Property Alerts

You'll be asked to pay the following charges at the property:

• A tax is imposed by the city: CHF 4.00 per person, per night

We have included all charges provided to us by the property.

You need to know

• This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
• A car is required for transportation to and from this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.
• Contactless check-in and contactless check-out are available.
• Enhanced food service safety measures are in place.
• Individually-wrapped food options are available through room service.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.
• This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Switzerland).
• This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Special Instructions

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 7 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve onsite parking
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Minimal age

18

Optional fees

• Fee for in-room wireless Internet: CHF 10 per night (rates may vary)
• Airport shuttle fee: CHF 1200 per vehicle (roundtrip)
• Airport shuttle fee per child: CHF 100 (roundtrip), (from 6 to 12 years old)
• Uncovered self parking fee: CHF 5.00 per night
• Pet fee: CHF 22.5 per pet, per night
• Early check-in fee: CHF 25 (subject to availability)
• Late check-out fee: CHF 25 (subject to availability)
• Crib (infant bed) fee: CHF 25 per night
• Rollaway bed fee: CHF 135 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

German

Portuguese

English

Italian

French

Spanish