Courtyard by Marriott San Antonio Airport/North Star Mall

8.0

Excellent

709 Guest reviews

8.0

Excellent

709 Verified Reviews

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Cleanliness8.2/10

Service8.4/10

Comfort8.4/10

Condition8.0/10

location8.2/10

Neighborhood8.8/10

Quality10/10

Value6.2/10

Amenities7.8/10

Great stay

Kristy, at the front desk was very helpful!

Needs a bit of updating

What was unique with the property was that it has balconies off of the rooms. The hotel was very clean and quiet. The beds are comfortable. My only complaint would be that the door to the balcony was very hard to open but other than that everything was very nice. The staff was very friendly and accommodating. We had a late checkin and Michael (I think that was his name) made check in a breeze after a long day of traveling. We sure did appreciate all of his assistance. We will be staying here again for sure.

The property management needs to set guidelines for traveling sports teams and ask that they respect other guests. The sports team on our first night was very well mannered … no problem. The noise of kids running in the hallways and slamming doors was constant on the second night of our stay. We ended u checking out a day early, as a result.

The rooms did not provide sound resistance. When people were walking and talking in the hallways-I could hear everything they said. They gave me an adjoining room. The man on the other side was on his phone. He was in an argument with his spouse. He was yelling and hitting something. I didn’t feel safe. I asked for a different room. The staff happily accommodated. All the staff was friendly-except one man. (Manager apparently) someone smoke alarm was going off in a room down the hall. Non stop. I went and reported it and asked if someone could check it out. I went back to my room and started packing up stuff in case we had to evacuate. After 5 minutes I went back down to ask why he hasn’t been up to check it out yet. He was making an omelette for a guest! I said to him are you serious right now? A smoke alarm has been going off non stop and you think making an omelette is more important? He finally goes upstairs and uses his keys to enter that room, without knocking. To his surprise there was someone in there. Crazy situation. He just had to reset the alarm and it finally stopped. Corporate said the reason he finished the omelette is because he knew it was just a faulty alarm and nobody was in there. Well that’s untrue. Clearly. Seems like they are trying to cover for him. The rest of the staff was so friendly. Room was clean. Bed was higher up than normal. I had to jump up to get in. I’m 5’4”. It was comfy but tall.

Rooms and bathroom is dated. Has a bit of a smell to the rooms.

My truck was broken into in the middle of the parking lot as we’re many others, if we cannot feel like our vehicles are safe than we are definitely going to be staying at the locations that ensure this type of security.

Are sheets had brown stuff on them and we had to change rooms but overall it was nice.

Great location

Great facility!

No sense of cleanliness nor friendly

This location needs major remodeling work. Carpet and restrooms were gross, the smell was terrible in the first room they gave us and they switched us over to another which smell wasn’t as bad but nonetheless still pretty bad for what we paid. The cherry on top was getting woken up by extremely loud fire alarm at 1am and not getting back into our rooms til after 2am and to top it off not getting any answers/communication from employees.

The front desk staff needs better customer service

La ubicación es excelente los empleados muy amables y atentos, lo que no me gustó es que no hay mucho personal que hable español.

I was placed on the first floor, and I can smell the greasy smell of cooking bacon in early morning from the kitchen, the sounds of dishes and people taking in the cafeteria. Also, the room smells bad.

Very Nice

Check in was easy. Beds were very comfortable and bathrooms were clean. Nice stay

Good location

Appreciated that they read my request for a quiet room and accommodated without me having to remind them

It was nice

Courtyard A Winner!!!

Got in late the front desk was supper helpful. We had two rooms. They were very clean, comfortable and appealing. Would defiantly stay again.

I would return another time

The other rooms doors are loud when they shut. Had a very good chicken sandwich. I told my server also.

average

Was great location for a one night stay near Laugh out Loud comedy club.

Good location!

Good value

We arrived and was no one at the counter

Great place had several dinning options with in walking distance

On our way home from North Texas. Needed to pull in and rest. We stayed here before. The beds are amazing and the bathrooms are super clean on top of the hotel. Staff extremely nice will stay again one in the vicinity really enjoyed the restaurants within walking

Pour un dépannage uniquement

J'avais quelques inquietudes en lisant certains commentaires. Il est vrai que l'hotel est vieillisant. Les tapis aux étages sont d'une tristesse. Ils font sales. Les chambres sont propres mais les meubles vieillisant, l'émail de la baignoire qui s'en va, ne donnent pas une bonne impression. La ventilation de la salle de bain n'etait pas nettoyée. La filtration de l'eau de la piscine semblait peu fonctionnelle. Dommage, apres une journee sous le soleil du Texas, ce serait un agreable avantage. La localisation est vraiment pratique. Il y a des fruits et du café de courtoisie. Les restaurants à coté, le centre commercial et bien entendu la distance à l'aeroport sont un avantage. Ca depanne, mais ce n est pas ce à quoi je m'attends d'un Marriot.

Elevators not working. Side entrances with keycard not working. Had to carry all luggage up through stairs and around hotel

Family reunion

I booked rooms for family reunion. When family arrived checked in went to their room a few of them rooms smelled of mold and mildew and couldn’t stay there due to health issues. Front desk accommodation them with another room with was better and some just went and got another hotel to stay. This hotel needs a full make over. My family was disappointed and had to spend more money to stay in San Antonio to be comfortable. Thanks

Nice

Great service! The room was clean and smelled clean. The location of the hotel is close to a lot of places to eat. We stayed there because we had to catch a flight early in the morning. It was a short drive to the airport.

Nice and quiet stay

I absolutely love this location and the people that work here. The rooms are always clean and the employees are welcoming. The area itself is quiet as the hotel is tucked in off the highway. Thank you

No hot water. Had to transfer to another hotel to take a shower.

Had to change rooms 3 times. Old rooms old carpet, tv didn’t work, dreary , mattress was hard had to sleep in a chair !!!

Good hotel

Thank you Ms Stacy she was fantastic and accommodated to any request. Great overall experience with her.

So close to the airport. Clean, really nice bed and decor in room. Gave us a snack bag when we checked in. There was ice water, juice and coffee available also.

Very clean, friendly service. And like that they had 2 different kinds of water for free to get and fruit by the check in area.

not the nicest bathrooms in the rooms - feels like an older property - but GREAT staff. Stacey at the front desk overnight talked me in when my plane arrived at 2 AM - she sent an Uber to get me and bring me to hotel (this is their standard after hours shuttle service) and was terrific. my shuttle driver this AM was the handywoman/service manager and she was super friendly and courteous. keep your peeps, give em all a raise!

The staff were super helpful and really nice. We only stayed for a few hours because our flights were late but the beds were comfortable and it was quiet, dark and cold just how we liked it

Last minute plans. Great price. Great restaurants in area. Quiet. Relaxing. No complaints.

Stale smell and no free breakfast

The smell of the room was bad because of the high humidity. The room was very humid.The carpet outside the room looked like it needes a good steam cleaning. Also, the hotel had advertised free breakfast but that did not happen. The only free breakfast was a banana. It seems like the restaurant has been converted to a Starbucks. The price I paid for this hotel ($126 a night plus tax) was not a good value. Not going back to this Courtyard.

Comfortable and clean

Great place to relax

I really enjoyed.

I did share my review directly with the front desk and ask that they have the manager call me asap. I have yet to hear from them. Some of the light bulbs were burned out in the room, the coffee tray was very dirty, room had 2 inches of dust all over hair in the sheets, tub and shower had some black mold, but the final straw was when I got up to use the restroom and turned the light on and cockroaches (babies) scattered on the floor!!!, and when I looked closer I saw a very dark dried on urine on the back and bottom of the stool The hotel is in a good location. This was our 2nd stay even after the first room wasn't anything to write home about.....I cleaned and didn't complain, but figured it was just an oversite, but this last stay may well be the last.....that is unacceptable!!!!!! and then to have the manager not call me back is a bad deal and very unprofessional.

Close to airport. Hotel is decent.

Close Proximity to the Airport, but weird location. The entrance is located off a feeder road, but you have to actually drive through a restaurant parking lot to get back to the hotel. Very odd navigation if you aren't familiar with the area. I booked a regular King room, but they put me in the Accessible King, which I wasn't super happy about. the sink has no countertop space and the shower just sprays out all over the floor. I also had a first floor room, and the windows do open to the outside and I wasn't very comfortable with that set up, being a single female traveling for work. But overall, clean hotel, good location, and friendly service.

nice location

Smooth and seamless check in. Very conveniently located but quiet.

Musty smell

Very nice staff and location. Hotel was clean and walking distance to several restaurants and the mall.

Overall great

The place was nice, rooms were clean & nice as well. Wi-Fi provided. No complimentary breakfast, which was weird for the price I spent. And the pillows sucked. But besides those 2 things, it was pretty good. My kids loved that there was an indoor pool. And the ladies at the front desk were incredibly nice. :)

The shower area apeared dingy and not clean. The carpeted area appeared dirty.

Extremely noisy, very little sleep was had. Basketball team stayed on our floor and was completely disrespectful of any other guests. Loud Noise level in the halls from 3am-8am with zero effort from the staff to correct the situation.

Clean and friendly staff

The room was comfortable and clean. The carpets in the hallway were stained.

Convenient area next to the airport and places to eat

Staff was very friendly & room very comfortable.

The room was extremely clean and everything was functional. The staff were friendly and attentive plus the location was perfect. I would definitely come again!

Stay here if you want to have your truck brkn into

Room too small and outdated. Staff was friendly but the only reason I am posting this review is that our truck got broken into and apparently it happens very often in this hotel after talking to some locals. Very disappointed with the overall experience, you can agree that when something like that happens and you receive zero support from the property management it leaves a really bad taste, especially if it is a common reoccurrence… read some of the other reviews.

Would definitely recommend this place as its close to all the local eateries

Great location

The staff was very friendly and our room was clean. Not having a microwave in the room was inconvenient and the refrigerator did not work very well. Overall, the room was fine, nothing spectacular.

It wasn’t the nicest courtyard that I have stayed in. I requested a 1 PM check-in which they said was doable, but my room was not ready until 4:15 PM. They were kind enough to hold our luggage for us because we had already gotten it all out of the car before we realized we could not check in yet. When we picked our luggage up, the lady at the desk gave us free waters, so that was nice. It just was not as updated As most courtyards, I have stayed in.

The bathroom door in the room did not lock. The mini fridge did not get cold; food was not chilled or kept fresh. Poor lighting. Very small sink area. A/C was set to low or high but periodically shut off for hours at a time throughout the night, so the room was very warm.

This place is a proper, regular hotel, with a Bistro, it is clean, and the staff is nice.

Awesome stay’

Clean and comfortable

Wonderful stay at this location. Check in went smoothly and front desk staff was very friendly. My stay was quiet and comfortable.

Rooms / restrooms outdated, need some renovations. Lobby, pool nicr

Loved this hotel staff very friendly when the second we got there. The room very clean and spacious. Definitely will come again.

Nice room - No Coffee

Elevators and hallways smelled funny - room was ok and had a comfortable bed. Have a problem with Hotels that charge for coffee - if I’m a guest you should be providing coffee for your people. Hotel had a thermos of coffee out in the public area and when I went to get some a staff lady was very rude and told me I had to pay for my coffee from the StarBucks - Really put up a sign and be polite to your guest. Ok that staff lady made sure that I wouldn’t be coming back anytime soon

Decent

Stay was great. Customer service was great and the bar and breakfast was even better!! Just a few minor things like small hole in wall..and other small blemishes and imperfections but overall comfortable stay.

Good location for airport but the hotel is dated and needs updating and cleaning.

No a/c

Great

Good and nice smooth !!The front desk Is so amazing to help us easy check in

This hotel needs updating. The bar was nice. The staff was very friendly.

My floor had sticky goo on it that I stepped in room 210 the patio door did not open the night stand was bolted to the wall and you could see the screws looked super ghetto, the bathroom was clean tho For a Marriott I would stay at the one across the street I’ve seen super 8 with nicer rooms But the lobby and staff are super nice it is convenient they pay for your Uber back to the Airport I would give this hotel a 7.6/10

Clean, cool, and calm!

The room was comfortable and clean upon arrival. There was no noise in adjacent rooms.

The staff was extremely friendly and helpful. They took care of the issue i had with the room fridge and immediately accomated me to another room with extreme ease.

Not what I have come to expect fro Courtyard. Very small room. Old worn furniture. Cracked sink and stained shower.

I did not like that there was no security which proved to be valid as my car was broken into and vandalized. The clerk was helpful as she offered to play back the video. For that reason, i will not use that property again.

Greeted us perfectly

The hotel need to be updated the a\c make a lot of noise like a Bus, the shower sinks a lot, the toilet sinks every 5 mins make noise , the phone didn’t work to call front desk bad carpets, the hair dryer didn’t work

Off the loop, but convenient for traveling around the city.

Very nice!

Very friendly staff and loved the indoor pool

I paid $250 per overnight stay and following morning realized, Breakfast is not included for this package. I guess I will skip this one next time. Hotel room is average.

The guest services were great!! But there was a few unfriendly employees, especially one lady that I smiled at and greeted her Good morning and she barely said anything. I totally understand that we have our day but why take it out on the guest.

Great customer service! The lady at the front desk was super sweet and very friendly!!

Maybe one or two staff that was rude but she said i was rude which is not true. I did not said or do anything wrong. She just guess it. She gave me a starbuck coffee after that after i said she was rude too !

Nice staff!

Hotel was totally average for cheap airport hotel, but the staff was much nicer than average & made a brief hectic stay much more pleasant!

Close to airport, shopping and Pappadeaux restaurant.

Great staff. Clean & nice rooms. Totally recommend

Room was nice and comfortable Fire alarm went off at 7am for no reason and woke us all up scared

We reserved this hotel for our anniversary and we selected this property because of location and that it says that’s they offered free breakfast. We surprise we went for breakfast and they told us that is we want breakfast we have to order and pay for it. (The prices are not worth it) we choose to go an have breakfast somewhere else.

Upon my late arrival I was greeted with a smile. Staff were helpful and courteous throughout my whole stay. Would stay again.

I want use it again

Great stay

When I arrived 2/26 there was no water but the check in staff didn’t inform me until I got upstairs and tried to wash my hands. The hotel rooms could use some updating such as a better television ( mine had basic cable) While there was no water the staff did step up and gave me several water bottles to take upstairs- I just think this hotel could use some property upgrades

Needs work

We were in the second and the room’s was really noisy as you walk. The floors were, for some reason, uneven. The doors wouldn’t close correctly. There were bugs in the restroom coming out through cracks in the wall.