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Citra Suites Surabaya2.0Poor
1 Guest reviews
2.0Poor1 Verified ReviewRead all reviewsCleanliness2.0/10Service2.0/10Comfort2.0/10Condition2.0/10
Poor
1 Guest reviews
Jalan Bratang Binangun 53 A, Surabaya, Indonesia. See map
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Free WiFi
Parking available
Dining services
Concierge
Laundry
Smoking areas
Breakfast available (surcharge)
Laundry facilities
24-hour front desk
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Hotel Description
With a stay at Citra Suites Surabaya in Surabaya (Gubeng), you'll be within a 10-minute drive of Tunjungan Plaza and Taman Bungkul. This hotel is 2.2 mi (3.5 km) from Surabaya Zoo and 2.3 mi (3.7 km) from Monument Of Suroboyo. Make yourself at home in one of the 21 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include desks and complimentary bottled water, and housekeeping is provided daily. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Cash deposit required
Professional property host/manager
Pets not allowed
Cleaning and safety practices
- Essential workers only - NO
Important information
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Cash deposit: IDR 50000.0 per stay
We have included all charges provided to us by the property.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimal age
Optional fees
- Fee for cooked-to-order breakfast: approximately IDR 40000 for adults and IDR 25000 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Indonesian
Amenities
Most Popular
Free WiFi
Parking available
Dining services
Concierge
Laundry
Smoking areas
Other
Breakfast available (surcharge)
Laundry facilities
24-hour front desk
Designated smoking areas
Free self parking
Wheelchair accessible – no
Hotel reviews
Traveller
CRYPTO-FRIENDLY BOOKINGS
Your money’s good here.
Worst hotel ever
When booking the room on Expedia website I noted breakfast available at Rp40k. At checking I was told breakfast not Rp40k but Rp400k and was presented a card with this printed on it. On complaint this was not hat Expedia west said the person said "Cannot speak English". I was given key to room but not before forced to leave deposit and agreeing to outrageous charges to clean sheets should they be in anyway soiled. No-one saw me to my room and my key did not work. After several trips back to reception my key was finally fixed. Upon entry to my room I found one of the smallest filthiest rooms i have come across. It was hot so I attempted to turn on the air conditioning, not possible the batteries were dead, so another trip to reception for new batteries. Success the air conditioning erupted into noisy service, but barely cooling service. Many hours later perhaps a few degrees had been knocked off the heat. So having finally entered my room and dealt with the air conditioning I wished for a shower after my travels. I turned the shower on and entered started to soap up when I forced out the shower had become dangerously hot. Turned out the hot tap was hot and so was the cold tap. I was forced to rinse the soap off in the toilet spray. With my eyes clear of soap I noticed the shower drain was blocked and my room in danger of flooding. Later that night I discovered the hall light shone directly on my bed making sleep almost impossible. At 4.00am I had had enough I left the hotel.