You need to know

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Special Instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Minimal age

18

Optional fees

• Fee for local cuisine breakfast: approximately MXN 475 to 1000 for adults, and MXN 475 to 999 for children
• Airport shuttle fee: MXN 1250 per vehicle (one-way, maximum occupancy 4)
• Valet parking fee: MXN 220.00 per day
• Pet fee: MXN 1260 per pet, per day
• Rollaway bed fee: MXN 1000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

German

English

Italian

French

Spanish