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29 May 2025
Thursday
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30 May 2025
Friday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at DUNA by DW in San Juan (Santurce), you'll be within a 5-minute drive of Casino del Mar at La Concha Resort and Jose Miguel Agrelot Coliseum. This luxury aparthotel is 3.1 mi (5 km) from Condado Beach and 3.6 mi (5.7 km) from Pan American Pier. Make yourself at home in one of the 7 individually decorated guestrooms, featuring microwaves and Smart televisions. Your room comes with a memory foam bed. Complimentary wireless internet access is available to keep you connected. Conveniences include coffee/tea makers and in-room massages, and housekeeping is provided on request. Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage.

Hotel policies

No elevators

LGBTQ friendly

Private host property

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets allowed

Pet max weight (per pet) in kg is 23

Pet max weight (per pet) in lb is 50

Only dogs are allowed

Maximum number of pets per room 1

Service animals are exempt from fees/restrictions

Pets cannot be left unattended

Check-in from: 4:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Essential workers only - NO

Important information

You need to know
  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
There is no front desk at this property. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses eco-friendly cleaning products
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has not indicated whether there is a smoke detector on the property
Minimal age
18
Optional fees
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 55 (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)
  • Housekeeping fee: USD 75 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Concierge

Laundry

Spa

Entertainment

Beach services

Non-smoking

Other

Garden

Spa services on site

Multilingual staff

Number of outdoor pools - 1

Free parking nearby

Beach towels

Terrace

Fully fenced

Street parking

Eco-friendly cleaning products used

Distance from property (ft) - 200

Distance from property (meters) - 61

Outdoor furniture

Wheelchair accessible – no

Hotel reviews

9.6
Exceptional42 Verified Reviews
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Cleanliness9.4/10
Comfort10/10
Condition9.2/10
Amenities9.0/10
10/10
Exceptional
Melissa, 29 Jan 2025
expedia-logo-v2.pngTraveller

Great property and they were very responsive, and attentive. The ambiance was so nice and we are so glad we decided to stay there and we will definitely go there again. :)

2/10
Poor
Tristan, 17 Jan 2025
expedia-logo-v2.pngTraveller

One of the worst hotel experiences I have had. From a curb appeal or even looking at pictures you may think this looks like a great place to stay. During my short stay with DUNA by DW I didn’t even basic accommodations that any hotel should provide. The shower was functionally terrible along with a lacking of hot water for a long duration of my stay. To a point where my partner and I had to use the outdoor shower in the common area in bathing suits to shower. The living space in our room prior to entering, was covered in sand along with inside the sheets on the bed, which were also covered in sand. This caused irritation and a rash. This hotel was also infested with mosquitoes and cockroaches. It seems to be an ongoing problem for them after looking under their table in the kitchen. There was Raid mosquito and cockroach repellent. Lastly, there were earplugs next to the bed, concerned and questioning, my partner and I did not find out that there was a noise problem until later in the night of our first day. I have thus reached out to Expedia and DUNA by DW with no action taken on their end for the terrible services they provided. Please do yourself a service and do not stay at DUNA by DW.

10/10
Exceptional
Nallely, 15 Jan 2025
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I absolutely loved this place

10/10
Exceptional
Nelson, 31 Dec 2024
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Perfect place to stay everything is close!

6/10
Fair
april, 19 Nov 2024
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Everything about this property was amazing except for the cockroaches.

10/10
Exceptional
Junior, 12 Oct 2024
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Amazing me and my finance loved it

10/10
Exceptional
Bianca, 28 Sep 2024
expedia-logo-v2.pngTraveller

Love the place and the vibes. Very clean!! I definitely come back ♥️

10/10
Exceptional
Nestor, 09 Sep 2024
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Awesome place for couples, clean and quiet. We definitely are going to stay again.

10/10
Exceptional
Marquita, 08 Aug 2024
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The best property I have stayed at visually and the space you get is incredible!

10/10
Exceptional
Angel, 22 Jul 2024
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Will definitely stay there again, loved every moment.

10/10
Exceptional
Shana, 24 Jun 2024
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I love DW ❤️

10/10
Exceptional
Lorena, 14 Jun 2024
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Nice quite neighborhood area with good communications from the staff

10/10
Exceptional
Dayana, 25 May 2024
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Loved it!

10/10
Exceptional
Khaila, 21 Apr 2024
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It was calm and relaxing.

10/10
Exceptional
Jillian, 12 Mar 2024
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Great charming spot

We loved this place and would definitely stay again. It was comfortable and clean, had nice amenities, and was within walking distance to a few restaurants and Ocean Beach. It’s a bit further from some of the nicer restaurants but Ubers were cheap so it was a good spot for our first visit to Puerto Rico.

8/10
Excellent
Verified traveler, 24 Feb 2024
hotel-logo-v2.pngTraveller

Nice property, beware hidden fees

Very nice property, looks as-advertised. About a 5 minute walk from the beach and beach chairs are complimentary. Guests can leave store their luggage before check-in or after check-out for free at DREAMCATCHER a few blocks away. Beware that DUNA charges a 3% fee if you pay with a credit card (this did not show up in the Hotels.com calculation).

8/10
Excellent
alicia, 20 Feb 2024
expedia-logo-v2.pngTraveller

Not much to do right around the area. The room was nice and well appointed the staff was very responsive. Only complaint is that the bed was very low and hard for me to get in and out of. Also the tv service was very spotty and we could not watch outs from the bed. It faces the living area.

10/10
Exceptional
Marisa, 31 Jan 2024
expedia-logo-v2.pngTraveller

Have not one complaint about our stay here. The property was a whole vibe and was so lovely overall. The staff was super communicative which was so nice because we didn’t have the need for any questions because we didn’t even need to ask any questions after they told us all the things. We stayed in the poet, with three guests and it was the perfect size for us. It was situated in a central location to all the activities we had plan which was perfect for us. Would recommend and will remember it for our next trip!

10/10
Exceptional
Daisy, 29 Jan 2024
expedia-logo-v2.pngTraveller

Highly recommend I will definitely be staying here again if I ever visit Puerto Rico it is a beautiful, clean updated property.

10/10
Exceptional
Delissa D, 25 Jan 2024
expedia-logo-v2.pngTraveller

Overall the place was amazing from the start we were greeted and brought up to our room an hour early. Place was super clean, spacious and provided everything we needed if we wanted to cook at home. Location was safe and there was street parking if you want to rent a car. Two blocks away from the beach and walking distance to brunch spots and liquor stores. Would stay there again!

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