Colonial Plaza was having trouble with their hot water so they kindly offered to put us up at another hotel at the same price and went out of their way to assist us to get there

Awesome hotel, great value.

Staff was amazing and very helpful. Breakfast is diverse and rooms are big and very clean.

Terrible hotel which I do not recommend to anyone. Bathroom conditions were horrible, not even good enough for a 1* hotel. It badly needs to be renovated. Not to mention that there was no hot water. The room was cold and it was very dark, there were several missing light bulbs. The only consolating part was the big bed. Do not go there. Book somewhere else.

Nice place. Great value. Excellent staff.

The location is the best part, very convenient right on Plaza de Armas. Also nice staff, clean beds and hot shower. The shower was hot but the shower curtain pole was broken and had to be elevated, leaving a gap underneath that soaked the bathroom while having a shower. Also, the shower floor does not have an inclination, so a lot of water stays there between showers and has to dried by hand - not cool! It lacked place to hang clothes and shelves for the toiletries pouch - overall not practical Breakfast was good with bread, fresh fruit, juice, coffee. Scrambled eggs was not warm so we stayed away from it.

Great location, right on Plaza de Armas. Staff was really amazing, they were very accommodating with a request before our arrival and also were very sympathetic with us suffering from the effects of the altitude, bringing us tea and checking in on us for breakfast, etc. Breakfast was really nice, mostly continental style with fresh fruit, bread and coffee/tea - also scrambled eggs but it was cold and we did not touch it. The room was clean, roomy but not ver functional - no hangers, no shelves in the bathroom, the shower was good but the water would never totally drain from a day to the next, leaving a moldy smell - we started to dry the shower floor with the used towels, which helped.

An ok hotel located right on the main plaza. Not bad for one night stay.

It was awesome!

The room was spacious, and a wall heater was handy. The breakfast was good (fresh fruit, juices, breads, cold meats, cheese, scrambled eggs, coffee) and the staff arranged our boat tour and taxi ride to the airport afterwards very expertly. The location was very handily located close to great dinner options, and also close to the walkable central district, but not so close to the port where the boat tours run from.

The hotel bathroom was Not very clean, water pressure very low, rooms not very clean.

Hotel is in a great location. We were given a room on the 2nd floor and there is no lift, which is completely understandable but when your at 3800m climbing 2 flights of stairs after you've forgotten something isn't fun. The hotel is cold, but they will provide you with a heater when you ask. The breakfast is underwhelming.

Great staff Very friendly Right in the center of plaza And next to some great restaurants

Great location. Excellent service. No hot water the first night and the Luke warm water just dribbled. Plus, the room was above a service area so there was loud talking and dumping of water right below us that echoed up until 10:45 pm. But, they switched our room the next night per request with no hassle. Yay! Hot water and water pressure.

Nice hotel and great staff

Close to plaza de armas. Reception is really cozy and the only good place where wifi works. Rooms were okay but water presure could be better but overall a good stay with excellent location.

Pretty good

Good overall but the street noise was bad with holiday music and fireworks starting at 6 AM and thin windows. Other hotels on our trip offered free drinking water but not this one except for hot tea.

Great stay!

We stayed for just one night before heading off the islands but ended up booking another night when we got back. The staff were super friendly and we both had one of the best nights sleeps since we arrived in Peru. Highly recommended staying here!

Budget hotel well positioned in Puno

Perfectly comfortable hotel given the price charged. Young group of people running the services who are keen to help and please. Points to note, don't attempt to have a shower in the early morning as hot water is not always available then and, because of the courtyard nature of the reception area, noise does echo around the hotel which is an issue when you have people leaving early in the morning for trips or the hotel so if you are a light sleeper this may be a problem?

Nice , quiet , close to downtown

We loved the Hotel If you want a simple very reasonable priced clean place to stay with a little Peruvian flair this is it

Recommended in Puno

this hotel is perfectly located on the main square of the city, 100 m from pedestrian tourist street

good service and good price

wonderful and staff in hotel help me a lot, l highly recommend this hotel to others