DoubleTree by Hilton Hotel Cairns
8.4

Excellent

971 Guest reviews

8.4
Excellent
971 Verified Reviews
Read all reviews
Cleanliness8.6/10
Service9.0/10
Comfort8.6/10
Condition8.0/10
Neighborhood9.4/10
Amenities8.2/10

121-123 The Esplanade & Florence St, Cairns, Australia. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
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Hotel Description

With a stay at DoubleTree by Hilton Hotel Cairns, you'll be centrally located in Cairns, steps from Cairns Esplanade and 10 minutes by foot from Cairns Marlin Marina. This luxury hotel is 0.6 mi (1 km) from Cairns Central Shopping Centre and 0.7 mi (1.1 km) from Reef Fleet Terminal. Make yourself at home in one of the 237 air-conditioned rooms featuring refrigerators and LCD televisions. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.

Hotel policies

LGBTQ friendly

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets not allowed

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available

Important information

You need to know
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately AUD 29 to 36 for adults, and AUD 22 to 32 for children
  • Fee for in-room wireless internet: AUD 9.95 per 24-hour period (rates may vary)
  • Self parking fee: AUD 15 per day
  • Rollaway bed fee: AUD 100.0 per night
  • Credit card charges are subject to a surcharge of 2.00 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Japanese

Filipino

English

French

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Concierge services

Breakfast available (surcharge)

Television in common areas

Garden

Safe-deposit box at front desk

Multilingual staff

24-hour front desk

Porter/bellhop

Wheelchair accessible path of travel

Wheelchair accessible parking

Number of restaurants - 1

Number of meeting rooms - 5

Conference center

Self parking (surcharge)

Number of bars/lounges - 1

Pool sun loungers

24-hour fitness facilities

Terrace

Banquet hall

Vending machine

Wheelchair accessible (may have limitations)

Wheelchair-accessible path to elevator

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible on-site restaurant

Wheelchair-accessible lounge

Handrails in hallways

Handrails in stairways

Wheelchairs available on site

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

8.4
Excellent971 Verified Reviews
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Cleanliness8.6/10
Service9.0/10
Comfort8.6/10
Condition8.0/10
Neighborhood9.4/10
Amenities8.2/10
10/10
Exceptional
Verified traveler, 13 Apr 2025
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Amazing hotel, great location

Stay was amazing, staff is super friendly, the location is convenient & delectable breakfast. If I'm nitpicking I'd like to have had a nespresso machine instead of the other brand capsule machine which was incompatible with nespresso pods!

10/10
Exceptional
Ravinder, 12 Apr 2025
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Great service by the team. Property undergoing renovations.

10/10
Exceptional
Kevin, 10 Apr 2025
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Really Nice

10/10
Exceptional
Charles, 03 Apr 2025
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The rooms are clean and beds comfortable. The location is near shopping and many good resturants.

10/10
Exceptional
Verified traveler, 01 Apr 2025
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Love this hotel

Highly recommended.

10/10
Exceptional
Liu, 26 Mar 2025
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When it rains, the guest can borrow a huge umbrella to venture out. This really helps!

8/10
Excellent
Ellen, 25 Mar 2025
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Nice hotel

This is a nice chain hotel. The location is central and walking distance to restaurants. The grounds are exotic but they are in the middle of construction until July 2025. The pool is closed due to the construction. They do have reciprocity with the Hilton near the Fleet Terminal for pool access. The plans for the grounds when finished look beautiful. Breakfast is nice. The room is nice.

10/10
Exceptional
ling, 16 Mar 2025
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Room is nice and clean, location is perfect, close to many restaurants but outside busy areas.

6/10
Fair
Sharon, 15 Mar 2025
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Swimming pool out of service and under reconstruction, breakfast buffet average used to be really good 😌 staff seemed friendly and helpful a little too over helpful in dining room.

8/10
Excellent
Stan, 11 Mar 2025
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Liked the location. Shower rise was broken.

10/10
Exceptional
Sonya, 03 Mar 2025
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I booked this room very last minute and was pleasantly surprised at how great the rooms looked and felt. Bed was comfortable and made for a great night sleep. Hotel staff were friendly and helpful during my stay. Will definitely be booking again soon.

8/10
Excellent
Henrik, 20 Feb 2025
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X

10/10
Exceptional
marc, 15 Feb 2025
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Nice hotel

10/10
Exceptional
Jennifer E, 15 Feb 2025
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Everyone was so wonderful, especially Adila and Anne. Thank you for a wonderful stay.

6/10
Fair
Karan, 09 Feb 2025
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Check in was good - given a warm choc chip cookie - not had that before - strange - was told we had an upgrade - however the room was small - large tv but not here to watch tv - bathroom was very small and no extra or fan so very humid and steamy when showering - So dread to know what the original booked room would have been like ! Air con not working all night although cool when we arrived at 5 pm - very uncomfortable night hot and humid didn’t sleep well at all bed not too great either to be honest - felt like in a boat each time partner turned over due to being uncomfortable with the heat - strange thing is air con literally started to work at 10.40 am just before we checked out at 11am - is this normal practice to save money ??? Does this happen in every room ? Seems strange - staff very friendly and polite - nice breakfast - but again not all about the food - more about a comfortable nights sleep - especially when you have to catch a flight the next day! - was offered a small refund on the cost $50 which was accepted - but personally will not book this hotel again - stayed in another hotel in Cairns two weeks ago which was cheaper - the room was huge - bathroom big with extractor - and had full control over the air con which is a major factor to me .

8/10
Excellent
Diane, 01 Feb 2025
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Older hotel which needs some sprucing up. Also currently under renovation in their pool area. They have a sister hotel nearby and if you want to swim you can walk or they will pay for an uber.

8/10
Excellent
Munadir, 26 Jan 2025
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The hotel was well positioned, close to all amenities. The rooms were clean but most of the lights didn’t work; though it was fixed later when reported. We checked in very late but the lady in the desk was very nice and accommodating. Over all a very nice experience.

2/10
Poor
Bernard, 26 Jan 2025
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Horrible experience

I am filling a complaint with numerous issues please see in due course the complaint as it is Sunday still tired

8/10
Excellent
Brian, 14 Jan 2025
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Overall, a great place to stay—very clean and well-maintained.

8/10
Excellent
Rudolf, 06 Jan 2025
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All good

10/10
Exceptional
Tien, 06 Jan 2025
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excellent location and facility.

10/10
Exceptional
Gonzalo, 27 Dec 2024
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Perfect spot for family

10/10
Exceptional
Sanky, 26 Dec 2024
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Overall Stay was pleasant and convenient. We stayed for 5 nights and the staff were very friendly. Breakfast in the morni g was my favourite with lots to choose from. The only disappointment was the Atrium restaurant menu which definitely needs to be reviewed for pricing vs the portion served. Also the Swimming pool was under maintenance which wasn't imformed or warned at the timenof the booking. So they were offering free uber to attend Their another sister Hotel Hilton that had a working swimming pool.

10/10
Exceptional
Graeme, 19 Dec 2024
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Double Yree by Hilton

The Double Tree is always a good olace to stay when in Cairns.. It’s location is great and metres from The Esplanade and restaurants etc.. Easy to get to the boats if you’re going to the Islands of Cairns .

10/10
Exceptional
Hirofumi, 18 Dec 2024
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Thank you so much for your kindness!

10/10
Exceptional
Nazar, 08 Dec 2024
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Caring staff, good location, great service

10/10
Exceptional
Graeme, 05 Dec 2024
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Always a great place to stay and so easy to get everywhere

10/10
Exceptional
James, 29 Nov 2024
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Hotel is near to the airport only 5 minutes by taxi. Taxi's at Cairns airport are difficult to find so pre book. Hotel is close to all touristy places and esplanade. Check in was very easy with front desk informing me of various options and facilities of the hotel. Hotel has a lush garden in the middle with a stream running through it. Building appears to be old but rooms are modern. Breakfast is amazing with pancakes, soups , regular items plus array of fruits with a very lovely young hostess taking out time to have chat with us making us feel comfortable . Hotel pool under renovation but can use the other property pool. It is not very close though. The day we wanted to go was also raining so we gave up the idea instead there is an infinity pool on the esplanade which is fun with great BBQ areas. City is surrounded by mountains so the views are very good. Travel desk lady very nice and informative.

10/10
Exceptional
Patricia, 28 Nov 2024
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cairns trip

what a great hotel to finish a month in Australia the hotel in cairns was clean friendly food was stop on especially the breakfast. unfortunately the pool was out of action but we were offered a alternative. cairns a great place to relax and doubletree great to stop

8/10
Excellent
Huong, 19 Nov 2024
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The location is very good.

6/10
Fair
Beatrice, 17 Nov 2024
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Good location. The room was a bit dates, especially the bathroom. The pool was under renovation which was not disclosed at the time of booking and I didn’t received a disclosure. Not cool.

6/10
Fair
HILARY, 15 Nov 2024
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Pool was closed Absolutely no toiletries, shower cap etc in the room

8/10
Excellent
Verified traveler, 04 Nov 2024
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nice room, only problem is a very small bathroom

4/10
Poor
Demi, 02 Nov 2024
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Most poorly designed hotel bathroom I’ve seen. And I have traveled all over the world. Smaller than in a standard cabin on a cruise ship. Drain in the floor that rattled every time you walked into the room or sat on the toilet. So annoying!! And no face cloths.

4/10
Poor
Earl, 31 Oct 2024
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Check in 30 minutes

6/10
Fair
Joy, 26 Oct 2024
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Unfortunately I was disappointed in this property finding it quite dated in places. The curtains did not close completely waking us at daybreak with bright sunlight. I do not feel it was good value for money.

8/10
Excellent
Damian, 26 Oct 2024
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Great stay and gret location only thing missing was a balcony

10/10
Exceptional
Carlos, 15 Oct 2024
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The staff was great.

6/10
Fair
NATALIE, 11 Oct 2024
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All good except face washers were not replaced and tissues

6/10
Fair
Ella, 06 Oct 2024
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Staff were lovely but I did have a cockroach in my room

10/10
Exceptional
Leanne, 29 Sep 2024
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Great location. Room was clean and comfortably. We enjoyed our stay.

8/10
Excellent
Martin, 23 Sep 2024
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Good hotel in Cairns

Nice hotel in cairns , many bars and restaurants pretty near and outstanding staff. Price was a little high for the type of hotel.

10/10
Exceptional
Cindy, 22 Sep 2024
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Nice hotel. Close to shops, restaurants and boats.

10/10
Exceptional
Colleen, 17 Sep 2024
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Second time I have stayed here. Love the location, a few minutes away from busy part of The Esplanade. The pool is fine however might need an upgrade in the near future. Had a king size bed with mountain view in spacious room. Staff warm & friendly. Will be back and stay here.

6/10
Fair
Sheila, 16 Sep 2024
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Happy it was across from the Catholic Church, great location with the night market so close. Felt the hotel needs a rejuvenation!!

8/10
Excellent
Chelsie, 04 Sep 2024
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Rain forest, fish, pool bar

10/10
Exceptional
Verified traveler, 04 Sep 2024
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Beautiful view, nice sliding doors to balcony, and staff were friendly.

10/10
Exceptional
Graeme, 01 Sep 2024
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The hotel was easy walking distance to everything , situated right on the Esplanade close to restaurants, shopping , the pool, boats to the reef and anything you want to do.. I have stayed there on previous occasions and the staff are always friendly, the room never disappoints and the meals are tops ..

10/10
Exceptional
Shelley, 26 Aug 2024
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The welcome at checkin from the fabulous staff made a wonderful start to our visit. Loved this hotel and will be staying again in future.

4/10
Poor
Roslyn, 24 Aug 2024
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No concierge service on arrival and staff on desk had very little English - I found it very hard to communicate with them. Had to pay for parking on top of the room charge. Only one towel in our room. Not at all what I was expecting and I don’t think I would come back in comparison to other places I have stayed here.

10/10
Exceptional
MICHAEL, 24 Aug 2024
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Beautifully 😍 family friendliness

10/10
Exceptional
Anthony, 18 Aug 2024
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Really lovely Filipino lady at the desk that welcomed us to breakfast :)

10/10
Exceptional
Liz, 16 Aug 2024
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Location and availabilty.

10/10
Exceptional
Asera George, 16 Aug 2024
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Quiet and it was great. I was on the second floor.

8/10
Excellent
Michael, 15 Aug 2024
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A clean tidy room with great access

4/10
Poor
Karen, 13 Aug 2024
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Good position, happy hour good.Food very limited and not real nice.Beds comfortable but when rooms were serviced we had to leave note for coffee etc to be restocked

8/10
Excellent
John, 09 Aug 2024
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Recently stayed for 3 nights to visit the Great Barrier Reef. This property is centrally located by the waterfront, minutes walk to the main reef fleet terminal and the town centre's restaurants, shops and services. The staff encountered were friendly, attentive and competent. The room was adequately appointed, spacious, good air conditioning and bed comfortable. Overall, a pleasant and satisfying stay. Recommended, and I would stay again.

8/10
Excellent
Valerina, 07 Aug 2024
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The property is situated close to everything to explore locally and for pickups and cruise locations. Great lounge and atrium area and staff are warm and welcoming despite the busy period. Buffet breakfast was nice with enough variety to suit all tastes and diets. Roms, though a bit dated are comfortable and clean. We had the double superior for a family of four for four nights. Was the perfect base to rest every night to then set out for a full day of exploring and adventure. Don't expect early check-ins. Our direct flight landed at 9, and we got the room close to actual check-in time of 3pm. We made the most of it figuring out nearby important walk-to locations like the Cairns rly station for our next day out at Kuranda. Lovely experience overall.

10/10
Exceptional
Lyn-Maree, 29 Jul 2024
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Excellent position, ease of parking, staff very friendly and efficient.

10/10
Exceptional
Maureen, 28 Jul 2024
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Handy to restaurants and shopping, helpful friendly service perfect location

8/10
Excellent
Nidia, 26 Jul 2024
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Excellent customer service, very clean room and comfort bed.

10/10
Exceptional
Ri chun, 20 Jul 2024
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Excellent

6/10
Fair
Bennjamin, 20 Jul 2024
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Although it was the middle of winter, it was nice to be able to sit by the pool. However it really needed some renovations and more cleaning, especially the spa after kids staying in for long timeframes! The view made up for the hotel being a little tired.

10/10
Exceptional
kellie, 18 Jul 2024
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Comfortable beds, good size room, bathroom very tight - I think too small. Lovely stay thank you.

6/10
Fair
Dhanushka, 17 Jul 2024
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Haven’t had the best experience with them except the tour desk

10/10
Exceptional
Sudeb, 15 Jul 2024
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Excellent.

10/10
Exceptional
Kay, 13 Jul 2024
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The 2 ladies on reception were absolutely beautiful and need to be recognised for their above and beyond customer service

10/10
Exceptional
Peter, 07 Jul 2024
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PRG

First class accommodation

6/10
Fair
Helen, 06 Jul 2024
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It was convenient for our purpose. Just arrived from Paris, live 4 hours away. Only stayed for a nights sleep. Bed very comfortable . Daughter had cockroaches in her room. We didnt think the rooms were very clean.

10/10
Exceptional
Jennifer, 02 Jul 2024
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The staff at this property went above and beyond to be helpful and welcoming. I would stay here again for sure, thanks Kim, Luce and Grace

8/10
Excellent
Margaret, 02 Jul 2024
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I was staying there for business and came in late and left early. So can't really comment but staff were friendly and the location was good.

6/10
Fair
Sameer, 26 Jun 2024
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Recently stayed at this place. Beautiful and convenient location. Its right on the esplanade so several options for entertainment and food. Met with helpful staff. Drawback were that its pretty old, some of the furniture in the room looked super old and damaged. There were heaps of ants in the room for which staff had to sprayto clear them.

10/10
Exceptional
Kay, 26 Jun 2024
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Husband loved watching and telling his fishing friends and sending photos of the large barramundi swimming in the atrium area

8/10
Excellent
Megan, 15 Jun 2024
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Pool is great

8/10
Excellent
Wansook, 03 Jun 2024
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All staffs are very kind in buffe breakfast Menu was excellent but plates need to dry completely Most of plates are wet Chefs needs to improve the way of cooking Potatoes were too much peppers Egg scramble were too soggy Fruits salad needs to fresh Watermelon were mushy. Hot drinks quality were low Very excellent menu Thanks

8/10
Excellent
Tharan, 30 May 2024
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Great location.

8/10
Excellent
Amanda, 23 May 2024
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Very comfortable room. The upgrade to a room with a balcony was really appreciated

10/10
Exceptional
franz, 19 May 2024
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Great room, excellent views, breakfast was excellent with a very wide range, staff go the extra to make sure you’re comfortable

6/10
Fair
Alistair, 17 May 2024
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Staff were great. Room stank of mould.

2/10
Poor
PHYLLIS, 17 May 2024
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The room and property were very old. Rooms 601 and 501 have terrible mold odor. And everything in the room was damp like sweating. I’ve never removed my shoes and felt like I was walking on a wet rug. There was a lot of Moisture in the air.

6/10
Fair
Katrina, 07 May 2024
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Perfect Location

Staff were friendly, always helpful and quick to change anything we needed. eg. New pillows. (They stunk like moldy potatoes) Rooms are outdated, no smart TV's, bathrooms are TINY and i mean you can't swing a cat in there, tiny ants everywhere, but maybe that's expected being tropical climate. For the price you pay, you certainly would be expecting a little more quality. Breakfast was pretty good. Great location.

8/10
Excellent
James, 07 May 2024
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Value for money. Priced in a good range. Staff make an effort to welcome you. Good location.

10/10
Exceptional
Lucille, 18 Apr 2024
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Great location

4/10
Poor
Indika, 08 Apr 2024
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F&B staff wasn’t good specially one of the supervisor lady

8/10
Excellent
Alan, 27 Mar 2024
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Nice ocean view

8/10
Excellent
Trevor, 24 Mar 2024
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Only thing I didn’t like was not having a shower recess, was hard getting in and out of a bathtub to have a shower, as well as dangerous if you fall

10/10
Exceptional
JONATHAN, 24 Mar 2024
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Wonderful place to stay while in Cairns

Good location, great staff, excellent service.

4/10
Poor
Stu, 17 Mar 2024
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We stayed one night while in Cairns to see a concert, and booked an ocean view room for something special. The view was great. The people in the park directly opposite, not so much. They were there drinking and fighting all afternoon, and crossing the road to defecate and urinate in the gardens directly outside our room. This continued into the evening when we got home from the concert. The fire/evac alarms were triggered at midnight. Between the two issues, we got no sleep even with the balcony doors closed. We reported this all when we checked out and got a teflon response. It’s a solid no to DoubleTree by Hilton.

6/10
Fair
Glen, 16 Mar 2024
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Great location. Hotel is need of an upgrade. Our bathroom in particular was small (similar to the size of a cruise ship bathroom) was tired and needs some long overdue attention. Prime spot for a bar with sea views, but there was no beer on tap. No big thing - but it is the tropics. Wouldn’t recommend. Have stayed in over 10 Hilton hotels in a little over 6 months - this one I would avoid.

10/10
Exceptional
randall, 16 Mar 2024
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It is a good clean property with a great team effort by all of the employees

6/10
Fair
Rainie, 20 Feb 2024
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We upgraded the room to the King bed with water view, but after we checked in and get to our room. The room’s view was totally different than what we expected as well as what’s being show in the photos. The room we get was on a lower floor and the tree outside blocked all the view. The only good thing here are the staff, all of them are super nice and friendly. Room wise, very disappointed.

10/10
Exceptional
Stephenie, 17 Feb 2024
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First class all the way!

10/10
Exceptional
Robert, 10 Feb 2024
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Well situated and lovely layout. Good amenities and staff

10/10
Exceptional
Mladen, 08 Feb 2024
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Nice and enjoyable place.

10/10
Exceptional
Eseta, 06 Feb 2024
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Great service and room was very clean. Will always back. Thank you again

10/10
Exceptional
Marin, 04 Feb 2024
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Friendly staff upon check in. Rooms very clean

8/10
Excellent
Michael, 31 Jan 2024
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Almost the best hotel we have stayed in.

Staff are very friendly. Room was nicely laid out with a balconey view to Cairns Harbour. Down Side: No WIFI unless you signed up for the Hilton program. No way to connect laptop to TV, denying access to streaming services. Excellent breakfast, but nothing in the room to make even a cup of soup. Access to a microwave was by means of going to reception with your food you want reheated and get them to reheat it for you. Only food after breakfast was by expensive meals via 'The Vine' from 6.30pm till 8:30pm. Closest access to a food outlet was a 20 minute walk. No mention of a $200-250 holding deposit once you register with reception upon arrival. That was a big surprise.

8/10
Excellent
Thai, 21 Jan 2024
expedia-logo-v2.pngTraveller

Easy to shop, go to many restaurants

8/10
Excellent
CHARLES, 19 Jan 2024
expedia-logo-v2.pngTraveller

Overall, a good hotel. Great location and easy access. A great view of the ocean from the room with a beautiful area with trees and a pond in the center of the hotel. Free parking on the street right in front of the hotel. Bed was comfortable with a nice big shower. We found a small live roach in the bathroom when we arrived. Front desk personnel were friendly and helpful but it took a long time for each transaction.

6/10
Fair
Milan, 09 Jan 2024
expedia-logo-v2.pngTraveller

Hi, I've yet to reach out to the hotel since I arrived in my country, the USA, on Jan 6th after checking out on the morning of Jan 6th. Upon checkout late in the afternoon, I found several bed bug bites all over my body, including my neck, torso, arms, legs, and feet. They were extremely itchy and painful, and I needed medical attention once I got to my home country later that evening. They prescribed medication and painkillers. I did not have these bites when I checked in. Could you let me know what you will do about this? It has been extremely agonizing throughout my flight, and even upon landing, I had to visit the ER with a high fever and extreme rash and get prescription painkillers. I'll never stay at a Hilton again. I've reached out to hotel management and awaiting their next step on this. Very disappointed with Hilton

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