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Hotel Description
With a stay at Canopy by Hilton Hangzhou West Lake, you'll be centrally located in Hangzhou, steps from West Lake and within a 10-minute walk of Wushan Night Market. This luxury hotel is 1.2 mi (1.9 km) from Qinghefang Old Street and 1.6 mi (2.5 km) from Beishan St. Make yourself at home in one of the 160 individually decorated guestrooms, featuring minibars and espresso makers. Your bed comes with down comforters and premium bedding. 52-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety practices
- Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Individually-wrapped food options are available
- Individually-wrapped food options are available through room service
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Electrostatic spray is used for disinfection
- Cashless transactions are available
- Masks are compulsory at the property
- Contactless food service / room service is available
- Food service has been amended for enhanced safety
- Essential workers only - NO
Important information
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Minimal age
Optional fees
- Fee for continental breakfast: approximately CNY 138 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Chinese (Mandarin)
Amenities
Most Popular
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Accessible facilities
Other
Elevator
Concierge services
Gift shops or newsstand
Breakfast available (surcharge)
Laundry facilities
Garden
Safe-deposit box at front desk
24-hour front desk
Porter/bellhop
Wheelchair accessible parking
Number of restaurants - 1
Bicycle rentals on site
Free self parking
Number of bars/lounges - 1
Number of coffee shops/cafes - 1
24-hour fitness facilities
Terrace
Lockers available
Outdoor furniture
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible on-site restaurant
Well-lit path to entrance
Stair-free path to entrance
Hotel reviews
Traveller
TravellerIt was an amazing stay in canopy by Hilton. The service and cleanliness were tip top! One of the cleaner actually helped me to fold my clothes, it’s my first encounter with such detailed cleaning, I gave her a tip for such amazing initiative .I didn’t like the breakfast buffet it is disappointing.
TravellerSuper hot in the room
Room is hot like sauna, even when we adjust temperature to 20-22 degrees, room temp is still 26 degrees!! We informed the staff and they told us nothing can be done as air con is central control!! We were told to open the window!!! Or use the fan they provide. When we requested for change in the room, we were told that it will be the same and may be worse because other rooms, may not even be able to open the window!! It’s a terrible experience especially coming from Hilton and not other random hotel.
TravellerLove the design of the hotel and the location. Walking distance to West Lake, shopping and all the restaurants.
TravellerFeedback from my parents: excellent hotel, fancy, clean, and comfortable. Also it is very convenient, close to a lot of restaurants and walkable distance to the west lake.
TravellerLocation
TravellerThe hotel is very modern, the room is very spacious. There is even Robert room service! Very convenient location. But there is an overnight bar across the street and it can get really noisy in early mornings. The car honks, people talking and laughing, woke me up every night.
TravellerVery innovative!! It’s like a hidden gem!
TravellerThe hotel was clean and well staffed. Breakfast was decent, although nothing too special. Great location, walkable from the nearest subway station and close to the west lake. The atmosphere was catered more towards younger adults and couples.
TravellerThe room was so small that we paid for an upgrade
TravellerGreat Food and Nice Hotel
Excellent stay. Chef Jackie at Nattare restaurant is amazing. Must eat at the hotel.
TravellerFancy hotel attached to night clubs
The hotel is very new and fancy. Service staff are helpful and attentive. The location is desirable. However, the hotel is not for everyone: there are two night clubs that are part of the building complex (and it is not a very big building.) We stayed over the weekend and both nights I did not sleep. The music did not bother but the noise after the club closed at 4am. Taxis sounding their horns and people talking / laughing loudly on the street until 430am or so. Not for older travellers.
TravellerGreat hotel great stay
We had a fine stay. We checked in on Saturday around noon time n it was quiet busy but the staff was able to provide the room within one hour n helped bring our luggage to the room. We were also given extra two hours late check out while bringing the baby w us. All staffs in the hotel were nice n super friendly including the doorman n restaurant team. The team was definitely well trained. Very good stay.
TravellerGood stay
Great hotel, brand new with a good breakfast. Rooms were comfortable and attractive. Hotel staff was kind and helpful.
TravellerNice New Hotel
Nice new hotel, very good value for it's location and the quality of the rooms, very nice touch on many details inside the rooms, I enjoy my stay very much, highly recommended, especially for young people
Travellernice environment and comfortable room
TravellerI loved the design, the staff (young, fun and very careful). The location per se is also fantastic, next to the XiHu; but I think the humidity is a real problem. They have put dehumidifiers everywhere but still, it smells a bad. Therefore, I think I have paid way too much for an hotel that has such a problem… that’s not good for your health. I stayed just 1 night.
TravellerHotel is good. But, the address on the hotels.com and the real location is different. In the app, hotel is located just nearby the west lake, but actual location is 2 blocks away from the west lake. It made me confusing when I find the hotel.
Traveller청결! 강추
숙소는 청결하고 좋았습니다.
TravellerGood experience
Very nice hotel
CRYPTO-FRIENDLY BOOKINGS
Your money’s good here.
Away from the crowds but still within walking distance to Hubin area and Xihu. Hotel is very new and modern. Rooms were big and clean. Comfortable stay, service was really prompt.