Candlewood Suites Houston I-10 East by IHG

8.6

Excellent

286 Guest reviews

8.6

Excellent

286 Verified Reviews

Read all reviews

Cleanliness8.8/10

Service9.0/10

Comfort9.0/10

Condition8.8/10

location9.0/10

Neighborhood8.2/10

Value10/10

Amenities8.2/10

Not enough chairs and eating space for 4 people. Bathroom fan and sink drain were not activated at check in.

Nice place to stay with family with kitchen as an option

This was my first stay at Candlewood Suites. I felt a since of home as soon as I walked into the building. The place was very cleaned. The staff was very nice and helpful. I enjoyed the quietness at night throughout my stay. I'd recommend this place to customers looking for a great place to stay at a very reasonable price.

Unkept area behind hotel. Room had a stale smoke smell and hallway had a sewerage smell like plumbing may have backed up somewhere on that floor. Only one luggage cart for hotel. I expected a Candlewood hotel to be a much nicer place to stay:(

I feel the zone is not safe and within the hotel someone went after me and started to have a talk with me then ask me money

No complaints!! Loved the suite!! Bed was comfy!

We took another accessible room, the shower head needs replacement bc it gave little water pressure. Rest of the room was nice enough and yes I would book here again.

Our stay was good. My husband, daughter, and I enjoyed our stay. Service and cleanliness was excellent.

All was good. No issues noted

nice

nice clean room

Booking was easy

Very Clean Property!

The hotel is very nice and clean. The staff is very attentive

Decent just not as expected based on rating

Nice and clean

Our stay was excellent

Cleanliness

Friendly staff, nice hotel

Great service

It's perfect for the price. Kitchen, plenty of appliances to borrow. Great if you're going to be in the area for an extended stay. Discounts for monthly stays.

We will stay there again

The hotel was easy to find and I only about 15 mins from the city. The room was clean and the beds were comfortable. They had everything you needed for lovely stay. The staff was very friendly and gave us extra towels and things when we asked. I also liked the fact they were pet friendly.

Great place to stay

It was very nice, and comfortable. Very friendly host, and no problems with getting my room when I got there. 12pm wake up was a very nice to receive, got to rest an extra hour. Loved it for sure.

The staff is very friendly and the room is so clean.

Nice place for a weekend

We were pleased with the room and the receptionist was very nice.

great place to stay at a reasonable area.

Great facilities, nice clean and spacious rooms. Good amenities with an excellent staff. I will definitely be staying here again. Good restaurants and stores near by.

This is a great place, especially for families. Highly recommend it.

Habitaciones muy limpias y cómodas !!

Enjoyed the stay

The property is showing it’s age. They did not have enough towels for everyone. The air conditioning unit in our room worked but made a terrible sound when it cycled on so all night it kept waking me up and the next day I was exhausted. They did give me a little discount for the nuisance.

Do not stay here unless you don't mind mice

For starters, I am not real big on providing reviews, but I want anyone that is seriously thinking about staying at this location to STAY AWAY!! I noticed what appeared to be a piece of paper. I picked it up and guess what it was? A mouse trap. The sticky kind that the mouse would be stuck on. Unfortunately, I was eating chips and my bag got stuck to the trap. I couldn't remove the bag from the trap and disposed of both. So now my antenna is up. I travel a lot and have never known or seen mouse traps in a hotel room. I packed my things and placed them on the couch instead of the floor. Why would a hotel have mouse traps? My thoughts are that the hotel is infested with mice. No other explanation. At 430am on my day of departure, I was awakened by noise in the kitchen area as I booked a one bedroom. It was coming from the garbage can. I looked into the garbage can and guess what I saw?? A frickin mouse. I was terrified as rodents turn my stomach. I immediately went to the front desk and told her to get that garbage can out of my room. She replied that she isn't allowed to go into guest rooms for safety rooms. Totally ignored my concern of having a mouse in my trash can. I can put you in another room. For what purpose?? So, I can encounter another mouse. While waiting in the lobby for a luggage rack, guess what scoots down the hall? Another frickin mouse. Told the front desk girl. She said oh really. Super nonchalant. Sounds like mice are the norm at this place. STAY AWAY!!!

The shower was dirty and nasty.

Everything about the hotel was great. Shuttle service was great also. Only negative thing was nearby vacant building that brings homeless people. City of Houston needs to address this issue.

good

Employees was professional and courteous. The facility was clean and quiet.

I liked the fact that the suite had a separate bedroom with a door that we could close. But the walls, the sofa sleeper, behind the toilet and the bathroom floor was dirty. The suite has 2 phones, but neither was working (they gave us a 10.00 discount for that), and the toilet was stopped up. I had to use my cell phone to call the front desk, spoke with Rudy, was told someone would be there in 5-10 minutes, it took 30-45 minutes, and he tried to give the plunger to me. Also there was food underneath the sofa. I think that someone should go behind the cleaning ladies, maybe a supervisor to make sure they are doing a great job, and deep clean those rooms once a month, and please provide extra tissue and paper towels, my husband had to go to the front desk for more. Finally, no matter where your hotel is located, (area, city), it should be held to the same standards and every guest should expect to receive excellence. After all, we are paying for it.

What is goin on?

One elevator of two was operating causing delays. All the time, the elevators and some areas smell like smoking areas, and not only tabbaco. The microwave did not work. The drain water come into the dishwasher.

Great Rooms, great service, but neighborhood ehh..

Great room, big and nice. The only "downside" was that the hotel is on a side of town where I was not exactly feeling safe at night as a woman.

convenient location, accepted dogs, kitchen accessories, shower acceseries, shower towels were scarce and not always available for replacement.

Breakfast isnt imcluded but staff is nice.

The first room I was in had a bad odor then they move me to another room didn’t have no water

I booked my hotel a week in advance for a football tournament. We drove 3 and a half hours with my family 2 toddlers and a infant. When we got to the hotel we were informed that we no longer had a reservation for a room for the weekend. We never received a call or an email to inform us that our reservation was canceled due to no more rooms being available. The service was rude and none of the employees were helpful and couldn’t explain to us how our room was giving away. This was an inconvenience to me and my family being that we were unable to get another room to accommodate us and our travel to Houston, due to the rodeo being in town. We slept in the car for the first night, and ended up having to get a hotel further out.

Dirty hotel tub had mold, walls were disgusting, sheets dirty, smelled

Place is nice staff is very helpful bed was awsome room also clean clean i wil stay again

The Fossett in the shower was funny looking, but loved it. It made me laugh

Service was great

Bad area, homeless hanging out in parking lot.

Shower looked grungy

It was nice and clean also quiet. Also both receptionist I talked to where very nice and respectful.

I love this hotel. Everything was kool.. staff real nice

Everything

Everything was great.

Room smelled like cat urine, bed uncomfortable. We were getting settled in our room when matinence guy knock before we could open door he tried to let himself in , luckily I had the chain on door and he couldn't open it all the way. Toilet didn't work properly.

Ok for the price(You get what you pay for)

Pros: Check-in was very easy, room was clean. Cons: Bed was uncomfortable and hard and we had to ask for multiple remotes because the volume and channels was not working went and got another remote and that one did not turn the tv off nor was the volume working on that one lucky we didn't spend a lot of time in the room watching tv, also if you come in late at night be prepared to park in the back and you have to walk around so be careful luckily my husband was with me.

I was unimpressed that this hotel only had 3 carts to take stuff up or down to your car. We left in early morning and no carts to be found. Had to make 2 trips to bring our stuff down to car. Hotel needs to make guests bring down the carts when done with them not keep them in their room.

Very nice and clean. Very comfortable beds

We stayed here after attending an Astros game. The hotel was further away from Minutemaid Park than I thought. The beds were not comfortable and the hotel rooms are outdated. The price was cheap so I guess you get what you pay for.

Nothing, the room is very dirty. The walls are very dirty and stained. There were bed bugs and animals walking on the wall. Extremely disappointed.

The nicest room so far on my three weeks of travel.

Excellent!

Room was ready when we arrived, counter check in was friendly, Super comfortable, very clean and room was very spacious , pet friendly at low cost. Will definitely stay here again.

Excellent choice for families have kitchen..nice.

Good

Excellent Stay and Staff Despite 1 bad incident

The hotel was very appealing, comfortable, clean, and well kept. Unfortunately, during the late night, I had a very unpleasant experience which was completely unexpected in light of how clean and well maintained the room and the property were. However, because the hotel staff was so understanding, responsive, and immediately appropriately compensatory to my inconvenience, I decided not to discuss the specifics of my experience, or post pics. I believe the incident was an aberration, not likely to occur to other guests, and I still recommend that you book here.

everything...........................................................................

Great

It was just ok

My stay there was ok this time we have stayed there before. Our bathroom was not really clean to me the shower could have been cleaned better.But over all the room was nice. Coming into the hotel t

Very nice place to stay. Wonderful staff, amazing comfort. Looking forward to staying there again.

Unfortunately the water was off (hot) lights went off for hours then they didn’t want to refund me.

The smoke detector beeped every 20 minutes throughout the night.

We liked the cleanliness of the property and the friendliness of the staff

Cheap but noisy

The room was okay and since it is an extended stay property had a kitchenette which was handy. My problem was with how noisy the plumbing was. Everytime someone in a room above me flushed it sounded like thunder in my first floor room. Unfortunately for me my neighbors were early risers.

My only complaint and it happens is that the fire alarm went off at 11:30 p.m. They said it was a glitch, I think someone was probably smoking in their room. Other then that it was all excellent.

My check in was fast and friendly. I was very happy to find a hotel that was willing to take dogs. Our rooms were spacious and clean. The beds were comfortable, but were not the queen beds that were advertised. They were full/double beds. That was ok though, as I booked 2 double rooms for 4 people. The showers were very nice glass enclosed showers, with nice Dr. Watkins shampoo, conditioner, and body wash pumps on the wall. I was disappointed by the recliners in the rooms. The vinyl upholstery on the chairs in both rooms was peeling off, and left brown flakes on our arms and hands. The chair in one room was very hard to close, and there chair in the other room became stuck in the open position, and we could not close it. It was alright though, no deal breaker.

Very CLEAN. Comfortable bed. LOTS of space. Love the kitchen set up and full sized refrigerator!

I like the amenities offered but the room could have been cleaner. The carpet was a mess and we moved a chair in the room and it had all kind of things under it.

Great Stay

I had a great experience from the moment I stepped into the hotel. Josabet was amazing. She was very friendly and attentive to my extra needs . Will definitely stay again. Price was reasonable and the kitchen was stocked with everything that we needed as far as dishes and pans. Great location.

Room was not clean

Place was very nice. U could get movies for free. Only thing when we turn on the shower a loud noise came from the pipes for a couple of mins then it went away. But great stay. Will stay again

Highly recommend

My stay was great bed comfortable the room was nice and spacious and staff was friendly

Loved the home feeling. It was nice to get up and feel like i was in my home.

A clean, well-maintained, well-appointed facility with friendly heloful staff.

It was great will come again

Everything is real nice and it is great to have a full kitchen with full size fridge. The only thing is the toilet was clogged n we got a plunger but it was still clogged so they just changed us to a different room so no problem

This hotel was not clean. The floors were dirty. There was dirt on the floors. Dirt in the elevator and dirt on the floors in the snack area. The hotel smelled bad. The staff was friendly. The horel looked nice on the outside but not clean on the inside.

I really liked how clean the place was and the good personlitay

The highly customer unfriendly. Took my money even though I corrected error with it minutes to select a different candlewood property down the road. Awesome team player in your system. I will never stay there and will recommend others stay away.

I like everything,it was clean check in was very easy.They need a breakfast for customer

Nice room with kitchen. Brenda at front desk is very nice.

There was some remodeling going on but the results I'm sure will be awesome.

I had requested both rooms be located next to one another. They were not even located on the same floor. One of the rooms was stocked with adequate supplies. The other was not.

AWESOME Business Center

Great Service , Shopping Restaurants - Business Room Exceptional

I like that the property was always clean and it location is key. Its right in the middle of everything. Great stay.

It was clean, have kitchens in the room was nice, you can cook instead of eating out. A grocery store was within the block as well as some good restaurants. The staff was friendly and having a DVD player in the room with movies to borrow was really nice.

Very clean and friendly staff. It’s was a great place to stay.

Great stay

Very clean and safe

Not easily visible from the I-10 service road, but also not too much road noise. Clean, big room and lovely staff

ITS REALLY NICE AND CLEAN, ONLY THING IT NEEDS IS BREAKFAST.

Friendly staff very helpful very polite made you feel like you were around family

Bed was hard