Beatrice Hotel
7.4

Good

98 Guest reviews

7.4
Good
98 Verified Reviews
Read all reviews
Cleanliness7.6/10
Service7.8/10
Comfort7.2/10
Condition7.2/10
Neighborhood7.6/10
Amenities7.2/10

across from Gare centrale, Kinshasa, Congo. See map

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
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Hotel Description

Located in Kinshasa (Gombe), Beatrice Hotel is within a 5-minute drive of Kinshasa Botanic Garden and Marché Central. This family-friendly hotel is 1 mi (1.7 km) from Kinshasa Zoo and 2.8 mi (4.5 km) from Laurent Kabila's Tomb. Make yourself at home in one of the 130 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Hotel policies

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 2:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 12:00 PM

Important information

You need to know
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
Minimal age
18
Optional fees
  • Airport shuttle fee: USD 40 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Swahili

Afrikaans

English

French

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Airport transfers

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Childcare

Business facilities

Banquet facilities

Transportation services

Accessible facilities

Other

Elevator

Concierge services

Airport transportation (surcharge)

Barbecue grill(s)

Laundry facilities

Garden

Library

Free breakfast

Health club

Safe-deposit box at front desk

Multilingual staff

24-hour front desk

Business center

Meeting rooms

Pool umbrellas

Free area shuttle

Number of restaurants - 3

Number of outdoor pools - 1

Free self parking

Free valet parking

Number of bars/lounges - 3

Number of poolside bars - 1

Number of coffee shops/cafes - 1

Pool sun loungers

Terrace

Supervised childcare/activities (free)

Ballroom

Banquet hall

Wheelchair accessible (may have limitations)

Hotel reviews

7.4
Good98 Verified Reviews
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Cleanliness7.6/10
Service7.8/10
Comfort7.2/10
Condition7.2/10
Neighborhood7.6/10
Amenities7.2/10
8/10
Excellent
Sembo, 01 Nov 2024
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Nice

Comfortable

8/10
Excellent
Armand, 22 Aug 2024
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Business trip

Ok

4/10
Poor
EL-GONI, 02 Mar 2023
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Disponibilité du personnel. Par contre trop de bruit dans l'ensemble de l'hotel. les chambres du rez de chaussée (1001, 1002 et suivantes)sont à éviter: mal entretenues, coumoir puant les urines et des va et viens incessants durant toute la nuit.

8/10
Excellent
Dalida, 16 Sep 2022
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L'accueil du personnels et le services en chambre excellant la restauration au top ...la déco de la chambre simple, propre mais l'eau de la douche pas très fluide. Mais bon c un problème du pays. J'aime la rdc.

8/10
Excellent
Salumu, 23 Jul 2022
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Location

6/10
Fair
Verified traveler, 15 Jun 2022
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Average.Some problem with noise from musicians rehearsing. service and meals were good. Staff were polite and very attentive

4/10
Poor
Anitha, 15 Dec 2021
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The hotel need a overall re paint and furnitures changed as it’s all old and worn out. The bathrooms need to be redone and not worth the money!!

6/10
Fair
Adolphe, 04 Dec 2021
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Bad first impression, got into the room, just to find no toilet paper in the toilet and a used shower rob hanging. In such a hot country, the Aircon wasn't on and a number of light bulbs weren't working. After having a word with the Reception, some stuffs were remedied and all was okay in general.

2/10
Poor
Richard, 29 Nov 2021
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Bad experience

terrible experience and customer service NO need to say more

8/10
Excellent
Florian, 09 Jun 2021
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Excellent D.R.Congo Hotel

Very pleased with the excellent service and exceptional accommodation. Couldn't believe this was in D.R. Congo. So proud of the work these people are doing. My children want to go back there again. Nice food!

4/10
Poor
Verified traveler, 23 Feb 2020
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I experienced the best and worst of Beatrice Hotel. Best: - Some of the staff are amazing and went out of their way to help me. - The room was nice and relatively clean. Worst: - Know what you are entitled to - first day they billed me for breakfast which was supposed to be included, nobody wants to hear about problems once they occur. - I had one staff member steal from me. Make sure if you are paying cash to mark the bill paid. The manager doesn't want to hear about it. - I have food allergies and explained that I cannot eat a particular food. They did not remove it and had no interest in remaking my meal. I was still billed for a meal that I couldn't eat. - Many of the staff do not speak English but they try (Kudo's for that). They give unclear instructions. Make sure you find someone who clearly understands English.

10/10
Exceptional
Verified traveler, 12 Feb 2020
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The 24hour gym was good & also the customer service is very good I also enjoyed my room and balcony.

8/10
Excellent
Verified traveler, 23 Nov 2019
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The staff was very good and attentive.

2/10
Poor
Verified traveler, 12 Oct 2019
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Lots of improvement to be done

Flies all over inside property. Falling into my drink roof leaked when it rained . Service was very slow

6/10
Fair
patrick, 16 Jul 2019
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Not worth the money

This Hotel should not be a 4 star Hotel as bedsheets are old and have dirty marks on them, stayed twice in the same Hotel in Two different rooms. I would give it a 2.5 stars. When there is a party going on the noise level is not kept to minimal nor the said parking is reserve to the Hotel client instead used for different purposes. The is a real need to change all the bedsheets and towels across the Hotels.

6/10
Fair
Verified traveler, 08 Apr 2019
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The internet was really weak. The sink in the room hardly gave you room to wash your hand. The tub was rather stained. The safe was not large enough for a laptop.

6/10
Fair
Verified traveler, 23 Mar 2019
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This hotel is fine. It's reasonably clean and the front desk is fairly helpful. The rooms are fine, though my air conditioner struggled to keep the room cool. Hot water is available and not a problem. Some of the things an international business traveler might expect in a room at this price point -- an iron and board, or a mini-fridge for example -- are absent. The restaurant is quite expensive, the food mediocre, and the service quite slow. But this is Kinshasa, and while there are better hotels in town, there are not all that many of them.

8/10
Excellent
Samad, 07 Mar 2019
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Above average

Quiet, convenient, cool and room was very comfortable.

8/10
Excellent
Samad, 13 Feb 2019
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Lovely

Cool and very good ideal place to rest

8/10
Excellent
Andre, 28 Oct 2018
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Kinshasa business hotel

Good alternative to some of the other business hotels in the city

10/10
Exceptional
Verified traveler, 27 Oct 2018
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The Beatrice is convenient, clean and reasonable priced with polite and competent stuff tbat ever will to assist with whatever you need in Kinshasa

10/10
Exceptional
Verified traveler, 02 Sep 2018
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Nice and quiet.

The hotel is well located, with easy access to downtown. Friendly personnel, nice stay here.

6/10
Fair
Salmon Jacobus, 28 Mar 2018
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You had to hold shower head with your hand.

2/10
Poor
Verified traveler, 12 Nov 2017
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DR Congo is disappoint.

It was terrible condition, something strange smells and dirty room, hardly commucation with their staffs. They use only French. Further more my cash has stolen by housekeeper. In spite of someone is very polite.

8/10
Excellent
Corporate Traveller, 12 Aug 2016
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Great!!

Great Stay

10/10
Exceptional
DANIEL, 24 Feb 2016
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Definitely Return!

Staff is very friendly and accommodating. Service is also very good.

6/10
Fair
Halit, 16 Nov 2015
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Simple and central hotel

The staff and rooms were good. The lobby was not "guest friendly", always many people and not inducive to sit and have a cup of tea. Breakfast was not good, the cheese was oily (scrambled eggs were fine). The staff did try, but somehow I do not feel like going back.

10/10
Exceptional
Zelia, 19 Jan 2023
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Le service est impeccable, la chambre propre

6/10
Fair
Verified traveler, 17 Aug 2022
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Passable

J’ai été agréablement surpris par l’accueil dans cet hôtel. Le personnel est le point fort de cet hôtel. Toujours souriant, agréable et à votre service.. j’ai eu la larme à l’œil lorsque ma famille et moi avons dû les quitter. Cependant, nous avons aussi eu des mésaventures. La climatisation était obsolète, le linge de lit pas digne d’un hôtel de cette renommée. Lorsque nous prenions notre douche, l’eau coulait (apparemment cela était dû à un soucis lors de la construction donc toutes les chambres sont concernées). Bref, je recommande vivement pour l’équipe mais à ce prix là vous pouvez vous rendre dans un hôtel comme le Memling ou encore le Rotana ou le service sera à la hauteur du montant payé.

8/10
Excellent
Mbeta, 31 Jul 2022
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Personnel à l’écoute

Petit déjeuner copieux personnel très agréable et à l’écoute

8/10
Excellent
Nathalie, 16 Jul 2022
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J’ai aimé le service mais les chambres ne sont pas nettoyées à fond.

8/10
Excellent
maria, 28 Jun 2022
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La piscina non è funzionale. Mancanza delle sedie sul balcone.

4/10
Poor
Verified traveler, 05 Jun 2022
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Un vieil hôtel avec des services incompréhensible

C’est un hôtel avec des équipements très vieil, dans la chambre, il y toujours un odeur de remugle, et ça sens très fort aussi après le nettoyage de chambre, car les gens ne sèchent jamais la terre, on voit désinfectant par terre. Et l’expérience de douche est mauvaise, c’est anti-humanité, la zone de douche est étroite, on peut changer la direction très limitée, et la cours est tout petite, et particulièrement, la zone n’est pas bien fermée, l’eau est partout après la douche dans le toilette, et je mets le serviette de bain utilisé dans la porte, après le nettoyage, ça reste comme ça, ils ne les changent pas. Et le climatiseur est en face de lit, c’est facile de prendre le froid. Et il y a deux compresseurs de climatiseur dans votre balcon, avec le bruit horrible. Et le Wifi, avec un tout petit vitesse, je dois utiliser mon portable a partager la connexion internet avec mon lap-top pendant les séjours.

8/10
Excellent
yoshihiro, 26 May 2022
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よかった。 ただ、Wi-Fiをもう少し強くした方がいい。

8/10
Excellent
Rodrigue, 01 May 2022
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Nous avons passé moi et mon épouse un très bon séjour au Béatrice hôtel le personnel est juste au top serviable courtois un petit déjeuner digne de ce nom, bonne literie Vraiment un endroit agréable

10/10
Exceptional
Nzambi, 16 Feb 2022
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Sérieux et respect de la réservatioin

6/10
Fair
Antonio, 06 Feb 2022
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Mon sejour

Un sejour paisible. Encore est-il que je cherchais le comfort. Il manque un peu. Le detail n'est pas une preoccupation dans cet hotel, or c'est le detail qui attire le voyageant a revenir. Le gymnase pourrait etre plus propre et les equipements mieux entretenus. Le quatrieme etage ressemble a un depot, qui devrait plutot etre souterrain. La presentation du dejeuner pourrait beneficier de l'avis d'une femme, meme si le chef doit etre male, comme d'habitude dans les hotels. Un petit investissement dans des stages du personnel ailleurs (pensez, Kenya par exemple) poiurrait donner a cet hotel la qualite qu'il reclame de par son positionnement geographique privilegie dans cette ville. La gare lui donne une visibilite et un marketing qu'il devrait mieux utiliser.

8/10
Excellent
Lukusa, 15 Jan 2022
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J’ai beaucoup aimé mon séjour à Kinshasa à l’hôtel Béatrice, C’était vraiment sympa😀

8/10
Excellent
Djamal, 17 Dec 2021
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en centre ville

6/10
Fair
Verified traveler, 21 Jun 2021
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Même le savon ou les bouteilles d’eau, il faut réclamer

8/10
Excellent
Rachid, 30 May 2021
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Personnel très courtois

Personnel très courtois et serviable

8/10
Excellent
Henri, 28 May 2021
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Majorité du personnel très attentionné.

Le premier accueil n’était pas agréable mais très vite un autre collaborateur a pris en charge le service et tout s’est super bien déroulé par la suite.

8/10
Excellent
Verified traveler, 25 May 2021
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Natürlich kann ich es mit eine 4 Sterne Hotel in EU nicht vergleichen, jedoch 4Sterne würde es von mir nicht bekommen. Kein Auswahl beim Frühstück, der Abfluss im Bad läuft nicht wirklich. Das Badzimmer sieht sehr heruntergekommen aus etc.. Die Mitarbeiter geben sich sehr mühe die Gäste zufrieden zu stellen.

8/10
Excellent
piers, 06 Apr 2021
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Bon hôtel, piscine médiocre.

La chambre était excellente - calme, propre, spacieuse et bien équipée, avec eau chaude et climatisation fonctionnelle. Le service à la réception était bon. Le petit-déjeuner buffet était excellent, avec un grand choix de plats européens et traditionnels et de délicieux petits pains frais. Mon seul reproche concerne la piscine. J'avais hâte de nager, mais l'eau était trop sale - une demi-douzaine de sacs en plastique flottants, de la poussière de la ville, des cheveux et des mégots de cigarettes. Les bords de la piscine étaient également sales, avec des bouteilles en plastique jetées et des mouchoirs en papier usagés. S'il n'y avait pas eu ce petit problème, mon séjour aurait été parfait.

10/10
Exceptional
LOUIS, 13 Feb 2021
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hotel propre mais un renouvellement nécessaire

Un hotel super mais important les linges trop vieux et manquant , parfois un jour je n'avais pas de serviettes.

6/10
Fair
Grégoire, 30 Jan 2021
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Voyage d'affaire

Un bon séjour mais n'oublies jamais rien dans la chambre lors du départ sinon c'est perdu d'avance et personne ne le verra. J'ai oublié mon chargeur de téléphone dans la chambre que personne n'a vu. Incroyable !!!!

10/10
Exceptional
Leila, 28 Dec 2020
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Très bien

6/10
Fair
Dieter, 03 Mar 2020
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Akzeptabel

Das Hotel ist recht gut, nur wird durch große Feste die Ruhe gestört. Englisch ist nicht unbedingt hilfreich, französisch sollte beherrscht werden. Die Kartenzahlung funktioniert manchmal und die Klimatisierung hat auch so iohre Probleme.

10/10
Exceptional
BRAHIM, 11 Jan 2020
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bon hotel

bon sejour

10/10
Exceptional
BRAHIM, 05 May 2019
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bon hotel

Bon sejour d'affaires a cet hotel

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