Crystalbrook Flynn
9.2

Wonderful

765 Guest reviews

9.2
Wonderful
765 Verified Reviews
Read all reviews
Cleanliness9.6/10
Service9.2/10
Comfort9.6/10
Condition9.4/10
Amenities9.2/10

85 Esplanade, Cairns, Australia. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Non-smoking
Banquet facilities
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Hotel Description

With a stay at Crystalbrook Flynn in Cairns (Cairns Central Business District), you'll be steps from Cairns Esplanade and 7 minutes by foot from Cairns Marlin Marina. This luxury hotel is 0.4 mi (0.6 km) from Reef Fleet Terminal and 0.7 mi (1 km) from Cairns Central Shopping Centre. Make yourself at home in one of the 311 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.

Hotel policies

Parking height restrictions apply

EarthCheck

Professional property host/manager

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 2:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 75 per accommodation, per day

We have included all charges provided to us by the property.

You need to know
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
Special Instructions
Guests will receive smart lock details.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
  • This property uses a grey water recycling system and eco-friendly cleaning products
  • Safety features at this property include a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately AUD 38 for adults and AUD 15 for children
  • Self parking fee: AUD 15 per night
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Spa

Gym

Non-smoking

Banquet facilities

Accessible facilities

Other

Elevator

Concierge services

Breakfast available (surcharge)

Spa services on site

24-hour front desk

Porter/bellhop

Full-service spa

Wheelchair accessible parking

Number of restaurants - 1

Number of outdoor pools - 1

Snack bar/deli

Parking (limited spaces)

Self parking (surcharge)

Number of bars/lounges - 1

24-hour fitness facilities

Water dispenser

Banquet hall

Eco-friendly cleaning products used

Wheelchair accessible (may have limitations)

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible on-site restaurant

Secured bicycle storage

Bicycle parking available

Hotel reviews

9.2
Wonderful765 Verified Reviews
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Cleanliness9.6/10
Service9.2/10
Comfort9.6/10
Condition9.4/10
Amenities9.2/10
10/10
Exceptional
Tony, 07 Apr 2025
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Beautiful, clean, well maintained rooms with a great view and perfect location.

10/10
Exceptional
Janet, 06 Apr 2025
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Very nice hotel - convenient to boats and activities.

8/10
Excellent
Sean, 30 Mar 2025
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Nice clean room, comfy bed. TV needs more channels. Handy to restaurants and walking tracks.

10/10
Exceptional
Kerri, 27 Mar 2025
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Lovely hotel

10/10
Exceptional
Raju, 22 Mar 2025
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Nice

10/10
Exceptional
gurinder, 20 Mar 2025
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Great stay, great views, nice and clean, Probably charge a bit too much for the mini bar

10/10
Exceptional
Glenn, 17 Mar 2025
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Very comfortable, great space.

8/10
Excellent
Kristin, 16 Mar 2025
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It was nice however more suited for younger adults.

10/10
Exceptional
Emily, 14 Mar 2025
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Wonderful hotel in perfect location. Clean and comfortable rooms

10/10
Exceptional
Caroline, 13 Mar 2025
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.

10/10
Exceptional
LUIS, 12 Mar 2025
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Feels clean and eco friendly

10/10
Exceptional
wendy, 10 Mar 2025
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Wonderful hotel it’s our go to hotel when in cairns. Right on the esplanade so no need for a car, 2 great pools and many pools on the esplanade to use. Restaurants are in walking distance and there are plenty to choose from.

10/10
Exceptional
Doug, 09 Mar 2025
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This is an ideal location, right along the oceanfront promenade and very close to the docks for charters and tours. Cairns has lots of great dining options and cool things to see whether out on the reef or back in the jungle. The hotel itself has a couple of lap pools that aren't really big but okay for a cooling dunk. There is a massive outdoor public pool just steps away though. Right next door to the hotel is the night market, it is also just down the street from the aquarium and 15 minutes from the airport. Hard to find a better location. Staff was accommodating and helpful.

10/10
Exceptional
Brenda, 04 Mar 2025
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Beautiful hotel with amazing location and tasteful and comfortable facilities. We would definitely stay there again.

10/10
Exceptional
Richard Murray, 03 Mar 2025
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Good! Excellent view, excellent room, and any issues were sorted swiftly.

10/10
Exceptional
Brendan, 27 Feb 2025
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Awesome

8/10
Excellent
Dianne, 25 Feb 2025
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It is a nice property. Comfortable and quiet rooms.

10/10
Exceptional
Diane, 24 Feb 2025
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Great location convenient to the beach and restaurants

8/10
Excellent
Heather, 21 Feb 2025
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Lovely hotel in a great area. The aircon was very musty for the first two days, but improved. Overall one of the better places to stay in Cairns.

8/10
Excellent
Ruth, 20 Feb 2025
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Property was lovely and staff very helpful. However, some staff on the Friday night at Whisky & Wine were quite arrogant.

10/10
Exceptional
Fiona, 19 Feb 2025
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A wonderful place to stay in Cairns on The Esplanade.

8/10
Excellent
Verified traveler, 18 Feb 2025
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Good location, overpriced

Good looking hotel. Breakfast service was terrible, missing food and clean tables, clearly missing more staff! Reception on one tower, my room on the other tower far and tricky to find.

10/10
Exceptional
Jennifer, 16 Feb 2025
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A lovely room overlooking the harbour, clean, comfortable bed. Lovely staff.

10/10
Exceptional
Nicole, 14 Feb 2025
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Clean and great stay

10/10
Exceptional
Joel, 11 Feb 2025
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Great stay

10/10
Exceptional
Sharon, 08 Feb 2025
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Great Hotel for visit to Cairns

Beautiful hotel overlooking water - modern, clean and lots of amenities. Great location - easy walk to restaurants, Great Barrier Reef excursions, etc.

10/10
Exceptional
Troy, 06 Feb 2025
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The Flynn is a lovely location on the Esplanade. Great for walking along the water. Lots of dining options in the hotel and surrounding. Splash Seafood was fantastic, as was Just Divine Gelato. Nights Markets are steps away as well!

10/10
Exceptional
Mr. Rameshpuri Anandpuri, 03 Feb 2025
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👍👍

8/10
Excellent
T, 02 Feb 2025
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Excellent location. Close to everything and connected to he night market and Esplanade. My complaint is that they don't wash their pillows and one of mine smelled like it was soaked in sweat, not necessarily body odour, but moreso like a wet towel, from the previous guests who used the room and they only changed out the pillow case. It was so bad I had to throw it in one corner of the room. My second room (had 2 different bookings) was a lot better. But there was a lingering musty smell coming from the decorative pillows, which I think is caused by the humidity. Tbh those decorative pillows are not needed. Theure just a waste of space.

10/10
Exceptional
Georgina, 02 Feb 2025
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Highly recommended

This is a wonder place to stay perfect location and awesom views

10/10
Exceptional
Bigi, 02 Feb 2025
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Very nice hotel in a very convenient spot of Cairns CBD. Loved the pool that is transparent to the restaurant area downstairs. You can easily walk down the street and there are just tons of restaurants nearby that are all very good, and the night market is great for shopping for souvenirs. Coffee shop there that opens early morning by the night market corner is a great option for breakfast. It is also walkable to the Marina terminal as well as the Cairns train station (for boat tours and Kuranda train ride). My only issue is the room we had was slightly too small for 2 parents and 1 child (with rollaway bed). The bathroom was also small. The glass door for the shower area was not water tight and water leaks out.

10/10
Exceptional
Fred, 29 Jan 2025
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Very nice,helpful staff, very clean,right on the boardwalk which is perfect especially when it rained our whole stay

10/10
Exceptional
Melissa, 28 Jan 2025
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Had a great time! Room was up to date and clean and loved the area! Beautiful!

10/10
Exceptional
gayatri, 26 Jan 2025
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Great hotel!

Great hotel right on the esplanade! Clean, comfy, and everything was as advertised. Well worth the price.

10/10
Exceptional
Rachel, 24 Jan 2025
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Crystalbrook Flynn was so fun. The staff were amazing especially Anna at the bar. The atmosphere is great, amenities A , hotel clean & well-kept, and we will definitely stay again!

10/10
Exceptional
Verified traveler, 23 Jan 2025
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Fantastic location; heaps of nearby restaurants and easy walk to the marina.

8/10
Excellent
Anastasia, 23 Jan 2025
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Enjoyed my stay at the Crystalbrook Flynn. The actual hotel was beautiful. Has a bridge that takes right out front of the beach boardwalk where all the restaurants are. I had an issue with my room upon arrival. However, the staff sorted it out very quickly and efficiently. They organized a different room for me immediately. The actual room was modern and really nice. The hotel was a bit hard to find as there were a few of them with the same name. Also, I think the parking should be free or cheaper per night.

10/10
Exceptional
Sana, 21 Jan 2025
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Nice helpful staff

10/10
Exceptional
Yessie, 19 Jan 2025
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The property is in the right location, at the Esplanade near all the food shops shopping centre, and a right location close to the airport

10/10
Exceptional
Andraea, 17 Jan 2025
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Crystalbrook Flynn was the best hotel we have ever stayed in. We paid for the Sea View and had a balcony overlooking the Reef Wheel and the big wide water. The room was lovely and clean with a beautiful design that had bespoke art that was a welcome change to the boring generic art in most hotel rooms. Breakfast buffet downstairs was great and I marvelled at how the same space changed into The Flynn Italian at night. Hotel is situated perfectly on the Esplanade, near tour pickups and other restaurants. I highly recommend Crystalbrook Flynn for a hotel stay in Cairns. Our stay was so wonderful that I didn’t want to leave!

8/10
Excellent
Michael, 17 Jan 2025
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Good location

It’s located right next to the Lagoon. Everything is nearby. Hotel room seems recently renovated. Only gave us set of towels and never delivered even asked. View from our room is very nice see photo.

6/10
Fair
Joseph, 16 Jan 2025
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Nice modern building.Rooms are very big and have washing machine and dryer.The place is a little bit away from central surfers. Swimming pool access is located through the Foyer and kids track the water from pool to elevators making the floors so slippy. Mostly a family hotel, not a quiet retreat for those looking for a relaxing and peaceful time.

8/10
Excellent
Joseph, 15 Jan 2025
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Only a few issues with the Hotel. The reception is up one level and it’s a hassle to take suitcases up and down all the time even though you have a suitcase elevator it’s a bit of a drama.Swimming pool is a shocker!!! It’s a glass pool all passers by and diners can watch you swim from underneath,like a fish in an aquarium,who wants to do that? It’s a shame as in hot weather you want to take a dip,but not in a glass bowl viewed by the passers by. Architect must have been on something strong when he designed this place!! Other than that the staff are great!!! And the hotel rooms are awesome .The Italian restaurant goes out their way to spoil you while you dine .

10/10
Exceptional
Leisa Claudette, 12 Jan 2025
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Found some staff in reception area not to what should be standards Rest of areas staff where great

10/10
Exceptional
Yasemin, 11 Jan 2025
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Great location, new property. I would stay again.

10/10
Exceptional
Sam, 11 Jan 2025
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Very close to all restaurants

10/10
Exceptional
Michael, 11 Jan 2025
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Great placs

10/10
Exceptional
Alicia, 10 Jan 2025
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They have the kindest and efficient check in personnel.

2/10
Poor
Sonia, 10 Jan 2025
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Exremely disappointing uncomfortable stay. The worst room I’ve ever stayed in. The room looked like it hadn't seen the light of day in years. It stank of mould but the worst was yet to come with the lighting. When we complained to reception we were told that all rooms had the same lighting and were given stick on bulbs to attach which didn't work either. I was shocked. The supposed eco-friendly room was so dark I had to use the light off my phone to do any and everthing. Absolutely appalling. I encourage manangement and staff to stay a night in Room 701 to see if they like it. Reception staff were grumpy, unfriendly and very unhelpful. Definitely nothing 5 star about this hotel. Never stay here again. I am actually scared to book another Crystalbrook resort. Do not recommend unless you are looking to stay in a cave and bring your own lighting. Disgraceful.

8/10
Excellent
Linda, 10 Jan 2025
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Beautiful hotel in a great location next to many restaurants and bars. The biggest disappointment is the only bar that is opened in the hotel closed at 8:30pm. The staff were lovely and friendly.

10/10
Exceptional
Linda, 10 Jan 2025
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Perfect place to stay near restaurants, waterfront, and tours. Staff was very accomodating when issues arose with AC, parking, and housekeeping mixup when we extended our stay 1 night. Thank you! We would highly recommend.

10/10
Exceptional
Joseph, 09 Jan 2025
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Excellent room. Modern and very comfortable

8/10
Excellent
Ben, 05 Jan 2025
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Very nice

Nice hotel, I would say it’s more of a resort than a hotel. A few nice dining options and great convenient locations. I would stay again.

10/10
Exceptional
Eileen, 05 Jan 2025
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.

10/10
Exceptional
Kenichi, 05 Jan 2025
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Very good for all

4/10
Poor
Kim, 05 Jan 2025
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Staff were overall nice but no enough to serve all the guests.

6/10
Fair
Kim Dawn Alina, 05 Jan 2025
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The design of the building and interior and views are beautiful but they were so short staffed no one ever picked up the phone when calling front desk or housekeeping. And seemed to be only 2 front desk staff helping the entire hotel doing everything. When you needed something you had to do it yourself or walk down and stand in line to receive service. They need to hire more staff to fulfill their star rating in my opinion. I saw an older woman struggling with her luggage down stairs on check out and absolutely no one there to lend a hand in the front of the hotel where many bellmen carts were.

10/10
Exceptional
Anthony, 04 Jan 2025
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Excellent, central location

4/10
Poor
George, 03 Jan 2025
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BEWARE when booking rooms - you may not get what you pay for.... Sea View Suites are not what the photos show, and you may end up looking at ugly building and side view of an ugly marina. We splurged for a Sea View Suite and got this terrible treatment and room - being told to "lean over the balcony to see the sea." Beware of scams.

10/10
Exceptional
Shaun, 03 Jan 2025
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Always a great stay. Right on the esplanade, walk downstairs and you’re right among a heap of lovely dining options and bars!

10/10
Exceptional
Ali Asgari, 03 Jan 2025
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Perfect and amazing location

10/10
Exceptional
Mark, 01 Jan 2025
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Great stay and location.

10/10
Exceptional
Dennis, 31 Dec 2024
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Great location. Close to the major attraction like the public pool and pick up points for tour. Also the Night Market is right next door for food. The hotel also has 2 small pools as well that is shaded from the sun.

10/10
Exceptional
Merrilyn, 25 Dec 2024
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Lovely accommodation, well laid out with eco touches like cardboard coat hangers (great idea!) A special mention to Jaydev for making our stay so much more enjoyable.

10/10
Exceptional
Elly, 22 Dec 2024
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Liked the view in the harbour room

10/10
Exceptional
Kenichi, 18 Dec 2024
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I got the problem at this hotel booking. But front office manager is realy nice person to help me. Thank you so much.

10/10
Exceptional
Robert, 14 Dec 2024
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Really pleased with our stay: modern, v clean, comfortable, efficient. And in the heart of Caitns CBD

10/10
Exceptional
malakeh, 07 Dec 2024
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So glad i chose crystalbrook flynn. Perfect location, lovely and friendly staff, and hotel is very clean. Will definitely stay here again.

8/10
Excellent
Hari, 07 Dec 2024
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Got an accessible room with a view of a huge AC unit. Had to go all the way back to change the room. There is small open lift for wheel chair access at lobby level to take you to front desk as there are quite a few steps. That is great but annoying to use every time you come in and go. There is no help to take the luggage to your room. The room was quite small and inconvenient design. The shower glass door was ineffective and flooded the entire bathroom. In the name of ecotourism- they had these really dirty black tea cups and two super flexible hangers in the room. Had to ask for more! The eco friendliness was a joke - There were a million lights on entire day entire hotel and corridors had ac blasting all day. The breakfast was a mayhem and chaotic. Truck loads of Chinese tourists fighting for the items. Nothing tasted good. No tropical fruits at the buffet - just watermelon and cantaloupe. Very few vegetarian choices. No eggs to order or choice of coffee. The location was great - walking distance to shops, restaurants and night market. We could get car rental from nearby Enterprise and walk to Cairns station for train to Kuranda. Overall, book this hotel only for the location. Don’t worry about breakfast inclusive rate. There are a thousand choices right outside - more authentic, healthier and value for money. Avoid if you have mobility access issues.

10/10
Exceptional
Jeanie, 03 Dec 2024
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The staff were very attentive and helpful. Pleasant stay!

10/10
Exceptional
Mary, 28 Nov 2024
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Great spot

Great location, breakfast & people!

10/10
Exceptional
jenni, 26 Nov 2024
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Love the decor and location . Bed was amazing. Perfect

10/10
Exceptional
Martha, 22 Nov 2024
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We really enjoyed our stay at Crystalbrook Flynn. It’s perfectly located for easy access to the esplanade, lagoon and marina, as well as many restaurants and shops. Convenient self-parking in parking garage ($15/night) available. Rooms were spacious and clean!

10/10
Exceptional
Bronson, 17 Nov 2024
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.

6/10
Fair
Shirley, 17 Nov 2024
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Bad lighting in the room . The main pool was freezing cold so we couldn’t relax with a drink as there was No service around the pool.fridge and room facilities not filled - had to ask! Room was not that clean. Bed not made properly. Some of the staff were apologetic but would not stay there again as it was a hit and miss of service.

10/10
Exceptional
Meghan, 16 Nov 2024
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Beautiful hotel in a great area! Central to everything

8/10
Excellent
Kim, 15 Nov 2024
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Easy check in good staff helpful. Close to everything needed.

2/10
Poor
alex, 11 Nov 2024
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The air conditioning filters dirty . Make the room smell bad when aircon on .

10/10
Exceptional
Gary, 08 Nov 2024
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Perfect location for access to the piers, dining, and shopping. Beautiful views of the harbor.

10/10
Exceptional
Zeinab, 05 Nov 2024
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Lovely stay! Central and everything in walking distance.

8/10
Excellent
Peter, 04 Nov 2024
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Fresh new room, great location

10/10
Exceptional
Maryanna, 03 Nov 2024
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Pleasant hotel to stay in

10/10
Exceptional
Samuel, 02 Nov 2024
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Beautiful rooms, great location.

10/10
Exceptional
Sam, 02 Nov 2024
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Extremely well located, directly off the esplanade. Lovely rooms, great amenities.

6/10
Fair
Joshua, 30 Oct 2024
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Nice Hotel but do not go there if you have a car, parking was full, no one to help offload bags. Asked what are we meant to do at reception, answer - shrug!

8/10
Excellent
Nicos, 29 Oct 2024
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good quality hotel room

10/10
Exceptional
Karen, 28 Oct 2024
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Great stay overlooking the esplanade. A little confusing with the different elevators

10/10
Exceptional
Maureen, 27 Oct 2024
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Stayed at the Flynn for two nights and were happy to return for another two after we did a catamaran sail off shore. Staff was amazing and helpful and eager to assist. Rooms we had were nice with good beds and great showers. Nespresso coffee which I’m always pleased to see. Great location to the Esplanade and shopping. Recommend!

10/10
Exceptional
Marie, 27 Oct 2024
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Very comfortable

10/10
Exceptional
Enas, 26 Oct 2024
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Loved the hotel design & location. My room was at the Esplanade tower but didn’t have a good view . However I still enjoyed my stay & loved the room & its amenities . Everything was a walking distance and a lot of dining options in the area.

10/10
Exceptional
Barbara, 26 Oct 2024
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We stayed here and found this location easy to walk to restaurants and local attractions

10/10
Exceptional
Ronald, 25 Oct 2024
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Awesome stay

Location was great close to everything

10/10
Exceptional
Sam, 24 Oct 2024
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An absolutely amazing hotel! I didn’t realise but I’d booked the urban king room which was absolutely huge and sooo reasonable I thought the price was for a standard room! Pleasantly surprised. A little issue with check in as the receptionist didn’t explain properly to me how to use the lifts as my tower was a different side so I spent about 10 minutes trying to work that out before having to ask another member of staff who was extremely helpful and took me right up to my room. So this is my reason for 4* staff. Otherwise everything was incredible and I wish o had longer here

10/10
Exceptional
Jia, 24 Oct 2024
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All good, but the air conditioning is bit noisy when I sleep

10/10
Exceptional
Verified traveler, 23 Oct 2024
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Great customer service

Great customer service, very happy with my stay.

10/10
Exceptional
Kathi, 15 Oct 2024
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My daughter and I spent last week at the Cairns, Crystalbrook Flynn. From the check-in procedure to the check-out procedure, we were treated very well by all staff. The reception staff including Michaela, housekeeping, bar and restaurant staff were all pleasant, helpful, knowledgeable and respectful. Five star location. Our stay was an absolute delight. Thank you.

10/10
Exceptional
Verified traveler, 14 Oct 2024
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Excellent Service

Excellent and friendly service from the moment we walked in to to the moment we left. Clean rooms, comfy beds, amazing shower and delicious food. The excellent service made us feel so welcome, thank you team!

10/10
Exceptional
Barbara, 14 Oct 2024
expedia-logo-v2.pngTraveller

This property is amazing! It is beautiful rooms and the staff are so nice. It is located near a lot of shops and restaurants. The view from my room was beautiful.

10/10
Exceptional
Matt, 13 Oct 2024
expedia-logo-v2.pngTraveller

Great place to stay right in middle of town

8/10
Excellent
Dominic, 12 Oct 2024
expedia-logo-v2.pngTraveller

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