Comfort Inn & Suites Houston I-10 West Energy Corridor

7.4

Good

190 Guest reviews

7.4

Good

190 Verified Reviews

Read all reviews

Cleanliness7.8/10

Service8.0/10

Comfort7.8/10

Condition7.4/10

Amenities7.2/10

The hotel sucked

The experience was horrible. The room was not clean. There was marijuana paraphernalia left in the room. The countertops were not sweat. They were holes in the wall. The room look like it was in the middle of a renovation not to mention the guests were running up and down the halls, smoking weed I checked out a day early I would like a refund

No hot water at the tap in the lavatory. Freeway noise is excessive. Breakfast is minimal with watery coffee & limited choices.

Parking lot in poor condition. Muddy parking spots. Halls ways are worn from traffic.

Being renovated?

Is this hotel being renovated? Shower tiles and fixtures were new. Toilet was older and filled with noise. Seat cushions were made of one fabric and the rest of the sofa was a different color and texture. Some bar stools in the breakfast area were torn. The hotel was clean

A nice place to stay

Small spot within the city convent for shopping

Convenient getaway to give out of town guest and they are near very good eateries !

Veryy happy with service and cleanness of the hotel. Priced right

Housekeeping rushing me out my room at 10am. Check out is at 11am. Please allow guests their full stay without being hassled to accommodate housekeeping cleaning.

Roaches

Front desk lady was incredibly sweet and helpful!

Horrible stay in the beginning of winter.

The room was a bit tired, but functional and could use a bit of updating..

#

Stay if you want your car broken into

It was horrible the first night someone broke a window out of my car. The staff could have cared less. I will never stay here again. I was so scared the next night. Do not stay here or leave anything in your car if you do stay here

It’s a clean and comfortable hotel

It was ok

Disappointing

Very disappointing experience. No Kleenex (facial tissues) in the room, no cold water from the bathroom sink, and no soap that could be easily found in the bathroom.

N/a

Disgusting place to stay. Unresponsive manager.

This place was absolutely appalling, filthy and disgusting. Walking out of the elevator onto the third floor it smelt of paint. It was not a subtle smell, it was potent. Walked into room 320 and the smell of ammonia was strong. Could not take a breath without feeling suffocated. Went back to lobby and they gave us room 520. No smell on the floor or the room. However, upon inspecting the bed, there was a huge blood stain on the sheet. Went back down to the lobby where I was offered sheets, so I could change the bed. Two rooms, both gross so we decided to leave. Walda said the manager would call us and he never has. We have called, left messages so we could get a refund and the manager has never returned a phone call. He’s also never present when we call either.

Front desk person was very nice, friendly and helpful. Suggested places to eat.

For the price paid is worth it.

Terrible establishment

Didn’t stay here felt unsafe in the environment and customer service was terrible. I just trying to get my money back.

toilet chair was broken and the sink in the toilet was blocked I called service desk several time and she said she is alone and can't help me right now.

Affordable and comfortable stay in West Houston. Beds were comfortable, shower was strong and breakfast was better than expected. Definitely worth the price.

Probably won’t pick again. Although the staff is pleasant, the hotel room is very old and the area we are located is very sketchy.

The Bathroom was not clean, dirty towel on the floor, floor very sticky, and red substance behind the toilet, blood I think. The manager had some one re-clean the bathroom. I think the facility is undergoing renovation; the flooring have gaps around the base, the is fresh, but the door and shower hardware is corroded. I hope they get this corrected soon.

The bathroom was not cleaned well from the last guest. There was a dirty hand towel in the floor and what looked like blood on the floor around the toilet. The manager had it all recleaned quickly.

Great experience! We had lost power as did most of Houston and we booked our stay not expecting much. Wrong….the staff was making and welcoming. The hotel and rooms were amazingly clean and the bed was comfortable as heck. They also offered a great breakfest.

It was updated and very clean

The place needs some attention. Parking lot has trash and construction trash out in visible areas. There is paint cans just laying out in hallways. Ice machines don’t work.

False Advertisement

Looks like they had started some renovations but it all looked half done or poorly done. I’m not sure. Not at all the quality I expected.

everyone was so nice love this place

Great for a quick night stay. Clean and staff friendly.

The AC was not working in our first room and it was as hot but the front desk worker helped up out and change out room fast and with no problems ever thing else was great

We were removed from this property a day after check in due to a misunderstanding. The staff didn’t want to hear us out. We lost so much money on this property.

Cold showers and dirty facility.

Not the best choice of stay!

Very nice place

The shower didn't work properly.

Nice clean please, would definitely stay again.

A

The Property is under renovation, but the rooms that have been completed such as ours had very comfortable beds, fresh paint, flooring and new tile in shower, looks great. Staff was very friendly, professional. Good standard breakfast options, with some hot items like bacon and eggs. Excellent location and quiet, great proximity to food/dining options as well.

Awesome bed

Clean facility. Friendly staff. Not a lot of variety for breakfast. Water was brown. Couldnt take a shower the first day. Could barely do anything. By ay 2, it was clear after we complained. Not sure what they did differently. It was not the best, but it was nit the worst. Not sure if ill stay there again either

It is goog experice

Needs more light in the bathroom

As good as a two star accommodation gets.

Nice

Nice staff, quite, clean, will stay again

It was a decent stay.

My parents stayed here for the weekend and had issues with the cleanliness of the room. Upon arrival in assigned room there was fresh blood stains on the curtains and/ or bed. They were accommodated by their room being upgraded However there were shady characters in the area often.

It was a nice simple stay. Nothing too fancy yet not worn down or anything bad.

For the price, it is nicest motel I’ve stayed

There were roaches in my room and my catalytic converter was stolen during the night. This place is a dump

Hair dryer was missing a back piece for safety and sucks up my girlfriend's hair, staff came and took pictures and we were told that a manager would reach out to us to which he never did

The staff was nice and helpful! I recommend it to stay in.

Price was right

I had an problem wit my air the 1st nite, i checked in but the staff was very nice and helpful and moved quickly to solve the problem quickly

Desk clerk hung up on me 3x.

The staff was horrible. Up keep of property was poor

The lady in the front desk she was very nice and helpful

All was ok. Not impressed by the service but offering the basic

DO NOT STAY HERE

This place is gross. Don't stay here. Felt unsafe. Building has leaks and water stains on the ground floor ceiling. A/C kept kicking off and on on its own every couple of minutes; toilet would not flush normally; bed was not very comfortable, wound up sleeping in the chair. Fridge did not cool my drinks properly. Cranberry juice was not working on the breakfast drink machine. This place is being worked on right now, and they are just throwing the garbage and debris in the back parking lot....disgusting

Its a nice place

Everything was good. It was just the bed i was itching alot

All was good.

Parking

The room was clean and staff was friendly

It was a good place to stay but the lady at the registration was too dry for a customer service agent. Barely had eye contact without any smile. Didn't feel welcomed AT ALL!

Great price and location. TV didn't work in first room, but we were traded to another room and I was able to check the TV out.

This is a very quiet hotel, the front desk staff is so accommodating.i would live in their once am in town again

No Breakfast, the Breakfast area was empty,

Very nice and clean. My only issue was the shower water didn’t get that hot

Staff needs nore training

Excellent customer service

I'm just so happy i chose to stay here. Staff was very nice. I got a good night sleep, pillows and mattress was just right for this momma bear 🐻. I will be back. This is my place.

Very safe and clean