Bisha, a Luxury Collection Hotel Toronto
9.4

Exceptional

954 Guest reviews

9.4
Exceptional
954 Verified Reviews
Read all reviews
Cleanliness9.6/10
Service9.6/10
Comfort9.4/10
Condition9.4/10
Amenities9.4/10

80 Blue Jays Way, Toronto, Canada. See map

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
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Hotel Description

Located in Toronto (Downtown Toronto), Bisha, a Luxury Collection Hotel Toronto is within a 10-minute walk of Rogers Centre and CN Tower. This luxury hotel is 0.4 mi (0.6 km) from Metro Toronto Convention Centre and 0.5 mi (0.8 km) from Ripley's Aquarium of Canada. Make yourself at home in one of the 96 air-conditioned rooms featuring heated floors and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and desks. Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 4 meeting rooms available for events.

Hotel policies

No rollaway/extra beds available

LGBTQ friendly

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed (no fees)

Check-in from: 4:00 PM
Check-in by: anytime
Minimum check-in age: 19
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Contactless check-out is available

Important information

You need to know
  • The seasonal pool will be open from May to September.
  • Pool access available from 7:30 AM to 5:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Minimal age
19
Optional fees
  • Fee for cooked-to-order breakfast: approximately CAD 15 to 25 per person
  • Valet parking fee: CAD 65.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: CAD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

French

Amenities

Most Popular

Swimming Pool

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Concierge services

Breakfast available (surcharge)

Safe-deposit box at front desk

Multilingual staff

Free newspapers in lobby

24-hour front desk

Porter/bellhop

Express check-out

Outdoor seasonal pool

Number of restaurants - 2

Number of meeting rooms - 4

Valet parking (surcharge)

Rooftop terrace

Number of bars/lounges - 1

Number of poolside bars - 1

Number of coffee shops/cafes - 1

Pool sun loungers

Terrace

Electric car charging station

Ballroom

Banquet hall

Outdoor furniture

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Wheelchair-accessible registration desk

Wheelchair-accessible fitness center

Wheelchair-accessible lounge

Food and water bowls

Hotel reviews

9.4
Exceptional954 Verified Reviews
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Cleanliness9.6/10
Service9.6/10
Comfort9.4/10
Condition9.4/10
Amenities9.4/10
10/10
Exceptional
Whittina, 15 Apr 2025
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.

10/10
Exceptional
Amy, 30 Mar 2025
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Nice hotel. Room was very nice. Very close to the Roger Centre. The on site restaurants are great.

10/10
Exceptional
Christopher, 27 Mar 2025
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Always impeccable

10/10
Exceptional
Byron, 25 Mar 2025
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staff are great. They are the reason I return

10/10
Exceptional
irfan, 18 Mar 2025
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Unique property

10/10
Exceptional
Brayan, 17 Mar 2025
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I like how quiet and well put together everything is

10/10
Exceptional
Wenqun, 10 Mar 2025
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Very nice hotel and staff.

10/10
Exceptional
Natalie, 07 Mar 2025
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Amazing and classic

10/10
Exceptional
Therese, 01 Mar 2025
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My stay was amazing and definitely made my birthday a memorable one.

10/10
Exceptional
Terrence, 27 Feb 2025
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Staff was great. The room was awesome. They gave me an upgraded room too with better lighting and view. Restaurant choices in the hotel were very nice. The food was great. Loved that place. Would definitely go back and stay at the Bisha Hotel again

8/10
Excellent
Ajay, 24 Feb 2025
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N/a

10/10
Exceptional
David, 23 Feb 2025
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Great perks for expedia members and amazing rooms also got a free room upgrade, amazing food, everything was great.

10/10
Exceptional
Darvin, 21 Feb 2025
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The customer service was exceptional

10/10
Exceptional
Betty, 21 Feb 2025
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The whole experience at the Bisha Hotel was just great, I can't say there was anything that wasn't ... except perhaps the weather, which was terrifically wintery, but that was beyond the scope of even the capable hands at the Bisha Toronto.

10/10
Exceptional
Jennifer, 20 Feb 2025
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Beautiful property and amazing staff ✨️

10/10
Exceptional
Chris, 20 Feb 2025
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What an incredible place to stay!! This place will make your friends jealous and everyone will want to go here!!

10/10
Exceptional
Teresa, 17 Feb 2025
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From the moment we arrived at Bisha, we were treated like VIPs. From the friendly and caring staff who were ready to cater to any requests (special thx to Norbert and Doris!), the special birthday touches for our milestone celebration, to the cool lounge, great cocktails & DJ and excellent coffee shop (French Made) we loved it all!! We would highly recommend this hotel and will stay there again. We already had other plans otherwise we would have had a meal at their restaurant, Kost. If you want a special experience, pls visit Bisha.

10/10
Exceptional
Matthew, 17 Feb 2025
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Always a fantastic stay at my “home away from home”. The staff and the hotel itself are fabulous always, as well as the rooftop restaurant KÖST is one of a kind!!! A always!

10/10
Exceptional
Jon, 16 Feb 2025
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Amazing as always

8/10
Excellent
Skylar, 16 Feb 2025
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This hotel was fantastic. My girlfriend and I stayed for Valentine’s Day and this was the best room we’ve stayed at. The staff were very kind and the rooms were exceptional. They welcomed us with some complimentary Prosecco and brought our stuff up for us. The restaurant was great (a little pricey though) The only reason this isn’t a 5 star, 10/10 is because they hosted a live music Jazz night that was supposed to end at 10pm and when we showed up at 9pm, the live music had already ended. We were in the hotel since approx 6:30pm and would have arranged to show up sooner had we known. Valet also took 40 minutes, which was a bit of a long wait (they did inform us there was a car blocking the car drop off after we had been waiting 25 minutes)

10/10
Exceptional
Niclas, 15 Feb 2025
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Great service at this hotel from the whole team. This will be my go to hotel going forward in Toronto.

10/10
Exceptional
Dominique, 15 Feb 2025
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Great Location

10/10
Exceptional
Michael, 12 Feb 2025
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Love this hotel

10/10
Exceptional
Chris, 09 Feb 2025
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Great boutique hotel

10/10
Exceptional
Michelle, 08 Feb 2025
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Wonderful Toronto date night hotel

From check in to the quality of the room and promptness of service everyone and everything has been above and beyond. Highly recommend.

10/10
Exceptional
Terrence, 07 Feb 2025
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Bisha is the Best

Always an amazing experience. Staff is super friendly. Rooms are terrific and onsite food and bar are excellent and very walkable. Five stars!

10/10
Exceptional
veronique, 06 Feb 2025
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Amazing hosting by Jacob. He went the extra mile to make me feel special.

10/10
Exceptional
John, 05 Feb 2025
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Beautiful property and exceptional hospitality

10/10
Exceptional
Sager, 03 Feb 2025
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Amazing

Great as usual

10/10
Exceptional
Sanjiv, 02 Feb 2025
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Great service!

10/10
Exceptional
Carlo, 02 Feb 2025
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It’s always a great stay! Repeat customer, excellent property. Highly recommended.

10/10
Exceptional
Vincenzo, 30 Jan 2025
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We stayed at the Bisha as it was in walking distance to the theatre we were attending. We were able to have valet parking and enjoyed dinner at the rooftop restaurant, KOST before the show. The staff were extremely professional and very helpful. We would stay there again.

10/10
Exceptional
vincent, 29 Jan 2025
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Amazing service and friendly staff!

10/10
Exceptional
Aleksandra, 29 Jan 2025
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Five-Star Experience!

From the moment I stepped through the doors, my stay at this hotel was nothing short of phenomenal. The luxury modern design, creating a sleek and sophisticated atmosphere. The room is impeccably appointed, featuring bed that is ridiculously comfortable, the shower, has the added touch of heated floors – a truly welcome luxury. However, what truly elevates this hotel is the impeccable service. The staff is incredibly attentive and friendly, going above and beyond to ensure every guest feels well-cared for. A special thank you to Doris Shayla, Norbert, Alex and Katie for your commitment to keeping clients happy. The hotel's location in the downtown area is also a major plus. Being within easy walking distance of numerous restaurants and a shopping mall made it incredibly convenient. And speaking of restaurants, I would highly recommend dining at Akira Back restaurant, located right in a lower level of Bisha hotel. It's a truly exceptional dining experience that shouldn't be missed. Overall, my stay was exceptional. I would highly recommend this hotel to anyone looking for a luxurious and convenient stay with outstanding service. Exceptional experience across the board, I can't wait to return!

10/10
Exceptional
Diana, 26 Jan 2025
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Girls celebrating

Totally amazing stay. For my friends birthday Gorgeous room, hotel staff so nice and welcoming, always happy to help out. They even left a really thoughtful message and birthday treat in the room for my friend! Bonus was lobby bar at night, great vibe and music was really good. I would stay at Bisha again in a heartbeat

8/10
Excellent
Mehrdad, 24 Jan 2025
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This is not a five star hotel. The showers ate terrible …. No water pressure! It is dark and carpets and elevators dirty

10/10
Exceptional
Fredrice, 23 Jan 2025
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I can’t speak highly enough of this hotel. Maria and the other staff member in the front-desk were amazing and provide us the most incredible customer service, I ever received. They consistently ensure my stay are very comfortable & pleasant. The hotel decor was creative, different and fabulous. We will definitely be coming back. Everything was top notch.

10/10
Exceptional
Michael, 22 Jan 2025
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Perfect five star hotel

10/10
Exceptional
D J, 21 Jan 2025
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Lovely hotel, friendliest most helpful staff, especially the front desk that I’ve ever dealt with. Great location too.

10/10
Exceptional
Sabino, 19 Jan 2025
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The best hotel in toronto!

This is the best hotel in toronto. We love coming here for quick get aways. The hospitality is absolutely amazing.

6/10
Fair
Judy, 19 Jan 2025
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The hotel was in a good location.

10/10
Exceptional
James, 19 Jan 2025
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This was the best hotel stay I have ever had in North America. From the moment we walked in Zain treated my wife and I like gold. We told him why we were there, and he upgraded our room from the Nina to the Andy; which has never happened to me before. He then proceeded to give us a glass of champagne, which was simply the icing on the cake. Our experience from check in to check out was so amazing that we booked another stay while sipping coffee in bed. The hotel is stunning, the attention to detail is amazing, the bar downstairs is an absolute vibe, BUT; the staff's attention to their guests is what makes this place so special. Whenever we go back to Toronto this will be the only hotel I stay at. Thank you!

10/10
Exceptional
Kyle, 18 Jan 2025
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My favourite hotel in Toronto. Great hotel, location, staff.. can’t beat it!

8/10
Excellent
Saiyid, 12 Jan 2025
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No self parking. Valet parking only . Great service . Great location.

10/10
Exceptional
Sarai, 09 Jan 2025
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What a great discovery in Toronto. The Bisha Hotel is undoubtedly a very chic and sophisticated property. The rooms are big and nice. Well equipped but the team that managed is the best.

10/10
Exceptional
Michael, 08 Jan 2025
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Absolutely great hotel, excellent staff at reception

6/10
Fair
Sean, 06 Jan 2025
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Rooms appeared clean.

10/10
Exceptional
Mike, 06 Jan 2025
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Nice hotel, I had to park on the street to find the missing valet. I asked at the front desk and they took care of it but I had to ask if that was a service they provided. Hotel over all is nice. If they are trying to make a real 5 star they need to vacuum the hallways more often. I noticed crap on my floor, in the elevator and on the main floor. I did only stay one night and I would absolutely return to the property. I only had the chance of trying the Japanese restaurant which is attached to the property. Excellent food. Expensive but excellent. Staff there were amazing. The room was very nice, no complaints what so ever. I guess the biggest thing for me was the lack of a valet, downtown Toronto is busy and can be overwhelming for someone not accustom to that type of environment.

10/10
Exceptional
Derek, 02 Jan 2025
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I had a great experience at the bisha toronto. Everything was amazing. I was greeted nice with champagne upon check in, shaila reached out to me multiple times to make sure I was satisfied with my room. The hotel is close by to everything in Toronto! The restaurant/bars inside the hotel is great as well. I asked for a certain theme for my stay and they made sure they accommodated it for me along with early checkin! This is hands down the best hotel in Toronto. I will be staying here the next time I come back!

10/10
Exceptional
Sonia, 31 Dec 2024
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Very good service

10/10
Exceptional
Janny, 31 Dec 2024
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Beautiful

10/10
Exceptional
Jason, 31 Dec 2024
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Awesome property awesome people

10/10
Exceptional
Donna, 30 Dec 2024
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Love the decor and the staff go above and beyond!

10/10
Exceptional
katrina, 28 Dec 2024
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Funky hotel, great location and wonderful staff.

The room was gorgeous, the rooftop bar was great, location was excellent but the stand out which propels this hotel into one of the best I’ve stayed at this year (approx 150+ nights) has to be the staff. They were outstanding. I’d highly recommend staying here.

10/10
Exceptional
Rohail, 25 Dec 2024
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Very luxurious

10/10
Exceptional
Tanya, 23 Dec 2024
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I love everything at this hotel.

10/10
Exceptional
Tanya, 23 Dec 2024
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I had a wonderful experience at the Bisha hotel. The service was exceptional.

10/10
Exceptional
Anish, 22 Dec 2024
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Definitely one of the favorite hotels in Toronto

10/10
Exceptional
Daniel, 22 Dec 2024
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Thank you for having me. Would return, highly recommend

10/10
Exceptional
Dennis, 19 Dec 2024
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It was great - loved every minute of my stay

10/10
Exceptional
david, 18 Dec 2024
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great updated hotel good food choices and great shower

10/10
Exceptional
Danielle, 09 Dec 2024
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Nice hotel in a great area. Heated bathroom floors are amazing.

10/10
Exceptional
Christopher, 08 Dec 2024
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Superb everything about it

10/10
Exceptional
Amii, 07 Dec 2024
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Exceptional service

10/10
Exceptional
Abdulraheman, 03 Dec 2024
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Fave hotel in Toronto

8/10
Excellent
MARCIO, 03 Dec 2024
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If you’re a cosmopolitan soul who loves an atmosphere with a sophisticated edge, Bisha Hotel in Toronto is your perfect match. With just 96 rooms, this boutique hotel exudes exclusivity and charm. The bold black decor dominates the space, making you feel like you’ve stepped into one of New York’s chicest clubs. The hotel features an impressive restaurant on the 44th floor, offering breathtaking views alongside delectable dishes. On the ground floor, you’ll find a stylish bar that transforms into a vibrant nightlife spot starting Thursday evenings. For fitness enthusiasts, the gym is exceptionally well-equipped. Adjacent to the hotel’s main restaurant is Akira Back, an outstanding Japanese dining experience that you simply must try. Also on the ground floor is a café with boulangerie vibes, perfect for those mornings when you’d rather enjoy a light pastry and coffee than head up to the 44th floor for brunch. The location is unbeatable. We were able to walk to theaters, cinemas, and top-notch restaurants with ease. Bisha Hotel truly captures the essence of urban elegance and convenience. Highly recommended for travelers seeking a unique and luxurious experience in the heart of Toronto!

10/10
Exceptional
Susan, 28 Nov 2024
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At a time when good customer service is rare… The Bisha hotel was outstanding! The staff were warm and welcoming. They sincerely seemed to enjoy and take pride in their jobs. The rooms were clean and well appointed with modern decor. The on site restaurants were also excellent. The food was delicious and well presented. The wait staff were extremely personable. It was definitely a night to remember.

10/10
Exceptional
sina, 28 Nov 2024
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Very good

10/10
Exceptional
Lanbing, 26 Nov 2024
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We had a wonderful stay at this hotel.

10/10
Exceptional
Shannon, 25 Nov 2024
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Glass of champagne upon arrival was the first clue that choosing the Bisha was the right choice. Taylor Swift inspired friendship bracelets, beautiful themed decor on each floor and the Lover Lounge complimented our concert related experiences! Beautiful and comfortable room! We had a wonderful stay.

10/10
Exceptional
Susmita, 24 Nov 2024
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Staff went above and beyond to make our stay enjoyable! They let us check in early before the Eras Tour, which i'm forever grateful for. They had our room ready as soon as we touched base in Toronto. They put in so many thoughtful decoration and event decisions to make the Eras tour experience fun for all guests. They were also very helpful with answering any questions. Highly recommend staying here.

8/10
Excellent
Jessica, 24 Nov 2024
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The customer service was great at this hotel. The restaurant Kost was great, and the food was excellent. The hotel rooms were clean and high quality. The room service was good. Our favorite part was the lounge near the lobby. It was so fun at night.

10/10
Exceptional
Gavin, 20 Nov 2024
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We stayed there during the Taylor Swift tour. They completely transformed the hotel into a Taylor theme. It was absolutely wonderful. Outside of that, the rooms are fantastic and staff was great.

10/10
Exceptional
Shimirma, 20 Nov 2024
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Great food, great service! Would book another stay at this hotel!

10/10
Exceptional
william, 16 Nov 2024
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Great as always

10/10
Exceptional
Jana, 13 Nov 2024
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Amazing staff and hotel!

8/10
Excellent
Sharon, 13 Nov 2024
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Beautiful hotel, outside area off of "suite" was dirty and surrounded by buildings. Room was nicely appointed, but could have been better kept and cleaned.

10/10
Exceptional
Mia, 12 Nov 2024
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Great spot. Beautiful and clean and super friendly staff. Thank you xx

10/10
Exceptional
SHEENA, 11 Nov 2024
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Best service

From the moment we drove up to the doors to the day we checked out, the service had been 110%! I felt like royalty. Cake was left for our birthdays when we first saw the room. Loved the heated bathroom floors as well. Always referring to me by name. We had an issue with the shower draining too slow and they got it rectified while we were out for the day and left a personalized apology note with a complimentary charcuterie board. I feel like this is the best hotel experience I ever had and I’ve traveled a lot. I’ll absolutely be back. I wish I could remember everyone’s names but I can’t. But from the front desk staff to those who brought our vehicle up, all contributed to an amazing experience. Thank you!

10/10
Exceptional
Mylene, 11 Nov 2024
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Very nice experience

Very nice hotel, clean, awesome style, friendly staff. A bit expensive, but the experience was very positive overall!

10/10
Exceptional
Mohammad, 10 Nov 2024
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Very good experience and customer service

8/10
Excellent
Diane, 07 Nov 2024
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Great stay at Bisha. The pros: great location, wonderful staff, nice room and bathroom, good sheets, lovely rooftop breakfast spot. The cons: lumpy hard bed, poor quality towels.

8/10
Excellent
Kelly, 05 Nov 2024
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Great staff, big room and comfy bed. The only recommendation is that the towels and robes get replaced. They’re worn, discoloured and no longer soft.

10/10
Exceptional
Niall, 04 Nov 2024
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Fantastic stay with beautiful decor throughout the hotel and first class service from all staff. So many great dining options close by too and a fun bar within the hotel itself.

10/10
Exceptional
Maria, 04 Nov 2024
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Definitely would love to stay here again when visiting Toronto :) easy access to all cool spots and great dining options!

10/10
Exceptional
Andrew, 03 Nov 2024
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Love the heated marble floors

10/10
Exceptional
Terry, 31 Oct 2024
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Bisha is my new go to Hotel in Toronto. Excellent location, fantastic rooms coupled with terrific design! You won’t be disappointed!

10/10
Exceptional
Lawrence, 28 Oct 2024
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Great staff and cool rooms. Hotel bar has a nice vibe. They do everything toake your stay great.

10/10
Exceptional
Simerpreet, 27 Oct 2024
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Beautiful room! Clean!

10/10
Exceptional
michelle, 27 Oct 2024
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Everyone at the hotel was wonderful-friendly, helpful, & gracious. Service was top notch; we would definitely make a point to stay here again.

10/10
Exceptional
kawaldeep, 19 Oct 2024
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Pleasant and beautiful stay

2/10
Poor
Sophie, 14 Oct 2024
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There was a lot of noise and the hotels rooms are not well maintained.

8/10
Excellent
Linda, 14 Oct 2024
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Excellent staff at reception and valet. A bit dark and moody for vibe so just a heads up on that detail. But great location and options for dining within walking distance.

10/10
Exceptional
Desiree, 13 Oct 2024
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We had the best time in this hotel! Thanks to Shaila, the best! :)

10/10
Exceptional
Richard, 11 Oct 2024
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Nice experience

10/10
Exceptional
Marina, 09 Oct 2024
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We had the pleasure of staying at Bisha for a week. Initially, it wasn't all perfect, but the staff demonstrated their utmost kindness and warmth towards us. The management team, Ms. Jenna, is truly remarkable. She possesses excellent communication skills and is adept at making her clientele feel welcome. This is a remarkable location for the hotel, even though it is situated right by a bustling street that didn't

8/10
Excellent
Leona, 09 Oct 2024
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Exceptional staff service

10/10
Exceptional
Morgan, 08 Oct 2024
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A great hotel. Fantastic location. Only feedback is their soap as way too Much fragrance in it and should have some alternatives.

10/10
Exceptional
Abigael, 29 Sep 2024
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Stayed there while attending a wedding near by which was close and convenient to walk to. Although it was expensive for one night, it was worth the price! With the friendly staff and great atmosphere I will definitely attend again next time I need a place to stay!

10/10
Exceptional
Andrew, 29 Sep 2024
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The design and theme are unqiue, upscale, trendy. Service was great! Bed was comfortable and clean. Above expectations

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