Baymont by Wyndham Houston Brookhollow

6.8

Fair

183 Guest reviews

6.8

Fair

183 Verified Reviews

Read all reviews

Cleanliness7.0/10

Service7.0/10

Comfort7.4/10

Condition6.6/10

Amenities6.2/10

Terrible customer service.

The property needs some painting and a good cleaning .It was hair on the bathroom floor and in the shower.I heard the guest next door to me so clearly through the joining door and I asked to be moved to another room.

My room was very quiet even though it was close to the freeway definitely a place to rest and get refreshed my room was ample large room very much worth the price I paid great value!

Everything was wonderful. Enjoyed my day.

Unsafe drug prostitution

This place should be reported to police. Prostitution in parking lot and drug dealers saling drugs in hotel. I checked in and room had rust in tub and smelled awful. Very unsafe conditions. I checked in and immediately left and went somewhere else. Hotel refused refund and hotel.com didnt care how they falsed advertised this hotel. I have reported to police so they are aware of all the illegal activity.

Pets Don't Stay Free

Please be aware, this location charges for pets (even when the listing said they stay free.)

Ripped me off of my deposit. Overcharged for pet deposit

3 bugs had to be killed. Water leakage from the ceiling. No tv when it was advertised for my room to have one. Mishap and swapping of rooms with a stranger.

Entire first floor smells like weed.

It was ok

I have. My prescrption eye glasses stolen when they Finally allegidly came to clean the room( it took 2 seperate people to come in just to change an bed one maid broke the bead down and put thongs on top of my bags; one of the 3 places i had my glasses durring the entire visit ) i couldnt have lost them because. I came in friday Wearing them then changed to my other indoor glasses they came saturday ..and i hadnt gone anywhere till i tried to go out with them on nov26th...... I unpacked and folded up my clothes 3 times and cleaned my car out 2 tomes before I talked to the manager.. they said they cant do anything about this but ask and if they said they didnt see them there is nothing they can do... the option to verify with camera was there ... they chose not to ... I now am missing a VERY expensive item that i paid cash for

Excellent staff, good breakfast, clean and up kept property

nasty rooms

awful place but you get what you pay for, dead roaches in the room, bathroom door didn’t latch close, sink never drained, extremely humid and musky room, bed sheets gave us rashes and that’s not even the first room we checked into, we had to request a second room because the first room didn’t even have a lock on it. at least the lady at the front desk was somewhat nice i was just too afraid to ask for a third room.

It was a very good hotel. Decently well maintained with great hospitality and morning breakfast options. You feel like at home !! It’s safe with nicely designed big spacious rooms.

Baymont by Wyndham

AC WORKED great, quiet location, good area and very friendly staff

Affordable

It was very convienient because my siblings that i went to go visit were close by but my shower had no hot water, tv cable was all staticky, and gym was locked for no reason. Staff said it was locked and couldnt give me a reason to unlock it.

Water faucet in bathroom broke off.

Spacious room, but bathroom needs repairs & upgrade, walls could use some artwork, cleaning staff should put ironing board away in closet, & hallway carpet is damp & needs to be replaced.

Won’t be back , not clean

Broken tub and tv wasn’t working properly

Above all Baymont by Wyndham Brookhollow is safe, quiet and neat and convenient to stay

There were gnats in the room. The lock was broken on the door, toilet paper holder was broken and no stopper in tub to take a bath, had to use a rag.

I have been here for almost two weeks, due to house damage from Hurricane. This place and the staff have been great. The room is huge, quiet at night, and comfortable. Been a nice temporary home away from home.

The staff was extremely helpful, professional, personable, & super friendly. It was super quiet the entire stay. The room was absolutely perfect, especially, with me having 2 cats with me, as well. I would highly recommend & definitely stay there again.

It is uninhabitable for living beings.

Do not stay here!!

We booked this hotel as the pictures looked great however when we turned up there were people in the corridor with lit cigarettes smoking despite the non-smoking policy. when we got to the room there were other guests banging on our doors and screaming. We were in the hotel for less than 10 minutes before we left immediately due to how unsafe this hotel is. DO NOT STAY HERE. We called up the hotel after and they were extremely rude and unhelpful.

Travelers be aware

Been here over a week for work. My car was broken into and stuff was taken. According to the police its a regular occurrence at this hotel location. They do not have any working cameras. They are just for show. The rooms are renovated and the hotel is being renovated but every day I go outside there is fesh trash on the side of the walkway. The freshly painted walls in the breakfast area are bulging with water along with water and moisture coming in through and around the windows. I am an insurance adjuster. There is most definitely moisture and most likely mold behind these walls where people eat.

The hotel is not open

This is a scam place in collaboration with Expedia

Nice hotel and staff

Paid for a non smoking room and my room smelled like a train on smoke. Toilet seat was filthy and the couches was dirty. The price of this place should be under $49

Room did not smell fresh and staff did not offer any solutions, cleaning staff did speak English just referred to front desk even though I was able to communicate what I needed. Staff was very friendly but very slow to respond.

Ok so fist off getting to the room the counter was broken also the dresser was broken. The hallways and staircase smelt like Marijuana we also found a bag of meth/ coke we gave it the the very nice night lady she was amazing each time we talked to her. Also there website says they have a hot breakfast witch they dont all they had was waffles and cereal. Wegot told it was cuz the didnt have food to cook and that it was due to a storm that had happened a week beforehand. I wouldnt of been upset if we were informed of this when we checked in but wasnt. One of the ladies that we talked to was rude at times and other times was nice just depends on when u talked to her and the night lady was amazing she answered questions that she could and was very very polite when talking with us. I will never stay at this hotel again for the miss information and also the drug use that goes on at this place. And to top it off they still havent gave me my deposit back and the room was left better then we got it i will be discussing this matter with my lawyers to see if we can do something for the false advertisement since no one mentioned anything that had happened before us arriving

Initially, we were sent to the room without a fridge and with broken TV. On my request, we were provided with another room with TV and a fridge, but without shampoo for shower. The second key for the room did not work, and a staff on the front desk could not fix it. Only the next shift staff fixed it easily. Breakfast: eggs and sausages were not heated enough (almost cold), no yogourts, not enough coffee. No multigrain bread. Positive: clean, quiet, spacey.,

This was one of my worst stays at a hotel. I have stayed at inexpensive hotels and they do not come with massive amount of stains around the room. It smelt like mildew or mold the moment I walked in, it was hard to tell which. I never got proper housekeeping and had to request for towels multiple times. The windows were covered with black sheets which was unsettling. The phone in the room did not work at all

Building needs more TLC had a leak in my room from the ceiling and the jet tub did not function properly, jets did not work and water would continuously drain from the tub.

The electric was put from 9am to 7pm and missed work and I’m not able to receive compensation or another day as a refund

Everything was great

Property was very quiet and clean.

Budget friendly, nice tub and shower. Breakfast included waffles, eggs, sausage,cereal, yogurt etc.

Room had stains on the wall dog food on the floor i guess the hotel has no one to clean… was told you have to ask to get your room service due to Covid 19 although it’s 2024

Na

Great place to stay!

Staying at Bay.ont was perfect. The location was close to the Galleria, only 15 minutes from downtown, but not in the middle of traffic. Everyone working there was very nice and helpful. It was very safe. I would atay there again without question.

Highly Recommend

I had an extended stay at the Baymont on 290 and it was great. The staff was very nice and helpful. The room was perfect and the location couldn't be better.

I would highly recommend the Baymont. It's very comfortable, close to everyone, and most of safe. The staff is friendly and very helpful.

Much better than I expected!

I was very surprised and pleased with what this low low-cost hotel offered - large, clean and comfortable rooms, a spacious breakfast area with all the choices you normally expect from a more expensive hotel, and friendly, helpful staff

Bayonet Inn Brookhollow

I’ve stayed here several times in the past. Nice hotel close to a lot of restaurants. I noticed on my last trip they have really raised the price significantly when there hasn’t seemed to be any additional amenities or anything added to the hotel. I can stay at 3 and 4 star hotels for the price they’re charging now so just want to put that out there.

DO.NOT.STAY.HERE! They will overcharge you!

I should have paid attention to the reviews of people saying they were being charged extras for no reason! It is true! They charged me an extra $50.00 for I dont know what. We were very careful with their towels and I didnt even wear makeup just because i was terrified I'd forget and mess up their towels or a pillowcase. I even joked with the front desk about it and they ended up charging me. Again, for what, I don't know. Also, this hotel is in the HOOD & in the hood. So don't stay here if you're not acclimated to that type of neighborhood. The room smelt like mildew & our window was left unlocked. We were in our room for a total of 8 hours! Late check in after 8pm, we showered and left for majority of the evening. Came back and slept a few hours and left. We used TWO towels total, both used by ME. A washcloth to shower and a towel to dry my body. Where in tf did I do something wrong?. I want to know!

Liked it

Nice stay slept good