DoubleTree Resort by Hilton Hotel Penang
8.2

Excellent

811 Guest reviews

8.2
Excellent
811 Verified Reviews
Read all reviews
Cleanliness8.4/10
Service8.6/10
Comfort8.6/10
Condition8.2/10
location10/10
Neighborhood7.4/10
Amenities8.0/10

56 Jalan Low Yat, Batu Ferringhi, George Town, Malaysia. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
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Hotel Description

With a stay at DoubleTree Resort by Hilton Hotel Penang in George Town (Tanjung Bungah), you'll be a 1-minute drive from TeddyVille Museum and 7 minutes from Ferringgi Beach. This beach hotel is 4.6 mi (7.3 km) from Gurney Drive and 5 mi (8.1 km) from Gurney Plaza. Make yourself at home in one of the 316 guestrooms featuring refrigerators and iPod docking stations. Wired and wireless internet access is complimentary, while 40-inch flat-screen televisions with satellite programming provide entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in George Town? This hotel has 4960 square feet (461 square meters) of space consisting of a conference center and 5 meeting rooms. Free self parking is available onsite.

Hotel policies

Professional property host/manager

Pets not allowed

Check-in from: 3:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Contactless check-out is available
  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know
  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 18 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
Special Instructions
Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately MYR 68.00 for adults and MYR 34.00 for children
  • Valet parking fee: MYR 30 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 140.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Arabic

Malay

English

Chinese (Mandarin)

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Smoking areas

Childcare

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Concierge services

Gift shops or newsstand

Conference space

Breakfast available (surcharge)

Laundry facilities

Garden

Children's pool

Safe-deposit box at front desk

Spa services on site

Multilingual staff

24-hour front desk

Porter/bellhop

Wedding services

Designated smoking areas

Pool umbrellas

Billiards or pool table

Grocery/convenience store

Wheelchair accessible parking

Number of restaurants - 1

Conference space size (feet) - 4960

Conference space size (meters) - 461

Number of meeting rooms - 5

Number of outdoor pools - 2

Conference center

Snack bar/deli

Free self parking

Valet parking (surcharge)

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Free pool cabanas

Pool sun loungers

Terrace

Children's club (free)

Couples/private dining

Private picnics

Proposal/romance packages available

Banquet hall

Covered parking

Children's games

Children's toys

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible concierge desk

Wheelchair-accessible registration desk

Handrails in stairways

Stair-free path to entrance

Hotel reviews

8.2
Excellent811 Verified Reviews
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Cleanliness8.4/10
Service8.6/10
Comfort8.6/10
Condition8.2/10
location10/10
Neighborhood7.4/10
Amenities8.0/10
10/10
Exceptional
Valli, 28 Mar 2025
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Nil

10/10
Exceptional
Mona, 24 Mar 2025
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Absolutely gorgeous property. All the staff were very friendly and went out of their way to make us comfortable.

8/10
Excellent
Jacqueline, 23 Mar 2025
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The property is beautiful and well maintained.

10/10
Exceptional
Coraviece, 13 Mar 2025
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Very quiet

10/10
Exceptional
Coraviece, 07 Mar 2025
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Excellent customer service from front desk to room cleaners, to kitchen staff. Very grateful for Alex and Shalene, and the entire team!!

10/10
Exceptional
Chris, 21 Feb 2025
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Great stay, as you would expect from a double tree

Large and comfortable room, nice shower, room safe and everything else you would need. I’m not sure how old the hotel is but it is just starting to feel a little dated in the rooms. Staff were super friendly and helpful, also nice to have the pool table and a few other activities in the lobby. We had an issue with the fridge not working in our room which they resolved straight away. Gym was decent size and very quiet when we were here also. It is in a bit of an odd location where you must get a Grab everywhere but they are cheap and available.

8/10
Excellent
CHANDRAN KARTAR, 04 Feb 2025
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Nice and comfortable overlooking the sea.

10/10
Exceptional
Yau Chun, 01 Feb 2025
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The staff are all very helpful and willing to assist

10/10
Exceptional
Mahmoud, 27 Jan 2025
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Nice hotel, friendly staff and good service

8/10
Excellent
Joanne, 22 Jan 2025
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The property is located in an areas that is not walkable. Have to take a taxi or bus anywhere you want to go. Property is great for families that like to stay at hotel and use facility but not for those that like to walk the area

8/10
Excellent
audra, 20 Jan 2025
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Could do eith better mattress

10/10
Exceptional
Yasmin, 19 Jan 2025
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Amazing

10/10
Exceptional
Verified traveler, 29 Dec 2024
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Nice

10/10
Exceptional
Sultan, 25 Dec 2024
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Was a really good stay Reception staff were very helpful and we had a speedy check in….. they were also very polite and always smiling.

6/10
Fair
Peter, 19 Dec 2024
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Breakfast was good with a large selection , construction site right next door with load banging all day , also maintanence work being carried out in the hotel , the room felt really damp with a musty smell , food and drink prices in the hotel were rather high

8/10
Excellent
Yuen Fong, 15 Dec 2024
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Because it close to my friends’ home

10/10
Exceptional
Zahra, 14 Dec 2024
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The hotel is in a Safe and serene location . My bed was comfortable , quiet and clean . Danny and the team accommodated me well for a late check in and welcome . Look forward to my next visit .

10/10
Exceptional
Janette, 13 Dec 2024
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Perfect for families wanted to get away from the city. Beautiful views and kind staff!

8/10
Excellent
THIO WEN, 09 Dec 2024
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Room needs to be refurbished but staff was wonderful!

8/10
Excellent
Joan, 09 Dec 2024
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Good hotel

Nice hotel. Good location for north and George Town with bus just outside going in both directions.

10/10
Exceptional
caroline, 24 Nov 2024
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Staff very friendly got a complimentary room upgrade as we were celebrating daughters birthday and wedding anniversary. Our room main bedroom the blind in shower very dirty looked mouldy I used a towel to clean and saw that it was easy to clear housekeeping definitely dropped the ball with that. Ordered drinks at the pool. It took forever to get the drinks we were only two families at pool so not sure why it took them so long to deliver drinks

6/10
Fair
Verified traveler, 03 Nov 2024
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Slow service

Check in time is 3pm, I reached at 4:35pm, the counter told me room is not ready. I waited until 6pm, finally was given a room. The hotel compensated with buffet dinner, but I had a difficult time waiting especially my toddler was crying to sleep

10/10
Exceptional
Janet, 21 Oct 2024
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Even though there were no restaurants or shopping options near the hotel use of Grab cars was a inexpensive ride to anywhere you wanted to go

10/10
Exceptional
charlotte, 16 Oct 2024
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Excellent service especially all staff very helpful when my husband need help to hospital

6/10
Fair
Mrs Kiran, 14 Oct 2024
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Musty

The room smelt musty and damp and the bedsheets felt wet so not a comfortable sleep

8/10
Excellent
Felicia, 24 Sep 2024
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I wasn't wowed by this hotel or the dining choices but the staff was lovely, the food was good and the view from my terrace room was beautiful. the resort can use a little refresh as the furniture was a little worn and the decor a little tired. I was surprised that the mini bar remained unfilled the whole time I was there as I thought the terrace rooms included a stocked mini bar. I guess I could have complained but I just kept on thinking they would get to it. I will know better for next time.

8/10
Excellent
Janice, 16 Sep 2024
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The room was spacious and comfortable and the balcony was a welcome addition with an amazing view The hotel is a resort and unless you are comfortable taking all meals there and doing things within the resort you are better off getting a cheaper place at Batu Ferringhi

2/10
Poor
Joe, 11 Sep 2024
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Park Royal is better

When we arrived the entrance hall looked very impressive but unfortunately that’s where it stops! The room is dated and has chipped paint mold and marks everywhere especially in the bathroom and headboard of bed. We then went down to the pool and the pool is not very pleasant, there is building work next door so there is a black tarp blocking it and they are doing maintenance to there bridge to the beach so you can hear that constantly! The pool was dirty and the bean bags and cushioned chairs are damp through stained and old! The kids pool (which is what initially drew us in) has sand on the bottom of it which I don’t understand why and when my daughter went down the slides she hurt her bottom as a result! Though admittedly it didn’t stop her from playing it did put her off wanting to stay for a long time! In fact on our last day we went to a different hotel for a day pass to use there facilities as we really didn’t want to use the double tree facilities. The one redeeming factor for the hotel was the breakfast which was very pleasant and varied if a little cold. Other issues we had was the extreme prices at the bar. 4 drinks for 166RM was extreme for the area. Additionally we asked them to get us a taxi and were quoted 60RM which we declined as the grab app was showing 23RM! And took only 5 mins to arrive Also our lights stopped working completely, there was quality issues with grouting in the bathroom and the air conditioning stopped workin also. Very disappointing!

10/10
Exceptional
Debra, 08 Sep 2024
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Great to have a balcony. Nice to have a beach across the way. The restaurant makes a nice breakfast. Had a steak sandwich with chips that was also quite good. You can take the bus in to town. May be a bit tricky to get a grab ...depending on time of day. I would stay again for sure.

10/10
Exceptional
Verified traveler, 05 Sep 2024
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it was great! had my granddad who is in a wheelchair also given an accessible room!

8/10
Excellent
Susan Margery, 30 Aug 2024
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Good location away from busy tourist areas. Easy to get around as the hotel is on a main road and bus route. Great staff. Rooms need a refresh. Great for short stay.

10/10
Exceptional
Chee Kean, 21 Aug 2024
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Enjoyable Stay

The premise is nicely situated in Batu Ferringhi. The staff is very friendly and the hotel vibe is also very good. The lobby in particular is very nicely designed. The stay was also very comfortable and the rooms are spacious. The breakfast quality is fair, but can be improved a little more.

10/10
Exceptional
Robin, 19 Aug 2024
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The staff were really nice, the pool was really great, the buffet breakfast every morning had massive amounts of choices. There is a small beach right across the road (the hotel has a private footbridge providing easy access) but nothing else within walking distance - the road is very busy with no sidewalks.

10/10
Exceptional
Eileen, 13 Aug 2024
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Good mid range hotel but very far from the city

Service was good, had a couple of staff who seem to have encountered many demanding guests before so their response to us was as though we had already asked many times when we were just asking the first time. But other staff were fabulous! We had issues with the door lock (had to reset a few times) and the safe was not working. However it was resolved quickly so not big an issue. They are busy in the morning so not the best time to call for help in the morning.

10/10
Exceptional
Benjamin, 16 Jul 2024
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Personally the Best Room ever.

The staff and service were excellent. The family suite was the first time we ever got such a room. Perfect for our family of 5. Although 2 of our kids had to share a bed it was big enough for them! Definitely enough space for an extra bed if we had wanted to order it. The room was super spacious. With a large living n dining area. Only 4 dining chairs but with a roller office chair, we could sit down as a family to meals. We were there to chill and it was a real relaxing time. We got ocean view so sunsets were amazing.

10/10
Exceptional
anbha, 16 Jul 2024
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We had a amazing stay

8/10
Excellent
Tsz Mei, 10 Jul 2024
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Clean and comfortable

6/10
Fair
Pei Pei Juliet, 09 Jul 2024
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My room came with a broken tap handle. The phone as extremely dirty. With some crumbs of dirt and the speaker was extremely smelly! I was taking a late shower as I checked in late on arrival day. And good thing the broken tap handle didn’t land on my foot. My room now is 433. When I called for house keeping, it took very long. Despite this, The staff which help me with the check was very polite and helpful. I love the batu Ferringhi beach area and I always love coming back to the double tree Hilton. But for this trip it was such disappointment. I hope they will be more mindful when cleaning for the next guest in future.

6/10
Fair
Ong, 01 Jul 2024
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dinning waiting tooooooooooo long time.

10/10
Exceptional
Ahshida, 28 Jun 2024
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Despite the limited transport options, I really like the facilities and rooms in the hotel.

10/10
Exceptional
Selbi, 26 Jun 2024
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Very helpful stuff, delicious meals served downstairs, clean and comfortable room

4/10
Poor
Soon Yong, 23 Jun 2024
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Slow service, inefficient staff. Check in slow. Have to run up & down to get room key and waited for 1 hour for the room key

10/10
Exceptional
Ai Cheng, 01 Jun 2024
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Tranquility surround in an ECO nature except air con innroom is quite noisy

6/10
Fair
Hong Ngoc, 12 May 2024
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The room facilities are dated and not so clean. You can see black mark on the duvet and the blankets in our twin room was having moldy smell. The toilet’s wall and corner are moldy and rusty. When the room’s floor is wet, it would not dry until the next morning. The beach opposite the hotel is full of rocks and cannot swim there at all. Not a really nice location comparing to the price we paid. On the next day, we moved to another apartment in Gurney Drive which was cleaner, cheaper and much nicer

8/10
Excellent
Verified traveler, 02 May 2024
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Nice hotel

Stay was overall good. Service is good.

10/10
Exceptional
haidong, 26 Apr 2024
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Good to stay for vacation. We booked a room with ocean view, very enjoyable. Swimming pool and gym are good.

10/10
Exceptional
Sangchul, 10 Mar 2024
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Very nice family resort with ocean view. Good breakfast, facility overall. Room and bedding was very comfortable. Only one thing is it's little far from the main shopping mall. Other than that, it's a recommendable resort hotel for a few days relaxation.

8/10
Excellent
Kerry, 18 Feb 2024
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Wifi was down one day

10/10
Exceptional
Ai Cheng, 20 Jan 2024
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Beautiful resort ! Front desk staffs are friendly and polite. The only area requires improvement is the breakfast ..layout and quality of ingredients. Overall, service staffs are attentive and helpful!

10/10
Exceptional
Bassam, 12 Jan 2024
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The friendly staff and services provided was great, definitely would come back to visit

10/10
Exceptional
Aram, 15 Dec 2023
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Amazing hotel

Amazing hotel.

8/10
Excellent
EE LING, 14 Nov 2023
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The towel sticks with hairs , curtains with blood stains

10/10
Exceptional
Sung-June, 10 Nov 2023
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Many hotels do the mistake of putting the fridge which is overheating inside the closet, and what it does is that the refrigerator does not get cold enough. So, what I did was to put the refrigerator out of the closet so that the drinks inside could get cold enough. It is not only your hotel, but many hotels does the same mistake and it seems you dont care wether or not inside the refrigerator can get cold or not.

8/10
Excellent
Anusha, 17 Oct 2023
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Beautiful seaside location

10/10
Exceptional
Jackson, 12 Oct 2023
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Overall good and clean room. Just no nearby restaurant or shops

10/10
Exceptional
Pearl, 23 Sep 2023
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Super friendly and very helpful staff in making our stay very comfortable, as well as guiding us in getting around and things to do in Penang.

8/10
Excellent
Verified traveler, 15 Sep 2023
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good hotel

very good, clean and very professional support during the stay with WhatsApp support to stay connected.

4/10
Poor
Caleb, 01 Sep 2023
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There was blood stains on the bed sheet. Apologized and that was it.

8/10
Excellent
Joshua, 28 Aug 2023
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Overall, we're quite happy with our stay here. The service staff and facilities were great. If there was one minor complaint it would be there were things like shower hose installed wrongly so it didn't sit right on the holder and stains on the bedding. Location was a little out from the main Batu Ferringhi beach area but it was nice to be away from the main bustle but close enough to be able to get there conveniently.

8/10
Excellent
Chandar, 26 Aug 2023
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Property is a bit dated There is really no beach although the ad gives an impression there is one just 50m away. Great breakfast spread

2/10
Poor
Shaiphali, 28 Jul 2023
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Staff will discourage you to take Grab by saying Grab does not come here sooner which is not true and then will bring a driver on 50 MYR per hour minimum four hour and will force you to take tours. Driver they get will not start aircon until asked for. Cleaniness is pathetic , staff will forget to change towels have to constantly call them. And food is ok and is not that great or. Die for.

10/10
Exceptional
Marcus, 22 Jul 2023
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Great and friendly staff with a nice pool. We really enjoyed the property and breakfast buffet options with local and international options. The only drawbacks would be the stretch of beach close to the hotel is not the greatest and there is not much close by to the resort within walking distance but easily solved with a 10min cab ride to the batu feringhi area

8/10
Excellent
Ja'afar, 31 May 2023
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Had a pleasant stay at Doubletree Resort. Stayed at their spacious family room and they had a good buffet variety at breakfast. The resort is however, quite far from the airport (we took about 50mins to reach the resort due to traffic) and it can take around 20-30mins to get to Georgetown as well depending on traffic conditions. Apart from that, the resort offers a relaxing getaway from the city buzz.

6/10
Fair
Faruq, 28 Apr 2023
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Service was very good. However room feels very outdated and the floors are wooden but sticky (unsure why). Additionally parking is difficult if you’re back after hours. One weird thing, if you need assistance to deliver things like extra towels, cutleries there is a service charge. Overall, satisfactory.

6/10
Fair
CHANGHOONG, 24 Apr 2023
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Nil

4/10
Poor
GIM, 17 Apr 2023
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Booked king suite. Dust mites on mattress and sofa. Caused itched and rashes.

10/10
Exceptional
Aiwyne, 10 Apr 2023
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For a weekend stay, coming with a big family, it was just right. Breakfast is the best feature with plenty of choices which was good quality. The beach and sea across the bridge are not the cleanest and not recommended for swimming, unfortunately. Nice pool and ambience overall.

10/10
Exceptional
katesanee, 07 Apr 2023
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good view

2/10
Poor
Zhen, 20 Mar 2023
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We stayed in doubletree for 3 nights.. my room in poor condition. especially air con did not work properly… I could feel damp all time since I check in, which made me so sick… do not recommend at all

10/10
Exceptional
Ricky, 15 Mar 2023
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Very nice stay and the room is spacious. The only downside is the pathway for the indoor parking is very narrow so its a bit hard to drive in and out of the hotel

8/10
Excellent
JAMES, 10 Jan 2023
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Not too many options for dinner, and A/C can’t adjust, too cold

10/10
Exceptional
Lum, 06 Jan 2023
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Friendly Staffs

Friendly Staffs

10/10
Exceptional
Ong, 30 Dec 2022
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Love the place!!

8/10
Excellent
Verified traveler, 12 Dec 2022
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Clean, comfortable

Great service. Breakfast buffet was excellent. Rooms are getting a little old but were clean and comfortable and very spacious.

4/10
Poor
Raidha, 10 Dec 2022
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Very bad

The hotel is very dirty and smelly. My room have lots of aunts on my bed and tables also the walls. Outside my room in the hall way the smell is disgusting like toilet smell which enters my room. My fridge is not working.. there was a person who is working in the lobby lounge was very rude to me and he made me feel i am not welcomed in his country. The location is the worst nothing around and not too much grab cars want to pick you back to the hotel. I can’t believe that this is 5 stars hotel.. the breakfast buffet the food is finished when I arrived and they dont refill. the only thing that i liked that they arranged something nice for my son birthday and also the band in the lobby sang for my son.

10/10
Exceptional
Robert, 29 Nov 2022
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Amazing ocean view

Room 25 on the 10th floor (1025). Large terrace with spectacular views of the ocean. Room was a good size with separate lounge area. Breakfast buffet was awesome, loads of choices but very busy. We were there over a long weekend. Staff were super friendly and helpful when needed. Location was very isolated and required transport to get to any shops. Big hotel with lots of families and small children. Very child friendly with separate swimming pool and play area however the main pool was also used by the children. Not the quiet getaway we were hoping for unless we were in our room - which with such a big terrace and amazing views we didn't mind doing. Tip - download Grab app, for transport. Like uber but you pay the driver direct at the end of the trip- the set amount that is given by the app at time of booking. We don't understand some of the bad reviews we read prior to attending. The even approached us during one breakfast asking for feedback on our stay and appeared genuinely interested in our views. Food and beverage prices in the hotel were also reasonable, including room service with no hidden taxes and fees.

6/10
Fair
Sahari Norhana, 15 Nov 2022
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The welcoming cookie is a nice gesture. Very limited parking space. As a guest, we had to park along the roadside during the weekends

8/10
Excellent
Lysandra, 09 Oct 2022
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Spacious room and relaxing stay

The overall stay was great! Friendly staff and responsive (liked we can text to get service). During our stay, the air condition vent was leaking and the safe suddenly stopped working and a technician was sent right away to fix both the issues. However, the leaking issue continued to leak some water after getting fixed. Noticed the washroom door frame wood was starting to rot so might need to be replaced soon.

6/10
Fair
Anizio, 14 Sep 2022
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When booking with Expedia, I selected an apartment with balcony and high floor. At hotel I was placed in lower floor and the room had a strong smell of mold. After complaining I was given another room, better but far from expectation and price.

8/10
Excellent
Hasnain, 20 Aug 2022
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Beach access

8/10
Excellent
Lau, 11 Aug 2022
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Overall nice place to stay

Unable to used kid zone due to age restriction.

8/10
Excellent
Zaini, 29 Jul 2022
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Beautiful reunion

We had a total of 4 rooms and my siblings and i had a wonderful reunion. Staff were very friendly and helpful.

10/10
Exceptional
Verified traveler, 20 Jun 2022
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Great hotel, and away from the city.

Comfortable spacious room. Good breakfast and polite and helpful staff. The location is a little out of the way, we had to use Grab so sometimes it took a long time to get a ride from this location. Overall we enjoyed our stay, highly recommend this hotel.

10/10
Exceptional
Tan Chong, 20 Jun 2022
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Nice hotel by the beach, easily accessible by public transport and great for families with kids.

8/10
Excellent
Hoong, 18 Jun 2022
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Excellent service but remote location

Excellent and friendly service. Location was a bit remote and not within walking distance to markets or foodcourt.

10/10
Exceptional
Verified traveler, 09 Jun 2022
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Sangat2 puas hati , berbaloi

10/10
Exceptional
Lai Fun, 31 May 2022
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The staff very friendly and helpful, the breakfast was good but only the fan is out of service, overall very good

10/10
Exceptional
Nadia, 31 May 2022
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Lovely hotel for a family vacation. My daughter enjoyed the kids pool/playground and the kid’s breakfast area with computing materials. The family room was also a good deal and spacious. Highly recommend!

6/10
Fair
PL, 19 May 2022
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Remote hotel

The hotel is located quite far away from the airport as well as town. No eateries around and waited for some time to get transport as hotel no longer provides shuttle bus. Visited teddy bear museum located in the hotel while waiting for check in at 3pm

10/10
Exceptional
Shiromi, 08 May 2022
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Overall service

10/10
Exceptional
LIM KIM, 25 Apr 2022
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Very good

4/10
Poor
Shlok, 20 Apr 2022
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In 2 days of my stay there, on both days the staff came and asked me for room number when I was having breakfast. There were 100s of other guests present at that time and no one was asked their room number. Clearly they don’t hide the fact that they treat guests on the basis of their race/country. Very disappointing to put it mildly.

8/10
Excellent
CHRIS, 28 Mar 2022
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Family trip

total 4 rooms booked on the same date and we requested stay at same floor the end arranged stay at lower floor without view . A bit disappointed on the viewing . Charlie ants season and make us feel uncomfortable because everywhere can see ants even toilet .

8/10
Excellent
Devendran, 07 Mar 2022
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The room were comfortable. Beach is not suitable for swimming. Food could taste better and variety be added.

8/10
Excellent
Verified traveler, 02 Feb 2022
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just so so

10/10
Exceptional
Kai Y, 15 Jan 2022
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Beyond my expectation

I booked a twin guest room and they upgraded me to a King Deluxe Room with Balcony and sea view at no extra cost

8/10
Excellent
Hea Reung, 01 Jan 2022
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The rooms were great with all the necessary amenities. However, it wasn't great to have the paid parking and the beach wasn't great so I had to drive to other areas.

10/10
Exceptional
Naimee, 31 Dec 2021
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The foods were excellent. The staffs are friendly.

10/10
Exceptional
amirudin, 16 Dec 2021
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very good

4/10
Poor
Alias, 25 Nov 2021
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This Is A Dracula Hotel.

The only good experience I had was with the reservation manager who tried her level best to allocate our rooms close to each other (but with an additional charge). I have never been to any 5-star hotel that charges you extra on the facilities. It's like you're staying in a cheap budget motel/hostel. Asking for an empty bowl, RM5! Asking for an empty plate, RM5! Asking for the water, charged! I also could not understand why would you charge a hotel guest the parking fee. RM30 for valet? Seriously? This is really a Dracula Hotel.

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