8 Enjoyable days at Casa Cavassa

While touring the Cusco area my family and I stayed at Casa Cavassa for 8 days and loved the accommodation. Casa Cavassa is central to everything a tourist wants to see. Close to markets, shops, churches, cathedrals, historic centers, and ancient ruins! Such a great location, well maintained accommodation, and great staff who worked through my lack of local knowledge and language with ease. Extreme thanks to all of the Cas Cavassa staff for making our stay memorable, easy, and safe.

The bathroom had a strong odor, I believe from the drainage. Also, there were some open areas in the bathroom walls that were covered with paper. It was pretty loud during the evening/night because I believe the personnel bring their kids there n they’re playing around all day. Overall not a good experience.

Excelente ubicación. Cerca de la Plaza de Armas. Buena atención.

All the staff was amazing. The only problem is for people with cats allergies because there are two around the property. Great location, close ro plaza de armas

Unfortunately our first night the shower did not work and the bathroom was very smelly. We were moved to a nicer apartment style room the second night and whilst the bathroom was not smelly - there was no water in the entire hotel that night. So no showers for us until the morning. Staff brought a large jug of water to “assist” but honestly even with lower expectations we at least expected the minimum necessities - like running water. Sadly not a great experience overall.

Excelente estadía en Cusco

Desde el Check-in hasta el check-out todo fue excelente, las chicas de recepción y servicios muy amables; en especial la señora del comedor muy atenta y amable. La limpieza de la habitación muy buena.

Friendly staff.

Had the 3rd floor room… it was freezing and no hot water for a few days. Super cute place over all, everyone super nice and 2 cute kitties running around and super social. Great room, just freezing at night, no insulation. 2nd floor rooms are better.

Great location and caring staff

The location of this hotel is fantastic for access many outstanding restaurants and key Cusco tourist attractions. The hotel price and room and bed sizes is also good. The staff are lovely and caring. There are noise issues with the shared wall with the busy restaurant next door, the hotel breakfast kitchen, the doorbell that rings throughout the hotel, the resident cats, etc., but overall we were pleased with the stay.

The staff was very helpful. My family of 4 became very ill upon arrival in Cusco. They were very helpful and brought us tea and soup and an oxygen tank. The suite was cold so they brought us a heater. It’s in a great location.

Fantastic

Pleasant experience

It was nice. The layout of the rooms are quite different. The bed is pretty hard and stiff. Overall, it was a nice stay.

Avoid

I’m baffled by the quality of reviews for this hotel, they are incredibly misleading. This was without doubt the worst hotel I have stayed in. Our room was damp, musty and smelt. There was no window, so no way to improve matters. Issues went beyond that though, the bathroom door didn’t close, the shower curtain was an actual fabric curtain which didn’t dry (on account of the lack of ventilation) and smelled, meaning you left the shower still feeling a bit unclean. The light bulbs flickered for a couple of minutes when you first turned them on and wall fixtures fell off if you touched them. The rooms are also located around a central court yard where guests are encouraged to sit and drink coffee/tea, meaning I was woken every morning at 6am by people chatting directly outside our door. I was convinced to stay by the strength of the reviews and felt compelled to review as well to warn people off. This hotel was cheap but I would strongly encourage anyone to pay a little more elsewhere. On another note, I will say the staff were pleasant and friendly

Great customer service and location.

Excelente ubicación, personal atento. Muy recomendable.

This was a great place to stay, very central, super easy to work with the staff and very quiet and calm. I would highly recommend staying here.

Like home ❤️

We loved this place, we were treated like at home. The room was amazingly pretty. There is hot water, you just have to run it for a few minutes until it’s very hot. Carol was very attentive and friendly.

The property was under construction and fumes from paint were overwhelming. Staff was very nice and did their best to accommodate

Where to start... Location is great, very walkable and tours will pick you up from the hotel. Hotel appears cute but is still under construction and is very noisy from around 7am-8pm, as well as dusty and had a strong aroma that can cause a headache 2 out of our 6 night stay. Our room was downstairs and it sounded like elephants were living above us. Luckily we aren't very light sleepers though this would be a problem for some. Staff don't speak english but you can communicate via google translate, we unfortunately became very sick 4 days into our stay so were basically bed ridden for 2 days, they tried to access our room multiple times on the first sick day even after we told them no, they were trying to unlock the door and gain access even though we were clearly in there!? There's no option for no cleaning and I wish there was. Staff threw out paintings we had purchased from a local as they thought it was rubbish (wrapped up in a cardboard cylinder.) Toilet had a gross smell wafting out of it randomly (prior to us becoming sick), hot water was hit and mess and bed wasn't comfortable. They say they will take care of your laundry - I asked for this service twice and was blown off and told to go down the road.

Cute, great location, but so loud can't sleep.

Don't stay here if you would like to get any sleep. My boyfriend and I were given a room downstairs that shared a wall with the restaurant kitchen next door. The walls are paper thin so we heard banging pots & pans until 11pm when we had to get up very early for scheduled activities. There were also people coming in and out of the hotel talking very loud at all hours of the night. The main door on the street remains locked 24/7 but there is a doorbell for non-guests who are checking in etc. Drunk (I assume) people walking back from a night out would ring it all night long. That said, the property is very cute and clean. Location is great, 5 minute walk to City Square. Staff were very friendly and accommodating despite the lack of English spoken. I hate to give this place a negative review but I literally did not get any sleep during our three night stay and that's a pretty important part of booking a hotel.

Nice boutique hotel for a family -‘great location

Our family of 5 stayed here before and after a 5 day Salkantay Trek. They held our luggage and we had laundry done after our trek for 8 sol per kg. Everyone was wonderful and the location is excellent. I would stay here again.

Overall everyone was very friendly. I enjoyed how much space the room had and the location was great. Some dislikes were the unit did not have heating or cooling. We were able to get a space heater to stay warm. The units all face a courtyard which is nice, but could get noisy. Lastly, if you want hot water you will need to let the host know ~30 minutes in advance.

Muy buen hotel. Muy buena ubicacion en el Centro Historico de Cusco. Muy buena relacion entre calidad/precio. El staff es excelente sobre todo Karol, esta muchacha es super atenta, cordial y esta pendiente de todo y de que estes comodo durante toda tu estancia. Las unicas cosas negativas fueron que tienen una gatita muy linda y graciosa pero nos orinó la maleta y que el baño de la habitacion era demasiado pequeño. Por lo demas, es una excelente elección.

The staff make this place worthwhile. The rooms are nice, amenities are good, plenty of hot water. But the warmth of the people really make it comfortable.

This is a small hotel in a Spanish Colonial home. All the rooms open into a covered courtyard. It is in the heart of Cuzco's historic district conveniently close to shopping, restaurants, and historic sites. There is no parking, but if you have ever been to Cusco, you realize that driving in Cusco is better left to professional taxi drivers who are relatively inexpensive and understand how to drive on Cuzco's narrow crowed streets. The hotel was clean, the staff was responsive and accommodating. If I ever return to Cusco, I would definitely try to stay here.

Highly recommend.

Staffs goes above and beyond. Extremely accommodating. Even checked in on me while I was sick. Just a lovely staff. My room had a mini fridge, microwave and utensils. A block and a half from the main square. Next to restaurants, etc

Our bed sheets had many hairs and visible bed bugs possibly lice on arrival. They were extremely slow to change the beds and made us wait at 1am in the morning. No apologies were made the next day

Buen sitio para quedarse

We had a wonderful stay. Location is everything! Portions in Peru are pretty large so it was nice having a fridge and microwave in the room for those left overs. Would stay again.

Is a beautiful hotel , everything are good except no lift , but stil ok 2 storey only . highly recommended

This beautiful hotel is immaculate with well-appointed rooms. Located in the historic center of Cuzco, all the sights are within easy walking distance. Rooms are located on several floors around a central courtyard, which means rooms are subject to noise of passing guests. We stayed in the 2-storey family room, with 5 beds and a kitchenette. There are 2 different family-style rooms, both of which we used. We much preferred room 202, which was quieter. Breakfast is not included. Recommend.

Great place

It is a very convenient set up for a family. We loved it. Location is great.

Best service that makes our stay in Cusco amazing!

Amazing service! I am so impressed! Best hospitality

Everthing Very clean

The host was very friendly. The partner had just been renovated and clean. Perfect location

The place was really nice and close to the San Pedro station. The owners were nice check in us after hours and the price was affordable after coming for Machu Picchu for one night.

Very close to everything, clean nice apartment. We were able to have our laundry done there. Owner Luis arranged to store our bags until our return from Machu Picchu and even moved them to another hotel for us since his place was booked. Nice kitchen and bath. Perfect for us but be aware sleeping quarters are upstairs, bathroom is downstairs.

Pontos positivos: - Equipe cordial - Localização excelente - Cama confortável Pontos negativos: - Não possui elevador e a maioria dos quartos são em andares superiores - Edredons e cobertores extremamente sujos, sem condição de uso (e quando estive lá estava bastante frio) - Água do chuveiro demorava bastante para esquentar, quando esquentava - Um gato fica rodeando o café da manha todo tempo, inclusive sobe na mesa onde estão as comidas para comer o presunto - todos os dias ele esta lá e ninguém faz nada, os hospedes ficam espantando.

Pontos positivos: - Equipe cordial - Localização excelente - Cama confortável Pontos negativos: - Não possui elevador e a maioria dos quartos são em andares superiores - Edredons e cobertores extremamente sujos, sem condição de uso (e quando estive lá estava bastante frio) - Água do chuveiro demorava bastante para esquentar, quando esquentava - Cortina do banheiro de tecido grosso com bolor - Check-out antecipado "forçado" (deixamos as malas prontas as 7hs da manha na data de saída e fomos tomar café, inclusive deixamos coisas nas tomadas carregando - quando voltamos por volta das 7h30 no quarto as malas nem eletronicos estavam mais, tudo tinha sido levado para a recepção) - Um gato fica rodeando o café da manha todo tempo, inclusive sobe na mesa onde estão as comidas para comer o presunto - todos os dias ele esta lá e ninguém faz nada, os hospedes ficam espantando.

Muy buena estadía

Bastante agradables las habitaciones.

El personal muy amable, la habitación necesita muchas mejoras; pintura, juegos de cama sin manchas, toallas nuevas.

La habitación para una persona no tenía las mejores condiciones, la puerta del baño no cerraba, la madera del suelo está dañada y causa molestias, la regadera del baño cuenta con una cortina de tela, aunque no se sale el agua provoca que en ocasiones tenga olor a humedad

Pensamos que sería una opción. Buenas camas, pero no hay calefacción. Bonito baño pero un día sin agua antes de irnos de tour... Anduve vagando por todo el hotel hasta encontrar agua en una llave del primer piso para lavarnos la cara. Nadie al pendiente. Muy campirano, peeoycon tres gatos sueltos por todo el hotel y que no se los tocaran, abrías la puerta de la habitación y aprovechan para meterse y era un rollo sacarlo. Linda regadera, pero nos recibieron sin shampoo y toalla de piso ya que se salia mucha agua y el. Baño inundado. Pedir resolverlo fue un caos por que en las noches no hay nadie en recepción, tenemos que andar gritando para que alguien saliera. Un día de acabo el gas y no puedo creer que nadie se quejara hasta que fui nuevamente a preguntar nos dicen que se acabo el gas. Soy bien adaptable a las condiciones de cualquier hotel pero aquí fueron situaciones super básicas del servicio. No volvería definitivamente. Algunos detalles que fácilmente se pueden mejorar pero no se les vio ganas.

MUITO BOM

Tudo certo, chegamos e tivemos um probleminha no quarto, e a anfitriã ja nos trocou imediatamente por um quarto melhor.

Primero que nada Carol fue una excelente anfitriona y nos ayudó con todo a cualquier hora. La propiedad se ve un poco vieja y descuidada. En cuanto a la limpieza notamos algunos detalles como camas sucias, colchas manchadas y hormigas. Fuera de eso la propiedad cuenta con todo lo necesario además de que está muy bien situada a solo unas calles de la plaza principal. Las camas estaban muy cómodas y el departamento contaba con todo lo necesario.

Es difícil agradecer cuando la atención va mucho mas allá de lo común, durante mi estadía tuve problemas de salud por un tema del frío, algo que sin la ayuda extraordinaria del equipo de este maravilloso hotel hubiera sido mucho mas complicado poder resolver, estuvieron atentos y dispuestos en todo momento a ayudar, por eso estaré muy agradecido siempre

Muy buenas anfitrionas y buena ubicación, limpia y agradable

muy bonito y fueron muy amables

Es un lugar donde puedes descansar con en casa, muy amable la atención y todo sumamente limpio con todos los protocolos de seguridad.

Grata experiencia, 100% recomendado

Luis (administrador) es super buena onda y servicial El lugar es acogedor, rústico y lindo. Me encantó, porque hay minidepas que pueden alquilarse en familia. Buena ubicación, cerca a la plaza y con restaurantes y tiendas cerca