Our romm had leady shower head and water dripping from AC duct. Boyh issues were not fixed

Nice family place.

Muy buena atención, a un bloque de la playa

Our check in and check out experience were awful. The desk agent at check in let us stand there for 10 minutes without acknowledging us at all, not even a glance up or smile or "I'll be right with you" but chatting up the servers, housekeepers, etc. finally when I walked over to ask if anyone would be able to help us, he said the computer was booting up. Upon check out, we asked the desk agent if they could call us a taxi to take us to the airport since there were none up front, he called someone and said it'd be about 10 minutes so we thanked him and sat and waited. When the taxi driver pulled up, he ran in, gave something to the desk agent that had called him and then proceeded to charge us double what we had paid to go from the airport to the hotel. Terrible look for your hotel to have desk agents receiving kickbacks to take advantage of travelers.

Had a good hot tub and pool open 24hrs excellent!

Service was bad, room allocated was not cleaned, they had to move us to another room. Ran out of toiletries. Although the place is located conveniently.

Everything

It was amazing just wish the restaurant was open but everyone was friendly and my room was clean

Excellent service and location. Accesible and easy to find. Nice and spacious rooms.

Affordable

Building seems very old. The frames of doors and shelves in the rooms were barely attached even the shampoo bottle attached to the wall in the bathroom just unstuck itself and just exposed holes in the wall. We just let these things go as we were vacationing. Front desk lady wasn’t rude outeight but was not at all customer friendly and seemed to just hate being there herself.

It is a well maintained hotel, rooms and amenities are nice and modern. Staff very kind and professional. Great location for the beach and conveniently in front of Walgreens.

The room was not clean as it should be. No attention to detail. No service at this location at all. No one to help load and unload your belongings (bell hop). No cleaning. Lucky to just get the trash taken out and fresh towels. Staff seems to be bothered by the guest. Not a good feeling. Will not revisit.

Good

Great visit!!

This property is excellent: clean, safe, and close to restaurants, stores, and many beautiful places. Highly recommended!

Location was perfect and the staff was very pleasant. The bathroom has a barn door and although is very presentable it should not be for the bathroom because you can't secure it properly.

Staff was amazing and room was beautiful

Great customer service. Friendly and helpful. Clean. Affordably priced for what get. The Chocobar Cortes in there has great food and coffee. Would definitely stay here again.

I really love this place!!!!I felt so safe staying over here.

Great time

Beautiful view!! Staff was amazing from when k first got their to when i dropped off my key! Only issue i had was the last day when my family and i were leaving. We were on the 11th floor and the elevator got stuck. The alert button worked but the communication button did not. Sitting in an elevator 7 floors high with a 8yr old who thinks they are going to "not make it" for 25mins ALMOST...not quite ruined the experience. But overall great place to stay. Just get that communication button working guys!

Very helpful receptionist! We enjoyed our stay and the pool & jacuzzi was very relaxing

Location location location

Great spot, ideal for beach, restaurants and bars - easy access in to Old San Juan

We loved everything about this property!

This place is super convenient and a block from the beach. It’s across from Walgreens which is a plus. They have food, a bar and lots of space to work from a laptop or have meetings. At the beach, they have staff that will set you up with chairs and umbrellas.

Great place to relax

Love it!!

The location was perfect.

….

beachfront and many great eats are close to the area. nothing negative really.

My husband and I always stay at this hotel and we are in love. Always go back and would recommend close to nice areas and the beach.

The property is beautiful. Great location for dining, casinos, shopping, I will go back. Pool is great

Pros: - Convenient Location a few steps from the beach, restaurants and bars. - Friendly staff ready to accommodate any of your needs - Ample sized parking, comfy bed - Pool and spa opened 24 hours Cons: - Dated facilities, dusty rooms with some mold - 45 dollar a day fee plus your room fare, I forgot to read the fine print on this one, I would’ve probably stayed elsewhere if I’ve known. - Thin windows/walls meant that it was noisy, we actually requested a room change due to not being able to sleep for two nights because of the loud noises. - Breakfast could be better. Same 4-5 options each day. Overall it was our first stay in PR and the experience was ok, we will probably go with a better option next time we return.

Loved it there.

The hotel was conveniently located by a lot of great attractions beach, casinos, and restaurants. The only thing I didn’t like was the pool was very dirty, and a lot of the wall plugs didn’t work

Close to the beach

The beach was amazing!!!

Place is good. I paid for resort fees through my booking but was asked to pay them again when I checked in, even after telling them I had already paid. Room was good but had very noisy neighbors who liked to scream at their children. I would not recommend this hotel and will not stay there again. For the amount of money they charged, I expected significantly higher level of service.

Cool place to stay on business

Excellent

Fun and super chill

Our recent stay at the Condado Palm Inn San Juan was a mix of positives and negatives. Here's a breakdown of our experience: Pros: Cleanliness: The hotel maintained a high standard of cleanliness throughout. Front Desk Service: The customer service at the front desk was great. Water Quality: Excellent water pressure and consistently hot water. Cons: Noise Levels: Unfortunately, this was the major drawback of our stay. The noise levels were extremely high, making it difficult to get a good night's sleep. We could hear everything happening both inside the building and outside. The excessive noise significantly impacted our ability to rest and relax. Overall Impression: While the Condado Palm Inn San Juan has some strong points, particularly in terms of cleanliness and basic amenities, the noise issue is a serious concern. For light sleepers or those seeking a quiet getaway, this might not be the best choice. However, if you're a heavy sleeper or don't mind ambient noise, you might find the hotel's other qualities make up for this drawback. Recommendation: Consider your priorities when booking. If a quiet environment is crucial for your stay, you might want to look elsewhere. However, if you value cleanliness and good service over quietness, this hotel could still be a decent option.

Great stay

Great stay friendly staff

Very Nice

The walls and floor were damp and wet due to humidity. Not enough towels for 4 adults. Facility was in great location for easy walking to see the city. Bartender was very helpful and gave great vibes and super friendly.

Location is great, the staff are helpful and I found managing the AC to be a challenge

all good

Easy and nice

This property had its pros and cons. It was close to the beach which was nice and had all the basic necessities which is good. Property was clean and smelled nice as soon as you entered. Staff was not as friendly, but they weren’t rude either. For the price I would stay again but definitely not the best hotel. Also it does get pretty noisy so we could hear doors slamming and even the elevator so it may it hard to sleep. Overall not bad.

Beautiful hotel

Very close to the beach!

Excellent Location!

Love!!!

Overall great stay. Rooms did smell and feel a bit moist. Close to many great restaurants and Walgreens is right across the street which was very convenient.

Definitely going Back

Condado

It was good the only problem we got a room located on the sunrise so we had sunlight around 5:30 am

Room was clean and comfortable. Felt safe as a solo traveler

Las habitaciones que dan para la calle estan muy expuestas a los ruidos. En la noche es un poco dificil de dormir. La tarifa del parking es muy costosa para los que se hospedan. Lo demas esta bien.

I would say that was good.

The phone in the room doesn’t work the jacuzzi was very dirty we stay there 6 days never see none one to clean it pool the same no towels in the pool area you go ask for it and they say they will send someone with towels and never come parking is terrible sometimes it opens other times you have to go and ask for someone to open I will never stay there again.

Se pago por una habitación de dos camas full para 4 personas y nos dieron 1 habitación de cama king, Tuvo que dormir una de las personas en el piso, El piso del cuarto se moja cuando te bañas el agua sale por debajo de la alfombra, el olor a humedad increible, para botar la basura estaba sucio, requiero devolución de dinero y/o crédito por el mismo valor invertido por todas las inconveniencias ya que no pude hacer disfrute de las facilidades por lo mismo.Tengo fotos de todo y no me deja ponerlas.

It is in a nice area, but it is a bit pricey.

They had horrible electricity turning on and off at random times.

Location

Super friendly staff, very accommodating. Our front desk attendant even texted me to see how everything was going. Walking distance to multiple restaurants and other hotels. I loved that they had beach chairs and umbrellas saved for the guests and they offered free bottles of water which is a most walking around San Juan. The only bad thing is that I don't get my Hilton points because I booked through Expedia...

AC unit was leaking . Property is located in a very crowded place and doesn’t have private beach as shown in the picture .

Was convenient for my traveling on that side of the island

During my five-night stay at the Condado Palm Inn, I found it to be the most average Hilton property I've encountered. On the positive side, the hotel's location is highly convenient, with a Walgreens directly across the street and another convenience store nearby. Additionally, a beach, several restaurants, and souvenir shops are within close proximity, although the beach is not recommended for swimming due to strong rip currents. The front desk staff was helpful during check-in, making the arrival process smooth. However, the experience was marred by several disappointments. The property itself shows signs of neglect, with chipped paint, watermarks, and peeling doors. The housekeeping service was subpar, with rooms not fully cleaned on a daily basis, and the same sheets, including one with a hole, remained unchanged throughout my stay. I frequently had to visit the lobby to request towels, teacups, and sugar packs, as these were not replenished. Moreover, my personal blue towel went missing after housekeeping, with only a weak apology from management and no resolution. It is perplexing how a blue towel could be mistaken for the hotel's white ones and then be irretrievable. Lastly, check-out was frustrating as I had to insist repeatedly with the floor manager to have my refundable security deposit returned, despite having already paid taxes and fees at check-in and providing a receipt for the deposit.

Kicked me out cuz some one said I was naked on the balcony never again

Hotel was very clean staff friendly

Everything was so clean! The restaurant inside the hotel was so good!

The property is falling apart the paint is peeling off from the main entrance ceiling the bathroom toilet area leaking water all over the floor

Good stay.

Terriable

Property had funny smell in various room. AC had issues....leaking water in rooms. Damp sheet, comfort, Hot water issues. No hot water....different rooms then they say easy fix. Its no way Hilton Standards. GO stay somewhere else

Hotel shows signs of age and weather, but the Condado location is great with lots to do nearby. Great for a short stay.

close to beach, easy access to several areas.. had to request linens in the room due to not having them one day, and the floors weren’t the cleanest. but overall it was a good stay

Adan, genesis, Frances, where very nice easy check in, and staff very attentive

The water kept going on and off so it was prolonging everything. The air conditioner dose not go off so it was freezing. Its been 10days i haven't received my deposit

It is very important the first contact client and welcoming staff. The need to be more detailed explaining the hotel amenities during the initial process and more lively.

Overall enjoyed our stay

Good service

I only gave this rating because my fiance and I fell down the steps of the Jacuzzi and we weren't even drinking! They should definitely put something on the steps to prevent others from getting hurt!! Other then that my stay was perfect from superb customer service and excellent con leche at the chocolate cafe that's attached to the hotel. Oh I also didn't like the extra cost for parking

The bed was very comfortable and the room was very large I was in a corner unit. It was in good condition but it's very dated and needs updating I think Hilton just bought it recently there is no construction going up next door so you have to be ready to get up early in the morning pretty much at sunlight which is 6:30 now. No hot water but I have found that it pretty much every place that I've stayed at and I traveled all around the island along the coast I think just two places had hot water

Great location.

Stay was great. Will definitely be back! The only complaint is that the bikes that came with the room weren’t available.

It was very nice . Very good service

Njce

Enjoyed my stay

This hotel has a great location near the beach, shopping, restaurants, entertainment, and the highways.

This hotel is across the street from the beach but the hotel has chairs on it. Staff was amazing place was very well maintained and clean.

Had so many roaches in our room and when we told the front desk they didn’t care and didn’t look surprised that we told them that they had roaches like as if they already knew and our water was shutting off in the middle of us showering and when we would call the front desk they wouldn’t answer the phone

If you’re going to Puerto Rico, I recommend this area very convenient and family friendly

Worst hotel I've ever stayed at!! I don't know what was wrong with the plumbing and their whole system but the bathroom constantly smelled like sewage, and I know what you're thinking, but i was constipated the entire trip. Maybe it was the rancid smell of the restroom or that I didn't feel like eating much because the smell made me wanna vomit. I stayed there for 4 days and mentiomed the issue when they came to do the turn down service the morning after I checked in. I was told that they would have someone come check on it, they never did. Secondly, the A/C unit leaked at all times, more so if you turned it off, which I did. There lies the third problem, I run cold so I prefer to sleep with the A/C off and when they realized this they proceeded to lock the thermastat while I was out and did not inform me of it. I called the front desk that evening to tell them about what had happened and ask if they could unlock it, they said they would send someone up and never did. I asked the next morning when they came to turn down the room and I got the same runaround. Lastly, they do the bare minimum for housekeeping, they don't replace the dirty towels unless you leave them on the ground, and I'm not even positive about that. As I whitnessed first hand, they just roll or fold up the dirty towels and place them back or give you "new" ones that aren't even clean. All I can say is that the staff seems nice, but they're just being fake, they won't do anything to help you.

Great staff very helpful to find the best beaches and tourist spots

We arrived slightly earlier than check in time. An hour. We were told room not ready, enjoy pool. Pool was super tiny and packed with people engaged in a rough volleyball game. Check in time came and went. We weren’t checked in till 30 min later than 3 pm Zero compensation.

Close to everything!!

N/A

Great service and location. However , Property shouldn’t be part of Hilton. My room was old, missing a glass shower door, water had no pressure or cut off time to time, a/c unit and the temp controller is locked. you can’t change the temperature. Location is BUT this Hotel IS NOT on the water as pictures suggest. Super limited beach and chairs.

good