Eleven by BFH

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Centrally located in Playa del Carmen, Eleven by BFH is within a 15-minute walk of Playa del Carmen Main Beach and Mamitas Beach. This hotel is 1.2 mi (2 km) from Quinta Avenida and 1.6 mi (2.6 km) from Playa del Carmen Maritime Terminal. Make yourself at home in one of the 18 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and bidets. The front desk is staffed during limited hours. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Property Alerts

You'll be asked to pay the following charges at the property:

A damage deposit of USD 56 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

• Pool access available from 9:00 AM to 9:00 PM.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Commonly-touched surfaces are cleaned with disinfectant between stays, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• Enhanced food service safety measures are in place.

Special Instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, mobile payments, and cash
• Mobile payment options include: PayPal
• Heating is not provided
• Onsite parties or group events are strictly prohibited
• Long-term renters welcome
• Safety features at this property include a fire extinguisher and a first aid kit
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Minimal age

18

Optional fees

• Airport shuttle fee: USD 2500 per vehicle (roundtrip, maximum occupancy 4)
• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish