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Conrad Hangzhou9.6Exceptional
69 Guest reviews
9.6Exceptional69 Verified ReviewsRead all reviewsCleanliness9.8/10Service9.8/10Comfort9.8/10Condition9.6/10Neighborhood9.2/10Amenities10/10
Exceptional
69 Guest reviews
228 Xinye Road, Jianggan District, Hangzhou, China. See map
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Hotel Description
With a stay at Conrad Hangzhou in Hangzhou (Jianggan), you'll be a 5-minute drive from Wushan Night Market and 5 minutes from West Lake. This luxury hotel is 4 mi (6.4 km) from Hangzhou China Silk Town and 4.6 mi (7.3 km) from Broken Bridge. Make yourself at home in one of the 306 guestrooms featuring MP3 docking stations and minibars. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Partially open bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Hangzhou? This hotel has 17287 square feet (1606 square meters) of space consisting of a conference center and 8 meeting rooms. Free self parking is available onsite.
Hotel policies
LGBTQ friendly
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety practices
- Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
- Contactless check-in is available
- Contactless check-out is available
Important information
You need to know
- Pool access available from 10:00 AM to 10:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Minimal age
Optional fees
- Fee for buffet breakfast: approximately CNY 193.2 for adults and CNY 96.6 for children
- Fee for in-room wireless internet: CNY 40 (rates may vary)
- Rollaway bed fee: CNY 419.76 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Chinese (Mandarin)
Amenities
Most Popular
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Other
Elevator
Concierge services
Conference space
Breakfast available (surcharge)
Laundry facilities
Safe-deposit box at front desk
Spa services on site
Multilingual staff
Free newspapers in lobby
24-hour front desk
Business center
Full-service spa
Spa treatment room(s)
Designated smoking areas
Grocery/convenience store
Free wired internet
Number of restaurants - 3
Conference space size (feet) - 17287
Conference space size (meters) - 1606
Number of meeting rooms - 8
Number of indoor pools - 1
Number of hot tubs - 1
Conference center
Parking (limited spaces)
Free self parking
Number of bars/lounges - 1
Free grocery shopping service
24-hour fitness facilities
Terrace
24-hour health club
Banquet hall
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Assistive listening devices in meeting rooms
Wheelchair-accessible path to elevator
Well-lit path to entrance
Hotel reviews
TravellerTravellerAmazing hotel, dont miss the mall , you literally have everything there, shopping food and so much more I felt home and the staff so welcoming and amazing ppl
TravellerGreat new modern hotel with amazing staff! Clean, great options for breakfast Room very comfortable I love it!
Travellergood
TravellerIt’s really a very good hotel in this area
TravellerEverything is great. Except the ciggarete smoke comes to our toilet.
TravellerThe hotel is super luxury, got a room on the 43rd floor with an amazing view. Very clean, quiet and comfortable. It's right next to an upscale shopping mall with good dining options. Overall, super happy, would stay there again!
TravellerGreat views and best lobby bar for quiet quality time
TravellerModern hotel with good breakfast. 10/10 would recommend.
TravellerGood service
excellent room service, clean and warm welcome
TravellerThe staff are very helpful, high standard hospitality, Nice room, ample space, comfortable beddings Nice view from room with its good location
TravellerNew hotel, large room with fantastic views, nice and friendly staff. Free vip service to take you to airport or train station. We really enjoy to stay there.
TravellerTwo Thumbs Up!
World Travelers Visiting from SF. Conrad HZ experience is one of the BEST! Manager Stephan welcomed us, checked us in one of the best view room. All staffs are warm, welcoming & helpful. Short walk to number of malls for you will have wide selections for shopping & dinning and amazing light shows every Tues, Fri & Sat. I will definitely come back and recommend Conrad to all of my family & friends!
TravellerHotel is new, easy access to subway and connected to Raffles City Mall.. Front desk check in staff friendly and professional... concierge helpful. Gym well equipped... indoor swimming pool looks great. However, you must bring your own swimming cap or buy one from them ... otherwise cannot use the pool... Never heard of such rules in other hotels. Point is this kind of information not published by the hotel in their website. Also , shocked to find that upon entering bedroom, housekeeping did not replace free bottled water in the bathroom, which was partially consumed by previous guests. No writing paper nor envelope in their stationery file, even after I deliberately left file open for housekeeping to discover. Buffet breakfast offer a wide selection of western and local food but it is the same food every morning... one can get bored with same selection every morning. Apart from these teething problems, service attitude very good. Just need more awareness.... after it is a 5 star hotel....
TravellerExcellent room and location
⭐⭐⭐⭐⭐ Great hotel with good amenities, good view, and next to the Raffles City shopping mall. After a late mid-night movie and just walk 2mins back to hotel. * Shanghai Tang soap * TWG tea * Dragon Well tea * Coffee capsules
TravellerA Great Stay
Overall experience was great. The hotel is brand new and the service was wonderful. The rooms were well appointed and the bed/lien was unparalleled. For a US business traveler, I had issues with the hotel’s internet and getting onto my VPN. This was the only hotel I experienced VPN issues at, but the hotel’s IT Director personally helped to address the problem. Jan, the General Manager is also very attentive and welcoming to his guests.
TravellerNew hotel clean n very nice view good stay for family
TravellerAll just fine!
TravellerExcelente
TravellerAmazing hotel. Everything just exceeded our expectations. Great room, amazing service from every staff in the hotel, good facilities, great placement, great view, good restaurants insiden the hotel. No complaints at all - it was even reasonable price compared with nearby hotels.
Crypto-friendly Bookings
Your money’s good here.
I would highly recommend this hotel to my friends and I myself would definitely choose this hotel whenever I visit Hangzhou again.