Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Breakage deposit: ZAR 750 per stay
• Christmas Day (December 25) Gala Dinner per adult: ZAR 435
• Christmas Day (December 25) Gala Dinner per child: ZAR 190 (from 4 to 12 years old)
• New Year's Eve (December 31) Gala Dinner per adult: ZAR 350
• New Year's Eve (December 31) Gala Dinner per child: ZAR 175 (from 4 to 12 years old)

We have included all charges provided to us by the property.

You need to know

• The seasonal pool will be open from January to December.
• Pool access available from 7:00 AM to 7:00 PM.
• Reservations are required for massage services. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
• Free in-room WiFi is limited to 4 hours per day
• The property is professionally cleaned.
• Contactless check-in and contactless check-out are available.

Special Instructions

The front desk is open daily from 7:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools. If guests should find the reception desk closed on arrival, they are requested to collect their keys from the Joe Fish restaurant. Should this also be closed then keys will be left with the Security desk at the entrance to the property.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has indicated there is a smoke detector on the property
• Safety features at this property include a fire extinguisher
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property is professionally cleaned
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Minimal age

21

Optional fees

• Fee for buffet breakfast: approximately ZAR 140 for adults and ZAR 70 for children
• Pet fee: ZAR 200 per accommodation, per stay
• Service animals are exempt from fees
• Late check-in fee: 20-percent of room rate for check-in between 11:00 AM and 4:00 PM
• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Xhosa

Afrikaans

English