Embassy Suites by Hilton Austin Central

8.0

Excellent

1060 Guest reviews

8.0

Excellent

1060 Verified Reviews

Read all reviews

Cleanliness8.2/10

Service8.4/10

Comfort8.2/10

Condition7.6/10

Amenities8.0/10

The electricity kept going off. The presentation of the building and inside of the rooms look outdated. The bed in room 927 was not very comfortable sorta stiff. Overall it wasn’t a bad experience but could have been much better.

No longer a gem.

I've stayed here apprx a dozen times over the last several years; starting before their remodel. The hotel needs a revamp. Rooms smell. I will say that upon checkin i noticed the tv and lamp in my room did not work (the room also smelled like urine) the desk clerk was nice and moved me to another room but the tv in the living area nor the ac worked. I ended up leaving and booking a room at another hotel. I did NOT ask for a refund; I wasnt comfortable at the hotel and didn't want to make a deal about the refund. This place uae to be so nice and still has potential but it really needa help. Also, the paint tub seemed to have been painted and the paint was bubbling.

Unacceptable & Unsafe Stay – Avoid This Hotel!

If I could give this hotel zero stars, I would. We booked a 2-bedroom suite for our family of six, expecting a comfortable and clean stay. Instead, we were placed in a room with severe water damage, a massive hole in the wall, and what appeared to be mold growing on the walls. It was absolutely disgusting and completely unacceptable for any hotel to offer a room in this condition. When we reported the issue and requested to be moved, the only option they gave us was a basic room with two twin beds—for six people! This was beyond unreasonable, and to make matters worse, finding another hotel wasn’t an option. We specifically booked a 2-bedroom suite, and with the NASCAR races happening that weekend, any last-minute availability at another hotel was nearly impossible. The hotel staff showed zero effort in making things right, leaving us stuck in an unsafe and unsuitable situation. I am unable to post pictures directly to this review, but I would be happy to send them to any upper management or owner who would like to see the unacceptable conditions we were forced to deal with. This hotel clearly does not prioritize guest safety or satisfaction. If you value cleanliness, comfort, and basic human decency, stay somewhere else!

We stopped in to attend our daughters track meet at Southwestern University and it was the perfect spot for out quick visit not far from the airport!

Family fun

It was exactly what we were looking for, for our family. It was clean, safe and fun. We had a great time.

My overall stay was good, love the infused water at the entrance. Staff very friendly. Breakfast was excellent. One thing I didn't like was that the shampoo containers in the shower were almost empty, i would've thought that the cleaning staff would check those things. I could've asked the front desk but i only stayed one night so no big deal. Overall the suite and room were good.

The overall professionalism.

Great staff and very nice & unique lobby setting.

Just update the furnitures to be more modern...

Absolutely beautiful and quiet. Will be staying here again next year

The property has not been well maintained. HVAC throughout the building is very very old. The carpet has not been replaced in 15 years or more. Even the staff admitted to the affect that the property is serious need of an upgrade to the rooms throughout the hotel. It seems the owner uplifted the Lobby for pictures. The rooms look nothing like the pictures.

It was nice!!

Great setup for fam of 5

Property is good and clean. Breakfast is excellent and i loved the omelet station. Bit noisy if you get ground floor rooms facing the lobby

I loved the free breakfast (with crispy bacon mind you!) and the happy hour was an unexpected treat! You provided chips, salsa, cheese tray, chips and chex mix ON TOP OF free drinks from 5pm to 6:30pm. I was all prepared to pay then the bartender told me the drinks were free until 6:30pm!! We had a nice suite for 3 adults and 2 of our grandchildren. It had 2 TVs which was awesome so they could watch their shows and we could watch ours. They had an indoor pool and jacuzzi that the kids loved and a workout room as well. We were super impressed and will DEFINATELY be staying at another Embassy Suites next time we travel :)

Bad to pay for parking even though i payed gor a night

Ok stay

The hotel is ok but is starting to show its age. The mattresses need to be changed asap. The front desk especially personnel needs to be a little more customer service driven. The breakfast buffet was excellent, especially Felipe at the omelet station

Very clean

It was great to have a large on site restaurant

I like everything but the breakfast buffet the food was always luke warm/cold

We love staying here! I have been staying at this hotel since I was a little girl, and now I get to bring my family. Great happy hour and breakfast!

Great location. Great service.

Living room tv didn’t work. Wallpaper peeling off and I have seen better paint and restroom repairs. There was a party their Saturday night and the staff allowed the children to play soccer, slap box and be load in the parking lot around other cars. It was okay.

The hotel was beautiful, and the rooms were spacious and had a comfort of home. The only fail we had was that the hot tub jets didn’t work and the hot water in the sinks in our room didn’t work.

Public areas of the property was in decent shape and staff helped keep it clean, rooms were dated and bathrooms we're dirty & showed it's age.

The Hotel should not charge for the parking of the Cars; it is $ 20 per night. Everything else: The Hotel is Excellent and The Breakfast is very tasty.

Good staffing.

The stay was comfortable, the only “complaint” would be the bathroom, it was a bit cramped and outdated (ceiling). Also the breakfast meats were only pork so for persons like us who do not eat pork, breakfast was somewhat limited.

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The building is old. The shower was nasty hair on the shower walls and water barely went down the drain.. there is not that much light in the room it was dark. It’s a old hotel

The hotel was okay. The staff was really good especially the breakfast staff.

Great

Property was clean and staff was courteous. We enjoyed our stay.

Improvements are needed!

Friendly staff, but the room’s cleanliness was unacceptable. The dirty, musty-smelling carpet led us to switch hotels. Improvements are needed.

I like the inside pool , happy hour and tv downstairs, Didn’t like that I had to pay for parking.!

Always the spot to stay when we are in Austin.

Unfortunate.

First off. I've been partial to this Embassy Suites as I have stayed here numerous times in the last 15 years. We are Hilton Honor members and this is one of my first places to look each time I come to Austin. Communication could have been better. Every traveler/family checking in had no idea that the property was down to ONE elevator for the entire place. Highly inconvenient, but I do realize they were at the mercy of parts/service. Upon checking in, we went to our room only to find that the sheets on the bed were 'soiled' or whatever it was. The bathroom vent fan would not turn off. They did move us next door to a cleaner room. After that, the stay was fine. HOWEVER...I left my Apple watch behind (totally on me). I have called almost daily for 3-4 days and requested a call back from Housekeeping and the property manager. Neither has happened. According to the front desk, not one person on site can walk to Housekeeping and look for the watch. It has become a loop that I can not get out of. Unfortunately, this property will be crossed off my list for further stays.

Excellent over all

all good

Nice place.

When my wife and I attend Texas Longhorn Football games this is our stay of choice, good location, great room, and especially enjoy the breakfast buffet with their omelet station! Will try and always book room there for future stays.

Everything looked nice except the bathroom. Tub should be replaced and dusty corners.

I always stay here when I come to Austin to visit my daughter at college. Me and my family love the hotel and the breakfast included. Thank you to the friendly staff.

Stay was great but bathroom does need to be cleaned better, the tile grout was moldy and dingy. Otherwise breakfast was good, service was great and convenient location.

A+++ Experience!

Our room was very spacious and clean. The amenities this hotel offer is superb! The pool and hot tub were clean and the staff was very friendly and accommodating. Will stay again!

I rated the cleanliness a one star due to finding blood stains on the pillowcase and bed sheets. As a club volleyball traveling family we’ve stayed at several Embassy Suites and have always been impressed with the cleanliness, service and of course the food. This time the bloody linen was an unwelcome surprise. The staff did provided us with clean linen but it did leave us with the question of the overall cleanliness of the room, Besides that hiccup the rest of the stay was what we’ve come to expect from Embassy: a safe and comfortable stay.

This was my first stay at any embassy suite property. I really liked the open atrium construction, which let in a lot of light. The room was very spacious and comfy. Breakfast options were great- fresh omelette, bacon, bagels, and coffee were all tasty. Will choose embassy suites again in the future.

Appreciated happy hour and great breakfast buffet

Worth the price!

Well kept.

So, over all good. Breakfast was solid and above average. The free drinkz where a nice touch. The rooms where a tad weird, people could just see into your rooms unless the curtains where drawn shut but it was hard to close them otw out so people could just see into your room when not there. The pull out couch was so uncomfortable, and the king bed was also not up to par so we left late at night on our last night there. Staff is super nice and friendly.

Love it

Beautiful hotel and great staff! Exceeded my expectations.

nice hotel in the north of Austin

Nice stay, great breakfast, very friendly staff, comfortable bed, clean room

No additional comments

Staff was accommodating, helpful and friendly.

Love the pool…. no change at the front desk for $20

On the central express come out waiting so long .

During our stay, there was a pile of dirty towels/sheets in the hallway that was there for days.

Complimentary drinks were great!

First room was humid and smell like mold .

Mirror hanging about to fall off the wall, fridge wasn’t working they fixed and wouldn’t hardly cool down pool had weird floaties in it bad closed 25 minutes early two dead cockroaches on first floor and one elevator didn’t work. Also heard two other guests having issues with water and rooms not cleaned

Breakfast was the best!

We loved the very generous happy hour. Free drinks and snacks. Our bartender was very friendly and we had a great time. The property is a little dated but it was still comfortable and clean.

Love it here

was a great stay, was told the hot tub was working, wasn't, but everything else was great!

It was pretty in the lobby and the breakfast set up was really nice. It's neat the way the room entrances are, like little apartments. The lobby and hallways smelled very strong of chlorine, but I didn't see where the pool was. The room felt very damp and didn't smell good (I'd rather it smell like nothing). It's like there was a big wet spot in the floor so the humidity was too high and it wasn't comfortable when we tried to get some rest. The a/c was struggling to keep up at 71. We didn't turn it that low until about 30 minutes before bedtime.

Hotel was amazing.. loved the happy hr. and breakfast. Hotel staff were very helpful and respectful.

We stay here all the time. Love the breakfast. I have a few concerns. The parking fees, and we stay in the rooms that are 306-406-etc everytime and they do not get cold enough. It gets really warm in all of these rooms that are above one another. Please fix this. That’s the only concern. The front desk ladies are always awesome, the omelette guys are nice too. We will continue to stay here but please fix the ac!

The bathroom vent was dirty. Missing hook on back of bathroom door

Nice hotel

Toilet did not flush. While they were nice to discount some of the fee when we checked out, it was not worth the inconvinience.

Rooms were spacious and clean.

Very Comfortable stay

The floor is the bathroom tub was peeling as well as the sink basin

Family getaway.

The breakfast omelette and buffet was fantastic. The location of hotel was ok. Hotel itself could be updated. Overall the grandchildren loved the stay.

Area neighborhood not a great area. Wouldn't feel safe walking around

We always like embassy suites! Love having two rooms. Living room and bedroom.

Embassy suites is one of our favorite hotels to stay at, this is the only one that has charged us for parking (17dlls per day)

Lithe old but clean and the buffet good

Very convenient location

Great Hotel!

Loved the hotel! The rooms are so big and nice and I really enjoyed the complimentary breakfast!

Glasses stolen from bedroom. Only one elevator working. Waited over 10 minutes each time for an elevator

Everything was great!

The service was exceptional, I enjoyed my stay. Everything about this hotel was convenient

The lady with the red & blonde braids was very friendly

Was centrally located.

Great customer service

I wish I remembered the guy on the front desks name he has one of the best customer service ever! White skinny guy talks allot but awesome.

Excellent service!!

Courteous staff, clean property and delicious breakfast.

Rooms as always are amazing. Only bad part was there was a charge for everything little thing you wanted.

Front desk was awesome.

Great customer service

Very nice place to stay!! Very friendly and nice service 👌

Night out

Had a little trouble at the beginning didn’t know my name had to be on the card but front desk managed me with time and respect and we solved the solution. Next morning grabbed breakfast excellent options but Ernest ( Works in the Cafeteria area ) offered me a tray, helped with the bowls & even offered me fresh food. Overall great experience.

The stay was good. I did have problems with my hot water and the shower head was leaky but no issues apart from those.

Loved the snacks for happy hour

The place was really not how the pictures show in the web.

We arrive just before mid and Checked into our room at 3AM there was trouble with the internet, at night kids ran up and down the halls pressing the elevator in every single floor, there’s 10 floors with 4 elevators and only two were working, checkout day took us 30min just to get down. We enjoyed breakfast and rooms are a good size but everything else was very inconvenient