Cigno Hotel (Adults Only)

9.8

Exceptional

62 Guest reviews

9.8

Exceptional

62 Verified Reviews

Read all reviews

Cleanliness10/10

Service9.8/10

Comfort10/10

Condition10/10

Amenities9.6/10

Great hotel in a remote and residential area. Needed to drive to get to center of town. Hotel itself is fantastic in every way.

The Cigno Hotel is a beautiful oasis in central Merida. The room was large, beautifully appointed and well air-conditioned. The food at the restaurant was excellent-modern Mexican cuisine. We felt one of the best part of the experience was the staff. They were friendly, helpful and very gracious. You cannot go wrong staying at this excellent small hotel. We had a very positive experience at Cigno Hotel.

What a lovely stay! The staff was super attentive but also let us enjoy the ameneties. We had the rooftop pool all to ourselves one day. What a treat! Gorgeous property. Stay here if you can!

Outstanding heritage / boutique hotel, beautiful property, pool, rooms with a 1st class restaurant and bar. Great access to the restaurant “zone” Stay here!

It’s a nice little hotel. Little far from everything.

Burial hotel close to old Merida sites.

Estupendo servicio personal súper amable y el hotel de lujo me fascinó muchas gracias

This hotel exceeded my expectations. The building itself, a nineteenth century casona, was beautifully renovated into one of the best boutique hotels my family and I have stayed at. The staff was amazing, professional, and friendly. Perla, Esteban and Victor, and Vanessa went out of their way to make our stay a relaxing and culturally-enriching experience. Can't wait to go back to Merida and stay there once again.

Excellent service, beautiful property

5 stars all around.

10/10 one of the best stays i’ve ever had at a hotel. I did not want to go home for maybe the first time ever. food was great service was great rooms were so comfortable and well appointed. IM OBSESSED. currently averaging about 10 nights a month in hotels for work and this is easily the most comfortable place i’ve been in over a year.

Un Hotel mi bonito. Comida rica y servicio excelente. Regresaremos pronto

The property is amazing. Very nice curated and the food, scents and amenities are great. Definitely a come back. It is not walking distance from downtown but a short Uber ride can fix it. Totally recommended!

The hotel is fairly nice, but expensive for what you get. Staff is attentive and friendly but the rooftop pool has no service so you’re on your own if you want food or drink. They try to follow you around but you can be waiting for service some times. It’s a bit out of the way but 15 minute drive to town. They keep it very clean! A nice quiet hotel. They need to setup a WhatsApp service for concierge and service.

Beautiful hotel with gorgeous rooms. Could do with a bit closer to town but not too far to walk.

Such an amazing hotel boutique. The service was wonderful.

Fantastic boutique hotel. Beautiful architecture and attentive staff. Breakfasts were terrific. Definitely will be back.

Staff were always ready to help. Vanessa at the front desk was lovely. Hôtel was one of our most beautiful stays. Restaurant staff were hospitable and food was delicious.

Pretty unique place, with amazing staff and delicious food. Rooms are very nice.

Beautiful Hotel. Staff was excellent. Would totally recommend to friends and family.

Lovely hotel in design and service and great food as well!

Great place; very nostalgic! Pricey

El hotel está muy bonito y lo mejor de todo es la atención de todos. La comida del restaurante también es algo que sobresale. Demasiado recomendable

Super cozy hotel! Very nice stay

Really nice

Mérida

Great place to stay

I can’t imagine a better home base for exploring Merida. The hotel is a total oasis from the heat of the city streets, and I personally really liked the location, even if it’s a bit off the beaten tourist path. Room was extremely comfortable, food in the restaurant was delicious, and the pools are a delight! Service left nothing to be desired. ¡Maravilloso!

Great place to stay, excellent food, the service is outstanding. Highly recommended although the neighborhood is not the best. I would definitely would come back.

Cigno is a beautiful, well designed and very inviting property. It features a nice bar and dining area and 3 pools! It’s a short ride to anywhere you would need to go in Merida.

Beautiful boutique hotel, the only not so good thing is that you will have to walk at least 18 min to find a store or cafe as it is located in the middle of a not very nice area. Nevertheless it felt safe to walk the 18 min so we would definitely stay there again

I would like to add something which Orbitz should address, although not related to the hotel Cigno. The car rental through Orbitz is great but the insurance rate one has to pay locally in Merida is over 100.00 per day US for a small car. I believe travelers should be warned about it!!!!! Thank you for sending this up the latter

Off the beaten path but once you realize you are...wow...you have a new appreciation for this fine hotel. Brand new hotel...but obviously not new to the industry....Carolina...the pearl of the hotel. Every staff member goes the distance for your total comfort. I wish them great sucess and I'm so excited to return

like all service provided, great area.

Beautiful boutique hotel with friendly staff.

Nice clean place. Air conditioning wasn't great. Lost water one day. Staff was most excellent.

Gran experiencia, el personal se aseguró de darnos la mejor experiencia en todo momento

El staff es súper amable! La propiedad tiene mucho estilo. La habitación nos pareció súper cómoda; tiene dos albercas y ambas están excelente para relajarte después de caminar todo el día.

Excelente opción en Meridq

Excelente hotel boutique en casa antigua remodelada con excelente diseño contemporáneo muy bien ubicada. Muy buena cocina

Lugar industrial

El lugar es inmejorable, las camas súper cómodas y el restaurante delicioso

Me encanto su distribución las habitaciones muy cómodas y frescas, los productos de baño excelentes, la comida, la atención de todo el personal cálida y amable, te hacen sentir muy consentida, los felicito y sin duda voy a regresar

Hotel espectacular igual que el restaurante. La atención de los empleados es excelente

Excelente hotel, impecable la comida deliciosa y la habitación espectacular. Lo único que no nos gusto tanto es que no está tan cerca del centro o de paseo Montejo.

El personal súper amable, la comida deliciosa! El lugar cómodo, Pettit y de muy buen gusto

Excelente atención del personal, excelente limpieza, y un ambiento muy confortable.

Increíble, la atención de todos fue impresionante, la habitación súper limpia, el hotel pequeño pero increíble, me encanto!!!

Muy buena atención y excelente servicio

Excelente!

Un lugar muy bonito, moderno, la atención es excelente! Son muy atentos