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Crown Prince Hotel Surabaya7.8Very Good
49 Guest reviews
7.8Very Good49 Verified ReviewsRead all reviewsCleanliness7.6/10Service8.0/10Comfort7.4/10Condition7.8/10Neighborhood8.0/10Amenities10/10
Very Good
49 Guest reviews
Jl. Basuki Rahmat 123 - 127, Surabaya, Indonesia. See map
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Hotel Description
With a stay at Crown Prince Hotel Surabaya, you'll be centrally located in Surabaya, a 7-minute walk from Tunjungan Plaza and 15 minutes by foot from Surabaya Plaza Shopping Mall. This spa hotel is 1.3 mi (2.2 km) from Grand City Surabaya and 2.8 mi (4.5 km) from Red Bridge. Stay in one of 211 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 6 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Hotel policies
No cribs (infant beds) available
Noise-free rooms not guaranteed
Professional property host/manager
Pets not allowed
Service animals not allowed
Important information
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
Minimal age
Optional fees
- Fee for buffet breakfast: approximately IDR 106500 for adults and IDR 53250 for children
- Airport shuttle fee: IDR 220000 per vehicle (one way)
- Rollaway bed fee: IDR 350000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Indonesian
Amenities
Most Popular
Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Other
Elevator
Concierge services
Airport transportation (surcharge)
Breakfast available (surcharge)
Laundry facilities
Garden
Children's pool
Safe-deposit box at front desk
Spa services on site
24-hour front desk
Business center
Full-service spa
Designated smoking areas
Wheelchair accessible parking
Number of restaurants - 1
Number of meeting rooms - 6
Number of outdoor pools - 1
Free shopping center shuttle
Snack bar/deli
Number of bars/lounges - 1
Number of coffee shops/cafes - 1
Train station pickup (surcharge)
Terrace
Banquet hall
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Hotel reviews
TravellerTravellerRecommended !
Easy checking in - kind & helpful staff - ok breakfast - good location. Nice views / good stop over - slightly modern theme and not too dates hotel - recommend
TravellerPleasant stay
Excellent location!
TravellerComfortable stay
As usual, always stay here when in Surabaya. Prices are comfortable and room is very clean
TravellerNice stay in Surabaya
Good condition rooms, clean and comfortable. Very good breakfast
TravellerNice hotel, best and healthy welcome juice.
Experienced faulty kettle, called receptionist, they immediately replaced the kettle..best breakfast buffet, my family loves the breakfast buffet
TravellerComfortable Stay
Location is good with a mega shopping centre nearby
TravellerHOUSEKEEPING
VERY POOR HOUSEKEEPING SERVICE.. NO SOAP, NO TOILET TISSUE, WE HAVE TO BUY OUR OWN, TOWELS ARE GREY COLORED WITH HOLES. WHEN WE NOTIFIED THE HOUSEKEEPING DEPARTMENT, THEY COMPLETELY IGNORED US. WE HAD VERY DISAPPOINTING EXPERIENCE FOR 5 DAYS!
TravellerSurabaya
Service poor. Not a good location very noisy Breakfast terrible
TravellerNice hotel. Centre of city. Good staff.
Bfast menu can be better. Otherwise a good Hotel located centre to teh city. Excellent pool and rooms were clean and tidy.
TravellerClose to city and tunjungan plaza.
Good service. Fast checkin and checkout. Nice and cheap buffet dinner. No spa as advertised.
TravellerNice hotel and family friendly
I enjoyed my stay at the hotel and would recommend it to friends who may travel to Surabaya.
TravellerNice stay.
Cozy and comfortable to stay
TravellerFriendly and polite staff
Staff has good attitude. Maintenance staff arrived fast after we called about the air con. However towels in room are insufficient. Only 2 bath towels and floor mats. No towel for hair. Bed is huge and comfy.
TravellerGood location hotel
the room is quite small eventhough location is good...I dont think can be catagorized as a 4 star hotel :(...maybe 3 star is more suitable...
TravellerVery small boutique hotel
I'm not quite sure if it can be categorized as 4 stars hotel. I'm kind of leaning towards 3 "stars". The room is very small even we booked "alexandrite" room. No extra chairs in the room so if you expect any guess (visiting you while you're in town) - you should see them in the lobby. Overall, it was not too bad.
TravellerComfortable, very polite staff, shuttle bus to nearby shopping center.
TravellerThumbs up
Fantastic hospitality. Thumbs up to the staff. Very dedicated & prompt. Clean & cosy hotels at very good rates
TravellerGood value for money hotel in Surabaya
Excellent value for money! Staff were very courteous and attentive.
TravellerGood location, enjoy the Happy hour promo!
Was here for business trip, arrived at hotel for check in at about 4pm, only 1 person handling some guests. Take a while for check in. Room is ok, found some ants in the bathroom, and the air conditions make lots of noise, I think it need proper maintenance and cleaning. Breakfast was ok, lots of choices. what I enjoy in this hotel is the happy hour in the castle lounge (lvl 6) for the drinks. Overall was ok, good service and warm welcome from the team!
CRYPTO-FRIENDLY BOOKINGS
Your money’s good here.
Very comfortable friendly hotel
Very comfortable hotel with friendly staff and it catered all my needs and I want thank every one in the hotel for for their professional service, and one of the best thing I like most is the availability of fresh water in the hallway 24/7 usually when I travel I’m buying bottles of water, breakfast buffet was nice, pool was simply enjoyable, housekeeping was always clean and neat, the reception staff were always cheerful and friendly, the concierge very helpful. I recommended this hotel to my friends and I’ll stay there again because it’s good amenities and hotels professional staff and best of all everything needed from outdoors was within walking distance