Clark Marriott Hotel

9.0

Wonderful

188 Guest reviews

9.0

Wonderful

188 Verified Reviews

Read all reviews

Cleanliness9.2/10

Service8.8/10

Comfort9.0/10

Condition8.8/10

Neighborhood7.4/10

Amenities9.2/10

Reserved deluxe two double bed room but got a one bed room with a pull out couch bed. Was not very happy.

Great Experience

Great experiences from check-in to check-out. All staff are friendly and provided the best service. I'll definitely comeback and stay longer next time.

A Gem in Clark!

A gem in Clark! Everything you expect in the hospitality industry is in this hotel. Cleanliness of rooms and outlets, service and friendliness of staff in all departments, decor and comfort of rooms. I could not find fault!

Family Oriented Hotel in Clark!

The best Marriott experience by far! 5 star in cleanliness, service , facilities! Will definitely stay here when in Clark!

Staff are exceptionally welcoming and friendly.

Hotel staff makes this hotel 5 star

Love it for family

I love this Hotel!! Friendly and convenient

service and food.

Staff are friendly. Clean hotel. Nice pool

Overall the property is very nice, clean and staff are great. Only issue was, I reserved two rooms but the other party didn't come. I tried to cancel one of the rooms but unable to. I understand the Hotel 24 hours cancellation policy, however, I made the reservation within 24 hours of my arrival. I wish there was exceptions to the rules. Thank you, Nelia Springfield

Overall service provided was exceptional. Jonas on the concierge, Max and Jess on the vallet and Chef, Ron and everyone served us with a great care every morning on our breakfast meal. We are definitely coming back again next time. Thank you

True 5 Star.

Great stay!

I needed to change the date, because I couldn’t go that day and Expedia wouldn’t give a refund not happy with ecpedia

Allen, the concierge, did welcome us with a great warm personality. True and dedicated to his job. Check in process, Faith, made it quick and efficient. I salute people like these. Thank you all for the amazing stay!

👍

Great stay!

I booked my stay through Hotels.com and selected the option that included dinner and breakfast for 2 which I paid for. When we checked it we were informed that there were no meals included in my booking. I had to chat with an agent of Hotl.com nd ask him to call the hotel to verify thatthe meals were included in my booking.

NA

Excellent service, breakfast is sooo great.

Friendly staff. And beautiful facilities.

Excellent. Will definitely stay again

Wish the room was bigger.

The location was middle of nowhere, there are no transportation to/from city

Over all, it was a good stay. Nice beddings and pillows and very hospitable and accomodating staff. Will definitely come back.

Room was a good size, very comfortable beds, warm showers and good wifi.. what moee could you need? Pool area was of resort quality. Very gorgeous spot. Had to walk at least 20 minutes to get to any good restaurants and with so much construction on the roads, it made it even more tricky.

The place is very clean and tidy. Its close to some food establishments. In my opinion, the price for breakfast buffet is quite high of a price. If lets say if the price was brought it down to a more reasonable price. People like myself will enjoy eating breakfast and would not go out.

Great service.

Wonderful and comfortable short stay away

I like the fact that everything is conveniently all around but the most part that I did not like is the shower fixtures. Does not work good even when we had our first time and nothing changed. I think they have to work on their bathroom fixtures. Other than that everything is good.

Not what you can expect for a 5 star hotel. Overall I would say 3 stars.

Very kind and helpful staff. Robby, Ruth, July, Forbert, and the front door staff were excellent.

Front office is slow when checking in

We had a wonderful stay and the staff were very friendly.

Will not choose Clark Marriott again

The first thing I noticed about the room is that there were just 2 small drawers in the closet to put our clothes. Not sure where they expect travelers to put their clothes if they have more than a small drawerful. We had 2 large suitcases. Arriving in the evening very tired, we ordered rice for the equivalent of $2.50 delivered to the room. After signing it to the room and putting on the do not disturb sign, we were twice interrupted by the room service delivery knocking on the door to tell us I needed to pay the $2.50 now on credit card. I asked them if they understood what do not disturb meant and told them I would deal with the payment in the morning. The room we were given was right next to the swimming pool with a balcony. At 5:00 am workers would be talking loudly in hallway and moving what sounded like equipment, obviously waking us up. This happened the next morning as well. Our complaints were accepted with many apologies, but nothing really changed. When I called for ice, because I can't get it myself, I repeatedly had to call twice and it took about 30 min. or more. The lotion in the room was essentially empty when we checked in, and the conditioner was empty as well. There are apparently some systematic training deficiencies here. Not the experience I expected at a Marriott. We won't stay there again.

We enjoyed the buffet breakfast. The room had a broken shower faucet. I wanted to call the front desk, but we got back late at the hotel; therefore, it was no use calling the front desk. It seems there is a blind to cover the glass between the shower and the bed area, but it would not go down. So, when I’m sleeping and my wife used the restroom, the light woke me up. The staff members were the best! They were very friendly.

hotel, big rooms. Charmaine was very helpfull

Everything was excellent. Marriott staff were nice especially Matt who was polite and gladly assisted us with our needs.

It was noisy. Could hear people above, outside and next rooms. It is in a good location, attached to another hotel with casino and additional restaurants so lots of options.

Weekend get-away

Very nice relaxing weekend. The hotel was fully booked but everything was working smooth in order. The only think i like to mention that the pool Chairs are not working for older people. There are to low on the floor to sitting on. There looking nice modern but not practical.

Dust and old linen

Room was dusty, noticed it floating up from the bedsheets, the fitted sheet on one of the beds was rough. Everyone had burning watery eyes. The rug had a 1 foot diameter stain. Good points, room was very quiet, had all amenities and functioned well. Invisible staff and no comment when I informed them of the issues. Full Breakfast but food was tasteless. No where near Marriott standard.

Very nice hotel

Great place to escape the normal days

Sweet Stay in Marriott

The staff were so sweet to even put up a welcome greetings in our room. They were also very cordial and caring.

It’s good to stay there everything was perfect

Surprise - Happy anniversary!

The stay was just as awesome as their friendly staff. Aside from the fact that most of them are Kapampangan, it feels homey to see them assist you all the way through. I'm surprised that bottled water is an essential part of our stay especially in the pool area. It was a short and sweet stay. I love the decor that they've put for our anniversary. Much appreciated!

Very nice hotel

I want to thank the staff and a management for making my friends birthday really special thank you guys for a balloon on the cake I can ask for anything more than one thank you

We enjoyed our stay

We enjoyed our 1 night stay. The hotel was so clean and we felt very comfortable. The hotel staffs was also very friendly, the lady at the reception let us check-in a bit early and let us check-out after noon. I also like to give a shout out to July, who helped us with our luggage. We will visit again.

Well trained and very helpful staff

Went there this valentine's weekend, The frontdesk reception and concierge serve us well start from check. They also done a great job on helping me prepare a roses suprise in a very short time. Although the room wasn't totally well maintained (a chair was bit broken) and smoking area and equipment weren't friendly, but I would back there again due to their worming service.

Very covinience place and a full relax ambience !!!

Clark Marriott Hotel is fabulous! Superb accommodation and service! Great dinner buffet as well! We had an awesome stay and great New Year celebration! Will definitely go back at this fantastic hotel! Thanks Marriott!

Hot shower not working

My second time staying here. Wanted to give them a chance after a disappointing stay last time. My problem this time is the shower. The shower's hot option is not working. Reported it and they maintenance was coming but it did not. Followed up again. But it was night already and still maintenance didn't show up and just let it go. Although they brought an apology fruit basket but still issue was not fixed. Was not happy with my stay. Also, balcony is too dusty and seemed no one cleaned it.

Just an overall beautiful hotel. Can't complain about anything. What's more, after checkout wife left her jacket in a closet and didn't miss it until the following day. She had an envelope in her pocket containing 10,000.00. The jacket and it content had been turned in by room service. She retrieved the jacket and its content the next day and left 1000.00 reward for the person who turned it in.

a bit disappointed

I was actually quite disappointed for a few reasons: On the hotels.com site, it is says the room has a shower-tub combination but when I checked in, it's only a shower - no tub. I raised this concern with the reception and they told me the one in hotels.com is not accurate. Also, I initially booked the one with the balcony however I noticed that it's a double bed so I told them I only need a king bed which they accommodated me. All this time, it shows in hotels.com that it has the golf view, but when I got to my room, it's not. Another thing are the bathroom towels - for a five star hotel, I am expecting nice, fluffy towels but the ones provided to me are just too rough, looks like it has been the towel of the hotel for a very long time. I asked for a new set but it's all the same. On a positive note, room is very clean, very relaxing, wifi is fast, people are very nice and accommodating, food is ok.

World class. Our room is wide, modern and spacious. We have a view of the golf course. Staff is friendly and helpful. Upgraded to executive lounge but the food is horrible. Otherwise we have a pleasant stay.

Need updating... The service was awesome. Location was convenient to getting my task completed.

Fast courteous staff amenities are clean and property smells clean

The staff was excellent, very helpful and anticipated our needs. I traveled with my 6 yr old and they went out of their way to be accommodating.

Phenomenal staff and customer service

Phenomenal staff and customer service...because of them I joined Marriott BonVoy rewards program!

I was on the 9th floor and the view was amazing. The security was admirable. The buffet at the ground floor restaurant was delicious and the service was optimal. However, they did not give me a wake up call when I requested it. But given how everything else was great, I'm willing to overlook that. I would recommend this hotel very highly.

Excellent as usual. Stayed here in Dec. 2018, Feb, and March-April; consistently a great experience. Room was top notch just like the service and the people. Recommended to family, friends and business partners.

Excellent ameneties

Staff are extremely friendly especially Ms. Angelica Pinpin at the front desk and Ms. Alyssa and Ms. Clarissa at the Executive Lounge. Excellent facilities. I will definitely come back and recommend this hotel to others. Thanks

A night in Clark

New hotel with good facilities and service.i did not have time to check the pool but rooms are very comfortable and spacious. The breakfast is over priced but has a wide selection. The location is poor but then Clark has little to offer the traveller apart from some golf courses. Overall if you can manage the cost this is a very nice hotel.

Clean, comfortable and new

Lovely new hotel with great service. Gym good, pool smaller (about 15m long). Good selection at breakfast and room service was fast and good quality. Room very clean. Bed comfortable but the pillows and mattress topper are too squishy for my preference. Wifi pretty good.

Baked Beans

A Thoroughly enjoyable short stay. Buffet breakfast was awesome, the first Hotel in the Philippines to offer Baked Beans!! Will return.

Room was very clean and staff was nice, friendly and always have smiles on their faces. Looking forward to staying at this hotel again

Upset and disappointed

Very dissapointed and upset. I booked for a deluxe room, 2 double beds, balcony with breakfast buffet for 2 but we were denied the free breakfast at checked in. I expect to get what I paid for for this reservation or is this what happens when you redeemed your free nights that you don’t get exactly what you booked for because of the discount? I demand an explanation on this matter. Thank you

the rooms are great and comfortable and it was nice to have the sauna and jacuzzi located near the pool area

Comfortable with all normal amenities. A little too much Korea-centric for us, but that was a big problem

Very posh hotel in Clark City. The staff were wonderful, especially Andril in the lounge.

Excellent 5 star experience. From the room to the buffet breakfast! Everything was perfect!

My stay was relatively pleasant and uneventful except for the fact that my room booking thru hotel.com was more expensive at Php7900 compared to my colleagues who booked from Singapore at Php 7150. I thought that hotel.com guarantees the lowest price for bookings? I would appreciate your immediate reaponse to this inquiry.