Condado Palm Inn San Juan, Tapestry Collection by Hilton

8.4

Excellent

290 Guest reviews

8.4

Excellent

290 Verified Reviews

Read all reviews

Cleanliness8.6/10

Service8.4/10

Comfort8.2/10

Condition8.0/10

Amenities8.0/10

Im get pissed to Hotel.com

Hotel.com didn sending my reservation to the hotel, so i cant check in at first night coz Reservation agent is go home already.. so i need to pay for first night untill next day the Reservation agent contacting CS of Hotel.com and solved my problem. But this is really dissapointed

Staff was very nice and accommodating.

The front desk staff is so helpful and kind. There is a small laundry mat on property which is extremely convenient. Its 5 minutes from downtown San Juan and 40 min from the rain forest. The pool is open 24hrs which is nice when you wanna relax after a day of adventure I absolutely recommend this hotel.

Convenience. All the restaurants and bars were within walking distance. My only complaint was that the beach was a block away but other than that great place to stay.

Friendly staff. I wish the pool area was bigger

Property included chairs and bikes which was great!

Property very run down, decent area but leaks everywhere in the building and there’s music playing outside all night.

Property is dirty and not well maintained. Pool area way smaller than pictured. One elevator working only and super small, everyone on top of each other squeezing in. Not on the beach with an ocean view. You have to walk to the beach

Wasn't fond of the resort fee per day but who dsnt. Overall chill and convinent

Check in took way too long. Desk staff extremely nice. Female manager not so much

Nu

One of the elevators broke in my tower It was very difficult

I loved the area and would actually stay here again. Only thing was our room being right by the elevator which was noisy and our showerss was dripping and you could hear that also. Other than that, I liked it here.

We loved our stay and can’t wait to come back!

It was quite noisy in our room because there was a speaker outside, by the pool, that was playing music at night. The music was not intrusive though

10/10

Hotel was nice and conveniently located to the beach. Only thing that i did not like was the small pool.

The warm welcome from the staffs and they were very helpful I disagree on paying for breakfast because the rate is too high

Great stay. Great location. Bathroom could’ve been a little cleaner

A block off the beach! Hotel facilities good, clean, kinda what you would expect, No bad surprises. The beach is beautiful, with an area for the hotel’s guests. There is an awesome chocolate shop just off hotel’s lobby. I’ll be back to stay at Condado Palm in autumn. A

Tired facility in need of updating, with few amenities, but friendly and helpful, staff in a convenient tourist area, within a quick walk to sand and restaurants. Overpriced but not a bad choice given the circumstances we were in (island-wide blackout)

I loved my room. It was very spacious and had everything I needed space wise. AC was nice and cold/adjustable. Bathroom was well stocked with towels. Floors were a bit on the dirty side int room but I just wore slides in the room to counter. I wipe down my rooms with disinfectant wipes when I arrive and I have to say nothing really picked up on the wipes, even the bathroom floor! I wish more free amenities were included such as breakfast but the beach and small pool area were cool. The gym was small but empty most of the time. The pool is also very small but I spent more time outside rather than in the hotel area. The coffee shop inside the hotel was delicious but the food wasn't great. The restaurant in the hotel is delicious. Overall I really liked this hotel. The staff was very nice and flexible. I had an issue with a noisy neighbor at 1-2am and they took care of it within 10 minutes for me.

was a great stay very close to beach and super close to old san juan will stay again when we return .

Was not clean

Mattress was hard. Noisy neighborhood. You heard everything in neighboring rooms, hallways and outside. Every cough, sneeze etc. Water was trickling all night from another room.

This is not beachfront property; the beach club is quite far away need to walk around 10-15 minutes. The cleaning staff replaced the towels unnecessarily even though we had them hung up (so much waste!) but never bothered to make the beds in the 3 nights there. Staff was friendly and professional. Cost does not match quality and resort fee is not worth it at all.

I feel like they’re a couple things missing, but overall great stay and experience

Just “okay”

I can’t say it was anything more than “okay”. My family and I stayed here for 5 nights. Being a Hilton property I guess I expected more. The lobby and staff was fine. The room and the hallway yo the room however felt like it needed work. The walls were wormed out and badly painted. In the room, I noticed the sheets were stained, one of our towels was torn. You have to make sure you ask for your room to be cleaned, otherwise it won’t happen. The first day, our room was cleaned but beds were not made because we had left something on them apparently. I don’t think I would stay here again unfortunately

Walking distance from the beach. Located in a good area.

We loved the location! Safe, convenient every thing is close by. Highly recommended!! when we come back, we'll definitely stay here. Great place.

A great experience

Very clean and convenient. Highly recommended

We’ve stayed here 3 times now and we absolutely love it!

It was clean and fun

My family has stayed here multiple times. Location is convenient, near beach, chairs and umbrella provided. A few areas of concern this trip: room was not cleaned every day nor bathroom necessities replenished without asking. Breakfast was changed from hotel lobby to restaurant and the buffet did not change at all. The selection was poor and they dont even allow a coffee refill.

Walgreens is right across the the street as well as a another store. Many shops and restaurants. The beach is only a block away which is wonderful. There was a lot of activities to do around the area and staff at the hotel were very hard workers and very accomadating. Everyone was kind but it was a little noisy with construction and the crowd walking the streets at night which was to be expected but nothing too crazy. It did not bother me at all and I very much enjoyed my stay! Would highly recommend!!

The balcony is very tiny you have to squeeze between sliding door & balcony. The room view pictured on the site looks nothing like it did in person. No water views only thing you can see was Walgreens. Loud noise from outside all night as well. We had a leak in the bathroom coming from the ceiling cause some pipe had busted they offered us a new room but we were checking out in a couple of hours so it didn’t even matter at that point.

Convenient location.

Friendly staff. The room was too cold and could not readjust thermometers, even when we asked for assistance.

welcoming hotel. Nice pool and hot tub. Rooms are decent sized, but a bit humid and sometimes not clean all the way through (we were ok with it)

Very helpful staff. Room as described. View and king suite was nice. Would book again - traveling with kids and they loved it.

Great property! I loved the amenities (24 hr pool, hot tub, hotel beach area with umbrellas and lounge chairs, restaurant, and chocobar). The staff were nice and helpful. The room was spacious with plenty of lighting and mirrors. There was a mini fridge and microwave. We stayed in the ocean view room on the 16th floor and it was such a wonderful view. The parking was convenient. There is also a gym. The location was great! Close to everything. 1 block to the beach. Uber drop off and pick up were easy. Definitely book this hotel, you will not be disappointed.

Everyone was so friendly and the location was absolutely perfect.

A nice property just a short walk to the beach. Should be a recipe for 5*. But too noisy and poor window shades made it impossible to sleep some nights. Bring your ear plugs to cancel out all the horn honking. It also felt like they were a nickle and dime resort with everything being a $$$ upgrade. Dont lower your base cost and then add resort fees etc o. top of it. Restaurant is git or miss. Good breakfast and then they served my wifr expired/rancid pork for lunch.

Would stay here again

Very cute place to stay. And staff is very friendly and very speedy.

It was fine my only complaint is when I checked in they gave me a room that smelled of mold and mold on the window sill. I was then switched to another room in another tower. There are no ocean front hotels as advertised

This hotel was an amazing choice for my girls trip! The staff was super pleasant, the room was very nice and clean it was close to the beach and plenty of restaurants! I will most certainly visit again!

Horrible dirty hotel. I will NEVER stay here againg. Filthy and dusty. My room was never cleaned until after hours. Upon arrival it was diry. Worst hotel I have visited in my life.

Very nice hotel,clean and staff was definitely the highlight. The hotel may need some fixing in the rooms but are clean and beds are comfortable. Coffee shop inside is a must go to and hotel is a block away from beach. Definitely coming back!

Great property. Close to everything. Was a bit of a homeless problem in streets around property but it’s to be expected in a larger city.

Very nice experience arriving at the hotel and checking in.

Close to the beaches, the beach club services included with the property are about two blocks away Guests may not realize that as it’s not widely publicized. Resort fees of $49 (includes tax) are charged daily It says it includes in room bottles of water but we didn’t receive a daily supply and only got fresh towels when we asked. Other than that everything was pretty good, continental breakfast is only for gold and diamond members, others pay a fee. But it’s so close to amazing dining options for all meals so we didn’t bother with anything more than their free morning coffee in lobby. In the busy center of Condado and some nights were noisy but that’s typical of any city

Convenient to everything, right in the center of The Condado. Great view of the ocean.

We stayed for two nights. Very walkable area. One block from beach. Tiny pool. Great restaurant downstairs. Parking lot attached with parking for a daily fee.

I stay here monthly. Great service!

I was very pleased with my experience at Condado Palm Inn. The view of the ocean was great. The hotel is about a block or so away from the beach but the view from my room still allowed me to get a great view. The room was clean and quiet even with nearby construction. The staff from housekeeping to guest service were really helpful. Every day, we were asked how were we enjoying our stay. The location was the absolute best. You are within walking distance of restaurants and shops.

All of the above… thank you! Looking forward to returning.

The room lamps were missing light bulbs this tells me lack of property maintenance. We were charged an additional $40 dollars a day in fees for “free water”.

block from beach conveniently located to shops and restaurants . the hotel is beautifully decorated chocolate cafe has great coffee . overall great experience.

Great stay. Penthouse recommended!

Good area

Nice

Great stay

Great customer service great location! Comfy beds and no noise. I will return to this hotel!

Staff and cleanliness excellent. Noice and beach attendant was weak.

Love the view from our room and the staff was helpful and attentive.

Very crowded beach area with no towels. Rooms were nice. Front desk was excellent.

Nice hotel. Convenient , food was good ! Friendly staff

Great

I had an amazing stay. The view of the ocean had me speechless and eveyone was great. I have already booked again.

great staff

The front desk staff were exceptionally nice and helpful.

Both nights we were there car alarms were sounding for many hours in the Walgreens parking lot facing our room. Also Condado seems to attract vehicles altered to be super loud or blasting music. Loved the restaurants and the beach. Parking lot and friendly staff were great.

Cleanliness was an opportunity and also hot water came and went . Front desk staff was ok , could have been more friendly. Location is incredible … great dining at hotel!

All fees supposed to be included had to pay $100 at check in

Such a beautiful spot and a wonderful stay!

The pool and hot tub were open 24/7 which was very convenient for us and the kids!

Great location and the

How clean and convenient it was great staff

In my opinion it's a pricy. Locks detail. After a long day. My room was not ready until one hour later after check in time. Full size towels were missing. My phone never had a dial tone. And my safe didn't work for the beginning issue was solved to then alter request help again.

Not anywhere near the value you pay for.

All the staff were friendly and helpful but we had no hot water. We enjoyed the pool and proximity to the beach and restaurants, but overall it didn’t seem to meet the quality standards of other Hilton properties.

One block from the beach. The pictures were deceiving. It looks like the beach is outside the hotel. They don’t tell you the beach chairs are about 5 hotels down from the beach entrance. The pool is small the hot tub needs maintenance. Room clean bed was comfortable I had a ok view no beach front. The breakfast was a bit expensive you can go out eat for less.

I liked the fact that the property is centralized in the tourist area. The property at the Condado Palm Inn on the other hand, is not what it was cracked up to be for the amount of money that I paid for 3 nights. I was truly disappointed.

Our room was in bad condition, informed the management of the poor state of the suite and was offered basically nothing considering the price of the stay. Would recommend anyone to stay anywhere else.

The location was perfect and walkable to all the restaurants, beaches, and entertainment! There was a lot of construction work going on and the walls are super thin so we could hear other people talking and cars beeping early in the morning and late at night. Balcony was small , you could not step outside on it. Overall, the hotel was very helpful with recommendations and we enjoyed our experience in Puerto Rico!

Great location

Super attentive staff!! Very convenient.

Potentially great

The hotel is perfectly located and the rooms were spacious and clean. The sliding barn bathroom door did not stay closed and the tv was mounted on a slant. Despite several attempts to resolve the issues i left the room in the same condition. Emerging.

This is the loudest room we’ve ever stayed in. Little did we know people just drive around honking their horn all the time. So that’s all you hear. Staff was great. Pool is a little small but other than that it’s a decent place to stay.

Good option.

Penthouse suite

We booked the penthouse suite. It was not ready at 4pm, we had to wait another 40 minutes. In addition, I requested champagne and rose petals before the trip and did not receive those in my room but then they remembered to charge me for it. That was disappointing because it was our anniversary. However, the front desk associates were super nice. We ate at the Chocobar in the meantime and it was really nice. I would recommend the Puerto Rican bowl and chocolate coffee. When we got to our room it was amazing. The penthouse suite was everything. The view was worth the wait.

No problems

Dining too expensive for the limited breakfast. The hotel was quiet, but too much street noise. Front desk staff extremely helpful with check in and check out and securing transportation.

Great stay

Excellent customer service

We always stay in this hotel, it’s very convienent, excellent staff and clean hotel.

Jorge was amazing and hilarious. Felt safe and very welcomed in the area. Will definitely be back and recommend to all friends and family.

The area was prime and close to plenty of main attractions and the airport however there was some trouble with the room when we arrived and staff wasn’t very responsive. For the price we paid I was not super impressed

Problems with the thermostat in the room were not resolved during our stay. Shower ran out of hot water due to Puerto Rico’s rolling blackouts. Staff was very friendly, location superb.