Front Desk was amazingly friendly and helpful. Quick and efficient check in process.THANK YOU!

They stay was just all around pleasant. And the breakfast was very good

Friendly receptionist. Clean room and clean elevator. Great Mexican restaurant nearby!

Property has a fire alarm that is broken and will wake you up multiple times at night. This problem has been ongoing for a long time - you can see reviews 2 and 4 weeks old that say the same thing. The worst stay of my life. And then we had to fight for a refund.

25th Anniversary Trip!!!

Hubby and I came for our 25th anniversary trip/weekend from Friday to Sunday, and also going to a concert of one of our favorite artists! So we got there Friday evening and the check-in was so fast! I had already booked the weekend 6 months prior, so all I needed was my ID and we were good to go. We got up to our room and it was very clean, had a big king size bed, a mini-fridge, microwave, TV w/remote and whole lot of channels!, fresh towels, awesome little balcony with a table and 2 chairs to sit on. Overall, it was an amazing trip/weekend, and our stay here was definitely worth it! Would absolutely recommend this hotel to anyone looking in the Jacksonville area!

It was just an ok property. The staff friendliness varied. The refrigerator that held the yogurt and things was too hot. Should be 41 degrees or below. Fire alarm went off at 7:30 AM. Why would the alarm folks work on such a thing at that time. Seems stupid. I will not go when better choices are right next door like Holdiay Inn Express.

An OK hotel, a little bit lower quality than average Best Western’s standards I would say.

Don’t stay here

Place is old and run down. Bed uncomfortable. Tiny lumpy pillows. Stains on bedding. Towels thread bare. Spartan lobby. Saw rats around. Asked for extra pillow and told they didn’t have any. Rooms strong perfumed to cover up smell. Only stay here as last resort.

Our room was not ready at the check in time of 3 pm and wasn't ready until 7:30 pm but it was after a hurricane

We evacuated there during hurricane Milton. It was a good choice. Breakfast was good. My only complaint was the first night there rhe fire alarm kept going off. Happened about 10 times. Finally stopped at 3:45 am. Didn't get any sleep. Asked for a discount for that night, but they would not give it to us.

Clean room, staff were professional.

Good room

Good room, comfy bed. For price point, room needs repairs and touch up.

Beginning around midnight the fire alarm sounded waking us out of a deep sleep. After falling asleep the alarm sounded three more times at different intervals waking us each time. After the last alarm one of my family members was unable to get back to sleep. The hotel was unwilling to work with us even for a partial refund. Very dissatisfied. Morning staff obviously did not spend the night.

Over all it was a great place just had a smell in room ! Like carpets need to be shampooed! But would recommend to someone else

The whole building smelled musty. The staff was wonderful. They were troopers. But the city is not very good. And what they have to work with Is substandard in terms of structure and amenities. The only reason that I would ever stay there again is because the staff were very kind and friendly

Great

Hallway smelled like dog urine and shower had a lot of hair in it

Clean and comfortable

Every thing was good

A quick stop in during travel. Very easy check in and just what we needed for a good breakfast too

Limited transport

This was a very nice property. It was clean. The room was very comfortable and clean. The bed was very comfortable and the bathroom is very nice. I would definitely stay in this location again.

Very nice. Some construction going on but was not in the way.

The breakfast is absolutely disgusting. Hardly any options and it’s so basic it’s worth skipping. Undercooked sausage and gross eggs. Sink and toilet clogged regularly. Door isn’t on hinges all the way so locking and unlocking is hard. Mini fridge freezes everything that goes into it even on low settings. 2 liter of pop exploded and sounded like a bomb went off.

Good location, all the staff was very nice. Good breakfast!

Stay was ok

Was ok, small TV

Everything was good but the room had a funny smell.

The breakfast was not up to my standards. They served the same thing every morning and it was not good. The last Best Western Plus I stayed at had an excellent breakfast but this one was just a motel breakfast. I was very disappointed.

Nice and Clean

Very clean and quiet place to stay. It is in a safe area.

Room was very clean. Staff was friendly. Quiet. Only problem is parking and allowing guest with trailers to park across 4 or 5 parking spaces.

good stay

Good

Everything was great but the bed was harder than is comfortable to sleep.

Everything was great staff helpful

Grear

The stay never happened. When I arrived at the hotel around 1000pm, I was told my room wouldn't be ready for 2 more hours. The clerk gave me the option to cancel my reservation and I agreed. However, I was still charged for the stay.

Housekeeping did not come, had to ask for it. No soap in shower or sink area. Towels like sandpaper. Had to get TV fixed. Rug filthy. AC sounded like jet taking off. Food at breakfast inedible.

Good

Seemed short staffed, but those available were very accommodating.

Clean

Everything was fine until i crawled into the bed and there was a dead roach in it as well

Would not recommend.

When we first arrived and went to our room, we discovered that someone was still in the room. Fortunately, the existing guests were not in the room, because that could have ended really badly. When we went back to the front desk, they did apologize and put us in a larger room. We were forwarded by the desk clerk that the keys tended to stop working and they recommended that every time we needed to go back to our room we should just stop by the front desk to get the key reactivated. We should have listened to them. That was a long trip back to the front desk late at night. The entire place could use a deep cleaning and much of the carpet needs replacing. It smells of mold in a lot of places and you can see layers of dirt and grime along the baseboards. Our friends who were staying in another room had bugs in their bed. The worst was that the elevator went out and one of the stairwells was "inoperable". Not sure how a stairwell goes out of order. Being on the 4th floor, it was a long walk down with our luggage. And did I mention all the cigarette butts on the floor in the stairwell on the carpet? The worst was another guest who was reliant on a wheelchair. The fire department was called to get her down; safety violation? They ran out of most food for breakfast by 8:30 AM although the signs clearly state the breakfast is served until 9 AM. When forced to make food tor the woman in a wheelchair, the cook threateningly coughed like she was going to mess with the food.

Room was very old. Fan in bathroom was so noisy you could hardly hear of someone had light on in bathroom. Pull out sofa bed had a 2" plastic mattress - luckily it was a child sleeping on it. Breakfast was over and cleaned up by 9:00 am, which is early for a Sunday morning. So no Breakfast when we got there at 9:10. Will not stay again.

Over all i was please. Neat room and clean

Beds worn out, we had to switch rooms and they gave us key to room that someone was already in pretty embarrassing.

The rooms were clean And the staff were great.

Soap dishes in shower be nice

I stay here a lot for work , just remodeled and I like it , always enjoy my stay friendly staff, good breaksfast, only thing I would suggest is can we get a soap dish or small shelf in the shower

Staff was friendly and happy to help. There were good breakfast options available.

Good price and very spacious room

When I arrived for check in in the parking lot I noticed a lot of furniture and such in a pile in part of the parking lot. Upon check in we went up to the room. The elevator has seen better days and was worried it was going to breakdown. The first room we went to was a complete disaster. Dusty and trash everywhere and no bedding, just filth. Went to front desk and told the lady and she apologized and got us into a different room. The next room was cleaner. The shower was super small and not much moving room and there was used soap still in the shower like the shower wasn't cleaned. The glass door on the shower did not keep any water in. The whole bathroom floor got the shower water. My husband had to get more towels so we could clean it up. The staff I encountered (only 1 lady) was nice but the stay was not so much of a nice stay.

Deferred maintenance prevalent. Property looked "tired". Waited for more than 20 minutes for someone to show up at the front desk to check in. Property was not worth the rate I had to pay. Very disappointed.

Beautiful area around. They had all the extras I needed, (hair dryer, iron and board), right in the room.

Not worth the money

This should be a $50 a night hotel. This is not a "plus". I've been in in regular best western's that were nicer. Just old and cheap. They try and that's worth something. Bed was very droopy as seen in the picture. A very budget hotel for sure.

Did not like the smell when you walked in smelled mustie

The location is nice. Its parking lot is adjacent to another hotel and the landscaping for both is attractive. Inside, though, the lobby is bare and a there's a strong, musty, mildew smell. This odor pervades the hallways and even the 3rd floor, where our room was. The 3rd floor also had plastic sheeting over the hall carpets, and dusty furniture lining the walls. When the elevator first opened it looked like a construction zone, and I thought I must have gotten off on the wrong floor. But I hadn't. Inside the room, the musty odor was not quite as strong, possibly because the smell of old stale tobacco smoke was stronger. The smell gave me and my daughter, both, terrible headaches. Coupled with the dirty smudges on the linens and grimey lamp bases, it was more than enough to make us pick our bags back up, return to the lobby, check out, and find accommodations elsewhere.

Birthday Weekend

The hotel was clean on exterior. Was not able to use the pool due to the weather which was a bummer as the grandkids really wanted to get in. The rooms were clean and spacious. Breakfast was good but need to add more variety. Check in and out was great.

Good access.

Lady at front desk was rude and unhelpful.

The property is being remodeled and it is noisy and dirty. People working on their vehicles in the lot. Handicapped door on my room, nobody could explain to me how to operate it. I rate this place a low C.

Did not get what I booked. Pool is out of order and Jacuzzis was broken. They should have told me at check-in instead of waiting to see if we noticed.

Very quite.

Great place to stay

The room was very clean. No complaints here.

Jan6-7 Stay there when I visit my hometown and family. This stay was was not good because of a mix up on payment. At check out my traveling partner was told the room was not paid, when reality it was through Expedia. The problem was a new employee that was not being supervised, he was very confused. Long story short my friend paid also. When she got here bill she called card company and declined. She got paper work to fill out, so she decided to call hotel in Jax. Lady at front desk was very friendly, checked info. On her end and saw my Expedia payment right away , told my friend they would send credit to he card… Just saying because a new untrained unsupervised employee we had to go through this. Never has happened before. It’s on Best Western not Expedia.

Convenient. Stay here when we go to Jax, Fl.

Disgusted with my stay

1st room was not even clean (in-made bed). 2nd room had a bad roach problem in the bathroom (took video of it). 3rd room was 2 queens and I ordered/paid for a king! 4th room had jacuzzi tub and I would not get in it because the proper cleaning of the jets were concerning… I have traveled 7 hours and have back problems. I usually soak after long drives but not in a jetted jacuzzi tub that I do not trust was cleaned well. Hotel refused to refund because they moved me too many times (none of which was my fault). Would you sleep in a dirty bed? Would you stay in a roach infested room? Would you be satisfied with a queen bed when you paid for a king? And would you feel comfortable in a jacuzzi tub that you are not sure if it was clean after the first 2 rooms? A full refund was requested before the last room. Now they refuse because of the # of times they moved me… meanwhile I have lost hours of rest, a good hot bath, and carried my luggage and work bag all over the dirty hotel.

Dismal lobby, musty odor. Room was decorated in the 1980’s and smelled from Lysol. Bed squeaked.

The clean crisp sheets were very important. The room and halls smell a lil old but once we got air freshener it was ok.

The place was filthy. Sheets were dirty and stained. Furniture was very badly stained and soiled. Animal hair was on the desk chair along with other debris. Staff didn’t care and did not want to be bothered.

Laundry was only on the 3rd floor and no one informed me that the washer and dryer wasnt free and required quarters to be used. The pool was nice.

The staff is well trained, very pleasant but the place is not what I expected.

Nice place to stay

It was a great stay. Our shower didn't work but they ended up moving us to a better room very promptly. Breakfast was great too. all in all a great place to stay next to Cecil Field.

Great hotel experience. Front desk was very helpful.

Great service

Shirley was lovely and professional. Thanks for pleasant stay

Room was dirty, I will Never stay here again.

Stayed in room # 417. Luke warm/cold shower....I noticed rug strands in the carpet. And also the bottom front molding in the refrigerator area was loose. When I open the refrigerator door the bottom front molding came unattached. Thus I had to placed it back on by hand.

I like that it was quiet, and that stores were around if you could catch them. Do not go to tgat McDonald's near them. They are horrible!

Nice hotel

I was traveling for work I had to leave work to go check into the hotel stood in the lobby for 15 minutes even called the front desk could not get anyone to come to the desk after I finally got checked in and went back to work when I got back to the hotel there was ants all over the desk there was towels and trash that sat on the pool deck for days will not be booking with this property again

Great stay

Was there on business. Clean and curtious staff. Breakfast left a bit to be desired

The place was nice.

I was disappointed in the fact that after two rooms the sofa beds were broken. Upon check in they had to send someone to check to see which one had a mattress due to them waiting for the manager to order new beds. This place needed updating and to just close and get renovations made. The light fixtures in the bathroom were getting rusty and the overall cleanliness wasn't there. We had to switch hotels at 9:30pm with 4 kids to next door where we were much happier spending the extra dollar for a cleaner and more comfortable stay.

Nice place for family meet up. Grocery store, Dollar General, and good selection of restaurants nearby.

Good hotel

Very nice, comfortable and good breakfast.

The price was good and th checking process was fast.

The property is an easy on/off from Rte 10. Cracker Barrel is at the end of the street and there are numerous other restaurants and 2 gas stations within 2 blocks.

Facility looks as if it’s in need of a total rehab. Carpets badly worn and seem dirty.

Far enough from the Interstate, but close enough. Close to the Winn-Dixie. Clean.

Friendly service at check in and check out, along with service for breakfast

Nice location and nice place to stay

Best stay at the Best Western

Donna was the best. Wow. We couldn’t ask for a better person to go above & beyond for us.

I liked that it was quiet, the breakfast variety and the staff was very accommodating.

Need update asap

The rooms need lots of update, mold in shower area also on the celing in the bathroom area, mattress had a cut, the iron or dryer didn't work, furnish had all kind of scratches and peeling, when you first walk in smell like the septic tank is back up, we was staying the weekend for my daughter wedding it was awful.

Service / Noise Drama

I asked the housekeeping lady for a couple fresh towels on the second day of my stay, but I never received them. The ice machine should probably be placed behind a door in order to reduce the amount of noise your guest would have to listen to throughout the night from people getting ice.

Met expectations.

Staff was very nice and accommodating. Room was nice, and breakfast was really good with a nice variety. Great location, we walked to Winn Dixie at night and felt safe. Our only complaint was the bed was uneven. When we sat on it the end came up and the head went down so it felt upside down.

The staff was very pleasant. And the hotel was very clean. I would recommend to stay at this facility

The property is disgusting, dark, and smells moldy. The configuration of the rooms is awkward and the bedding is uncomfortable. This was our first time at a Best Western and will be the last time.

Extremely clean, the staff was overly friendly and outgoing. Just a great place to stay.

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Nice hotel, great room