Wonderful
765 Guest reviews
85 Esplanade, Cairns, Australia. See map
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With a stay at Crystalbrook Flynn in Cairns (Cairns Central Business District), you'll be steps from Cairns Esplanade and 7 minutes by foot from Cairns Marlin Marina. This luxury hotel is 0.4 mi (0.6 km) from Reef Fleet Terminal and 0.7 mi (1 km) from Cairns Central Shopping Centre. Make yourself at home in one of the 311 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Parking height restrictions apply
EarthCheck
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Non-smoking
Banquet facilities
Accessible facilities
Elevator
Concierge services
Breakfast available (surcharge)
Spa services on site
24-hour front desk
Porter/bellhop
Full-service spa
Wheelchair accessible parking
Number of restaurants - 1
Number of outdoor pools - 1
Snack bar/deli
Parking (limited spaces)
Self parking (surcharge)
Number of bars/lounges - 1
24-hour fitness facilities
Water dispenser
Banquet hall
Eco-friendly cleaning products used
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible on-site restaurant
Secured bicycle storage
Bicycle parking available
Very nice hotel - convenient to boats and activities.
Nice clean room, comfy bed. TV needs more channels. Handy to restaurants and walking tracks.
Lovely hotel
Nice
Great stay, great views, nice and clean, Probably charge a bit too much for the mini bar
Very comfortable, great space.
It was nice however more suited for younger adults.
Wonderful hotel in perfect location. Clean and comfortable rooms
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Feels clean and eco friendly
Wonderful hotel it’s our go to hotel when in cairns. Right on the esplanade so no need for a car, 2 great pools and many pools on the esplanade to use. Restaurants are in walking distance and there are plenty to choose from.
This is an ideal location, right along the oceanfront promenade and very close to the docks for charters and tours. Cairns has lots of great dining options and cool things to see whether out on the reef or back in the jungle. The hotel itself has a couple of lap pools that aren't really big but okay for a cooling dunk. There is a massive outdoor public pool just steps away though. Right next door to the hotel is the night market, it is also just down the street from the aquarium and 15 minutes from the airport. Hard to find a better location. Staff was accommodating and helpful.
Beautiful hotel with amazing location and tasteful and comfortable facilities. We would definitely stay there again.
Good! Excellent view, excellent room, and any issues were sorted swiftly.
Awesome
It is a nice property. Comfortable and quiet rooms.
Great location convenient to the beach and restaurants
Lovely hotel in a great area. The aircon was very musty for the first two days, but improved. Overall one of the better places to stay in Cairns.
Property was lovely and staff very helpful. However, some staff on the Friday night at Whisky & Wine were quite arrogant.
A wonderful place to stay in Cairns on The Esplanade.
Good location, overpriced
Good looking hotel. Breakfast service was terrible, missing food and clean tables, clearly missing more staff! Reception on one tower, my room on the other tower far and tricky to find.
A lovely room overlooking the harbour, clean, comfortable bed. Lovely staff.
Clean and great stay
Great stay
Great Hotel for visit to Cairns
Beautiful hotel overlooking water - modern, clean and lots of amenities. Great location - easy walk to restaurants, Great Barrier Reef excursions, etc.
The Flynn is a lovely location on the Esplanade. Great for walking along the water. Lots of dining options in the hotel and surrounding. Splash Seafood was fantastic, as was Just Divine Gelato. Nights Markets are steps away as well!
👍👍
Excellent location. Close to everything and connected to he night market and Esplanade. My complaint is that they don't wash their pillows and one of mine smelled like it was soaked in sweat, not necessarily body odour, but moreso like a wet towel, from the previous guests who used the room and they only changed out the pillow case. It was so bad I had to throw it in one corner of the room. My second room (had 2 different bookings) was a lot better. But there was a lingering musty smell coming from the decorative pillows, which I think is caused by the humidity. Tbh those decorative pillows are not needed. Theure just a waste of space.
Highly recommended
This is a wonder place to stay perfect location and awesom views
Very nice hotel in a very convenient spot of Cairns CBD. Loved the pool that is transparent to the restaurant area downstairs. You can easily walk down the street and there are just tons of restaurants nearby that are all very good, and the night market is great for shopping for souvenirs. Coffee shop there that opens early morning by the night market corner is a great option for breakfast. It is also walkable to the Marina terminal as well as the Cairns train station (for boat tours and Kuranda train ride). My only issue is the room we had was slightly too small for 2 parents and 1 child (with rollaway bed). The bathroom was also small. The glass door for the shower area was not water tight and water leaks out.
Very nice,helpful staff, very clean,right on the boardwalk which is perfect especially when it rained our whole stay
Had a great time! Room was up to date and clean and loved the area! Beautiful!
Great hotel!
Great hotel right on the esplanade! Clean, comfy, and everything was as advertised. Well worth the price.
Crystalbrook Flynn was so fun. The staff were amazing especially Anna at the bar. The atmosphere is great, amenities A , hotel clean & well-kept, and we will definitely stay again!
Fantastic location; heaps of nearby restaurants and easy walk to the marina.
Enjoyed my stay at the Crystalbrook Flynn. The actual hotel was beautiful. Has a bridge that takes right out front of the beach boardwalk where all the restaurants are. I had an issue with my room upon arrival. However, the staff sorted it out very quickly and efficiently. They organized a different room for me immediately. The actual room was modern and really nice. The hotel was a bit hard to find as there were a few of them with the same name. Also, I think the parking should be free or cheaper per night.
Nice helpful staff
The property is in the right location, at the Esplanade near all the food shops shopping centre, and a right location close to the airport
Crystalbrook Flynn was the best hotel we have ever stayed in. We paid for the Sea View and had a balcony overlooking the Reef Wheel and the big wide water. The room was lovely and clean with a beautiful design that had bespoke art that was a welcome change to the boring generic art in most hotel rooms. Breakfast buffet downstairs was great and I marvelled at how the same space changed into The Flynn Italian at night. Hotel is situated perfectly on the Esplanade, near tour pickups and other restaurants. I highly recommend Crystalbrook Flynn for a hotel stay in Cairns. Our stay was so wonderful that I didn’t want to leave!
Good location
It’s located right next to the Lagoon. Everything is nearby. Hotel room seems recently renovated. Only gave us set of towels and never delivered even asked. View from our room is very nice see photo.
Nice modern building.Rooms are very big and have washing machine and dryer.The place is a little bit away from central surfers. Swimming pool access is located through the Foyer and kids track the water from pool to elevators making the floors so slippy. Mostly a family hotel, not a quiet retreat for those looking for a relaxing and peaceful time.
Only a few issues with the Hotel. The reception is up one level and it’s a hassle to take suitcases up and down all the time even though you have a suitcase elevator it’s a bit of a drama.Swimming pool is a shocker!!! It’s a glass pool all passers by and diners can watch you swim from underneath,like a fish in an aquarium,who wants to do that? It’s a shame as in hot weather you want to take a dip,but not in a glass bowl viewed by the passers by. Architect must have been on something strong when he designed this place!! Other than that the staff are great!!! And the hotel rooms are awesome .The Italian restaurant goes out their way to spoil you while you dine .
Found some staff in reception area not to what should be standards Rest of areas staff where great
Great location, new property. I would stay again.
Very close to all restaurants
Great placs
They have the kindest and efficient check in personnel.
Exremely disappointing uncomfortable stay. The worst room I’ve ever stayed in. The room looked like it hadn't seen the light of day in years. It stank of mould but the worst was yet to come with the lighting. When we complained to reception we were told that all rooms had the same lighting and were given stick on bulbs to attach which didn't work either. I was shocked. The supposed eco-friendly room was so dark I had to use the light off my phone to do any and everthing. Absolutely appalling. I encourage manangement and staff to stay a night in Room 701 to see if they like it. Reception staff were grumpy, unfriendly and very unhelpful. Definitely nothing 5 star about this hotel. Never stay here again. I am actually scared to book another Crystalbrook resort. Do not recommend unless you are looking to stay in a cave and bring your own lighting. Disgraceful.
Beautiful hotel in a great location next to many restaurants and bars. The biggest disappointment is the only bar that is opened in the hotel closed at 8:30pm. The staff were lovely and friendly.
Perfect place to stay near restaurants, waterfront, and tours. Staff was very accomodating when issues arose with AC, parking, and housekeeping mixup when we extended our stay 1 night. Thank you! We would highly recommend.
Excellent room. Modern and very comfortable
Very nice
Nice hotel, I would say it’s more of a resort than a hotel. A few nice dining options and great convenient locations. I would stay again.
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Very good for all
Staff were overall nice but no enough to serve all the guests.
The design of the building and interior and views are beautiful but they were so short staffed no one ever picked up the phone when calling front desk or housekeeping. And seemed to be only 2 front desk staff helping the entire hotel doing everything. When you needed something you had to do it yourself or walk down and stand in line to receive service. They need to hire more staff to fulfill their star rating in my opinion. I saw an older woman struggling with her luggage down stairs on check out and absolutely no one there to lend a hand in the front of the hotel where many bellmen carts were.
Excellent, central location
BEWARE when booking rooms - you may not get what you pay for.... Sea View Suites are not what the photos show, and you may end up looking at ugly building and side view of an ugly marina. We splurged for a Sea View Suite and got this terrible treatment and room - being told to "lean over the balcony to see the sea." Beware of scams.
Always a great stay. Right on the esplanade, walk downstairs and you’re right among a heap of lovely dining options and bars!
Perfect and amazing location
Great stay and location.
Great location. Close to the major attraction like the public pool and pick up points for tour. Also the Night Market is right next door for food. The hotel also has 2 small pools as well that is shaded from the sun.
Lovely accommodation, well laid out with eco touches like cardboard coat hangers (great idea!) A special mention to Jaydev for making our stay so much more enjoyable.
Liked the view in the harbour room
I got the problem at this hotel booking. But front office manager is realy nice person to help me. Thank you so much.
Really pleased with our stay: modern, v clean, comfortable, efficient. And in the heart of Caitns CBD
So glad i chose crystalbrook flynn. Perfect location, lovely and friendly staff, and hotel is very clean. Will definitely stay here again.
Got an accessible room with a view of a huge AC unit. Had to go all the way back to change the room. There is small open lift for wheel chair access at lobby level to take you to front desk as there are quite a few steps. That is great but annoying to use every time you come in and go. There is no help to take the luggage to your room. The room was quite small and inconvenient design. The shower glass door was ineffective and flooded the entire bathroom. In the name of ecotourism- they had these really dirty black tea cups and two super flexible hangers in the room. Had to ask for more! The eco friendliness was a joke - There were a million lights on entire day entire hotel and corridors had ac blasting all day. The breakfast was a mayhem and chaotic. Truck loads of Chinese tourists fighting for the items. Nothing tasted good. No tropical fruits at the buffet - just watermelon and cantaloupe. Very few vegetarian choices. No eggs to order or choice of coffee. The location was great - walking distance to shops, restaurants and night market. We could get car rental from nearby Enterprise and walk to Cairns station for train to Kuranda. Overall, book this hotel only for the location. Don’t worry about breakfast inclusive rate. There are a thousand choices right outside - more authentic, healthier and value for money. Avoid if you have mobility access issues.
The staff were very attentive and helpful. Pleasant stay!
Great spot
Great location, breakfast & people!
Love the decor and location . Bed was amazing. Perfect
We really enjoyed our stay at Crystalbrook Flynn. It’s perfectly located for easy access to the esplanade, lagoon and marina, as well as many restaurants and shops. Convenient self-parking in parking garage ($15/night) available. Rooms were spacious and clean!
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Bad lighting in the room . The main pool was freezing cold so we couldn’t relax with a drink as there was No service around the pool.fridge and room facilities not filled - had to ask! Room was not that clean. Bed not made properly. Some of the staff were apologetic but would not stay there again as it was a hit and miss of service.
Beautiful hotel in a great area! Central to everything
Easy check in good staff helpful. Close to everything needed.
The air conditioning filters dirty . Make the room smell bad when aircon on .
Perfect location for access to the piers, dining, and shopping. Beautiful views of the harbor.
Lovely stay! Central and everything in walking distance.
Fresh new room, great location
Pleasant hotel to stay in
Beautiful rooms, great location.
Extremely well located, directly off the esplanade. Lovely rooms, great amenities.
Nice Hotel but do not go there if you have a car, parking was full, no one to help offload bags. Asked what are we meant to do at reception, answer - shrug!
good quality hotel room
Great stay overlooking the esplanade. A little confusing with the different elevators
Stayed at the Flynn for two nights and were happy to return for another two after we did a catamaran sail off shore. Staff was amazing and helpful and eager to assist. Rooms we had were nice with good beds and great showers. Nespresso coffee which I’m always pleased to see. Great location to the Esplanade and shopping. Recommend!
Very comfortable
Loved the hotel design & location. My room was at the Esplanade tower but didn’t have a good view . However I still enjoyed my stay & loved the room & its amenities . Everything was a walking distance and a lot of dining options in the area.
We stayed here and found this location easy to walk to restaurants and local attractions
Awesome stay
Location was great close to everything
An absolutely amazing hotel! I didn’t realise but I’d booked the urban king room which was absolutely huge and sooo reasonable I thought the price was for a standard room! Pleasantly surprised. A little issue with check in as the receptionist didn’t explain properly to me how to use the lifts as my tower was a different side so I spent about 10 minutes trying to work that out before having to ask another member of staff who was extremely helpful and took me right up to my room. So this is my reason for 4* staff. Otherwise everything was incredible and I wish o had longer here
All good, but the air conditioning is bit noisy when I sleep
Great customer service
Great customer service, very happy with my stay.
My daughter and I spent last week at the Cairns, Crystalbrook Flynn. From the check-in procedure to the check-out procedure, we were treated very well by all staff. The reception staff including Michaela, housekeeping, bar and restaurant staff were all pleasant, helpful, knowledgeable and respectful. Five star location. Our stay was an absolute delight. Thank you.
Excellent Service
Excellent and friendly service from the moment we walked in to to the moment we left. Clean rooms, comfy beds, amazing shower and delicious food. The excellent service made us feel so welcome, thank you team!
This property is amazing! It is beautiful rooms and the staff are so nice. It is located near a lot of shops and restaurants. The view from my room was beautiful.
Great place to stay right in middle of town
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Crystalbrook Flynn | Hotel in Cairns | Travala.com
Beautiful, clean, well maintained rooms with a great view and perfect location.