Comfort Suites Houston IAH Airport - Beltway 8

5.6

Poor

213 Guest reviews

5.6

Poor

213 Verified Reviews

Read all reviews

Cleanliness5.4/10

Service6.0/10

Comfort6.2/10

Condition5.2/10

Amenities5.0/10

Nothing

While linens were clean, the floors in rooms, hallways, elevators were not. The free breakfast did not look appetizing and was very sparse. The "hot" water and coffee were luke warm at best. Many repairs were needed around the entire hotel from the entrance way where you had to pull open the sliding doors and there were no luggage carts.

Lack of good administration

Woke up to coach roach's in the bathroom. Not good

roaches everywhere, every layer of bedding was dirty with yellow stains everywhere. When I requested for extra pillows( only 3 on a king bed) they staff said they didn’t have any extra pillows. There wasn’t housekeeping staff so I had to pick up clean sheets at the front desk. there was mold in the bathroom and the ceiling was coming apart. I wouldn’t recommend this place to my worst enemy

Never would I stay here again

We arrived tired and late after a long day of travel. The first room they tried to put us in stunk of mildew and had dirty sheets. The second room had a live roach in the tub. We stayed in the third room because it was actually clean and we were too tired to get another ride share. The water is full of rust visible in the toilet water and sink water. If we had our car with us we would’ve never stayed here.

A

Needs improvement

The room looked clean. The bed was comfy. It was quiet. Breakfast was decent. The room smelled musty and in need of repair and upkeep.The carpet was stained, chipped on the walls, furniture and bathroom door. A roach showed up.

Never stay here.

The place is disgusting, we stayed there because they cancelled the flight at the last minute, we paid in cash through the app. When we arrived they couldn't find the reservation. The employee said "you had to arrive before 2 in the morning." The guy didn't know what to do, he had to call someone to look up the information. 55 minutes. later they gave us the key to a room, the room had no heating. The hotel is literally falling down. Nothing works. Doors don't open, everything smells rotten, nothing is clean.

Nome

Mold, bugs, holes in ceiling and water damage. Rusty bathtub, dirty rooms

ROACHES! Lady on staff for the night told me to stop crying when I brought up the issue.

The room stinks of humidity and the air temperature cannot be controlled and is very hot.

Breakfast was very limited and not good at all. Also a roach crawled out of the microwave when I opened it. Plus the AC in our room didn't work.

I didn’t like that they had an attitude when I asked for towels and refused to give me some, and they also had roaches in the room. I called the 1.800 number they said someone from the hotel was going to contact me in regards to the complaint and till now no one has called me.

The rooms looked like a mess, with broken door handles and cracked sink. The walls were scratched up too. Was moved to a secondary room in which the closet door was falling.

The pool was disgusting.... & The breakfast wasn't that great. But the bed was very comfortable & the room was nice & roomy

cancelled stay before arrival after calling and notified needing a late check in. Then room that smelled like something died in it. The smell hit you in the face when you walked in. The shower had stains. The tp was not on a holder and the sheets where dirty.

Dirty rooms with pests. Staff is lazy and rude! There was also a room with multiple men going in and out all night.

Lobby was beautiful but the room had roaches. Furniture was beaten up. Beds were clean.

I don’t normally right reviews but for safety of others here’s what we found. Pulled up to the hotel and there was just a hand full of potholes that could wreak a car they were so deep. Went into the building and it seemed normal and decent enough and then we got up to our room… and disaster. The room was spacious but the door security lock was broken off, the shower was leaking, the toilet moved if sat on, the closet door didn’t have a knob to open it, and we found a card on the floor that looked like it was used to attempt to break into rooms. We moved the couch in front of the door in fear of safety.

So gross. Don’t stay here.

The most disgusting hotel I have ever stayed in. I did not sleep because the beds were too gross and there were roaches crawling around on the bathroom walls. Hallways smelled like cigarettes and walls are too thin.

Wash your sheets clean the rooms better at this location…

Smokey and dingy with a touck of small roaches.

I didn’t like that there isn’t proper maintenance done. The walls are dirty and a dry wall patch. The fire alarm was torn off the sealing and there were little insect visitor. Overall, never going back.

Smoking smell very badly no water in the bathroom and insects

Checked into hotel less than 3 minutes we were checking out. Walked into the hotel room as was greeted with roaches. Still waiting on my refund

Do not stay here

The momemt we walked in there was a foul smell, i immediately checked the beds and there are bed bugs and roaches on th floor snd walls just crawling. My family and I got out faster than we came in and thankfully the hotem refunded us and they did not seemed surprised as if they already know about it.

The refrigerator didn’t work. It has roaches & moths. It looked like it was falling apart. The elevator was trashy. Just not a good look

Immediately upon entering the property I noticed that nothing appeared to represent the photos online. At checkin I inquired about pool and laundry areas, and was told that they did not have either. Disappointing as a truck driver. I was given my keys and went to the elevator which was dirty and had broken components. As I walked down the hall I could smell smoke as if others had smoked cigarettes. This was supposed to be a smoke free building. Once I entered the room I was very dissatisfied with the overall appearance and smell. I walked over to the bed and saw bed bugs and a roach on the wall! I immediately left and requested a refund which was granted without any question which is probably because they are very aware of the condition! Purpose of this review is to save others from wasting time and money! DO NOT BOOK AT THIS HOTEL!! FYI at checkin I overheard the person in front of me request another room because the one she had been assigned didn’t have a TV… yeah it’s that type of place.

Lots of random people walking the parking lots

I stayed in room 106 and this room had several, at least 6, roaches in the bathroom. Also the front curtain was rigged up and ghetto

My stay was very safe and wonderful.

Smoke detector "chirping" requested batteries twice! Saw the small roach, then the big one! Stains on sheets! Booked this hotel because it advertised airport shuttle, NO Shuttle! Missed flight this morning trying to get a ride to airport!

They have not given me the room

Too tired to leave right away

Checked in at 2 am due to a late flight. Desk guy was not especially cheerful but that’s understandable in the middle of the night. As soon as we opened the door to our room, we saw bugs on the bathroom floor scurry from the light. If we hadn’t been so tired, would have left right away. Bed was uncomfortable so we might as well left. Made a reservation elsewhere 1st thing next morning & checked out.

Never stay a day at comfort inn and suites

There were roaches and mold the price was 107 and they charged 140 at the desk to get an extra day they even had roaches by the breakfast.

The staff was extremely rude it was very dirty and even the room stunk

Unfriendly front desk lady. Bumps hang in front of the hotel drinking alcohol I'm sleeping in the lobby. The carpet inside is so smelly and cleaned. The room roaches inside the room and the bathroom Very dirty towels. I Travel. across country. I've never seen as filthy as this place. I will never recommend anybody to go to this playes.

Buen hotel

Roaches on the room

They did not have a room for me.

No lights

The Worst Ever!

The hotel was advertised as having available rooms, but what it did not say was that it didnt have electricity. Hotel guests were sitting in the dark, in the lobby and smoking right outside the front door. The hotel staff was rude and short-tempered.

Woke up to no water

My family did not stay the elevator was nasty trash and candy on the floor the hallway smelled like cigarettes the room was not clean it had mold around the tub and the shower knob was missing. The customer service with the receptionist at the front was really rude.Also another customer was complaining about mold in there room as well.

Roaches were in room, one actually crawled on my arm while I was sleeping! The hotel smelled horrible and had bad customer service. Worker had me wait at least 5 minutes to check in and when she came she was on her phone and act like I was inconveniencing her.

Overall, it was a terrible experience. The service was very poor and rude, and the room and the hotel were dirty. I won't stay in this hotel again, for sure. The shuttle service was not available. I was told that the engine of the van was broken. It was not convincing.

The elevator worked well from the first floor but the second and third floor had signs saying it was out of order. It would take you up, but not come pick you up from other floors. The stairwell from the third floor required a lot of force to open fully which would have failed a fire safety inspection.

Great stay

The breakfast is not good staff r so rude

Roaches in the restroom

The staff was super rude. I understand they were very busy but there is no need to be rude. We were told our room would be ready at 2. Our room wasn't ready until almost 5. They gave us another room that was ready. I don't understand why they didn't do that sooner. We had to wait 2 hours for a room. The room was dirty. The sheets had stains and holes. The elevator didn't work. The ice machines didn't work. The pool was discusing and unusable. The pictures online are very misleading. We ended up only staying one night and checked out early. We would not recommend this hotel to anyone.

.

Ok

The first room (101) had been occupied by a smoker but the staff was able to move us to another room which was satisfactory. The ice machines on levels 2 and 3 were out of service.

The room was filthy, stains on rugs and bed, cockroaches all over, strong paint smell in the room, mold on curtains, dig barking in other room… we decided to leave and book at an other place.

Room was comfortable and clean.

Will not stay here again.

Customer service was ok. When I arrived to check in there was a customer complaining about a bug in her room. My room was ok but the restroom was a little dirty. The doors were dirty the restroom itself needs some repair. The luggage rack was broken. The ironing board was falling apart. The room door lock was broken and it looked like it had some type of water damage. The shower curtain rod was broken. The restroom on the first floor was flooded when we got in. We will not be staying here again.

Place is horrible. Restroom was completely dirty, holes in the wall and the front desk was very rude. DO NOT waste your money go somewhere else. The whole place smells like smoke and mold

More than I actually expected

Everything was broken elevator gym side doors room keys Shower would not function

Confusion with rooms. Lack of communication between staff. Ultimately caused a us to be uncomfortable. Items missing from personal belongings. Never returned, no compensation or refund, credit etc. Will NEVER STAY HERE AGAIN

I got bite some beg bugs

Very dirty hotel…..no vending machines….we were stuck in Houston because of a cancellation flight….got this hotel and very disappointed

Probably the dirtiest hotel I have ever stayed …

There was a pile of snot like substance on the table near the front water cooler in the lobby entry which was extremely disgusting to see. There were cockroaches in the bathroom. Drywall was also peeling off the walls. Finally, the walls were very thin. We heard the people being loud in the room next door very late at night. Yelling, screaming talking very loud. They were also smoking weed in the room next door and the whole hallway and downstairs airway reaked of marijuana. The staff were dressed in sweatpants and hoodies…It appeared there was a major lack of cleanliness and standards. Clearly a lack of leadership. Will never be staying there again. It was disgusting.

Hotel seems beautiful from the outside but the condition of the beds, linens, carpet and damaged walls. Yikes! Not to mention the small roaches running around throughout the interior. So sad if this is what we are showing our visitors from other cities and countries. Shame on this hotel!!! I will not be back

Did not make it. Airports were closed, because of storms

Have been staying here for sometime, the on going problem is inoperable elevator, has been this way for months .

The MANAGER ON DUTY WAS AWSOM

It was great

We had roaches in our bathroom. There was no working phone in the room. There was no working laundry or elevator and the pool has been empty since Covid from the looks of it…All the breakfast drinks were watered down… It was awful wish I could get a refund….

Good average property

When we got to the property we noticed a few of the homeless living in the lobby. The music was incredibly loud, and the front desk person couldnt be bothered everything was broken. The airport shuttle, the elevators, the side door to the outside.The room smelled of terrible cologne, that gave an instant migraine. We had a room with two quuen beds, one bed didnt have a sheet on it.I asked the front desk for a sheet and they didnt have one clean. During the night, we complained several times of the fights going on above us. We were up until almost 2am waiting for the upstairs room to stop. When I went to catch my flight at 5 am the next morning, one of the homeless people living in the lobby was standing in the hall just staring down the hall. I took my dog out and came back in, I grabbed my bags and went to check out. As I started towards the lobby he tried to block the hallway. I told him my dog was not friendly, and he told me I shouldnt threaten him. I checked out and will never return. The hotel is in terrible condition, safety is a major concern.