Cassia Hotel Jerusalem

8.8

Excellent

103 Guest reviews

8.8

Excellent

103 Verified Reviews

Read all reviews

Cleanliness9.0/10

Service8.6/10

Comfort8.8/10

Condition8.8/10

Amenities8.6/10

Wonderful stay, cozy renewed room at high floor with view, friendly staff when asked for late checkout, one of the best locations in Jerusalem. Easy parking and good restaurants nearby.

I honestly don't want to say too much because this hotel feels like a well kept secret. It is centrally located, has an attentive staff, a delicious buffet breakfast and is well priced. I will most definitely be back.

Cassia Hotel was a pleaure to stay at from start to finish. Very welcoming and friendly staff made check in very efficient and fast and were readily able to answer any questions we had. The hotel rooms were spacious and cleaned very well every day. Meals available at the hotel were delicous. We highly recommend people to come stay here and we will certainly here when we return to Israel!

The staff at the Cassia are its strongest plus . Ahwad and Ali and Zafir all went above and beyond for my wife and I during our stay . Everyone of the staff has a desire to help and it was much appreciated. Baselle was also a very excellent Barman and I had a great experience with him . The housekeeping staff did an amazing job and kept us very comfortable as well! Mary was an excellent and efficient contributor to our wonderful stay . The hotel itself was beautiful with all of the intriguing art installations and the room with a view of the old city was extremely comfortable! The bed was fantastic and linens were top notch. I can’t say enough about this stellar group of people and the place we called home for a month! Thank you Maurits Van Den Berg for your hospitality and incredible leadership to make the Cassia what it is .

Very nice place Will be a returning customer

Xx

Best hotel ever!!!

Excellent hotel

Room was clean and bed was very comfortable. Also amenities in the room were excellent ( they have everything you needed) I really like that deep sleeping kit. They upgraded our room to nice Jerusalem city view and late check out. And breakfast was great and so many choices. I definitely recommend this hotel.

Great location great experience

Great staff. Beautiful property.

Excellent property. Clean rooms. Lovely pool. Great staff

Israel stay

Hotel was excellent so was the manager he was very helpful

I loved everything about the hotel - it's beautiful, clean, well-situated, and the staff is so friendly and lovely. I will stay at the Cassia next time I'm in Israel.

Great staff.

Great hotel for the price Nice bed Nice bathroom Staff tries to be helpful Would highly recommend

The rooms are all redone and the staff is extremely nice and accommodating.

Good

Modern, in great condition and good service

Beautiful new hotel, staff very helpful. Very close to old city. Pool was quite cold. Hot tub was lovely. Spa not open yet.

As a family of five, with three children under four years old, two of which with special needs and one baby, we looked for a location that would allow us to concentrate on tending to our children and allow us to rest and enjoy our short vacation with as less worries possible. When we arrived at 15:30 at the hotel, we checked-in and received a room with no elevator access. When we mentioned that this is not what was mentioned in the hotel’s description and due to the composition of our family it is not acceptable and not possible to stay in a room with no elevator access. They eventually managed to find us a room that fits our reservation with elevator access, but mentioned that there is no electricity in the room. being worried that my wife is also overwhelmed by tending alone to our children for the long duration of time elapsed during the events described above, I asked the reception manager to give me an update when the electricity problem is expected to be resolved. We waited on the streets, and we did so until after 19:00 with no resolution on the horizon. we arrived back at the hotel at 19:30 to ask for a refund and travel back home, luckily the electricity issue has been resolved and we could finally check in. Unfortunately, we soon discovered that our bed is broken and was impossible to sleep on. We decided to spare additional torture to our children in moving to another room and depriving them from sleep any longer and slept on the floor.

Best place Great hotel Great breakfast Close the best attraction

Beautiful and comfortable newly renovated

You didnt calculate the taxes in the price. Furthermore, i realized just at the check in that they calculate the submission in NIS and not in Dollars and in a very highy and exaggerated rate (more than 4 nis per $)! It was much more expensive than i thought. The receptionist didnt agree to give me the invoice that reflects what i bought - a very needed thing for my business trips.

Beautifully renovated hotel, however upon check in we were told that the pool was closed due to construction; there had been no communication prior to our arrival and we had to check out a day earlier and find another hotel with pool for the children. My complaint to the front desk were ignored and I was told to deal with hotels.com for a refund of the night we did not stay.

The pool was closed, our shower was broken and the air conditioner wasn't completely working throughout the trip.

Everything flowed smoothly.. the property was clean and very accessible!

Clean, safe comfortable hotel that was within 10 minutes walk to main part of Jerusalem. Easily accessible to most religious sites. Staff was friendly. Rooms were very comfortable and updated.

It was very nice. We enjoyed the renovations that were made. Ali at the breakfast was extremely nice and helpful!! Thank you.

Bring your property, and actual location, super comfortable beds and friendly stuff

Extremely clean, remodeled with excellent location in the center of Jerusalem

First the "not so good": We were a bit surprised that the side coffee area was not cleaned nor replenished but at least we had fresh towels every day. Now for the good part: Our twice daily visit to the DINING ROOM had to be one of the BEST PARTS OF OUR STAY. The selections and taste of the food, the cleanliness coupled with what seemed like the staff there could not do enough to help us really added to our good memories. The dinning room was the best part of each day of our trip especially ALLI (spelling?) who always made a point of making sure we were well cared for.

Excellent renovation !❤️

The place was awesome ! The buffet breakfast and dinners were sumptuous and they kept replenishing. Historic area ! Walking to shops , restaurants, museums, old city .first station RR , parks.

Nice hotel !

I didn’t know what to expect when booking this hotel. We were debating to be in an apartment however we were so happy we came to this hotel. We decided to come for the Israeli breakfast and for the housekeeping you don’t get when renting an apartment. The staff were all amazing, friendly and caring. They were very patient with all of our children who could be wild. The hotel is comfortable and clean. The beds are comfortable minus the pillows. They need new fluffy pillows and more than one pillow per person. At least 4 on a queen bed would be nice. We came with a bunch of families-i had a more expensive room however my closet was smaller and had to squish things inside. We dealt with it. A clock would be nice in the room. Breakfast was also pretty good. Thank you Daniella for making our omelets every morning and for the hotel workers making sure we had everything we needed. There is a park straight down the road if you leave from the back end of the hotel(in the direction of the great synagogue opposite side of the hotel and a block over a little hidden).

Beautiful hotel, great location. Would stay there again.

Beautiful room. Great breakfast. Nice gym only negatives were I had requested a low floor room and a bathtub. Ended up on floor 11 and shower only (great shower thou)

The hotel is nice but the staff is very unfriendly.

Very friendly staff and very convenient location. Overall, excellent value for money.

Excellent Location. Very Good breakfast. Friendly staff. Overall great.

This is a typical “you get what you pay for” property. It is in a good location and the staff is helpful, but the property itself is tired, walls are super thin and there is not a ton of staff. They are doing some renovations but by bit, but seems like they need a complete overhaul to bring it into the modern era. Breakfast was good. For the price, it was fine.

Unforgettable

My stay with my family at the King Solomon for 8 nights was absolutely amazing and unforgettable. I am happy we made the right choice for our trip to Jerusalem Israel in December 2022. The hotel lobby and rooms were recently beautifully modernly renovated and the hotel management deserves a high 5 for it. From check in with Nizar was a breeze... 2 minutes... in and out... very friendly and accommodating to check out also 2 minutes... nothing to do. Breakfast being welcomed with respect every morning with Ali - at your service. and is there anything I can get you... pick a seat and let me know if you need anything at all... always checking up on us. To Gabby from Food and Beverage - anything needs to be done - he will do... need a table for Friday night dinner for 6 - last minute... no reservation... just walk right it... and you are welcome with open hands and at your service. Need some special handling or assistance with your stay (out of the normal) - call speak to Moritz the General Manager and he is personally on it - He takes care of it solo - ask him for anything - he does not know how to say "No"... "No" is not part of his vocabulary. Last and best of all.... Had a tough day or just want somone to talk to... meet Ashraf - He is the most friendliest man in the entire hotel. If you stay here... you fore sure will bump and chill with Ashraf... he is so warm and homy its crazy... he makes you feel at home... you can talk anything with him. I mean anything!!!

Room temperature control was not accurate

Shabbat Stay

Overall we were very disappointed in our stay. The staff was not friendly and we will did not have a good experience. The hotel was not Shabbat friendly until we complained to the staff. They didn’t have the Shabbat elevator on nor did they assist in turning on lights for us. When we got to the front desk to check in, it was not easy and needed a lot of documentation which we did not have readily. I expected more from this hotel.

Disappointed

Hotel was redone recently so that was good. We had been to this hotel previously in April with a large group for a family affair and had a nice time so decided to come back. Our room however had a strange mildew odor right outside our door that also permeated the room. We notified the front desk and they tried to mask it - for the most part they did an ok job. Here was the big issue... We paid additional for the meal on Friday night and Saturday lunch. The lunch was inedible. We picked at a few things but barely ate. I told the front desk it was unacceptable but they refused to refund us. I spoke to the manager who offered a 20 percent discount but I explained again that we barely ate because there was nothing appealing and it's wrong to charge us 80% (over $200!!) when we all we ate was bread and vegetables. Its a shame they ruined our relationship over this because I would never go back now because of this. Like I said we made a party in April and came back now and because of the inexcusable attempt at lunch and the poor customer service handling it they lost our future business. I've never left a bad review online like this but I'm appalled that a hotel like this couldn't make it right.

Great

We just spent Sukkot at the Hotel and really enjoyed. The food and Sukka was very nice and plentiful. Rooms were clean and nice and Lobby is brand new and nice. Only cons were staff could be a little more helpful and courteous and some of the towels in the room were a little smelly. Overall great trip

The staff were very helpful !nd friendly. the property was noise around 01:00am with doors being slammed and people talking loudly during those hours. I would recommend signage about that so people would be reminded.

Staff was not friendly you walked by the front desk no one says hello good morning they act like they don’t see you same at the front door no one says hello. The hotel is very nice otherwise and has a nice breakfast buffet

Great location. Beautiful hotel, nice room

Loved the gym!

I like everything ! Good service,!