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26 Jun 2025
Thursday
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27 Jun 2025
Friday
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2 Adults - 0 Child
1 room

Aurea Once Upon a House
8.6

Excellent

25 Guest reviews

8.6
Excellent
25 Verified Reviews
Read all reviews
Cleanliness9.2/10
Service7.6/10
Comfort9.0/10
Condition9.2/10
Neighborhood10/10
Amenities8.8/10

Rua Aurea, 72, 2º andar, Lisbon, Portugal. See map

Free WiFi
Airport transfers
Concierge
Laundry
Entertainment
Non-smoking
Concierge services
Airport transportation (surcharge)
Designer stores on site
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Hotel Description

With a stay at Aurea Once Upon a House, you'll be centrally located in Lisbon, steps from Commerce Square and 6 minutes by foot from Rossio Square. This apartment is 0.6 mi (0.9 km) from Avenida da Liberdade and 0.2 mi (0.3 km) from Santa Justa Elevator. Make yourself at home in one of the 3 air-conditioned rooms featuring kitchenettes with refrigerators and ovens. Your pillowtop bed comes with premium bedding. Smart televisions are provided for your entertainment. Conveniences include phones, as well as safes and desks. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Hotel policies

No rollaway/extra beds available

No elevators

Professional property host/manager

Pets not allowed

Check-in from: 4:00 PM
Check-in by: 7:00 PM
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Property uses a professional cleaning service
  • Contactless check-in is available
  • Contactless check-out is available

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
  • Cleaning fee: EUR 60 per accommodation, per stay
  • Resort fee: EUR 4 per person, per night

We have included all charges provided to us by the property.

You need to know
  • Only registered guests are allowed in the guestrooms.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.
Special Instructions
There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions. The credit card used to book the reservation must be presented by the cardholder at check-in.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has indicated there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property is professionally cleaned
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Hotel registry number: 61242/AL;61248/AL;61253/AL;61255/AL;61256/AL;61258/AL;61260/AL;61261/AL
Minimal age
18
Optional fees
  • Airport shuttle fee: EUR 30.00 per vehicle (roundtrip)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Portuguese

English

French

Spanish

Amenities

Most Popular

Free WiFi

Airport transfers

Concierge

Laundry

Entertainment

Non-smoking

Other

Concierge services

Airport transportation (surcharge)

Designer stores on site

Shopping mall on site

Art gallery on site

Private winery tours

Public winery tours

Proposal/romance packages available

Wheelchair accessible – no

Hotel reviews

8.6
Excellent25 Verified Reviews
warning-sign.svg
Cleanliness9.2/10
Service7.6/10
Comfort9.0/10
Condition9.2/10
Neighborhood10/10
Amenities8.8/10
10/10
Exceptional
SHIMONSISO, 21 Oct 2019
expedia-logo-v2.pngTraveller

We ordered the hotel because the location was perfect the standart of apartment very high, every day when we came back the beds were maid, towels were clean and the dishes in place. we were traveling with baby twins in the age of 11 months, baby cribs were waiting for us on spot and baby chair was provided for us after our short notice.

10/10
Exceptional
Verified traveler, 06 Oct 2019
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Location of the property is excellent. Inside of apartment is also excellent great size and all amenities work well. Only down side is that if more than 2 people are staying in the apartment storage space is limited for clothes. Other than that really nice

10/10
Exceptional
Verified traveler, 16 Aug 2019
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Cleanliness of the apartment is beyond my expectation. So much happy as near / walking distance in many shops and center of attraction. 101 percent love the place. Defo we will come back again in near future.

8/10
Excellent
T.G, 15 Aug 2019
expedia-logo-v2.pngTraveller

The apartment was nice. It was hard to reach someone to be able to get in. There isn’t a reception area so everything is done via phone. It makes it hard to get in and ask for help or any questions you might have. There also was a hole in the ceiling in one of the bathrooms like they were doing construction. Overall nice place to stay.

2/10
Poor
Verified traveler, 02 Aug 2019
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Terrible customer service - no one there to receive you, help, and then the door codes don’t work and leave us locked out for an hour while they try to remotely fix

10/10
Exceptional
Verified traveler, 10 Jul 2019
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Charming apartment

What a cute apartment! The high ceilings made it feel so light and airy! Great location!

2/10
Poor
John, 09 Jul 2019
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Terrible check in - Even worse customer service

Worst check in ever. No communication before arrival, that there was no one to check us in. We were to get a code to enter form the street and then the apt. I had to call the number then wait for someone else to contact me. They did by text! asking who I was....... No phone call, not even a follow up text to see had we got in ok. Had to wait half an hour, with 3 small kids after a long journey. No info (where were the beds hidden etc) Like we were more of a nuisance than customer the business needs to survive. Would never book with this company again, which is a pity as the apt was nice (altho the very low roof angles cause a few bumped heads.) This company seriously needs to review its customer service / check in and carry out some badly needed employee training

10/10
Exceptional
Christopher, 24 Jun 2019
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Best stay in Lisbon

This hotel is amazing. A great location with very nice amenities to enjoy your time in Lisbon in the heart of city center. The check in and check out process is through text (WhatsApp) but it is very convenient./. You will get sent the door code and street door code. Then just enter and enjoy the room. Check out is just as easy, just leave the 2 Euro per person on the counter for city tax and you are off.

8/10
Excellent
Michele, 18 Jun 2019
expedia-logo-v2.pngTraveller

Apartment is located in the heart of Lisbon 3 blocks away from the main square and all of the tourist attractions. Amazing amazing location!!! Very clean, kitchen fully equipped , remodeled , very comfortable beds, clean towels provided very day. has everything you need. Cleaning staff is cleaning very day, espresso is provided by the property. Down side - there was no point of contact present on site. The only way to contact a representative in via phone. Reply wasn’t so fast. We didn’t have any issues but we had no one to consult with. Over all- very recommended , amazing location , very clean. Suitable for family’s

6/10
Fair
Verified traveler, 23 Apr 2019
expedia-logo-v2.pngTraveller

Could have been perfect but cleaning hadn't been started when we arrived at check in time. While the host started apologetic we were not advised that the room was not ready and as a result lost out on our only afternoon in Lisbon as the cleaner then stayed for nearly 2.5 hours movng around trying to get it ready. For most this may not be a bit deal but we had a baby who should have been napping that time and couldn't so we were unable to go out later as baby had to go to bed early to make up for no nap. As I say may not be a big deal for most (and the cleaner was friendly although spoke zero English so was impossible to communicate) We were told via our host that the room should be finished by about 4.15 so we came back for then (having popped out to make room for her after initial half hour) but we arrived back and she was not at all finished and didn't leave for over another hour plus. After a day of travelling with two young kids this was really really frustrating. I complained politely to the owner via WhatsApp but he then decided not to reply to acknowledge or apologise so I feel I have no choice but to leave this review. Such a shame as otherwise it would have been perfect. Beautiful room and really great location/value. However our memory will be the cleaning with zero privacy and two small very tired kids. There is also no facility to drop luggage early at this place which was why we decided to travel to Lisbon only in time for check in at 3 and in end lost whole day

8/10
Excellent
Aurelie, 04 Dec 2019
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Parfait

Très bien situé Literie de qualité État propre

4/10
Poor
Jose Hermano, 24 Sep 2019
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Muito abaixo do esperado

Muito abaixo do esperado. A decepção ja começou no check in. Ninguém pra receber, também não nos informaram os códigos de acesso ao prédio e apartamento. Depois de 1 hora a espera entramos no quarto que estava sem ar condicionado e sem agua quente.

8/10
Excellent
Amanda, 09 Sep 2019
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A localização e o apartamento são excelentes. Destaco 03 pontos negativos que merecem melhor atenção. O primeiro é a falta de local para guardar as malas no estabelecimento. Chegamos cansados de um voo noturno e tivemos que depositar nossas bagagens em um estabelecimento pago e longe do apartamento, ou seja, saímos cansados arrastando um monte de malas pelas ruas de Lisboa, o que não é razoável. Acho que no prédio é possível encontrar um local para depositar as malas. O segundo é que o check in as 4 da tarde é muito tarde. E o terceiro é que existem 02 empresas diversas que administram os apartamentos nesse prédio e na recepção sempre se encontra um funcionário da outra administradora que faz questão de ser rude porque você locou o espaço do concorrente, o que não é razoável, ou as administradoras dividem o custo de um funcionário para auxiliar todos os hospedes ou é melhor que não fique ninguém ali na recepção porque para mim foi constrangedor.

10/10
Exceptional
Verified traveler, 24 Aug 2019
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Établissement très bien situé, calme, avec de très belles prestations.

10/10
Exceptional
DORA, 21 Aug 2019
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Emplacement idéal appartement magnifique

Emplacement au top pour visiter Lisbonne ou faire du shopping, appartement très spacieux et très propre, idéal pour une famille. Parking surveillé à proximité avec possibilité de négocier le tarif. Nous avons payé 75 pour 48H. Le propriétaire est très facilement joignable par téléphone. Accès à l’appartement très facile avec les codes communique par sms. Je recommande vivement.

10/10
Exceptional
jinkyoung, 13 Aug 2019
hotel-logo-v2.pngTraveller

완전 추천드려요!!

소파와 침대소재가 벨로아라서 조금 찝찝할까봐 고민했어요~ 점수도 조금 낮고... 근데 너무 이뻐서 예약했는데... 청소상태도 너무 좋구 전체 인테리어와 식기들도 다 너무 이뻐서 사진을 찍으면 엄청 이쁘게 나와요^^ 주변에 유명한곳이 많아서 걸어서 돌아 다니기도 너무 좋았습니다!! 지하철도 완전 가깝구요^^

10/10
Exceptional
Gilda, 07 Jul 2019
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Fantartico

Excelente localización, decoración y ambientación de los apartamentos, todo precioso y muy recomendable

8/10
Excellent
Verified traveler, 12 May 2019
expedia-logo-v2.pngTraveller

Super ausgestattetes Appartement, zentral gelegen, alle Verkehrsanbindungen zu Fuß in ein paar Minuten erreichbar. Jederzeit wieder.

10/10
Exceptional
Verified traveler, 10 May 2019
expedia-logo-v2.pngTraveller

Appartamento centralissimo. Ristrutturato ed ammobiliato con gusto e con tutti i comfort. Vista sui tetti della città e sulla cattedrale e pulitissimo. Leggermente articolato il check in perché il b&b non è presidiato quindi abbiamo dovuto chiamare il gestore al telefono (parlando ovviamente in inglese) che dopo una quarantina di minuti ci ha inviato un sms con tutti i codici di accesso (siamo comunque arrivati di mattina parecchio prima dell'orario consueto). Unico piccolo contrattempo l'appartamento non è provvisto di posate ma è a disposizione tutto il necessario per la colazione compresa la macchina del caffè Nespresso e le cialde. Assolutamente consigliato

10/10
Exceptional
Vera, 16 Mar 2019
hotel-logo-v2.pngTraveller

Maravilhoso

Lugar muito bom de qualidade. Localização maravilhosa. Adorei.

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