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Eterna Tulum
Calle Cobá Manzana 44 Lote 001 La Veleta, Tulum, Mexico, United Mexican States
Most Popular
Other
Calle Cobá Manzana 44 Lote 001 La Veleta, Tulum, Mexico, United Mexican States
Hotel Description
Located in Tulum (La Veleta), Eterna Tulum is within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. This hotel is 3.8 mi (6.2 km) from Tulum Beach and 4.8 mi (7.8 km) from Playa Paraiso. Treat yourself to a stay in one of the 25 individually decorated guestrooms, featuring heated floors. Kitchenettes are outfitted with refrigerators, stovetops, and microwaves. Complimentary wireless internet access is available to keep you connected. Conveniences include minibars and coffee/tea makers, and housekeeping is provided daily. Featured amenities include limo/town car service, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.
Hotel policies
Clothing optional (nudity permitted in public areas)
Children not allowed
Guests will receive an email with special check-in instructions
LGBTQIA+ friendly
Guest will receive an email before arrival 72 hours
Private host property
Onsite COVID-19 testing (Antigen) is available
Minimum age for COVID-19 test requirement: 18
Property does not require health documentation at check-in
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: MXN 2000 per accommodation, per stay
- Service fee: MXN 20 per accommodation, per night
- A damage deposit of MXN 2000 will be collected before check-in.
We have included all charges provided to us by the property.
You need to know
- Clothing is optional at this property.
- Pool access available from 7:00 AM to 11:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children 18 years old and younger are not permitted at this property.
- Only registered guests are allowed in the guestrooms.
- A car is not required for transportation to and from this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
The front desk is open daily from 7:00 AM - 11:00 PM. Guests will receive an email within 72 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, mobile payments, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Long-term renters welcome
- This property uses a grey water recycling system and eco-friendly cleaning products
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Property Registration Number 71774021
Minimal age
18
Optional fees
- Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
- Early check-in fee: MXN 400 (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Italian
Spanish
Amenities
Description
Calle Cobá Manzana 44 Lote 001 La Veleta, Tulum, Mexico, United Mexican States. See map
Hotel Description
Located in Tulum (La Veleta), Eterna Tulum is within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. This hotel is 3.8 mi (6.2 km) from Tulum Beach and 4.8 mi (7.8 km) from Playa Paraiso. Treat yourself to a stay in one of the 25 individually decorated guestrooms, featuring heated floors. Kitchenettes are outfitted with refrigerators, stovetops, and microwaves. Complimentary wireless internet access is available to keep you connected. Conveniences include minibars and coffee/tea makers, and housekeeping is provided daily. Featured amenities include limo/town car service, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.
Hotel policies
Clothing optional (nudity permitted in public areas)
Children not allowed
Guests will receive an email with special check-in instructions
LGBTQIA+ friendly
Guest will receive an email before arrival 72 hours
Private host property
Onsite COVID-19 testing (Antigen) is available
Minimum age for COVID-19 test requirement: 18
Property does not require health documentation at check-in
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety practices
- Contactless check-in is available
- Contactless check-out is available
- Cashless transactions are available
- Essential workers only - NO
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: MXN 2000 per accommodation, per stay
- Service fee: MXN 20 per accommodation, per night
- A damage deposit of MXN 2000 will be collected before check-in.
We have included all charges provided to us by the property.
You need to know
- Clothing is optional at this property.
- Pool access available from 7:00 AM to 11:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children 18 years old and younger are not permitted at this property.
- Only registered guests are allowed in the guestrooms.
- A car is not required for transportation to and from this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, mobile payments, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Long-term renters welcome
- This property uses a grey water recycling system and eco-friendly cleaning products
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Property Registration Number 71774021
Minimal age
Optional fees
- Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
- Early check-in fee: MXN 400 (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Italian
Spanish
Amenities
Highlights of your stay
Most Popular
Free WiFi
Parking available
Airport transfers
Concierge
Laundry
Spa
Entertainment
Beach services
Non-smoking
Business facilities
Transportation services
Accessible facilities
Other
Concierge services
Airport transportation (surcharge)
Snorkeling nearby
Surfing/bodyboarding nearby
Hiking/biking trails nearby
Laundry facilities
Garden
Scooter/moped rentals nearby
Safe-deposit box at front desk
Spa services on site
Multilingual staff
Front desk (limited hours)
Express check-out
Limo or town car service available
Skydiving nearby
Express check-in
Ecotours nearby
Wheelchair accessible parking
Braille or raised signage
Number of restaurants - 1
Number of outdoor pools - 1
Ferry terminal shuttle (surcharge)
Shopping center shuttle (surcharge)
Theme park shuttle (surcharge)
Bicycle rentals on site
Free self parking
Rooftop terrace
Number of bars/lounges - 1
Number of poolside bars - 1
Number of swim-up bars - 1
Segway rental/tour nearby
Number of coffee shops/cafes - 1
Beach shuttle (surcharge)
Pool sun loungers
Free long-term parking
Free parking nearby
Cave exploring/spelunking nearby
Ziplining nearby
Water dispenser
Mosquito nets
Proposal/romance packages available
Reception hall
Vending machine
Street parking
Living plant wall
Eco-friendly cleaning products used
Grey water recycling system
Uncovered parking
Secured parking
Uncovered parking
Distance from property (ft) - 3
Distance from property (meters) - 1
Bus station shuttle (surcharge)
Outdoor furniture
Health or beauty spa nearby
Swimming nearby
Water tubing nearby
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Handrails in stairways
Wheelchairs available on site
Secured bicycle storage
Bicycle parking available
Bicycle repair station
Bicycle cleaning area
Electric bicycle charging station
Coworking spaces
Upper floors accessible by stairs only
Well-lit path to entrance
Vegetarian breakfast available
Organic food
Locally-owned & organized tours & activities
Showcase for local artists
At least 80% of all lighting comes from LEDs
Vegan menu options available
Vegetarian menu options available
Comprehensive recycling policy
Bulk dispenser for toiletries
Water-efficient toilets only
Water dispenser use by guests actively encouraged
No accessible shuttle
Number of accessible parking spaces - 4
Number of stairs to reach property - 4
Front entrance ramp
Stairwell handrail height (inches) - 60
Stairwell handrail height (centimeters) - 150