and delicious dining options

the resort is beautiful and well kept. The staff was friendly and the food was delicious. We spent alot of time at the beach and around the pool. Excellent!

It was nice, and quit and clean

The hotel is beautiful, very safe, incredible staff, everyone is super special with the guests, especially at the front desk Jorge, at the Table restaurant Luis, Gabriel, the girls, at the club everyone strives to make the service super special. The quality of the food can improve. "I love the ambiance, The décor is stylish, and the atmosphere is so welcoming. It's a great place to relax and enjoy!

Staff and hotel were very nice! Plenty of food options as well as bars. Pool and beach area very clean.

The staff were amazing! Loved the beach and pool. We had the rooftop terrace room with plunge pool and it was great when we just wanted to tan and get cool without the people, even though it never seemed too crowded. Would definitely book again!

Had a relaxing and amazing vacation here! The property is so vast that you really don’t need to interact with any of the other guests. Feeding the birds in the garden was so much fun, and I loved that the pools were open from 8am to 7pm, I was able to get in my morning swim with the pool all to myself and a night swim before dinner with a mostly empty pool! Only pool we didn’t go to was the excellence beach pool because it was always so crowded.

We had a wonderful and relaxing time Great food and service. Highly recommended

A wonderful experience The staff were all lovely. I can’t imagine it being any nicer!!!

Friendly people. Clean. People are scrubbing painting cleaning all the time. Maybe not the newest buildings, but constant care put into them. Easy to find beach seating. Friendly staff. Felt safe and secure.

Solanche airport transfer sucked. Wasnt the resorts fault. Expedia needs to not use them

Overall a good experience. Great food, excellent staff. The pool water was warmer then alot of places ive been. Cleaning and upkeep of room during stay could be bit better. Also, this is not bavaro beach. The beach is big and clean but water is rougher and i wasnt comfortable going in. Biggest complaint was gym. Floors were being redone and closed entire trip. Cant understand why any place would do renos during peak season??? Wait till May.

Great restaurant choices and food , coffee shop and snacks excellent. No evening buffet and cold pool water.Unable to swim at beach- too windy and rough water-red flags- not resort fault suggest evening area for dancing...and a play roo for pool table ping pong like a game room..... show were ok BEST one was the magic show fromCuba superb show..suggest a shuttle bus to area shops or shopping mall as excursions were tooo intense all day afairs...overall very nice relaxing staff and food excellent as well as service cleanliness

It is an older hotel but in great shape, beach location very nice and swimmable, life guards always alert, the personnel the best ever, friendly , attentive , great. only thing is property surrounding the beach of the hotel is very dirty, in both sides , really sorry to see this beauty so dirty.

Overall was okay but during the daytime food options are limited and taste of foods are just okay. The bed sheets and the towels are washed but still has some stains. The bed frame in my room keeps making squeaky noises. But these are just minor issues. The beach is beautiful and the atmosphere of this resort was very nice.

My partner and I loved this resort, the food was good, the excellence club was a great add on, the food options and drinks were great and available. The stuff was very nice besides a couple we encountered at one of the restaurants but every else was great and we look forward to going back soon.

I stayed here solo for 2 weeks and I felt super safe. Staff was very friendly. Food was amazing, lobster restaurant & the grill was my favorite. Beach is beautiful. You can walk to the right of the beach to swim if the waves are too strong. Everything was amazing. Absolute paradise! Highly recommend! 10/10

Review of Excellence Punta Cana My wife and I recently celebrated my 41st birthday at Excellence Punta Cana, our first trip to the Dominican Republic. It exceeded all our expectations! After weighing the pros and cons of an all-inclusive resort versus an Airbnb, we opted for the all-inclusive experience, and we couldn’t be happier with our choice. From the moment we arrived, the quality of the hotel was evident. The adults-only atmosphere was perfect for a romantic getaway, and the outstanding service made us feel special throughout our stay. The amenities were top-notch, with beautiful pools, easy beach access, and a fantastic selection of drinks and meals. We splurged on the VIP package, which was worth it; indulging in ribeye and tomahawk steaks every night was a highlight! Overall, our stay was nothing short of terrific. The ambiance, the weather, and the friendly staff all contributed to an unforgettable experience. I highly recommend Excellence Punta Cana for anyone looking to relax and celebrate in style!

Cash tips are expected- if timely consistent service is desired.

Excellent resort!

Wonderful!

Great staff food was good.

We were very satisfied with our stay. No complaints at all!

Excellent

The shows were great. The room had an incredible view and was right next to the pool and pool bar. The restaurants we were able to visit were all fantasitco!

Highly recommend

Incredibly friendly and accommodating staff at all levels. Wonderful resort.

Beautiful property. Beach was pretty but a little rough at times, really long great to walk. Food and drinks were good enough. Service was great.

Was enjoyable

The staff is on top of everything. From housekeeping, to landscaping, to food and drink services, the staff goes above and beyond to ensure your stay is exceptional.

Staff were all wonderful.

Great place, and not overcrowded. Henrietta the concierge in the excellence club was amazing!!

We loved the food options and relaxing atmosphere.

Everyone at the resort was great. I loved it

The property was nice. A bit confusing at first, but once you get the hang of it it is very walkable. All of the restaurants were pretty central. The beach was really nice, but we could only go in the ocean 2 out of the 6 days we were there because it is very rough being on the Atlantic side. Was really nice the days we were able to get in though! I would say the only thing I wasn't a big fan of here was the food. I think this is overall a DR thing, where the food just isn't as high quality as Mexico or Jamaica. The restaurants were inconsistent in their quality. Where some people we talked to had great experiences, and we had meat that came out raw, or way over cooked. Way too much salt used at many restaurants, and a lot of the food seemed to be identical to what was at the buffet, just plated nicer. Wasn't horrible by any means, but just wasn't where we were hoping for the price. Overall it was a very nice week. Beautiful property, and all the staff are very friendly.

Excellent!

Amazing resort with lovely restaurants- food good! Beautiful beach! Need usd for tips which we thought we could accesss at hotel- this turned out not to be the case... I would be happy to go back one day

Fabulous stay. Staff met your every need. Thank you for a wonderful time ☀️

Very nice stay in Jan holidays. Kind staff and perfect service. Restaurants and bars are great.

Great property. The staff works hard to ensure their guest are satisfied. I was hesitant about this resort as I normally stay with Iberostar, but with the bad customer service I’m happy I chose this resort. I had one of the best massages in my life. The food was decent. The entertainment was AMAZING! I’ll definitely come back to visit.

We thoroughly enjoyed our stay at the Excellence Punta Cana! From start to finish the service was prompt and friendly, our room was clean and our ocean view room didn’t disappoint!!! The grounds are immaculately kept, the food options were abundant and delicious! Robinson at the Magna restaurant was our favourite server. :) Highly recommend this resort!

Amazing restaurants and views. Food was great especially for resort dining. Would not leave the property, sketchy area. Room was nice, but needs some updates and buffing. Staff and service was amazing!

Amazing resort and we’ve been to dozens of all-inclusive resorts over the years. Service is impeccable, food was high quality for all-inclusive and resort was private, quiet and relaxing. Highly recommend.