Old property, old mattresses

The person working the breakfast was extremely RUDE and unfriendly. Every person related to the restaurant obviously did not like their JOB

Beautiful property in the woods. The hotel restaurant serves wonderful foods. Lots of nature and fresh air. The room was good and had hot water for shower. Internet WiFi was spotty at best but we did have good mobile reception. Good location.

Beautiful Hotel, next to a river and nice garden. Weather is perfect, at around 60-75 degrees farenheit. It can get a bit chillier at night so bring a light coat. Staff is limited. They have 1 restaurant and 1 coffee shop which was closed. They don’t offer room service. Price was very decent. I would stay again.

The river view was amazing. Beds were clean and extremely confortable. Restaurant food can improve but cost per person was fine.

Buen Lugar

El hotel esta muy bonito, comodo, buen restaurante, la pasamos muy bien!!!!. Solo dos cosas por mejorar, no tiene aire acondicionado, lo entiendo porque el lugar es fresco, pero en ese caso las ventanas deben tener malla anti insectos cosa que uno pueda abrir las ventanas sobre todo en la noche para que la habitacion se ventile. Por lo demás excelente, las vistas son espectaculares

It is fully embed in nature. Love it ! The option for breakfast is really really limited. Hope this can be improved

It’s very good

Amazing location and beautiful hotel, will definitely come back

It's an escape for one night. The house is dark, for its size there was no sufficient lights. Despite a space in a kitchen there was a refridgerator only, no coffee maker, no wash sink. A good restaurant is on the site. Beautiful nature and kids playground to spend a half day there.

Beautiful place to stay

Cute outdoor hotel on mountain stream

The grounds were nice walkways around the various rooms, and a fish pond. The hotel is on a nice mountain stream. The room was aged a bit, but comfortable except there was no hot water. This is not always needed in Panama, but in the mountains it is. The "A" restaurant was fine, but the grill was ordinary bar food quality. There is nothing in town (which is only a few houses). This is a stopping off point for things in the area.

I chose this hotel because on Expedia it was indicated that there is a Spa, pool and that you can get massages. In the end there was no such option on the property, so that was very disappointing. We did not get free coffee with our breakfast, although it should have been included. Overall the stay was okay.

Very disappointed with this hotel. We were 5 adults and 2 little girls so I ordered the 9 people room. We arrived afternoon, the room was freezing and it has no heater. It was actually colder inside the room than outside. There was no hot water in the shower, I went twice to the front desk to tell them about it and only at the second time they sent someone. He said he fixed it and that we should wait 15 minutes and try again but guess what- it didn’t help. In addition to that the roof was leaking so we had water drops all over the main dining area. We asked to talk to the manager of the property but were told that he’s not coming and we can’t speak to him and that any compensation is not even considered. Very poor customer service regarding handling complaints. Needless to say that we won’t be staying in this hotel ever again. P.S, in the hotel’s home page in Expedia it’s mentioned that they speak both English and Spanish. None of the staff spoke English.

The property sits right next to the river and the sound is most pleasant. The flowers and outdoor landscaping was beautiful

Beautiful area

By far exceeded our expectations. The staff was friendly, rooms were clean and spacious, and the food in the restaurant was delicious. We even did the zip line, it was two short lines but fun. We will be back!

Would not recommend this place. Paper thin walls and very outdated mattresses.

Really nice hotel, good staff, facilities, food and sightseeing. really cozy and relaxing environment of the hotel and room. will return soon.

Nice area to visit.

The rooms was fine and the place is set up for a wedding venue. The restaurant was high for the quality and the breakfast included is only toast and jam.

Beautiful spot

I gave the hotel several 3s. And in other circumstances, I might have given all 3s, but it's Volcan and you shouldn't (and I didn't) expect the Ritz Carlton. It got several 3s because (a) there were a lot of bugs and ants in the room (b) there was a power outage during a rainstorm and the staff/hotel was strangely unprepared for what I would think is a regular event in the rainy season, and (c) staff made no attempt to compensate for (b), e.g. comp a drink at the bar. If you go to Volcan, this is a beautiful spot to lay your head. And, you need to know Espanol!!!!!!

It was a charming experience, full of contact with

Very comfortable facilities, nice location next to the river, very good food.... I am very happy with my experience.

Great place for a family reunion!

A fantastic place to relax and connect with nature. Spacious and clean suites, very friendly and helpful staff (Noel the waiter is excellent), fresh and authentic food at the resort restaurant. We had a great time!

Beautiful secluded getaway, awesome staff

This is a beautiful property sits on the side of Volcán Baru. The garden and setting is beautiful, facilities and amenities are well maintained. Food in the restaurant is good and well priced. Staff is friendly and helpful. The first great help was sending a vehicle to come pick us up after a taxi left us at the wrong hotel. The second instance where the staff went above and beyond was after I left an iPad in the dresser of our room the day we checked out. I didn't realize it was missing until we were in Panama City almost a full day later. Ana, who was working at reception when I called, had not seen it and went and thoroughly searched the room. It wasn't there and she hadn't seen it in the lost and found so she called the off-duty cleaning person and found that the iPad had been returned and kept in a safe location. Unable to ship to Panama City before our flight back to the States, Ana agreed to ship to a hotel in Boquete where we had made friends with the American owner. I am extremely grateful for the honesty of the staff and the exceptional customer service and highly recommend Casa Grande Bambito if you're lucky enough to visit Chiriquí province.

if you like strawberries

the best about this hotel is the location, this area grows alot of fruits and veggies, strawberry stands within walking distance with great sundaes and banana splits, great food at the hotel too but the slowest service in Panama and thats saying something. The room started out great with a newly renovated bathroom that included a giant soaking tub but we couldn't access the internet so the hotel changed our room to one in a duplex, it was charming but had poor lighting and a very small rundown bathroom and the noise carried from the attached room, worst of all the internet was barely useable. we didn't stay the 2 nights we booked. the hotels need to understand that when you advertise wi fi that we rely on that even though we are on vacation we still need to check in with those at home,work and for our other travel reservations!!

Last Minute Cancellation

The day before I was to check into Casa Grande, I received emails and phone messages from hotels.com booking alerting me of a problem with my reservation. I lost 2 hours of my precious time in Panama City dealing with this unforeseen cancellation. After being shuffled back and forth between representatives, I was finally able to get 3 out of 5 days at the hotel. I'm not sure if I'm more upset with hotels.com or with Casa Grande.

Excelente

Todo muy ameno y tranquilo.

Excelente todo

Es muy lindo el hotel, sus alrededores y la comida del restaurante muy rica, pero las habitaciones necesitan un poco más de mantenimiento. El check in bastante lento (siento que es un tema del sistema que manejan).

Excelente lugar para estar en paz y contacto con la naturaleza

Hermoso

Exelente, cómodo, tranquilo, relajante.

Muy amables y hermoso el entorno. Buena comida, aunque un poco cara.

El servicio es regular, dan respuesta de forma generica (como ain ganas de atender) El desayuno incluido es limitado/básico

Quizás incluir abanicos en las habitaciones podría brindar mayor comodidad mientras se está dentro de ella. Regularmente es fresco pero tiene pocas ventanas de ventilación lo que no circula el aire para que se sienta el frío como afuera de la habitación.

Bie

Waren überhaupt nicht zufrieden. Die ganze Anlage ist ziemlich heruntergekommen, von der Zimmereinrichtung ganz zu schweigen. Das Bettgestell war kaputt, die Wände hatten Risse sowie die Möbel auch. Die Bettwäsche war fleckig und somit unnutzbar, weshalb wir unsere Reisehandtücher zum schlafen nutzen mussten. Im Badezimmer krabbelten mehrere Ameisen auf dem Waschbecken und der Ablage und eine Raupe fanden wir auch. Wir hatten eines der Zweibettzimmer mit Gartenblick, das direkt gegenüber von dem Restaurant lag, wo an diesem Tag eine Hochzeit gefeiert wurde. Darüber wurden wir zu keinem Zeitpunkt informiert. Die extrem laute Musik brachte unsere Tür zum Beben und wir konnten nicht schlafen. Eigentlich hatten wir das Hotel für 2 Nächte gebucht, flüchteten aber nach einer Nacht, weil es so schrecklich war!

Una estadía relajante

La experiencia en general fue muy buena ya que te encuentras en medio de la naturaleza, con un clima delicioso, a orillas de un río. Las personas que atienden en general muy amables. La comida tanto del restaurante para almuerzo y cena deliciosa y a unos precios excelentes. Las opción es de desayuno qué vienen incluidas con el hospedaje muy bueno. Lo único que les puedo sugerir es mejorar la limpieza de los cuartos, ya que al estar em el medio de tanta naturaleza se meten insectos en las esquinas de las habitaciones. Y también me parece que los baños necesitan anaqueles para que uno pueda colocar sus acceaorios de baño a la hora de ducharse.

Good

Les murs sont en carton. Le service au resto est pitoyable et tellement long, la nourriture est bien. Il charge pour faire un mini zipline sur place, ca devrait etre inclus. Il y a des velos mais tous brisés. Possibliter de faire du lavage. Je m’attendais a plus, une change que le site est jolie.

Beautiful views and scenery !

Excelente lugar y hermoso paraje.

Muy bonito y acogedor, pero sabanas y toallas manchadas, no se veían muy limpias

Seguro regreso, seguro estará mejor en mi próxima

Excelente lugar como punto de partida para conocer Tierras Altas, se nota que han hecho excelente trabajo por mantener áreas comunes y que hay otras áreas como la piscina y juego de Ping pong con áreas de mejoras. Las habitaciones bien generalmente, deben revisar detalles en los baños para su buen funcionamiento. Lo recomiendo 100%. Restaurante y bar se pasa buen rato y el personal atento.

Regular WiFi signal. Insecure room. No hairdryer. No refrigerator. No telephone at room. Bad distribution of the bathroom. Bad ventillation of the room. Good food. Good service in the restaurant.

Área abierta

Todo muy bonito, solo que la piscina no estaba limpia

el medio ambiente

No hay rampas para coches o para discapacitados, las ventanas ni tienen malla y se meten insectos, no es funcional la cortina que tapa la puerta de la habitación

Todo fue agradable, un lugar rodeado de la naturaleza.

Muy bueno