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Hotel Description
With a stay at Hotel Sonno Caliza Tulum, you'll be centrally located in Tulum, within a 5-minute drive of Tulum National Park and Gran Cenote. This hotel is 3.4 mi (5.4 km) from Tulum Beach and 10.9 mi (17.5 km) from Xel-Há Park. Make yourself at home in one of the 22 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include safes and in-room massages, and housekeeping is provided daily. Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and microwave in a common area.
Hotel policies
No elevators
Property confirms they are implementing enhanced cleaning measures
Gap period enforced between guest stays - 24 hours
Private host property
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals not allowed
Cleaning and safety practices
- Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Guests are provided with free hand sanitizer
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Cashless transactions are available
- Food service has been amended for enhanced safety
- Essential workers only - NO
Important information
You need to know
- Pool access available from 9:30 AM to 9:30 PM.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher and a first aid kit
Optional fees
- Rollaway bed fee: USD 15.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Spanish
Amenities
Most Popular
Free WiFi
Bar/Lounge
Concierge
Spa
Entertainment
Beach services
Smoking areas
Childcare
Banquet facilities
Other
Concierge services
Children's pool
Safe-deposit box at front desk
Spa services on site
24-hour front desk
Wedding services
Designated smoking areas
Designated smoking areas (fines apply)
Bicycle rentals on site
Rooftop terrace
Private beach nearby
Shared microwave
Water dispenser
Proposal/romance packages available
Free beach club nearby
Handrails in stairways
Wheelchair accessible – no
Upper floors accessible by stairs only
Well-lit path to entrance
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