magnifying-glass.svgclose.svg
calender.png
21 Apr 2025
Monday
calender.png
22 Apr 2025
Tuesday
people.png
2 Adults - 0 Child
1 room
Loading...
Loading...
Loading...

Loading ... Please wait whilst we find you the best room offers.

Loading...
Loading...
Loading...

Hotel Description

With a stay at Citadines Prai Penang, you'll be centrally located in Bukit Mertajam, within a 10-minute drive of Bukit Kecil Hujung and KPJ Penang Specialist Hospital. This upscale hotel is 14.4 mi (23.2 km) from KOMTAR and 15.9 mi (25.6 km) from Penang Hill. Make yourself at home in one of the 168 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided on weekdays only. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.

Hotel policies

Property confirms they are implementing enhanced cleaning measures

Professional property host/manager

Property follows sanitization practices of COVID-19 Guidelines (WHO)

Guests must provide health documentation

Guests must provide a negative COVID-19 test result

Guests must provide proof of COVID-19 vaccination

Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours

Minimum age for negative COVID-19 test result requirement: 7

Minimum age for proof of COVID-19 vaccination requirement: 7

COVID-19 vaccine must have been received a minimum number of days before check-in: 30

Property does not offer onsite COVID-19 testing

Pets allowed

Pet max weight (per pet) in kg is 10

Pet max weight (per pet) in lb is 22

Service animals not allowed

Maximum number of pets per room 2

Pets cannot be left unattended

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Food service has been amended for enhanced safety

Important information

Property Alerts

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know
  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
  • The negative COVID-19 test result requirement applies to all guests aged 7 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 7 and up; guests must have received complete vaccination at least 30 days prior to check-in.
Special Instructions
Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 7 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 7 and up; guests must have received complete vaccination at least 30 days prior to check-in.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Long-term renters welcome
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
Minimal age
18
Optional fees
  • Fee for continental breakfast: approximately MYR 25 for adults and MYR 12.50 for children
  • Pet fee: MYR 500 per accommodation, per night
  • Rollaway bed fee: MYR 120 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Malay

English

Chinese (Mandarin)

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Non-smoking

Accessible facilities

Other

Elevator

Breakfast available (surcharge)

Laundry facilities

Safe-deposit box at front desk

24-hour front desk

Number of outdoor pools - 1

Free self parking

Covered parking

Secured parking

Wheelchair accessible (may have limitations)

Food and water bowls

Well-lit path to entrance

Hotel reviews

8.8
Excellent45 Verified Reviews
warning-sign.svg
Cleanliness9.0/10
Service8.6/10
Comfort9.0/10
Condition9.2/10
Amenities8.6/10
6/10
Fair
Wee Kang, 06 Dec 2024
expedia-logo-v2.pngTraveller

I think need to improve the level 5 parking area. The parking bay drawing look like not so nice & small. And, at the parking area don’t see any security guard, look like no so save. For the hotel room, room inside is ok but the outside room need to tidy. The rest so far is ok. Thank you.

10/10
Exceptional
Tian San, 03 Oct 2024
expedia-logo-v2.pngTraveller

The apartment is clean and comfortable 👌

8/10
Excellent
KOK SHEN, 19 Sep 2024
expedia-logo-v2.pngTraveller

Swimming pool condition need better maintain, wiring of inner pool light loosen, pool cleanliness, walk ways to the room full of spider webs.

10/10
Exceptional
HP, 08 Aug 2024
hotel-logo-v2.pngTraveller

Good hotel to choose

very friend front desk, free flow coffee

8/10
Excellent
Tan, 29 May 2024
expedia-logo-v2.pngTraveller

The breakfast option is limited

8/10
Excellent
KOK SHEN, 20 Feb 2024
expedia-logo-v2.pngTraveller

The location are convenient.

10/10
Exceptional
NURUL NADIA BINTI, 06 Feb 2024
expedia-logo-v2.pngTraveller

Pros: Fairly clean. Daily room service. Excellent staff. Spacious parking space. Cons: breakfast items not worth it. Can hear the nightclub sound from 12th floor.

10/10
Exceptional
gurmeet, 03 Dec 2023
hotel-logo-v2.pngTraveller

Excellent service and fantastic room.

4/10
Poor
Jimmy, 18 Sep 2023
expedia-logo-v2.pngTraveller

The mattress was too soft, the pillow as well. The room has a weird smell, not to my liking but overall condition is still ok. Price wise, considering the location and room condition, slightly over though.

10/10
Exceptional
Joycelyn Agnes, 30 Jul 2023
expedia-logo-v2.pngTraveller

It was a great stay

10/10
Exceptional
YONGTZE, 19 Jul 2023
expedia-logo-v2.pngTraveller

Clean and spacious room, friendly staffs.

6/10
Fair
Fong, 11 Jun 2023
hotel-logo-v2.pngTraveller

Nice rooms. Zero service

I found he room new, large and clean with its own kitchen and living area. Hot water and air conditioning worked well although it was a bit of a pain walking out regularly to get water from the dispenser. What I cannot understand was the piss poor attitude of the staff. ZERO greetings from reception to security to service staff throughout my stay. Unbelievable! I know it is a Citadines and I am not overly fussed by these things, but this really stood out. I might stay again given the quality of rooms but would prefer another hotel if available.

10/10
Exceptional
Shariza, 02 Jun 2023
expedia-logo-v2.pngTraveller

All good during my stay. Very convenient, strategic location.

10/10
Exceptional
Elainn, 27 Feb 2023
expedia-logo-v2.pngTraveller

Rooms were spacious for a couple or solo traveller. Could fit a third person on the sofa too. Walkable to a large food centre nearby and there was also a massage place that was very affordable. Free parking but the main road was super busy and hard to exit onto. Love that they gave glass pitchers for you to fill up with the water cooler on the corridor, but the water flow was so slow, it took about 5 mins to fill the 1L jug.

8/10
Excellent
MARK, 28 Dec 2022
expedia-logo-v2.pngTraveller

Much to be liked and good value. Slightly noisy in room 3710 due to water piping above. Needs to be resolved.

8/10
Excellent
Wit, 21 Oct 2022
hotel-logo-v2.pngTraveller

Large room

Large room and comfy bed.

8/10
Excellent
Choon Yen, 08 Jun 2022
hotel-logo-v2.pngTraveller

As expected.

10/10
Exceptional
tow shang, 12 May 2022
expedia-logo-v2.pngTraveller

Fairly new and my family enjoyed the stay. The rooms are clean and kitchen are fully equipt with utensils. There was also a laundry machine. Comfortable bed as well. recommen to stay here.

10/10
Exceptional
yan ling, 12 Feb 2022
expedia-logo-v2.pngTraveller

Very good place to stay, opposite have a lot of restaurants, behind also, Very happening areas at night!! Just a walking distance. The stays is so comfortable, clean n safe! Slightly disappointed is the breakfast, paying rm20 extra for just a few choices and not very attractive foods. Btw overall is good enough👍👍

8/10
Excellent
Verified traveler, 11 Jan 2022
hotel-logo-v2.pngTraveller

Good start but lots of room for improvement

Room & property are very nice. But I suspect management is suffering from a shortage of housekeeping staff. A number of items were not refilled when we checked in. Also no one came to offer to make up our room or change the linen on our 2nd day. However I think the property will do well since the other properties in the area are starting to feel old.

This page has been refreshed for the best prices.
promotion

You could be seeing lower prices

Register or Login and save with our member prices

CRYPTO-FRIENDLY BOOKINGS

Your money’s good here.

Pay with CREDIT CARD
Pay with PAYPAL
Pay with Binance Pay
Pay with Crypto.com Pay
Pay with AVA
Pay with WeChat Pay
Pay with BTC (Lightning)
Pay with UST
Pay with ETH

We pride ourselves on being the leading crypto-native travel platform. Pay for your travel anywhere in the world seamlessly using 100+ cryptocurrencies or traditional payments.