Public areas of the property was in decent shape and staff helped keep it clean, rooms were dated and bathrooms we're dirty & showed it's age.

The Hotel should not charge for the parking of the Cars; it is $ 20 per night. Everything else: The Hotel is Excellent and The Breakfast is very tasty.

Good staffing.

The stay was comfortable, the only “complaint” would be the bathroom, it was a bit cramped and outdated (ceiling). Also the breakfast meats were only pork so for persons like us who do not eat pork, breakfast was somewhat limited.

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The building is old. The shower was nasty hair on the shower walls and water barely went down the drain.. there is not that much light in the room it was dark. It’s a old hotel

The hotel was okay. The staff was really good especially the breakfast staff.

Great

Property was clean and staff was courteous. We enjoyed our stay.

Improvements are needed!

Friendly staff, but the room’s cleanliness was unacceptable. The dirty, musty-smelling carpet led us to switch hotels. Improvements are needed.

I like the inside pool , happy hour and tv downstairs, Didn’t like that I had to pay for parking.!

Always the spot to stay when we are in Austin.

Unfortunate.

First off. I've been partial to this Embassy Suites as I have stayed here numerous times in the last 15 years. We are Hilton Honor members and this is one of my first places to look each time I come to Austin. Communication could have been better. Every traveler/family checking in had no idea that the property was down to ONE elevator for the entire place. Highly inconvenient, but I do realize they were at the mercy of parts/service. Upon checking in, we went to our room only to find that the sheets on the bed were 'soiled' or whatever it was. The bathroom vent fan would not turn off. They did move us next door to a cleaner room. After that, the stay was fine. HOWEVER...I left my Apple watch behind (totally on me). I have called almost daily for 3-4 days and requested a call back from Housekeeping and the property manager. Neither has happened. According to the front desk, not one person on site can walk to Housekeeping and look for the watch. It has become a loop that I can not get out of. Unfortunately, this property will be crossed off my list for further stays.

Excellent over all

all good

Nice place.

When my wife and I attend Texas Longhorn Football games this is our stay of choice, good location, great room, and especially enjoy the breakfast buffet with their omelet station! Will try and always book room there for future stays.

Everything looked nice except the bathroom. Tub should be replaced and dusty corners.

I always stay here when I come to Austin to visit my daughter at college. Me and my family love the hotel and the breakfast included. Thank you to the friendly staff.

Stay was great but bathroom does need to be cleaned better, the tile grout was moldy and dingy. Otherwise breakfast was good, service was great and convenient location.

A+++ Experience!

Our room was very spacious and clean. The amenities this hotel offer is superb! The pool and hot tub were clean and the staff was very friendly and accommodating. Will stay again!

I rated the cleanliness a one star due to finding blood stains on the pillowcase and bed sheets. As a club volleyball traveling family we’ve stayed at several Embassy Suites and have always been impressed with the cleanliness, service and of course the food. This time the bloody linen was an unwelcome surprise. The staff did provided us with clean linen but it did leave us with the question of the overall cleanliness of the room, Besides that hiccup the rest of the stay was what we’ve come to expect from Embassy: a safe and comfortable stay.

This was my first stay at any embassy suite property. I really liked the open atrium construction, which let in a lot of light. The room was very spacious and comfy. Breakfast options were great- fresh omelette, bacon, bagels, and coffee were all tasty. Will choose embassy suites again in the future.

Appreciated happy hour and great breakfast buffet

Worth the price!

Well kept.

So, over all good. Breakfast was solid and above average. The free drinkz where a nice touch. The rooms where a tad weird, people could just see into your rooms unless the curtains where drawn shut but it was hard to close them otw out so people could just see into your room when not there. The pull out couch was so uncomfortable, and the king bed was also not up to par so we left late at night on our last night there. Staff is super nice and friendly.

Love it

Beautiful hotel and great staff! Exceeded my expectations.

nice hotel in the north of Austin

Nice stay, great breakfast, very friendly staff, comfortable bed, clean room

No additional comments

Staff was accommodating, helpful and friendly.

Love the pool…. no change at the front desk for $20

On the central express come out waiting so long .

During our stay, there was a pile of dirty towels/sheets in the hallway that was there for days.

Complimentary drinks were great!

First room was humid and smell like mold .

Mirror hanging about to fall off the wall, fridge wasn’t working they fixed and wouldn’t hardly cool down pool had weird floaties in it bad closed 25 minutes early two dead cockroaches on first floor and one elevator didn’t work. Also heard two other guests having issues with water and rooms not cleaned

Breakfast was the best!

We loved the very generous happy hour. Free drinks and snacks. Our bartender was very friendly and we had a great time. The property is a little dated but it was still comfortable and clean.

Love it here

was a great stay, was told the hot tub was working, wasn't, but everything else was great!

It was pretty in the lobby and the breakfast set up was really nice. It's neat the way the room entrances are, like little apartments. The lobby and hallways smelled very strong of chlorine, but I didn't see where the pool was. The room felt very damp and didn't smell good (I'd rather it smell like nothing). It's like there was a big wet spot in the floor so the humidity was too high and it wasn't comfortable when we tried to get some rest. The a/c was struggling to keep up at 71. We didn't turn it that low until about 30 minutes before bedtime.

Hotel was amazing.. loved the happy hr. and breakfast. Hotel staff were very helpful and respectful.

We stay here all the time. Love the breakfast. I have a few concerns. The parking fees, and we stay in the rooms that are 306-406-etc everytime and they do not get cold enough. It gets really warm in all of these rooms that are above one another. Please fix this. That’s the only concern. The front desk ladies are always awesome, the omelette guys are nice too. We will continue to stay here but please fix the ac!

The bathroom vent was dirty. Missing hook on back of bathroom door

Nice hotel

Toilet did not flush. While they were nice to discount some of the fee when we checked out, it was not worth the inconvinience.

Rooms were spacious and clean.

Very Comfortable stay

The floor is the bathroom tub was peeling as well as the sink basin

Family getaway.

The breakfast omelette and buffet was fantastic. The location of hotel was ok. Hotel itself could be updated. Overall the grandchildren loved the stay.

Area neighborhood not a great area. Wouldn't feel safe walking around

We always like embassy suites! Love having two rooms. Living room and bedroom.

Embassy suites is one of our favorite hotels to stay at, this is the only one that has charged us for parking (17dlls per day)

Lithe old but clean and the buffet good

Very convenient location

Great Hotel!

Loved the hotel! The rooms are so big and nice and I really enjoyed the complimentary breakfast!

Glasses stolen from bedroom. Only one elevator working. Waited over 10 minutes each time for an elevator

Everything was great!

The service was exceptional, I enjoyed my stay. Everything about this hotel was convenient

The lady with the red & blonde braids was very friendly

Was centrally located.

Great customer service

I wish I remembered the guy on the front desks name he has one of the best customer service ever! White skinny guy talks allot but awesome.

Excellent service!!

Courteous staff, clean property and delicious breakfast.

Rooms as always are amazing. Only bad part was there was a charge for everything little thing you wanted.

Front desk was awesome.

Great customer service

Very nice place to stay!! Very friendly and nice service 👌

Night out

Had a little trouble at the beginning didn’t know my name had to be on the card but front desk managed me with time and respect and we solved the solution. Next morning grabbed breakfast excellent options but Ernest ( Works in the Cafeteria area ) offered me a tray, helped with the bowls & even offered me fresh food. Overall great experience.

The stay was good. I did have problems with my hot water and the shower head was leaky but no issues apart from those.

Loved the snacks for happy hour

The place was really not how the pictures show in the web.

We arrive just before mid and Checked into our room at 3AM there was trouble with the internet, at night kids ran up and down the halls pressing the elevator in every single floor, there’s 10 floors with 4 elevators and only two were working, checkout day took us 30min just to get down. We enjoyed breakfast and rooms are a good size but everything else was very inconvenient

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Save your money and stay at a motel 6

Where do I start? Half the elevators weren’t working, spent 10-15 mins waiting for the elevators and it was a busy week. The first room was so hot, sinks were dirty and toilet didn’t flush. 2nd room was better and they had to put in a fan to help cool the room. Shower had mold on the tiles. Room service never came in 5 days to even make the beds. Trash was never taken out either. The pool water wasn’t clear, it was cloudy and salty, the hot tub bubbles didn’t work. One restroom soap dispenser didn’t work, I had to go to the other one to wash my hands properly. Snacks during happy hour were gone quickly and were 2nd rate. Cut up tomatoes not even cherry tomatoes. We went to breakfast once in 5 days and no more. The man making the omelette was so rude. They asked for his name to submit a tip and his response was “none-ya” dude they’re trying to tip you and he was so rude. I should have gone to a motel 6 instead and saved a lot of money. No supervision at all, kids going up and down the elevators running around each floor like a playground. Just absolutely awful, no staff was seen at all. I would not recommend this hotel at all. I would expect this from a one star motel and not an embassy suites. We ended up leaving because we were so done.

I did not like the customer service!

Horrible check-in, things in hotel old and not taken care of promptly or maintained. Half of the elevators didn’t work making movement around the hotel take FOREVER. I wouldn’t recommend people stay here at all given the price of a room.

Embassy Austin

System was down once we got to hotel, which I get there was no control over this issue. Room was alright, but the restroom located inside of the room could have been cleaned better, hair in tub, and spots on wall. Breakfast was incredible and chef makes great omelets! Ladies at front desk day and night shift were friendly.

Though customer service was great, the property is extremely outdated. Elevators constantly got stuck (with people in them) and when they were working, very slow to get to your floor. It was inconvenient having to constantly take 7 flights of stairs up and down (especially with luggage). Rooms were spacious, but again, very old. The only plus was that the Breakfast was amazing with lots of great options.

They hotel was full of people and they only had 2 elevators working when they have 4 elevators.

Would definitely go again

Very old building. One elevator was not working. Another elevator stopped wit people inside for about 10 minutes

My vehicle got hit at the bottem in the middle of the night. It was reported as a hit and run but staff were not able to show is the footage. A little disappointed with that.

Was so relaxing and enjoyed

Always the best

The floor layout is unique and beautiful

Decent Stay, Other Than Elevators

Elevators were extremely slow or inoperable, and room services used elevators with cleaning stations that occupied all the elevator space during peak hours such as breakfast and check out.

Cleanliness

Hotel was clean. Room was clean also.

Flies in food area. Too many dogs. It was hard to tell if it was a vet's office or a hotel

Not expected hilton standard

The bathtub was peeling and unacceptable for a family with kids. I could not bathe my little one for this reason. It’s a hygiene hazard and peeling stuff was in the drain blocking it. I also did not shower for that reason. Mold/mildew under soap tray in tub. Obviously neglected. The breakfast on the other hand was excellent and way more than I expected. That alone made up for the terrible tub.

Once a great brand... it does need some attention.

Embassy suites is one of my favorite brands. I've loved them for over 40 years. However, they seem to have fallen into disrepair. The rooms seem to be very dated and poorly maintained. The ceiling in the bathroom was rusted and had a lot of chipped paint. The sink in the bathroom had so much pressure the water sprays everywhere when you turn it on. Also the A/C was not working so it was hot which made it hard to sleep in the unit.

Horrible experience! Car was vandalized and air in the room did not work.

It was a good experience. For something being quick and simple, really great!

Car got broken in to and didn’t bother to help me and other customers clean up.

Housekeeping everyday, every staff was friendly. Elevator was helpful, free breakfast was great! Pool, hot tub & gym are very nice! Our suite was spacious, love the extra sink in the bedroom & kitchen. Parking one time fee was practical. Except we experienced a power failure on one night that lasted of probably 2-3 hours and it was a summer hot night that my husband asked at the front desk for a portable electric fan. It was a crowded & busy weekend! Lots of guests came in! That’s understandable. But in the future, please give all the guests a heads up if this will occur again, we are a bit panic and worried if the elevator will fail as well and trying to find where the exit stairs. We’re not sure if we’re coming back unless if this issue will be taking care of or give us a courtesy discount for we want to visit on Thanksgiving holiday next time. Thank you!

The hotel was dirty, the room had a horrible sound from the air conditioning, the hotel needs a renovation ASAP!!! The good thing is the breakfast and the location!

I would definitely stay here again!

I enjoyed my stay here. I love their complementary breakfast and the two room suite was perfect for our little group. Just keep in mind the overnight parking is about $17 and they place a $50 hold for incidentals upon check in. This was not a problem but nice to know for planning purposes.