City Express by Marriott Matamoros
8.2

Excellent

814 Guest reviews

8.2
Excellent
814 Verified Reviews
Read all reviews
Cleanliness8.4/10
Service8.6/10
Comfort8.6/10
Condition8.2/10
location10/10
Neighborhood8.6/10
Amenities8.0/10

Pedro Cárdenas, Infonavit Buenavista, Matamoros, Mexico, United Mexican States. See map

Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Non-smoking
Business facilities
Banquet facilities
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Hotel Description

Located in Matamoros, City Express by Marriott Matamoros is within a 10-minute drive of Casamata Museum and Rio Grande. This hotel is 5 mi (8 km) from Stillman House Museum and 5.1 mi (8.2 km) from Market Square Research Center. Stay in one of 113 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks, housekeeping is provided daily, and irons/ironing boards can be requested. Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets not allowed

Check-in from: 3:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 1:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Cashless transactions are available

Important information

You need to know
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • This property uses a grey water recycling system
  • Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Minimal age
18
Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Bar/Lounge

Dining services

Concierge

Laundry

Non-smoking

Business facilities

Banquet facilities

Transportation services

Accessible facilities

Other

Elevator

Coffee/tea in common areas

Laundry facilities

Free breakfast

Safe-deposit box at front desk

24-hour front desk

Business center

Wheelchair accessible path of travel

Wheelchair accessible parking

Free area shuttle

24-hour business center

Number of meeting rooms - 1

Free self parking

Banquet hall

Vending machine

Wheelchair-accessible registration desk

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Hotel reviews

8.2
Excellent814 Verified Reviews
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Cleanliness8.4/10
Service8.6/10
Comfort8.6/10
Condition8.2/10
location10/10
Neighborhood8.6/10
Amenities8.0/10
10/10
Exceptional
AIDA, 24 Apr 2025
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Friendly staff centrally located cleanliness of room.

10/10
Exceptional
Kristy, 21 Apr 2025
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It was a little hot in lobby

10/10
Exceptional
Jose Antonio, 21 Apr 2025
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Everything was clean and meet standards expected.. excellent 👌

10/10
Exceptional
SERVIACERO, 17 Apr 2025
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All good

10/10
Exceptional
Gaby aylin, 09 Apr 2025
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Good

8/10
Excellent
JOSE, 08 Apr 2025
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Neet get maintenance sings are damage and paint in the outside also has some issue with elevator hotel is really good but they need to take care of the building

8/10
Excellent
Victor, 24 Mar 2025
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No había máquina de hielos el ventilador del a/c hacía ruido

6/10
Fair
Christian, 10 Mar 2025
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Bad odor coming from the restroom. A/C mini split had a loud noise. I left a portable charger behind on the bed in which sadly was not return to me.

8/10
Excellent
Veronica, 09 Mar 2025
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Hotel was nice and clean,breakfast was good ,clean beds the only thing I had to clean with bleach wipes was restroom counter , not sure if a bad smell was coming from drain or mop was dirty when mop but restroom had a smell that made me concerned for my health maybe they need to clean the drain better,wash mops better with bleach and pine sol or fabulous and wash shower curtain with softener just disinfect or just make sure everything is nice and clean (disinfect everything in general) other then that I enjoyed my stay Thank you

10/10
Exceptional
gonzalo, 26 Feb 2025
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Convenient,

8/10
Excellent
Juana, 15 Feb 2025
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I had a great stay. The staff was awesome. The only negative thing i can say is their ice machine was not working.

10/10
Exceptional
Lucia, 15 Feb 2025
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customer service,safety place, parking vigilance.

10/10
Exceptional
Luis, 08 Feb 2025
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Nice place

4/10
Poor
Carlos, 23 Jan 2025
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Not a good hotel overall. Sheets were stained, hotel was noisy.

4/10
Poor
., 20 Jan 2025
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AC inside the room made a loud buzzing noise. Tried changing rooms but they were all the same .

4/10
Poor
Noé Antonio, 03 Jan 2025
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Ever since I turned in the wall QC unit, there was a aqui my noise through out the whole day.

4/10
Poor
Diana, 01 Jan 2025
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The bathroom has a strong drainage odor !

10/10
Exceptional
Eliud, 31 Dec 2024
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Good service and clean

10/10
Exceptional
Maria, 25 Dec 2024
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Yo lo recomiendo

6/10
Fair
Maria, 15 Dec 2024
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We liked there was many dining options around area and property was quiet. We did not like there was no ice or vending machine available during our stay. They were out of service. We also asked the restaurant employee for soda and they told us we had to go to a convenient store to purchase that and ice because they did not have available either.

10/10
Exceptional
Eduardo, 13 Dec 2024
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Bueno

Todo bien

10/10
Exceptional
Nicole, 12 Dec 2024
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This is my 3rd time staying here. Great location

10/10
Exceptional
JOSE, 10 Dec 2024
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Great costumer service

4/10
Poor
Fernando de la, 05 Nov 2024
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Sofa-bed had no pad, sheets, pillows, blanket. No wash towels for shower. Cockroach on desk! Did not enjoy night left early! Complained to front desk!

10/10
Exceptional
Jesus, 24 Oct 2024
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Excelente

10/10
Exceptional
Jesus enrique, 24 Oct 2024
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Un lugar perfecto para descansar las instalaciones súper limpias y el desayuno variado

8/10
Excellent
SERVIACERO, 22 Oct 2024
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Thks

4/10
Poor
Daisy, 23 Sep 2024
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The whole hotel was hot

10/10
Exceptional
Alma, 09 Sep 2024
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Everyone at the place were nice and respectful hotel was really cleaned.

10/10
Exceptional
cynthia, 02 Sep 2024
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Buen servicio

10/10
Exceptional
Erick, 20 Aug 2024
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It was great

10/10
Exceptional
Etsbheydy yazmin, 02 Aug 2024
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We absolutely loved this place the staff is very friendly and helpful. Our housekeeper Anita was very nice and attentive we will definitely be back soon.

8/10
Excellent
Ma, 26 Jul 2024
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Huele a humedad

10/10
Exceptional
magdiel centeno, 23 Jul 2024
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Good

10/10
Exceptional
Oziel, 22 Jul 2024
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Good

10/10
Exceptional
SERVIACERO, 13 Jul 2024
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es bueno

2/10
Poor
Cesar, 06 Jul 2024
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my reservation was canceled due to not arriving by 6pm

4/10
Poor
Deyra, 19 Jun 2024
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Everything was great except the air is set to a minimum without letting us change or modify it. It was hot and humid.

10/10
Exceptional
Maria, 10 Jun 2024
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Recomendable todo limpio y muy seguro

10/10
Exceptional
Maria, 10 Jun 2024
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Excellent service, really nice people and super clean .

2/10
Poor
Juan, 09 Jun 2024
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Air conditioning didn’t work . We pay for a suite and god a doble bed

6/10
Fair
Norma, 29 May 2024
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If you like comfort; this is Not the hotel For you No A/C in the hallways or elevator, the control your room temperature from the front desk and you sleep hot all night, the most uncomfortable stay I have ever had. The hotel is clean .

6/10
Fair
Rumualda, 28 May 2024
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I'd like the room, but the hallway was super hot.

10/10
Exceptional
Nicole, 30 Apr 2024
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Property was great!

8/10
Excellent
nahim, 15 Apr 2024
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Clean rooms and comfortable bed...

10/10
Exceptional
Marlen, 11 Apr 2024
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.

8/10
Excellent
donald, 10 Apr 2024
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Bien

It was fine for one night

6/10
Fair
Hector, 05 Apr 2024
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The beds were great

10/10
Exceptional
Fernando, 31 Mar 2024
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Excellent

10/10
Exceptional
Narciso, 11 Mar 2024
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A mi familia y a mi nos gustó este lugar Recomendado al 100 por ciento

10/10
Exceptional
Eliana, 01 Mar 2024
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You buz in to drive up

10/10
Exceptional
lucia, 06 Jan 2024
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Anita de limpieza muy amable y muy atenta segunda vez aquí y muy cómoda mi estancia

2/10
Poor
ligia, 25 Dec 2023
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The breakfast tasted horrible, burnt beans for 2 days then ran out of food and the lady took so long to bring more food out, front desk very rude didn't even said welcome or how can I help you. The TV no clear channels all had static, no king size beds towels were not white they were fealthy beige and management doesn't care to fix any problems, so sad management doesn't care.

4/10
Poor
Juan, 23 Dec 2023
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To many people loittering around and drinking alcohol. Car alarm setting on every couple hours keep me awake did not rest properly

10/10
Exceptional
Oscar, 29 Nov 2023
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Good

8/10
Excellent
Fidel, 20 Nov 2023
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It is in front of a busy and noisy bulevar

8/10
Excellent
Hugo, 25 Sep 2023
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Good place to stay

6/10
Fair
Ramon Antonio, 24 Sep 2023
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This hotel needs a responsible owner and staff.

Noisy air conditioner, elevator button did not work (to go down from 5th Floor), staff let all the ice be taken for an event and left us with nonice for a couple of hours.

2/10
Poor
Sangam, 13 Sep 2023
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The room was so dirty and has fly all over the bathroom, we have to change room twice My wife got sick during the trip We are still in Mexico but in recovery house

4/10
Poor
Brenda, 05 Sep 2023
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Water kept turning off, we had to wait almost a whole hour for the water to turn on so we could shower.

10/10
Exceptional
JORGE, 04 Aug 2023
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El hotel está todo cerca muy limpio y las personas que trabajan muy amables y cómodo todo y buen desayuno

10/10
Exceptional
JORGE, 28 Jul 2023
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Es un lugar céntrico y muy limpio y buena atención a los clientes

8/10
Excellent
CELESTE, 25 Jul 2023
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Only no A/C outside the room

10/10
Exceptional
Omar, 08 Jul 2023
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Clean room Excellent service

8/10
Excellent
Alex, 07 Jun 2023
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Na

2/10
Poor
Verified traveler, 29 May 2023
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Not the same as the last time i was here

Horrible check in wait... over booked and took about 2 and a half hours. Internet was down and key cards didnt work

10/10
Exceptional
Carmina, 19 Apr 2023
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Todo muy bien, las instalaciones muy limpias, el desayuno muy completo.

6/10
Fair
Verified traveler, 07 Feb 2023
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First City Express I stay at that is not up to standard, not well preserved, pillows are hard as rocks, towels old, broken sink, etc.

8/10
Excellent
Jerardo, 18 Jan 2023
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.

2/10
Poor
Sergey, 17 Jan 2023
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No ventilation in the room

6/10
Fair
Abel, 15 Jan 2023
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The staff was excellent and professional. The facility was adequate and basic. They were very busy so the facility was crowded.

6/10
Fair
Alexander, 06 Dec 2022
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Okay to stay if really needed.

8/10
Excellent
Kiara, 01 Dec 2022
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Ok

10/10
Exceptional
Roberto O, 28 Nov 2022
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Property, attention are good, in general, it’s a good hotel, however, that had a water spill in the middle of a hallway, they had a sign for advise but it was a hazard, homely they will fix it soon.

8/10
Excellent
Patrick, 21 Sep 2022
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8/10
Excellent
Claudio, 16 Sep 2022
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Everything was ok

4/10
Poor
Farima, 05 Sep 2022
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Este ha sido siempre el hotel de nuestra preferencia en los últimos 4años, esta vez, nos decepcionamos, el sink del baño y la regadera olían a drenaje!!

2/10
Poor
Jimmy, 25 Aug 2022
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mold in the room

10/10
Exceptional
Izamar, 08 Aug 2022
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Everyone was nice and helpful.

4/10
Poor
Daniel, 01 Aug 2022
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Cramped tight parking

10/10
Exceptional
IRMA, 12 Jul 2022
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Staff is awesome

6/10
Fair
Luisa, 11 Jul 2022
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Do not have handicap rooms equipped with two beds. I was told their handicap rooms have one bed only. Some Disable people cannot travel on their own as they need assistance. So the option with two beds should be available.

10/10
Exceptional
Damariz, 09 Jul 2022
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We had a good time it was very cold room so it was great lol w all the heat

10/10
Exceptional
Mario, 07 Jul 2022
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Overall clean and comfortable.

4/10
Poor
José, 08 Jun 2022
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The AC in my room did not work I told front desk about the incident and they didn’t fix it and didn’t follow up with me. I spent two hot nights at the hotel.

10/10
Exceptional
Jose, 24 May 2022
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room very clean staff very nice

10/10
Exceptional
Maximo, 09 May 2022
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thank you

2/10
Poor
Maria, 04 Apr 2022
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ac didn’t work, had to change rooms, dirty rooms, but staff was nice, pillows did not smell good at all, if u ask them for more shampoo or conditioner they don’t want to give it to u.

6/10
Fair
Kurt, 27 Feb 2022
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The room was clean but the drain in the shower did not work, causing the water to fill up.

6/10
Fair
Jose, 31 Jan 2022
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We use to love staying at this hotel because breakfast was amazing, now they served you what ever they want and is ok but not something we really like , staff is always willing to help you they take care of you always polite, overall we miss the old city express when we use to go down and eat the yummy breakfast.

10/10
Exceptional
Bernardo, 04 Jan 2022
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Everyone was so nice

10/10
Exceptional
JUAN PEDRO, 04 Jan 2022
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Great value, great service!!

10/10
Exceptional
Maria A, 28 Dec 2021
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Todo excelente. Gracias por transportarme en su van. El desayuno riquísimo!

8/10
Excellent
Sanjuanita, 27 Dec 2021
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Loved it…

8/10
Excellent
Farima, 06 Dec 2021
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I used to like this hotel, the location is very convenient for us but this time was so disappointing the cleanliness, specifically the bathroom was nasty

8/10
Excellent
Rubén, 19 Oct 2021
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Very clean Staff was very cordial

10/10
Exceptional
Erika, 11 Oct 2021
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Always very clean

8/10
Excellent
Joseph Thompson, 04 Oct 2021
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Simple, easy and effective.

8/10
Excellent
Daniel, 01 Oct 2021
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Good for us citizens

10/10
Exceptional
Verified traveler, 31 Jul 2021
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smelled like smoke.

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