Terrible communication shenanigans

First of all, although the Jan Thiel area overall is nicer, as a resort Blue Bay is great. It’s nice, safe and close to town. The check in experience was the worst: they weren’t expecting us (even though their own print out said check in on the 16th, they had written 17 on the paper). The property manager was quickly cleaning the unit (it wasn’t dirty but maybe not used for a little while). Worst of all they then told us that at the mid point of our stay we would have to move as somebody else would be given the unit. They claimed to have communicated this via email with Expedia (I know hotels.com is owned by them but this was odd). Of course they couldn’t share email history. I pushed back aggressively and on the day of (as they still had not communicated anything), told them they would have to bring the police as I could prove that I paid for the 3 bedroom villa and wasn’t moving. And of course we had plans that day. So only last minute on the day of, they send me a brief email that we could stay (and we wouldn’t have moved). So next time I would book local for this property to avoid these issues).

Natalie was most helpful and very pleasant to deal with in person and by phone. She addressed all our concerns immediately even over the holiday season.

The villa was actually a duplex unit and we got the first level. We thought the villa is a villa which means is separated from other units. The first floor attracted many lizards into the house and the glass doors had big gabs which made it easy for the lizzards and other insects to come right in. Good location and nice size unit but I won't stay there again but rather find a newer villas to rent. My cousin rented a newly build modern condo which was litrle smaller but had Air conditionings all over the unit and he did not have to pay extra for electricity like I did. BTW, that condo was in the same area and less to rent.

Very nice villa, very close to the beach. Amazing snorkeling right outside the beach.

The villa was spacious, but lacked simple things like pool or beach toys, dish soap, paper towels... There were no lounge chairs on the deck in the unit we rented. Also, we had a mid-stay cleaning, which was not thorough at all. Beds were made and towels changed, no kitchen or bathroom cleaning. The pool and beach are very nice and the dive shop offers some great tours. The beach restaurant was ok but very pricey.