Azalai Hôtel Abidjan
7.8

Very Good

186 Guest reviews

7.8
Very Good
186 Verified Reviews
Read all reviews
Cleanliness8.4/10
Service7.8/10
Comfort8.4/10
Condition8.0/10
Neighborhood7.8/10
Amenities7.8/10

Boulevard Valéry Giscard d'Estaing, Abidjan, Cote d'Ivoire. See map

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
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Hotel Description

A stay at Azalai Hôtel Abidjan places you in the heart of Abidjan, within a 5-minute drive of Robert Champroux Stadium and Sports Palace. This spa hotel is 2.1 mi (3.4 km) from Marché de Treichville and 2.4 mi (3.8 km) from Central Mosque. Make yourself at home in one of the 200 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Professional property host/manager

Pets not allowed

Check-in from: 3:00 PM
Check-in by: 8:00 PM
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available

Important information

You need to know
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
Special Instructions
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately USD 24 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

French

Amenities

Most Popular

Free WiFi

Parking available

Airport transfers

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Smoking areas

Childcare

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Free airport transportation

Hair salon

ATM/banking

Gift shops or newsstand

Breakfast available (surcharge)

Laundry facilities

Television in common areas

Garden

Health club

Safe-deposit box at front desk

Spa services on site

Multilingual staff

24-hour front desk

Business center

Full-service spa

Meeting rooms

Steam room

Sauna

Designated smoking areas

Billiards or pool table

Number of restaurants - 1

Snack bar/deli

Free self parking

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Terrace

Banquet hall

Children's games

Wheelchair-accessible path to elevator

Hotel reviews

7.8
Very Good186 Verified Reviews
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Cleanliness8.4/10
Service7.8/10
Comfort8.4/10
Condition8.0/10
Neighborhood7.8/10
Amenities7.8/10
10/10
Exceptional
Rupert, 18 Nov 2024
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Azalai Hôtel Abidjan

Great hotel with lovely helpful and friendly staff. Ideally located for my stay in Abidjan.

4/10
Poor
Verified traveler, 14 Nov 2024
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Outdated, Inadequate, Avoidable.

Outdated: Was a good hotel once but very outdated now. Extremely slow, creaky, small lifts, antique ACs that struggle to cool rooms. Inadequate: Completely unsuitable for business travelers especially non French speakers. Gym has only one working treadmill. No universal power points in the room. Only one English Channel in TV. ACs not working in the lifts and corridors. Calls to Reception are answered rarely and with long waits. WiFi is not good (when I complained they said that this is because everyone is online). Avoidable, especially with options just next door.

8/10
Excellent
Rupert, 14 Nov 2024
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Azalai Hôtel Abidjan

Ideal locataion for work locally, good clean rooms and friendly staff thank you

10/10
Exceptional
Rupert, 14 Nov 2024
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Azalai Hôtel Abidjan

an ideal location for work locally friendly and very helpful staff. thank you

8/10
Excellent
Rupert, 12 Nov 2024
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Azalai hotel abajan

Used as a base for work locally

10/10
Exceptional
Rupert, 11 Nov 2024
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Azalai Hôtel Abidjan

hotel ideally located for work locally

10/10
Exceptional
Fatou, 26 Oct 2024
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Good

8/10
Excellent
Rupert, 19 Oct 2024
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Ideally located hotel for work locally

4/10
Poor
Verified traveler, 10 Oct 2024
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Elevator broken it was a nightmare , check in so slow

8/10
Excellent
Mohamed, 18 Aug 2024
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Perfect

8/10
Excellent
Hiroshi, 10 Jul 2024
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OK

10/10
Exceptional
Hiroshi, 08 Jul 2024
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OK!

8/10
Excellent
Yvanna, 26 Apr 2024
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Perfect for a short stay

Great hotel for a short stay. Not too far from the airport. The complementary airport shuttle was much appreciated. Amazing and super helpful staff.

10/10
Exceptional
Esther, 21 Apr 2024
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I really enjoyed my stay and the service provided. I have stayed at multiple hotels in Abidjan and would rate this highest.

2/10
Poor
Steeve, 15 Feb 2024
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Property is not what they showed online Expedia should not post this hotel on their website

10/10
Exceptional
Habib, 31 Jan 2024
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Top choice when I stay in Abidjan for a short trip. Close to the aiport and shopping.

10/10
Exceptional
Rajesh, 18 Dec 2023
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Business trip

the stay was great, we checked in late BUT all was under control by a very soft spoken and friendly receptionist Martin who also assited in getting an extra bed rolled into our room as they didn have any twin rooms available and we had requested for seperate beds....very thing was good even teh airport shuttle was great...thank you and we will come back again to your hotel...

10/10
Exceptional
KC, 27 Nov 2023
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Nice and helpful staff, clean rooms with ample amenities, great location across from Cap Sud mall

8/10
Excellent
YACOUBA, 28 Oct 2023
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The property was safe and accessible

10/10
Exceptional
Abdallah, 25 Oct 2023
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Perfect and I'll come back again for sure Thanks

10/10
Exceptional
Thelma, 15 Apr 2023
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Staff were friendly

10/10
Exceptional
Timothy, 17 Nov 2022
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Great hotel convenient location!

We stay here quite often so some of the staff know who we are and act glad to see us. For airport access and working/shopping near or around Zone 4 or Marcory, this is a great place to stay.

8/10
Excellent
Seydou, 05 Oct 2022
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Good location and pleasant bedroom

8/10
Excellent
Mohamed Mounir, 03 Oct 2022
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Azalai Hotel Abijdan stay

Actually I booked an executive room and when I checked in and went to my room it was not cleaned, the trash cans were not done, there were still some pieces of chips on the bed and the bathroom was empty no towels, no shower gel nothing but since I arrive Abidjan at 4.30AM I only claimed in the morning but then they made it up and I had a very pleasant stay.

6/10
Fair
Scott, 21 Sep 2022
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The staff wasn’t very friendly. The service at the restaurant was terrible.

6/10
Fair
Serigne, 08 May 2022
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Nothing

2/10
Poor
Nabile, 06 May 2022
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After reading some reviews I agree , The hotel operates like a money hungry outfit in a very unapologetic way. 5 dollars for a 50 cent water. Approx 50 dollars for a mediocre buffet, 30 percent up charge if you want to check out by 1pm. If you ask the reception if they speak English, they will sometimes pretend they don’t ( until they want to charge you for something). I think the upper management and others probably work hard to make this into a grear hotel. The desk manager has a complete opposite attitude

10/10
Exceptional
Adebunmi, 18 Apr 2022
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Great

8/10
Excellent
Timothy, 04 Apr 2022
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Good choice in Abidjan

We have stayed at Azalai Abidjan several times and find it a good choice in Abidjan. Convenient to airport, shopping, dining and just about anything you could need without ever crossing a bridge.

10/10
Exceptional
mohamad, 04 Oct 2021
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Great and friendly staff

8/10
Excellent
BACARI, 22 Aug 2021
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The stay was ok. However, the responsiveness of the room service could be improved.

10/10
Exceptional
Verified traveler, 10 Aug 2021
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Very nice

2/10
Poor
Verified traveler, 31 Mar 2021
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Good hardware, Terrible software

Frontdesk staffs were very rude and unprofessional Room was not clean at all even though I moved once In general, this hotel will lose customers due to poor management

8/10
Excellent
Verified traveler, 27 Mar 2021
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Good hotel to relax and spend few days. Food to be improved.

2/10
Poor
Verified traveler, 22 Mar 2021
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Worst, awful, ... don’t go there

Awful, the worst. never again, ... I normally don’t write comments on hotels but this time, it was the worst experience ever! No communication, money hungry, they see you like a prey, they want to get as much as they can from you...

8/10
Excellent
jean claude, 05 Dec 2020
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Great location if you work in zone4 Room very nice and calm Bar and restaurant without charm but many nearby

8/10
Excellent
Verified traveler, 16 Sep 2020
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Everything was fine, except that due to COVID-19 room service is not yet available, but there are eating places at walking distances with set opening hours. The buffet breakfast was very minimum, however, management is planning on reopening officially in a couple weeks and that should bring the value of the hotel to the standard it deserves. Staff were respectfully professional - Excellent.

4/10
Poor
Dr Adnane, 06 Aug 2020
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It is not Azalai I know. No service at all. Reason : we have not enough resources. COVID.

10/10
Exceptional
DANIELA, 15 Jan 2020
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Very nice stay in Azalai

Azalai is a very good hotel and I always return with pleasure

10/10
Exceptional
Bereket, 17 Dec 2019
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One of the best Hotel in Abidjan. Not far from the airport, free shuttle, friendly service.

4/10
Poor
Verified traveler, 14 Aug 2019
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Horrible views Location was not great Staff couldn’t relate in English so found communication tough Sockets ALL European no adapters 24 hour shuttle was on a schedule that didn’t suit travel times Most things written in french only Had read great reviews but found it disappointing

10/10
Exceptional
DANIELA, 17 Jun 2019
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Feeling home

Every time I’m travelling to Abidjan I’m choosing Azalai hotel. Unfortunately is not always available the booking on hotels.com

8/10
Excellent
Verified traveler, 18 Apr 2019
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Very friendly accommodating staff, great room cleaning and attentive bar staff. Only downside ist Wifi and at times looong wait for elevators. Highly recommendable for location as well.

4/10
Poor
Nematu, 05 Apr 2019
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I had bad experience with the receptionist when ever I had a quest. And also the waiter at the restaurant, one of them was very rude to me.

10/10
Exceptional
Verified traveler, 21 Mar 2019
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big room and clean ; food is excellent. bed is perfect.

8/10
Excellent
Verified traveler, 02 Feb 2019
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Hamman with no essential oil, shower outside the hamman no light any complicate to operate

6/10
Fair
Verified traveler, 23 Dec 2018
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It’s ok

Expensive for the quality !

6/10
Fair
Verified traveler, 22 Dec 2018
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It’s ok place for the price

Service was weak. Shuttle not available 24 hours.

4/10
Poor
Verified traveler, 22 Dec 2018
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Property is nice, staff are not educated how to work with clients

8/10
Excellent
Robert, 04 Dec 2018
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Would stay again

Go hotel, with a wide selection of good quality food. Rooms are clear and spacious. Well located, with underground parking if needed. Happy to go back again.

6/10
Fair
Robert, 26 Nov 2018
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does not live up to its ambitions

There were positive things and negative things. Here's how it happened: I reserved 5 nights, the cost for this hotel is very high, so my expectations were also, at least, somewhat high. First the check-in procedures were too heavy, with 4 people in line, and 2 people, that were indeed very friendly, behind the counter it took 26-28 minutes to clear the check-in (the last thing you need after 3 flights). The dinner buffet was the only choice in the restaurant - the buffet was good, but then I had to pay in the reception (oh no, "the inefficient place" - it went well though). My room had a Nespresso machine, which I thought was great and ambitious. I had two cups in the morning before having a nice breakfast downstairs. I never got more Nespresso coffee in my room, they never refilled - which, I guess, was disappointing. They also had Nespresso at the breakfast buffet, one day it ran out, and they did not refill (I did ask). My room was impecably cleaned every day, but the tiny shampoo and shower gel bottles slowly finished during the week, and they never gave me new ones - I just managed; the last morning I finished the last drop shower gel I had left (the shampoo had finished the day before) - I would expect that they leave one extra set during the week. Check-out took less than 10 minutes (still too long). Overall this is a comfortable & clean hotel with friendly staff, but they could improve on the refilling and the procedures.

10/10
Exceptional
Verified traveler, 13 Nov 2018
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Amazing

4/10
Poor
Ch, 28 Oct 2018
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Hotel staff really need some serious training in service and hospitality; to learn to treat everyone, all colors and races equally. Excellent room facilities though.

10/10
Exceptional
Gilberto, 25 Jun 2018
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Wonderful stay and good standards

Clean hotel, friendly staff, spacious rooms, location excellent, close to airport and not far from downtown, facing shopping mall and supermarket

8/10
Excellent
BISWAJOY, 12 Jun 2018
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Hotel with Convenience & Luxary in Abidjan

The hotel is located in a decent location with supermarket and fast food centres in close proximity. Hotel is nice with swiming pool. Rooms are quite big with comfortable beds and having nice view of the city.

6/10
Fair
Peter, 08 May 2018
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Poor food and beverage service. Out of basic items like sparkling water and juices. Breakfasts buffet not refurbished appropriately and looked like a left over dinner party

2/10
Poor
STEVE, 05 Mar 2018
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This Hotel Needs Improvement.

This hotel is the WORST I have ever stayed. The Staff are very rude. When you call the front desk, it takes up to 6 hours to respond. There are 3 lifts. They locked up two and crowded the only one. The staff behave as if they are doing you a favour,. Rooms were not taken care off. You have to beg for tissue papers. I regret going there.

10/10
Exceptional
Verified traveler, 25 Feb 2018
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Stay in the city

I enjoyed a quiet two night stay at the hotel before venturing off to Assinie for some beach time. My hotel room was lovely- very spacious and comfortable. The bathroom was wonderful. The hotel provided lovely soaps, shampoos, etc. The WiFi was strong and I could use it in three devices which was nice. Great stay!

10/10
Exceptional
D, 14 Jan 2018
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Best hotel in town

My second weeklong stay at Azalai? And the somewhat “under-staffed” front desk managed to find ways to impress. Quality presence, rarely intrusive and always attentive front desk. Despite high volume. It would be nice if the hotel has a phone switchboard and that customer queuing at reception is better organized. Sometimes other customers will come so close to the customer being served that privacy and confidentiality are eroded. Keep up the good work.

8/10
Excellent
Verified traveler, 12 Nov 2017
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Great gym

Not a very pedestrian friendly area, but great place if driving everywhere. Lovely gym (despite there being no windows) with new equipment.

10/10
Exceptional
JD, 11 Nov 2017
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High quality out of downtown

Too-notch staff, high-quality facilities but rather pricey at more than $170 pre night. The weekend entertainment menu is good and safe.

10/10
Exceptional
JD, 08 Nov 2017
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Very good sense of customer service throughout.

Not the greatest location, but staff quality more than makes up for the gap. Clean, well-maintained and superb staff.

10/10
Exceptional
VB, 16 Oct 2017
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it was great.....successful tip enhanced by the hotel experience

8/10
Excellent
Verified traveler, 24 Sep 2017
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Staying at Azalai Hotel Abidjan

Overal, my stay was satisfactory. The location is good, easy access to various places of the city.

8/10
Excellent
shamie, 07 Sep 2017
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New and spacious

The hotel is new with spacious and modern facilities. Convenient location. Checking in and out was rather slow.

10/10
Exceptional
Verified traveler, 17 Aug 2017
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Great hotel

The hotel and the staff are great. The wifi is good the pool is nice and relaxing and they also have a spa onsite. The only slight criticism is the food options - these are quite limited - if there was more choice we may have eaten in the hotel more often. Of the many hotels we've stayed in in Abidjan in the last 4 months this is one of my favorites.

10/10
Exceptional
Kanti, 23 Jun 2017
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Good location

My third visit in as many trips. Keeps on getting better!

8/10
Excellent
Jan, 02 Apr 2017
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Nice hotel, very new and modern...

Nice new hotel, rooms are new and clean and they have a free shuttle service from the airport, just send them an email and they'll pick you up.

10/10
Exceptional
Sarah, 20 Mar 2017
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Ivoirian Hospitality

A great stay at the Azalai - all of the staff were so warm and welcoming, and many of them spoke English which was helpful. The interior of the hotel was beautifully modern and thoughtfully decorated. Breakfast was expensive but delicious. I just cannot say enough good things about this place - I will be back!

10/10
Exceptional
Kanti, 08 Mar 2017
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A brand new hotel in an ideal location.

I stayed here a month ago and came back! On my last review there was no fitness centre as mentioned in the hotel amenities and also the buffet breakfast was sub-standard. Glad to say the gym is operational and breakfast has improved.

8/10
Excellent
Kanti, 06 Feb 2017
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Ideal for the business traveler

Overall experience was very good as this was my third trip to Abidjan and the hotel rates much higher than the other two I stayed at. Considering this is a brand new hotel any teething problems were not apparent and the service was very good. I was a bit disappointed that the Fitness Center was not ready for use as it is still under construction and not expected to be ready for at least three months This was one of my main criteria when booking this hotel, hence my rating of this place had to be downgraded. On hindsight, I will not hesitate to come back to this hotel on future trips and hope that the management keeps up the good work

6/10
Fair
ghizlane, 11 Nov 2024
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Alors pour 2 heures de plus dans la chambres avant mon vol obligé de payer 100 euros de plus

2/10
Poor
Shinya, 13 Aug 2024
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接客が悪い

2/10
Poor
DANIELA, 16 May 2024
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Gestione pessima Mi hanno hanno nel prim notte una stanza x portatori di handicap senza piatto doccia Dopo la prima doccia la stanza era innondata ! Mi hanno fatto cambiare 3 stanze in 3 giorni! Da incubo! Da non ritornare !

6/10
Fair
Patrick, 06 Jan 2024
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Aucun soucis mais je n’est pas eu mon déjeuner pff

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