Very Good
168 Guest reviews
Av. Sol Nuevo 58, Rincón de Guayabitos, Mexico, United Mexican States. See map
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A stay at AUROZA RESORT places you in the heart of Rincón de Guayabitos, steps from Rincón de Guayabitos Beach and 7 minutes by foot from Tianguis Market. This aparthotel is 15.4 mi (24.8 km) from San Pancho Nayarit Market and 24.8 mi (40 km) from Playa Bucerías. Make yourself at home in one of the 29 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include rice cookers and ceiling fans, and housekeeping is provided daily. Featured amenities include luggage storage, a safe deposit box at the front desk, and an elevator. Free self parking is available onsite.
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets not allowed
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
English
Spanish
Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Childcare
Accessible facilities
Elevator
Gift shops or newsstand
Children's pool
Safe-deposit box at front desk
Front desk (limited hours)
Number of restaurants - 3
Free reception
Number of outdoor pools - 1
Snack bar/deli
Free self parking
Number of bars/lounges - 3
Number of poolside bars - 1
Terrace
Shared microwave
Wheelchair accessible (may have limitations)
This was our second time here. We would stay again. Some street noise but nice to sit on the balcony and people watch.
A Lovely Stay
We like to be able to walk to everything. The Aurora’s location was perfect. Right in the middle of Guayabitos and a block from the beach. The pool was a lovely feature, and we chose to have our coffee by the pool twice everyday. The staff were patient and kind, and also very responsive to our requests. We would stay here again.
Enjoyed our stay. Pool was nice. It was our first time visiting Mexico and we will be coming back.
The employees at the front desk seemed to be bothered because they are too busy on their cell phones.
Muy buen lugar 10/10 solo un pequeño detalle tardan un poco más en entregar las habitaciones. Pero de ahí en más todo muy bien.
Thank you everything was good
Why the smaller towns in Mexico are super.
The hotel is a gem. Great room cleaning daily, friendly and efficient mostly English speaking desk folks. The room was a junior one bedroom suite. Terrific. Great views from the semi private patio. Many, many restaurants close by and taxis are very cheap. We loved our stay.
Walking distance to the beach and great experience overall
Terrible customer service, they cancelled my booking the day I showed up for not leaving a deposit! I was going to pay in full day of arrival like any other booking. Would never book here again
Upon check in no english speaking employees, booked a kitchenette no coffee maker asked for one did get it but also no coffee cups. Had friends visit us on our balcony one evening till 10 pm, was told the next day no visitors were allowed at your room or balcony? Kept getting messages from the hotel saying ,No guest allowed
The location of this hotel is great. Half a block from the beach and the front of the hotel faces lots of walkable options for eating and shopping. They were very strict on their rules on this hotel that we were even afraid to use the towels and get anything on them because they will charge you a fee. The towels were really old, rough and not even white anymore. The mattresses on the beds were old and hard. Beds were not comfortable at all. It was nice to have a kitchenette if you wish to do some cooking just know there is not many utensils or kitchen items.
Lovely pool area
This property was close to the beach with ocean views. We stayed in the penthouse the suite was nice but what we didnt like was there wasnt air conditioning in the living room, the beds were very uncomfortable with only one thin bed sheet. The shower and faucet water had a salty taste And to our surprise one huge roach in the kitchen and one in the bedroom. The location was beautiful but I will be returning to a different hotel next time
The hotel was requesting a first nights deposit hours shortly after I booked, but on the app it stated to pay when I arrived at the hotel. Once arrived I had to take inventory of all the items in the room. Our sheets and pillow shams were dirty and stained with oil and blood. I sent them the pictures through WhatsApp, they saw my message and never responded so I had to call the hotel. Once I talked to the receptionist it took them over an hour to bring us sheets and they didn’t have extra fitted sheets which were the ones stained with blood, it was late at night and we were exhausted so we just slept on one bed instead of one on each bed. I asked them the next day if due to the inconveniences I could check out at 1 and was told very rudely no.
Clean rooms and pool good elevator access.
Great place to stay with family. Very clean and safe. Their pool is big and nice all rooms have stove and fridge which helps safe money from eating out if stying multiple days.
The resort was terrible, it doesn’t deserved to be called a resort. Motel 6 is better. No shampoo, no bottle water, no shampoo, had to request soap. Rented the penthouse what a disappointment. To add insult to injury got charged an addition 600 pesos per person when it was suppose to be for 8 person even when we were 7. Will never stay there again.
Very disappointed.
The hotel staff when we arrived gave us one room as the other was being cleaned. We were early arriving and waited for about 2.5 hours until we got our second room. The reception people were nice and pleasant and said we needed to wait. Maintenance people and the manager Letty were good to provide us what we needed when we told them that our range did not work. Only two burners turned on. It took her a while but we got a new range the next day because they could not fix the one we had. The cleaning people were great, especially Bere the lady that always cleaned our rooms. She was very nice, polite and efficient and always asked if we needed anything. Bere was always the person assigned to clean our room. Then I did a Google review and mentioned her in the review. Next thing she is not our cleaning lady anymore. On the same day that our cleaning person was changed I noticed the manager Letty verbally abusing one of the other cleaning ladies. Something I have not seen done in any hotel I have stayed at. She was mean for the sake of being mean. But I did not interfere as I was just a guest in the hotel and did not know what brought on that type of anger. The rooms were old and in need of repair. The sliding glass doors had broken latches. There were light bulbs missing. The towels were old and ratty. Overall the stay was okay if the rate would have been lower. It was my most expensive hotel during my vacation and not worth the price for what I paid.
The crowd outside de facility makes it difficult to acces. Too many street vendors.
LOVED our stay!! The only downside NO Wi-Fi. We stayed in the penthouse, and were told that the technician would come the following morning after we checked in. My daughters had to step outside into the hallway in order to use their devices, since the penthouse has its own Wi-Fi the one used for the rest of the resort could only be accessed outside. However the staff did accommodate my girls with a table and chairs by the balcony. 5 days later we checked out and still no Wi-Fi. Technician never came. The elevator also broke down on the second day but within 30 mins it was fixed. We had room service everyday, and the housekeeper was efficient and friendly. She told us were to buy cheaper groceries, supplies, fresh seafood and the best dining spots. The local stores around the resort sell over priced items. Quick beach access through private entrance, clean and quiet surroundings. Overall a great place for a family vacation.
You wont get sleep
Hotel was nice and clean. Hardly got sleep because theres loud music playing at nearbye bars. Beds were also hard as a rock
No Hot water in the room. The pool water was 'green'. not clear
General excelent
Good view no hot water hard beds
The room they put us in had no balcony, no view. But, worse than this, it had a ridiculous, tiny bathroom built under some stairs. One had to pass through the shower to get to the sink and toilet. If one used the shower the floor was wet, and then anyone who needed to use the sink or toilet got their feet wet. WiFi in the room was poor - had to go outside the room to get better signal.
I didn't like the way they communicated to me they were rude and the beds were horrible
Hotel floor was not clean, guess on second floor very noise, we couldn’t sleep at all, Room close to elevator and stairs not recommended if your are traveling the next day, I also requested one more pillow, reception said they didn’t have any left, airport shuttle on time, driver very friendly also nice little welcome area with coffee, tea, fruit and cookies
Aurora
It was very good Clean and comfortable, but Wifi did not work in room
Great place
Everything was great
Nice resort in central location. Room on main floor comfy and cool. Hated the skinny bathroom with open shower by door. Everything wet and slippery every day…dangerous for seniors…and toilet too tight to sit on. Also no face cloths. Kitchen units need tea towel, wash cloth, dish soap, coffee mugs. Construction started every day at 7:30, very loud continuous nail gun and hammering, workers yelling very loudly outside our door for 2 weeks, both construction people and hotel maids. It was loud even with ear plugs, 2 inch gap under the door. Over all, nice hotel that needs calming and a few more amenities. Friendly staff.
Has potential
The staff were very friendly and the hotel has great potential but lacking in simple areas. The rooms and property are beautiful with nice finishing in workmanship. Our first room’s safe was not working , nor was the tv. They upgraded us to another room , which was nice but the safe didn’t work there either. Repair was supposed to come but did not.
Internet and air conditioners did not work well
Great hotel
Hotel was great, very clean and rooms where better than expected. Pool has a bar and its very reasonable priced. Only down side of the hotel is that music is allowed on the pool.
If you can avoid it, you should
The place looks super nice, but once you check in everything is a mess. Check in was supposed to be at 3pm and we weren’t allowed in until 4:30pm. Then they took inventory and had you sign for stuff that they supposedly give you and then they don’t give it. You have to be sure to have them note that. We asked for a pool towel and we’re told we couldn’t use it for the pool, so why give them? We figured maybe it was just us, but after the beach we went to the room to lay and there were tiny roaches on one of the beds. The AC was only in one room which was horrible because the heat was just bad, and being pregnant didn’t help. The restrooms were clogged and we had to try to unclog them. The only good customer service we had was at the bar by the pool. The kid who served was super nice and friendly and greeted everyone who came by. Employees should learn a thing or two about customer service.
Its worth the buck great buget stay . A/C is not cold enough they need bigger units pool very dirty lots of construction on 5th floor not a quite stay
Stay went well, staff was friendly,& suite was spacious and clean. But wifi didn’t reach the suite and limited spots for parking due to on site construction.
Terrible Hotel
Excelente
Everything was excellent close to everything we needed no complaints
Very close to the beach....
Good clean and close to the beach and to the bussines street....
NO ROOMS Reservation made months ago,
THey didnt have any rooms when i arrived, very frustrating...
Excelente ambiente, atención y entretenimiento. La alberca es templada y la ubicación excelente. El restaurante de la entrada está perfecto.
Muy bien
Muy bien el hotel limpio buen trató todo serca
Está bien el hotel
Muy amable la gente de servicios así como las instalaciones en buen estado que más se puede pedir
Me pareció exelente
Excelente lugar para vacacionar en familia
Salia un mal olor del drenaje del baño y el ventilador del techo no funcionaba la parte de afuera del hotel habia mucha basura y muy mal olor. NO CUMPLE MIS EXPECTATIBAS.
Una atención muy adecuada sin ser demasiado cortés. Habitación amplia incluyendo el baño. Limpieza impecable. Buenas condiciones. De lo que muchos nos quejamos es que no ponen una botella de agua de cortesía ni hay una cafetera disponible como en muchos lados.
Muy buena experiencia, gracias
Muy cómoda y limpia, excelente lugar
Muy buena atención
Muy recomendable
El hotel es bastante bueno, el servicio excelente. El recepcionista muy atento y amable. La alberca está super bien para niños pequeños y para adultos además de que es climatizada. Lo único que no nos gustó mucho fueron los colchones que eran bastante duros.
Todo muy bien me parece un lugar muy tranquilo
algo descuidado los baños ,ya que el primer dia no tenia agua en excusado y la regadera se le tapaba la coladera, y no servian los mosquiteros y el aire acondicionado hacia mucho ruido .
Nada agusto no servia el clima no servia el control de la tv no aceptan American Express
ES BUENO, PERO AL EL PERSONAL DE RECEPCION. LE FALTA MAS CAPACITACIO PARA UNA ATENCION MAS ADECUADA Y AMABLE. APAGAN LAS CALDERAS Y HAY GENTE QUE NOS GUSTA EL AGUA TIBIA O CALIENTE Y NO LAS PRENDIAN
es un hotel aceptable y comodo.
Excelente servicio y en todo el hotel
Nos toco la peor habitacion. Y al pedir cambio ni nos tomaron a cuenta porque "tenian entradas otros días". El baño solo tenía una puerta que no llegaba al techo, por lo que se escuchaba todo lo que pasaba ahi dentro. Y no tiene ventana por lo que todo se va a la habitacion. Aparte, la regadera estaba a un lado de la taza, sin separacion ni nada. No se tenia nongun lugar para colocar los productos de limpieza (solo el lavabo). Aparte, una de las camas esta sobre un registro (supongo de desagüe), por lo que siempre se tenia ruido de agua a horas intermitentes. Dicen tener wifi, pero solo funciona en la recepcion. Siempre que pediamos cambio de toalla, siempre las estaban secando o no tenian. No les importaba la gente haciendo un relajo, por lo que intentar dormir temprano era complicado. La mucama se esfuerza y hace un buen trabajo.
Las instalaciones en general son bonitas y esta muy cerca de la playa.
Bonito hotel y cerca de todo
El hotel está muy bonito, la comida del restaurante muy rica, lo único es que al llegar no te reciben con amabilidad hasta como que se enojan las recepcionistas y en la habitación no dejaban las toallas que en un inicio cuentan, por ejemplo de las de la piscina cuando llegas son dos toallas y los demás días solo dejaban 1 igual las de baño.
Todo en general estuvo bien excelente que ya tengan elevador y pues lo que no me gusto poco utensilios de cocina en la habitación.
Las recepcionistas súper groseras y prepotentes cabe mencionar me dejaron sin habitación diciéndome que mi reservación había sido cancelada
Me gusto que la ubicación del hotel esta a una cuadra de la playa, y no me gusto que le hace falta una cafetera en la habitación.
el cuarto que me toco eran 3 pisos no forma parte del hotel, como que era una casa que quedo a medio terreno por dentro la pintaron y acomodaron para que pareciera parte del hotel por fuera se aprecia que es una casa, tiene 3 niveles bastante incomodos para ir de la sala al cuarto tienes que subir un nivel, tienen un escalon enorme en la entrada por que la casa no coincidio con el resto del hotel, subir la maleta al cuarto es un verdadero problema por las escaleras mal diseñadas y sin barandal, en la sala si llevas niños es un riesgo de muerte ya que no tiene barandal y da a unas escaleras de un nivel hacia abajo que es una puerta de salida a la calle independiente del hotel, a la cual igual ni llave te dan
Pueden mejorar su servicio
En general fue buena la experiencia, solo que el colchón fue malo, con bolas. Personalmente mi sueño no fue bueno durante las 4 noches que estuvimos , estoy operado de la columna. Reporté el asunto pero no hubo respuesta.
Limpieza de las toallas
Hubo sólo dos cosas que no me agrado, y fue que las toallas no estaban blancas, tienen que hecharle más blanqueador. El baño esta al final del baño y la regadera a la entrada. El personal amable y atento.
Muy mal trato los de recepción
Desilusión
Mal ya que según tenía balcón y parecía la habitación del velador,quise cambiar y que no había pagando diferencia me dieron al día siguiente y nunca me avisaron
No tenían preparada la habitación, la cual carecía de televisión y de muebles como burós, ropero, etc. , la entregaron con retraso y recién pintada por lo que tenía un fuerte olor a pintura lo que fue incómodo. Dos de los cuatro recepcionistas que nos atendieron durante tres noches fueron poco empáticos y hasta displicentes. Los otros dos muy amables.
El hotel está muy bien, las habitaciones son muy amplias y cuentan con todo lo necesario podría decir que cuentan con cosas hasta demás para pasar una estadía muy cómoda.
Exelente
Tuvimos una estancia fantástica el cuarto estuvo muy limpio Check in was fast people where friendly
AUROZA RESORT | Hotel in Rincón de Guayabitos | Travala.com
Right on the main street so we could just walk out and find a restaurant or anything you want. Not a lot of English speaking staff but they quickly brought out a translater on there phones or a staff member who did and helped us quickly. We enjoyed our stay and would stay there again. We were there for Guayafest with all the Volkswagens and it was loud, upbeat and fun!