Canadian Resorts Nuevo Vallarta

6.8

Fair

54 Guest reviews

6.8

Fair

54 Verified Reviews

Read all reviews

Cleanliness7.4/10

Service7.0/10

Comfort6.4/10

Condition6.4/10

Neighborhood7.4/10

Amenities7.0/10

I only stayed at this resort for one night. The gentleman working in Reception was amazing. He was very helpful. The suite was clean and comfortable. I didn't use the pool but it was very inviting looking.

Sleepless sad faced and disappointed

Terrible. Booked for four nights only stayed one as two many issues to recount here. We put a claim in the next morning to try and recoup the three days we had paid for and we're unable to use. Some issues:no toilet paper or towels when we got to our room, no coffee pot and none available, one cooking pot and nothing else, no hot water, sink falling off the wall and leaking water onto the floor, bed is made of concrete with a 5" old coil spring mattress, my side had broken springs so basically tried to sleep on a concrete slab without any success. We tried to resolve the issues in the morning, but staff was unable to remedy any of the issues. We had to leave and what a sham because the location is beautiful. It has been 96 hours since we contacted Hotels.com and we have not heard a peep. Very disappointed.

I like that it’s private & has big golf fields. But they need to update all rooms. The nice rooms they don’t give to Expedia guest I don’t know why they post it. Beds are hard & mattress stains, ugly colors in room , water shower comes out very slow, everything is old but clean. Good people working there. Entrance to place is dirt needs also to be update.

I like the lake and all animals in the property

Wouldn’t allow us to check in early. Staff was friendly, property needs work done.

Beautiful setting

Hotel was reasonable, I was disappointed with the location as it lacked easy access to the beach and hotel corridor. I wrongly assumed you could cut across the golf course but found only locked gates. This property would be best suited to guests with a car or bicycle.

You get what you pay for and we didn't really expect it to be a luxury resort. The bed was as hard as the concrete slab upon which the mattress sat. It was minimally supplied and the sliding glass doors neither opened nor closed all the way. They were just taped together and the tape was so old that it was dried out and had holes in it. We ate at the restaurant from breakfast and it was quite good.

Manager ruins the place.

A lovely place with lovely staff that definitely needs a new manager. First we were repeatedly questioned about our booking through hotels.com even though I could literally see him holding the confirmation printout in hand. Then we find we were not given the room we booked. We booked a queen with 2 sofa beds. Instead we were given a 2-bed room On the day of checkout, from well before the end of breakfast, he was trying to rush us out. This happened multiple times even as we had checked out and were eating lunch. It was as though he didn't want English speaking guests there because every other party was of at least 6 people and clearly local. This shouldn't have been necessary, as we paid just like everyone else even though we are a couple with only one son. Lovely place but that manager ruined our stay.

The Canadian is an older hotel inside a golf course. There is no doubt that at some point this was a gorgeous resort, however, it has past it's prime and it's in need of urgent restauration. There are several issues one must consider before deciding to be a guest here. First, there is no car rental facilities or taxi service provided on the grounds. Second, the reception informed me that I could not have guests visit me on the premises, so don't even think about having friends check out the grounds even though they might be considering staying there next time they stay in Nuevo Vallarta. Third, the rooms are old and in need of renovation, but it's undestandible, since no one would like to stay in an old hotel with no car/taxi service and strict guest policies.

Stay away!

Hotels.com should not offer this hotel. It was under renovation. The swimming pool was empty (and looked like it had been for months). There was no bar or restaurant (nowhere to get food). The hotel was not expecting us. It was practically empty (maybe two other rooms occupied). The setting (in the middle of a golf course) was beautiful, but inconvenient without your own car. I recommend you stay away.

I didn't have a car

I hiked across the golf course for 10 minutes to get to the highway to get a bus. You have to flag the ATM bus down. Groceries were a 25 min. hike to Mega market. There is Oxxo across the highway. The bus stops in front to go to Bucerias, a 5 min. ride for 8 pesos. It's a resort and is beautiful with cocodrilo and tropical birds. It's a 40 min. bus ride on ATM to get to Puerto Vallarta

Poor access by dirt road

The restaurant and bar were closed and there was a constant smell of sewer gas in the room.

A very pretty area with a multitude of birds. Unfortunately our one night visit was marred by no drinking water supplied, no coffee pot and even more unfortunate no hot water to shower in the morning

Terrible

Terrible, don’t book this hotel. Expedia shouldn’t have this hotel listed.

not what it was advertise

The "resort " was empty, we got a two queen beds, when i requested a queen and 2 twins, well... the twins are sofas that are build in with a 4 inch cushion. Bar closed. Restaurant closed. no gift shop. and i had to bring my own toilet paper. It is a nice place. but personal and the way this is manage is bad. To go anywhere you need a taxi. Even to the beach. Also the address is incorrect. and this place goes by 2 names, Canadian resort and La Querencia which is more popular.

Lovely hotel surrounded by a golf course

My wife and I spent 8 days at Canadian Resorts Hotel. The resort is surrounded by woods and a golf course. There is lots of wildlife, including birds, iguanos, turtles and crocodiles (at least 2 were in the adjacent lagoon). It's great place to practice your Spanish, as the staff didn't seem to know much English. Locate on the north side of Bahia Banderas, it's centrally located between PT Vallarta, Bucerias and Punta Mita.

bathroom smell terrible, a/c not working

bathroom smell terrible, a/c not working .....................................................................................................................................................................................................................bathroom smell terrible, a/c not working

Bird watchers paradise in isolated location.

The resort is beautifully maintained. The pool is warm and clean. Room with kitchen was spacious. Enjoyed the tropical birds, iguanas and crocodile outside our patio by pond. The only drawback is the resort is within a golf course away from restaurants and stores. We had to walk 20 minutes to reach the bus stop or call a taxi. Good location if you have a car. There is a bar and restaurant but staff didn't act inviting to serve us. There were few people at this resort so you can have the pool to yourself.

Golf course hotel

The map location they show for their location has it downtown Bucerias which is what I was looking for but in fact it's 9km away on a gravel road. You need to taxi everywhere you go.

Like it was closed. No bar. No restaurant. No lnfo

As we said no amenities at all. Long way from anywhere. Saving grace the beds were great. Pool seemed clean but we did not use it. Price point was good value. Should have been cheaper.

Great grounds, pool-- rooms need repair, upgrading

The road was long, bumpy, slow and dusty. Taxi drivers aren't familiar with the place. Room was mildewy bed impossibly hard. Used couch cushions on the bed to get through the weekend. No English. No coffee maker, toaster, spatula, dish towel or cloth. Water trickled. Only two bath towels, no hand towels. Top of fridge black with rust. Besides water damage repair and new mattress it wouldn't take much to make it better.

Magical Mexican Retreat

The Canadian has an enchanting location. Definitely stay here if you enjoy birdwatching. We felt like we were inside a nature reserve. I loved it here and didn't want to leave. This place would be ideal for a private romantic getaway. Spacious suites with high ceilings. Ask for a suite facing away from the daytime poolside music if you like quiet. You might bring a car if you don't want to walk 1km to bus. 2km to Mega. 5km to beach. I clearly had different expectations than the other reviewers! Yes, there were a couple tiles missing from the pool but it was warmed every day by the sun, and had a nice seating area. The grounds are beautiful. We fixed a window lock, a door lock, and taped some screens ourselves so advise that "security" needs a careful check. Might not be a great place for a solo traveler due to the isolation of some buildings. Suggestion for improvement: Hours and menus for the kitchen could be provided. (We cooked in our suite so it wasn't a problem. My Spanish is poor so I was too shy to ask about it.)

DON"T

Don't go. None of the amenities listed on the site are actually present. No wifi, no restaurant, no bar, no spa that I saw, the stove and coffee maker didn't work, the bed was unyielding. It is isolated in the middle of nowhere and not walkable to anything. You definitely need a car to access it. The directions provided by the hotel to the website are inaccurate. A call to the booking number went to a central desk in Mexico City that had no idea as to directions to the hotel. The address doesn't exist in google maps (we tried). The setting is stunning on the bird sanctuary - go for the afternoon to look but don't stay there. If you do decide to stay as a long stay you will need to provide everything yourself including toilet paper. In addition, following a complaint to hotels.com, the hotel staff was untruthful with the hotels.com representative about how and when we checked out.

Excellent golfer location. I'm not a golfer.

Excellent, friendly staff. A bit of a language barrier.. Cute, older Hotel was clean, but dated. Much of the grounds furniture (especially around the pool) needed replacing as were sun damaged and broken and/or unsafe.

Un hotel excelente supera calidad-precio

Atención de primera, personal sumamente amable, el lugar verdaderamente hermoso, los alimentos sencillos pero muy sabrosos, area muy natural. La alberca deliciosa, en fin me encantó

Personal muy amable, instalaciones muy limpias

Falta de personal

El hotel como tal tiene mucho potencial, pero no cue ya con el personal suficiente para abtender todas las áreas. Las áreas comunes le faltan limpieza más disposición y atencion en el restaurante. No disponen de cena ni cóctel o bebidas en el área de la alberca

Nos gustó mucho la tranquilidad del lugar

Terrible

Lamentable el peor hotel en el que he estado. Humedad en las paredes exageradamente viejo y falto de mantenimiento las fotos no reflejan lo que es. Los colchones de carretera súper viejos sucios en mal estado parecían obleas desperté con dolor de espalda. los blancos en mal estado y percudidos viejos. Bueno hasta el papel higiénico el más barato súper áspero.

Me gustó la tranquilidad.. y las instalaciones..solo el camino que hay que recorrer de la carretera al hotel es de Terracería y queda el vehículo lleno de polvo...

Te conecta con la Naturaleza hermoso

Solo me falto revisar lo del deposito ya que me tuve que ir de improviso, pero lo ame

Paisajes hermosos

Los paisajes y el hotel están divinos, una tranquilidad increíble, solo entras en carro, los cuartos son viejos el baño con olores desagradables, estuvimos una noche nada más.

Paisaje y tranquilidad

En general muy bien el lugares muy agradable y muy tranquilo, pasamos una tarde y noche como lo esperábamos, solamente al inicio, no digo que el personal no sea atento, pero creo que no esta muy organizado, por que nuestra habitación no estaba lista y la arreglaron y a los minutos después nos llamaron para cambiar la habitación que se había fumigado, y creo que de eso en la mañana mismo se pudieron haber enterado si se hubiera revisado la habitación para recibir huésped.

Agradable para dormir sin ruido.

Atendieron mis quejas sobre la limpieza, el restaurante tiene en general buena comida, la segunda vez que pedimos un platillo con pollo que solo debería llevar sal y limón, tal parece que habían servido el sobrante de dos platos diferentes un trozo de pollo era como lo pedimos y otro estaba guizado con salsa magui.

EXCELENTE

Nos fascinó , muy bien en todos los aspectos !!! La habitación excelente, muy cómoda , en buen lugar , Lleno nuestras espectativas

Esta enclavado en un maravilloso y envidiable lugar. El hotel desde el punto de vista edificio, necesita una buena renovada y aprovechar mas el clima de Vallarta para tener jardines hermosos. La hospitalidad de la gente que trabaja en el hotel es digna de resaltar

hotel cómodo rodeado de naturaleza, sin playa.

Los paisajes son increíbles, rodeado de naturaleza, el personal es muy amable y el lugar es muy cómodo, el restaurante deja de trabajar a las 6 pm así que hay que prepararse con víveres por que al estar dentro del campo de Golf no puedes consumir nada más que lo que tengan en su tiendita que no esta muy abastecida, fuera de eso el lugar esta excelente!

Excelente opción para descansar, muy cerca de la playa 10 a15 minutos a10 de supermercados, excelente relación precio calidad , sin duda regresare

hotel economico

Es un cuarto con cocineta, bajo precio y rodeado del campo de golf

muy tenebroso, falta de personal.

no me gusto, no había iluminación suficiente, nos cambiaron varias veces de habitación, no se ven que haya mucho gente que los visite, las habitaciones o olían a limpio.